We performed a comparison between Bitrix24 and Zoho CRM based on real PeerSpot user reviews.Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
"The technical support was intuitive and had good documentation."
"Bitrix24 is ideal for creating a CRM platform. It can integrate some third-party solutions, and it's highly flexible."
"The CRM and collaboration tools are well-designed for our purposes. Your projects can be based on tasks, CRM, or opportunities. The task-based features are the most valuable for us right now."
"We use many of this solution's features for communication and for process automation. It offers more functionality than a regular CRM."
"The product is user-friendly."
"Initially, Bitrix24 improved the way we operate because we were not previously using a CRM. Before Bitrix24, we tracked everything through Outlook. Now, we have a tool that will automatically put out reports for us."
"Offers, a free version."
"I believe that having one system that handles all of the functions that we need in a business, such as marketing, sales, pipeline management, project management, meetings, customer contact, customer feedback, social media integrations, and connections to our cloud data storage, Google, and Microsoft, is a good idea."
"CRM software that's simple to use, with good technical support, scalability, and stability."
"For the most part, the solution is stable."
"The most valuable feature of Zoho CRM is emailing. You can send emails to customers directly from Zoho CRM. The marketing team in my company uses this feature, and it's effective."
"The whole forecasting and pipeline management is very good."
"There are many features that capture customer data."
"It is customizable. We have customized the CRM according to our needs."
"The most valuable feature of Zoho CRM is its ease of use."
"Zoho CRM is easy to use and easy to understand."
"It would be great if colleagues could get alerts via email when they are assigned something."
"We didn't have the ability to customize the solution."
"I would like to see improvements with Bitrix24's marketing automation."
"There are some bugs in the mobile system."
"This solution was built using old technology which is now mixed with new technologies. This can make it challenging to get new features live."
"The user interface could be improved or simplified. When you log in and see so many functions, it's a little overwhelming."
"In my opinion, everything needs improvement. It all starts with the user experience. It's extremely difficult to use, it's always lagging, It doesn't look particularly appealing, in terms of how it looks, and it is extremely difficult to locate the stages."
"Our financial department does not use Bitrix24 because it's not good for the sort of work they do. So, once we create an invoice in Bitrix24, we sent it to the client and the financial department and they enter it separately into their system. This is not great for us since we can't track what happens after a sale."
"We would like to always email users as soon as any new features are launched."
"This solution needs a more user-friendly interface."
"It would be useful to have some way of mapping organizations that could add more value. If I have X company's database and am trying to create multiple contexts for different entities of the same company, I should be able to map it in such a way that I can see the organization chart."
"Support could be more knowledgeable."
"I'm not sure that there is scalability potential for enterprises."
"Zoho CRM has a rule engine or a place where you can set certain rules. That's not evolved very much. They could improve this within the platform."
"There are two things I would like to see from Zoho CRM. The first would be to include a calling feature that is connected to our call center. Second, I would like financial targeting and how to measure targeting for the sales agent to be connected better with bookings."
"Zoho could be more user friendly by improving the UI of the interface."
Communication and collaboration tools
Ready for unified collaboration? Intranet, chat, videoconferencing, calendars, workspaces, documents, tasks and internal communication tools in one place!
Group task management
Collaborative task management for teams large and small. Time tracking, reminders, reporting, templates, task dependencies and more.
Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management.
Bitrix24 is ranked 14th in CRM with 8 reviews while Zoho CRM is ranked 6th in CRM with 19 reviews. Bitrix24 is rated 6.8, while Zoho CRM is rated 7.8. The top reviewer of Bitrix24 writes "Fully integrated package with a lot of functionality, but requires extensive configuration and training". On the other hand, the top reviewer of Zoho CRM writes "Low cost, flexible, has excellent support, and ease of implementation". Bitrix24 is most compared with Asana, monday.com, Trello and Jira, whereas Zoho CRM is most compared with Pipedrive, Salesforce Sales Cloud, SAP CRM, LeadSquared and IQVIA Orchestrated Customer Engagement. See our Bitrix24 vs. Zoho CRM report.
See our list of best CRM vendors.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.