We performed a comparison between Bitrix24 and Zoho CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Bitrix24 is a user-friendly solution that is easy to use."
"Bitrix24 is ideal for creating a CRM platform. It can integrate some third-party solutions, and it's highly flexible."
"I am impressed with the solution's ability to customize workflows."
"Collaboration and CRM are the most valuable features of Bitrix24."
"I believe that having one system that handles all of the functions that we need in a business, such as marketing, sales, pipeline management, project management, meetings, customer contact, customer feedback, social media integrations, and connections to our cloud data storage, Google, and Microsoft, is a good idea."
"It is easy to use and very stable."
"The solution's most valuable feature is its project management functionality...It is a pretty stable solution."
"Initially, Bitrix24 improved the way we operate because we were not previously using a CRM. Before Bitrix24, we tracked everything through Outlook. Now, we have a tool that will automatically put out reports for us."
"The most valuable solution of Zoho CRM is lead management and analytics. It has a powerful analytics tool."
"The best thing about Zoho CRM is that it is integrated with other Zoho applications."
"I like Zoho CRM's automatic lead assignment and automated workflows."
"There are many features that capture customer data."
"I like the solution's reminder feature which is helpful for big projects. There are many tasks that run at the same time. The reminder feature makes things easy for me since I use Zoho's mobile version as well."
"I am impressed with the product's information on customers."
"What I like best about Zoho CRM is the web form feature. I find Zoho CRM forms excellent."
"One of the most important features is that it's a cloud base and, it's also quite cheaper when compared to other solutions. Zoho CRM is customizable as per your requirement and, the Zoho team is able to help you to customize the CRM based on your requirements, and you can integrate to any third-party solution."
"The support provided by Bitrix24 is an area with shortcomings that needs improvement."
"Some functionalities of the tool required specific expertise. For example, the SIP Connector is difficult to install."
"In our organization, we feel that the UI and the functionalities for workflows in the solution need a lot of improvement."
"We didn't have the ability to customize the solution."
"The user interface could be improved or simplified. When you log in and see so many functions, it's a little overwhelming."
"There are some bugs in the mobile system."
"In my opinion, everything needs improvement. It all starts with the user experience. It's extremely difficult to use, it's always lagging, It doesn't look particularly appealing, in terms of how it looks, and it is extremely difficult to locate the stages."
"This solution was built using old technology which is now mixed with new technologies. This can make it challenging to get new features live."
"What needs improvement in Zoho CRM is the UI. It needs to be more user-friendly. I like Salesforce better than Zoho CRM in terms of the UI, so if Zoho CRM can make some UI changes, that would make the tool better."
"The integration should be more user-friendly."
"I would like to see better integration with Zoho Creator."
"The reporting for developers should be improved."
"The support response time for this solution could be improved."
"Zoho could be more user friendly by improving the UI of the interface."
"Sometimes, there are technical glitches. When we add product details, the information disappears. It can be improved from this aspect. Some of the bugs also need to be resolved."
"Adding a new contract to the solution is quite complicated."
Bitrix24 is ranked 11th in CRM with 18 reviews while Zoho CRM is ranked 6th in CRM with 47 reviews. Bitrix24 is rated 7.4, while Zoho CRM is rated 8.0. The top reviewer of Bitrix24 writes "A project management tool that offers great scalability and stability ". On the other hand, the top reviewer of Zoho CRM writes "A highly stable solution that allows customization and data sharing". Bitrix24 is most compared with Asana, Microsoft Dynamics CRM, Odoo, HubSpot CRM and monday.com, whereas Zoho CRM is most compared with SAP CRM, monday.com, Microsoft Dynamics CRM, LeadSquared and Odoo. See our Bitrix24 vs. Zoho CRM report.
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