Atlassian Confluence and Bitrix24 compete in the collaboration and project management software category. Confluence holds an advantage in collaboration capabilities, while Bitrix24 stands out for its comprehensive business functionalities and CRM tools.
Features: Confluence excels in collaboration and document management, offering extensive plugins for business needs like PDF generation and JIRA integration. Its flexibility and scalability cater to users who value ease of content creation and management. Bitrix24 provides robust project management and CRM tools, notable for task management and data interpretation features, which address organizational requirements.
Room for Improvement: Confluence users often face challenges with text formatting and search capabilities, along with difficulties in editing third-party content. There's a common demand for improved administrative role delegation and flexible pricing models for broader access needs. Bitrix24 receives criticism due to its complexity in certain functionalities, lack of a user-friendly interface, and limited support resources.
Ease of Deployment and Customer Service: Confluence offers both cloud and on-premises deployment to meet varied business needs but may require significant effort for cloud migration. Bitrix24 is available in public and private cloud setups but is perceived as having limited customer service. Confluence's technical support gets mixed feedback, with some praising responsiveness, while others cite slow resolutions. Bitrix24's support services are moderately rated, indicating potential for enhancement.
Pricing and ROI: Confluence offers reasonable initial costs but might become expensive due to additional licensing and plugin expenses. It's recognized for its ROI through improved workflows and knowledge sharing. Bitrix24 generally offers a more affordable pricing structure but may incur extra costs with increased usage and expansions. It's appreciated for its cost-effectiveness, especially for small to mid-sized businesses looking for an all-in-one solution.
This team manages all queries and uses various plugins, such as Tempo for time tracking.
The Atlassian technical support team is reachable through different platforms.
The company using Atlassian Confluence needs to have a very clear structure for where information will be organized.
More options similar to those available in Word or Google Docs in terms of formatting and other features could enhance its functionality.
The Atlassian approach of keeping the base product really stable, simple, and easy to use is beneficial.
It streamlines license management and renewal processes, which can otherwise lead to complications or lapses in access.
Money is a factor because Atlassian Confluence is not free.
You can easily link Atlassian Confluence into a Jira ticket, which allows for a quick overview when you are in the ticket system and the ability to quickly dive deeper into the Wiki directly.
The most valuable features of Atlassian Confluence are its overall document editing and ease of use.
This tool provides a single repository for interacting with the entire team.
| Product | Mindshare (%) |
|---|---|
| Atlassian Confluence | 5.3% |
| Bitrix24 | 1.8% |
| Other | 92.9% |
| Company Size | Count |
|---|---|
| Small Business | 39 |
| Midsize Enterprise | 27 |
| Large Enterprise | 52 |
| Company Size | Count |
|---|---|
| Small Business | 19 |
| Midsize Enterprise | 2 |
Project management is easy with Atlassian's Confluence as your single source of truth. It integrates with JIRA so you can easily add context to your projects in one central location. Create and track issues & product requirements, publish release reports, track release progress, and more when you connect Confluence and JIRA. Confluence allows you to create, share, evolve, and capture your team's project documentation so you can collaborate better, smarter, and as a team.
Confluence also organizes your powerful repository of information, opinions, and knowledge to help you answer questions, create how-to docs, and possibly identify the next big thing. Logical and consistent management of knowledge and a powerful search engine ensure that you can always find the right content, when you need it most. Share, organize, and discover content all in one platform.
Confluence has multiple deployment options to provide the flexibility your organization needs.
Cloud is a fully hosted service for customers who want to iterate quickly and have us take care of managing the infrastructure.
For customers who need to run our applications behind their firewall, we have Server and Data Center options. Server delivers greater capacity for a larger user base and gives you more control, allowing you to remain compliant with your enterprise IT, security, IP and privacy policies. For our largest customers, Data Center provides all the capability of our Server option, along with high availability, instant scalability and performance at scale.
Atlassian also offers premium support and strategic services for enterprise customers. Technical Account Managers are cross-functional technical advisors providing proactive planning and strategic guidance across your organization. Premier Support goes above and beyond our standard offerings to give you account-wide support from a team of senior support engineers.
Communication and collaboration tools
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Group task management
Collaborative task management for teams large and small. Time tracking, reminders, reporting, templates, task dependencies and more.
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