Bitrix24 vs Zoho CRM comparison

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982 views|563 comparisons
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1,520 views|650 comparisons
Comparison Buyer's Guide
Executive Summary

We performed a comparison between Bitrix24 and Zoho CRM based on real PeerSpot user reviews.

Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Bitrix24 vs. Zoho CRM Report (Updated: November 2022).
656,474 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The technical support was intuitive and had good documentation.""Bitrix24 is ideal for creating a CRM platform. It can integrate some third-party solutions, and it's highly flexible.""The CRM and collaboration tools are well-designed for our purposes. Your projects can be based on tasks, CRM, or opportunities. The task-based features are the most valuable for us right now.""We use many of this solution's features for communication and for process automation. It offers more functionality than a regular CRM.""The product is user-friendly.""Initially, Bitrix24 improved the way we operate because we were not previously using a CRM. Before Bitrix24, we tracked everything through Outlook. Now, we have a tool that will automatically put out reports for us.""Offers, a free version.""I believe that having one system that handles all of the functions that we need in a business, such as marketing, sales, pipeline management, project management, meetings, customer contact, customer feedback, social media integrations, and connections to our cloud data storage, Google, and Microsoft, is a good idea."

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"CRM software that's simple to use, with good technical support, scalability, and stability.""For the most part, the solution is stable.""The most valuable feature of Zoho CRM is emailing. You can send emails to customers directly from Zoho CRM. The marketing team in my company uses this feature, and it's effective.""The whole forecasting and pipeline management is very good.""There are many features that capture customer data.""It is customizable. We have customized the CRM according to our needs.""The most valuable feature of Zoho CRM is its ease of use.""Zoho CRM is easy to use and easy to understand."

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Cons
"It would be great if colleagues could get alerts via email when they are assigned something.""We didn't have the ability to customize the solution.""I would like to see improvements with Bitrix24's marketing automation.""There are some bugs in the mobile system.""This solution was built using old technology which is now mixed with new technologies. This can make it challenging to get new features live.""The user interface could be improved or simplified. When you log in and see so many functions, it's a little overwhelming.""In my opinion, everything needs improvement. It all starts with the user experience. It's extremely difficult to use, it's always lagging, It doesn't look particularly appealing, in terms of how it looks, and it is extremely difficult to locate the stages.""Our financial department does not use Bitrix24 because it's not good for the sort of work they do. So, once we create an invoice in Bitrix24, we sent it to the client and the financial department and they enter it separately into their system. This is not great for us since we can't track what happens after a sale."

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"We would like to always email users as soon as any new features are launched.""This solution needs a more user-friendly interface.""It would be useful to have some way of mapping organizations that could add more value. If I have X company's database and am trying to create multiple contexts for different entities of the same company, I should be able to map it in such a way that I can see the organization chart.""Support could be more knowledgeable.""I'm not sure that there is scalability potential for enterprises.""Zoho CRM has a rule engine or a place where you can set certain rules. That's not evolved very much. They could improve this within the platform.""There are two things I would like to see from Zoho CRM. The first would be to include a calling feature that is connected to our call center. Second, I would like financial targeting and how to measure targeting for the sales agent to be connected better with bookings.""Zoho could be more user friendly by improving the UI of the interface."

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Pricing and Cost Advice
  • "We were using the free version which was really limited in terms of functionality."
  • "Licenses are cheap compared to other solutions."
  • "The cost is $2,500, which will be spread out over 18 to 24 months."
  • "Bitrix24 is a cheap tool. I think our costs are somewhere between $1,000 and $5,000 per month. There are no additional costs with it. We did put in some hours to clean up some project-related stuff in it, but it was not much."
  • More Bitrix24 Pricing and Cost Advice →

