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Bitrix24 vs ELMA 365 comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Bitrix24
Ranking in CRM
34th
Average Rating
7.4
Reviews Sentiment
6.9
Number of Reviews
20
Ranking in other categories
Project Management Software (25th), Enterprise Social Software (20th)
ELMA 365
Ranking in CRM
72nd
Average Rating
0.0
Reviews Sentiment
6.9
Number of Reviews
1
Ranking in other categories
Business Process Management (BPM) (53rd), Robotic Process Automation (RPA) (64th)
 

Mindshare comparison

As of November 2026, in the CRM category, the mindshare of Bitrix24 is 0.8%, down from 1.1% compared to the previous year. The mindshare of ELMA 365 is 0.4%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM Mindshare Distribution
ProductMindshare (%)
Bitrix240.8%
ELMA 3650.4%
Other98.8%
CRM
 

Featured Reviews

Miguel Molano - PeerSpot reviewer
Sales Manager at a comms service provider with 51-200 employees
Efficient contact management with enhanced automation and good reliability
We use Bitrix24 to store contact leads and opportunities. For opportunities, we manage the entire business case from early stages until it is won or lost. Additionally, we use many automations, particularly email automations The CRM enables us to manage our job efficiently, offering…
PT
Senior Customer Success Manager at Precio Fishbone Vietnam
A great ERP for medium and even small businesses
If one has experience in the ERP market, big brands like Microsoft require a lot of money over other platforms like Odoo. We can implement an on-premise model for some enterprise customers because it gives privacy and security. For other customers, we provide the cloud version. Currently, we recommend customers implement the ERP platform on the cloud environment because of the flexibility and scaling. I recommend that customers invest in a solution with the possibility of scaling in the future while providing many functions and features out of the box. In many ERPs we provide, although we would recommend ELMA as a default option for medium and even enterprise customers, they need bigger brands. ELMA 365 should be the second or third option for customers right now. I rate ELMA 365 a ten out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Offers, a free version."
"Bitrix24 is a user-friendly solution that is easy to use."
"The technical support was intuitive and had good documentation."
"The CRM and collaboration tools are well-designed for our purposes. Your projects can be based on tasks, CRM, or opportunities. The task-based features are the most valuable for us right now."
"Initially, Bitrix24 improved the way we operate because we were not previously using a CRM. Before Bitrix24, we tracked everything through Outlook. Now, we have a tool that will automatically put out reports for us."
"I believe that having one system that handles all of the functions that we need in a business, such as marketing, sales, pipeline management, project management, meetings, customer contact, customer feedback, social media integrations, and connections to our cloud data storage, Google, and Microsoft, is a good idea."
"Bitrix24 is ideal for creating a CRM platform. It can integrate some third-party solutions, and it's highly flexible."
"The product is user-friendly."
"A lot of customers, when we introduce this kind of product into their organization, it provides a lot of analytics."
 

Cons

"It's a team management tool, but the way the tasks are assigned and the way you are able to control them are lacking when compared to Asana or monday.com. The latter tools are a lot more adaptable to team management. Thus, better features to control the team are needed in Bitrix24."
"Our financial department does not use Bitrix24 because it's not good for the sort of work they do. So, once we create an invoice in Bitrix24, we sent it to the client and the financial department and they enter it separately into their system. This is not great for us since we can't track what happens after a sale."
"Bitrix24 comes with lots of options and tools, but at the end of the day, it's too complicated for us."
"The web interface is good but the client interface is not very user-friendly and needs to improve."
"It would be great if colleagues could get alerts via email when they are assigned something."
"There are some bugs in the mobile system."
"In our organization, we feel that the UI and the functionalities for workflows in the solution need a lot of improvement."
"Some functionalities of the tool required specific expertise. For example, the SIP Connector is difficult to install."
"Customers want improved productivity."
 

Pricing and Cost Advice

"Bitrix24 is a cheap tool. I think our costs are somewhere between $1,000 and $5,000 per month. There are no additional costs with it. We did put in some hours to clean up some project-related stuff in it, but it was not much."
"Price-wise, it is a very cheap solution."
"The pricing for this program is reasonable."
"Bitrix24 used to be cheaper, but now it's getting expensive."
"Licenses are cheap compared to other solutions."
"The solution's pricing is quite average and not expensive."
"The cost is $2,500, which will be spread out over 18 to 24 months."
"Bitrix24 offers an open-source option for small companies, but you can order a bigger range of services on a monthly or yearly contract."
"I rate the solution's pricing a five out of ten."
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Top Industries

By visitors reading reviews
Construction Company
14%
Comms Service Provider
14%
Manufacturing Company
11%
Computer Software Company
9%
Comms Service Provider
21%
Construction Company
19%
Financial Services Firm
14%
Outsourcing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise2
Large Enterprise1
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Bitrix24?
The pricing for Bitrix24 is reasonable and standardized. However, we face limitations in Venezuela, where monthly invoicing isn't available, forcing us to pay annually.
What needs improvement with Bitrix24?
We need full ERP integration to take all our processes in one platform. Additionally, extracting data can be troublesome, as we have to use Russian APIs, which poses a security concern.
What advice do you have for others considering Bitrix24?
I would recommend Bitrix24 to others. Although we are moving to another solution, Bitrix24 offers impressive capabilities we haven’t utilized fully. I'd rate the solution eight out of ten.
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Comparisons

 

Also Known As

No data available
ELMA BPM
 

Overview

 

Sample Customers

mobilblitz Geissler & Ulrich GbR, Caloryfrio.com, k-webs, Ecuatoriana Industrial, Artistic Closets, Saigon Newport Corporation
Air Astana, GS Nanotech, Kapital Bank, Mriya Resort & SPA, Obninskorgsintez, VestaBank, pwc, Zarubezhneft, lockobank, Rosatom
Find out what your peers are saying about Zoho, Microsoft, Salesforce and others in CRM. Updated: October 2026.
921,028 professionals have used our research since 2012.