We performed a comparison between Bitrix24 and SAP CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It's a very easy-to-use product."
"It is a very scalable solution...The tool currently operates efficiently and contributes to our ongoing digitization efforts, including documentation and workflows."
"The technical support was intuitive and had good documentation."
"Initially, Bitrix24 improved the way we operate because we were not previously using a CRM. Before Bitrix24, we tracked everything through Outlook. Now, we have a tool that will automatically put out reports for us."
"I believe that having one system that handles all of the functions that we need in a business, such as marketing, sales, pipeline management, project management, meetings, customer contact, customer feedback, social media integrations, and connections to our cloud data storage, Google, and Microsoft, is a good idea."
"We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking."
"Offers, a free version."
"The product is user-friendly."
"SAP CRM is a scalable solution."
"From the bank perspective, it's user-friendly and simple to develop something specific for a certain customer. It allows customization for individual customers rather than applying a one-size-fits-all approach."
"SAP CRM is very fast, providing accurate information and good results."
"What I found most valuable in SAP CRM is its multitenancy, and you can use it from your website, SMS, and even social media, and it's all integrated, so my company is trying to leverage on all of those."
"The user interface is excellent."
"The solution assists us in identifying what to send, what to offer, and what customers are buying."
"I have found the most valuable feature of the SAP CRM system is its ability to integrate with other modules. SAP CRM is all about integrating with other modules. For example, SuccessFactors is their learning management. This is one use case that SAP CRM themselves use. Their lead generation versus their sales from their educational services. You can instantly receive insight into how many leads have been generated and how much it turned into real business or revenue for them. I was told in one of the seminars that the data transfer from the lead generation to sales is only 24 hours in SAP CRM."
"We are using the HANA Z database for CRM, which enhances the products we are currently using by making the system more efficient. Everything is connected to CRM, so we can use the data for analytics, sales forecasting, and data modeling."
"In our organization, we feel that the UI and the functionalities for workflows in the solution need a lot of improvement."
"We didn't have the ability to customize the solution."
"There are some bugs in the mobile system."
"Some functionalities of the tool required specific expertise. For example, the SIP Connector is difficult to install."
"The user interface could be improved or simplified. When you log in and see so many functions, it's a little overwhelming."
"Bitrix24’s interface needs to be improved."
"I would like to see improvements with Bitrix24's marketing automation."
"The client interface is not very user-friendly."
"In terms of visibility of the data, there's a very limited set that we have access to and sometimes it's very difficult and not user-friendly to analyze from front end to back end. It's the biggest challenge, even if I'm working with an organization where we've implemented SAP."
"The solution needs more flexible customization, tender request, and they need to think about some of the localization aspects."
"The navigation must be improved."
"There are quite a lot of missing parts in SAP CRM, which is why we do a lot of customization. Not everything is there, and some things need custom coding to cater to specific needs. It is not a plug-and-play solution with standard features, and we have to customize quite a lot."
"As SAP CRM is still in its pilot version in my company, and my team is still experimenting on it, there's little room for exploration, but its setup is not as straightforward, so this could be an area for improvement."
"The solution is slow."
"SAP must provide a demo system for the customers."
"In the future, machine learning and artificial intelligence functionality need to be included."
Bitrix24 is ranked 11th in CRM with 18 reviews while SAP CRM is ranked 4th in CRM with 38 reviews. Bitrix24 is rated 7.4, while SAP CRM is rated 7.6. The top reviewer of Bitrix24 writes "A project management tool that offers great scalability and stability ". On the other hand, the top reviewer of SAP CRM writes "It integrates well with our existing solutions, so we can analyze the data for analytics, forecasting and modeling". Bitrix24 is most compared with Zoho CRM, Asana, Microsoft Dynamics CRM, Odoo and Notion, whereas SAP CRM is most compared with Microsoft Dynamics CRM, Salesforce Sales Cloud, Siebel CRM, Oracle CRM and Zoho CRM. See our Bitrix24 vs. SAP CRM report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