  • "There is a license required for this solution."
  • "It is around $1000 a month."
  • "Compared to other CRMs, it is very cheap."
  • "We have an annual license fee that costs $12,000."
  • "If you compare the pricing with SAP, it is well priced and you are able to pay as you go."
  • "We pay for an annual license to use this solution."
  • "There is an annual license."
  • "The licensing is the subscription, where we pay $50 per month per user."
  • More Zoho CRM Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The CRM and collaboration tools are well-designed for our purposes. Your projects can be based on tasks, CRM, or opportunities. The task-based features are the most valuable for us right now.
    Top Answer:There are some bugs in the mobile system.
    Top Answer:The most valuable feature of Zoho CRM is emailing. You can send emails to customers directly from Zoho CRM. The marketing team in my company uses this feature, and it's effective.
    Top Answer:I have no information about the pricing for Zoho CRM because the finance department handles that.
    Top Answer:What needs improvement in Zoho CRM is the UI. It needs to be more user-friendly. I like Salesforce better than Zoho CRM in terms of the UI, so if Zoho CRM can make some UI changes, that would make the… more »
    Ranking
    14th
    out of 72 in CRM
    Views
    982
    Comparisons
    563
    Reviews
    8
    Average Words per Review
    391
    Rating
    6.9
    6th
    out of 72 in CRM
    Views
    1,520
    Comparisons
    650
    Reviews
    17
    Average Words per Review
    454
    Rating
    7.9
    Comparisons
    Learn More
    Overview

    Communication and collaboration tools
    Ready for unified collaboration? Intranet, chat, videoconferencing, calendars, workspaces, documents, tasks and internal communication tools in one place!

    Group task management
    Collaborative task management for teams large and small. Time tracking, reminders, reporting, templates, task dependencies and more.

    Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management.

    Offer
    Learn more about Bitrix24
    Learn more about Zoho CRM
    Sample Customers
    mobilblitz Geissler & Ulrich GbR, Caloryfrio.com, k-webs, Ecuatoriana Industrial, Artistic Closets, Saigon Newport Corporation
    JetHub, Anderson Sales Advantage, ActionCoach, Milagro Advisory Group, TECO Pneumatic, Proteomics Consult
    Top Industries
    VISITORS READING REVIEWS
    Comms Service Provider27%
    Computer Software Company23%
    Wholesaler/Distributor8%
    Government6%
    REVIEWERS
    Financial Services Firm18%
    Manufacturing Company18%
    Marketing Services Firm9%
    Wellness & Fitness Company9%
    VISITORS READING REVIEWS
    Computer Software Company27%
    Comms Service Provider14%
    Wholesaler/Distributor6%
    Insurance Company6%
    Company Size
    REVIEWERS
    Small Business80%
    Midsize Enterprise20%
    VISITORS READING REVIEWS
    Small Business19%
    Midsize Enterprise19%
    Large Enterprise62%
    REVIEWERS
    Small Business73%
    Midsize Enterprise12%
    Large Enterprise15%
    VISITORS READING REVIEWS
    Small Business30%
    Midsize Enterprise14%
    Large Enterprise56%
    Buyer's Guide
    Bitrix24 vs. Zoho CRM
    November 2022
    Find out what your peers are saying about Bitrix24 vs. Zoho CRM and other solutions. Updated: November 2022.
    656,474 professionals have used our research since 2012.

    Bitrix24 is ranked 14th in CRM with 8 reviews while Zoho CRM is ranked 6th in CRM with 19 reviews. Bitrix24 is rated 6.8, while Zoho CRM is rated 7.8. The top reviewer of Bitrix24 writes "Fully integrated package with a lot of functionality, but requires extensive configuration and training". On the other hand, the top reviewer of Zoho CRM writes "Low cost, flexible, has excellent support, and ease of implementation". Bitrix24 is most compared with Asana, monday.com, Trello and Jira, whereas Zoho CRM is most compared with Pipedrive, Salesforce Sales Cloud, SAP CRM, LeadSquared and IQVIA Orchestrated Customer Engagement. See our Bitrix24 vs. Zoho CRM report.

    See our list of best CRM vendors.

    We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.