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Microsoft Intune vs Splashtop Remote Support comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jan 25, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Ranking in Remote Access
3rd
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
384
Ranking in other categories
Configuration Management (3rd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
Splashtop Remote Support
Ranking in Remote Access
22nd
Average Rating
8.6
Reviews Sentiment
8.4
Number of Reviews
6
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2026, in the Remote Access category, the mindshare of Microsoft Intune is 4.6%, down from 10.3% compared to the previous year. The mindshare of Splashtop Remote Support is 2.2%, up from 2.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access Mindshare Distribution
ProductMindshare (%)
Microsoft Intune4.6%
Splashtop Remote Support2.2%
Other93.2%
Remote Access
 

Featured Reviews

HA
Senior Business Development Executive at Digitaltrack
Centralized device management has automated onboarding and improves remote security compliance
One thing I feel Microsoft Intune could improve is troubleshooting visibility. In many cases, when a policy or application deployment fails, the error messages are a bit generic. So, admins still spend time checking logs manually or testing on devices one by one. Compared to the simplicity of deployment, troubleshooting sometimes feels less mature. I also think reporting and real-time monitoring could be stronger. The dashboard gives useful information, but in large environments, many teams still depend on additional tools or scripts for deeper reporting and analytics. If I had to focus on one area first, I would probably choose troubleshooting and reporting. Deployment through Microsoft Intune is generally straightforward, but when something fails, identifying the exact root cause can still take more time than expected. Error messages are sometimes too generic, and admins often have to dig through logs, sync status, or multiple portals to understand what actually happened. I think user experience and policy management could also improve further. Microsoft Intune has become much better over the years, but sometimes the admin portal still feels fragmented because certain configurations open in different sections or redirect to older interfaces. For new admins, especially, it can take time to understand where everything is located. Another thing is policy conflict handling. In larger organizations, multiple device policies, compliance rules, and configuration profiles can overlap. When conflicts happen, the visibility is not always very clear, so admins spend time figuring out which policy actually won or caused the issue.
David Fitzerman - PeerSpot reviewer
Chief Alchemist/ VP at DFC BBQ
Able to boot into safe mode or standard mode remotely and reliable performance
I've only had to deal with it once. Because of the custom package we have, a white-label package, I can only think of one issue maybe six or seven years ago. I don't even remember what it was. At that time, I think they were pretty responsive. Very few companies offer phone support anymore; everyone's gone the way of email responses. I'm having that problem with CorelDRAW right now, and I'm waiting three weeks for a technician. So it's a good thing it's not important. Are the customer service and support good? For me, they're as good as anybody else, maybe not as good as some companies, but probably better than most. We deal with HP, IBM, HCL. Some companies only offer email support, and you have to wait for a response. I'm trying to remember the last time I interacted with Splashtop support. They do give you an answer. On a scale of one to ten, they're nine plus. You rarely have to use them, but I'm satisfied when you do.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Microsoft Intune is unique in providing management for all operating systems, including macOS, Linux, Android, and iOS."
"Microsoft Intune is a very effective solution from my understanding, and I definitely would recommend it."
"I have had a positive experience with Microsoft Intune; it simplifies device management, improves security, and saves time."
"The tool's most valuable feature is Autopilot."
"Intune's integration with Defender and other security solutions is valuable because it offers a view into different security vulnerabilities and enables us to secure them more effectively."
"If they have Office 365 or Azure, Intune is by far the best choice."
"The user experience with Microsoft Intune is excellent because we can manage users and maintain security and policies anywhere they are."
"I like that it's very good and very simple. I found that we just needed to have a proper subscription for an Intune tenant, and from the subscription, if we have the right role assigned, like the global admin role or the owner role, we can use Microsoft cloud resources. With the help of that, we can do many things like setting up Microsoft Intune in the cloud to create our virtual machines. All these can be done, and the steps are very simple. I really liked it. I like features like Windows Auto-Enrollment. I like it very much because whenever you supply it to the end-user, it will be ready to use immediately. The end-user only needs to provide the user credentials, and then they are good to go. I also really like Cloud PC, which was recently launched on Azure."
"The initial setup is simple."
"The tool's most valuable features are pricing and easy management."
"The solution is very fast."
"In contrast, Splashtop is a really good product and it's not so expensive."
"The ability to use mobile devices is helpful because we can support our clients from anywhere."
"Splashtop Remote Support is my main product, and I use it daily. Its main function is to control systems, which is essential remotely. Additionally, it has useful features such as chat functionality, file transfer, and the ability to add notes with information about a computer or server. Despite being simple software, it is very useful and valuable."
"The file transfers work well, the remote support and hosted solution work well."
"The SOS Support is a most valuable feature, as we have remote access from our phone, there is no need to install the software, and we can do it on the cloud."
 

Cons

"Packages on different identity provider platforms that are not supported present challenges for package installation."
"Setting up Intune Autopilot can be a little complicated."
"I switched away from Microsoft Intune because it cannot manage the MacBook very well."
"Microsoft Intune is currently overpriced."
"Automations in Microsoft Intune can be more elaborated; KQL (Kusto Query Language) is available, but if multiple automation options were readily available, which would include PowerShell, KQL, JSON, and different interpreters like VS Code or Python readily available from Microsoft Intune, it would help administration and management much better."
"We only have major classifications for iOS and Android, but there are different brands that have different cycles of updates. If they can fine-tune it to make it more brand-specific, that would be even better."
"While no specific feature requires immediate improvement, the ongoing expansion of reporting and inventory capabilities promises to enhance its utility."
"There is improvement needed in integrating with the installed Office solutions versions, such as Office 2019. The Office 365 integrates without a problem."
"The packages that Splashtop has, tend to be a little bit confusing and should be simplified."
"The phone's a little tricky to work with due to the small screen."
"The solution should add more options and tools for shortcuts, administration, etc."
"The solution should be able to make an inventory of computers automatically."
"Splashtop Remote Support needs to improve customization."
"The integration features could be better."
"I'm not sure if I can recommend the solution as I'm not sure if it's a fit for me."
 

Pricing and Cost Advice

"Intune's pricing is competitive. For example, the license of Blackberry's Enterprise Mobility Suite was costly, but Intune is affordable. It is included as an additional feature when you buy security enhancements for your organization. For example, let's say I have fifty users in my organization and all of them are using Microsoft cloud services, like Teams, Office 365, and OneDrive."
"The pricing for Microsoft Intune is reasonable. Our clients are satisfied."
"Microsoft Intune's pricing is reasonable."
"It is reasonable. When you have Microsoft 365 E3 or E5 license, it is already licensed in that license. So, you could say it is free."
"Intune is linked with Microsoft. We can deploy the Microsoft E365 license to users by Intune. There are different types of licenses, such as device administrator licenses, E5 licenses for device enrollment manually, and P1 and p2 licenses for device enrollment automatically. These are the licenses required for the administration."
"The price of Microsoft Intune is reasonable."
"On a scale of one to ten with one being the cheapest, the cost of Microsoft Intune is a five."
"No one can compete with Microsoft when it comes to price, and the features it is offering."
"The price of the solution is mid-ranged, although it is more cost effective than that of TeamViewer."
"Splashtop Remote Support is not too expensive. It costs around 800 euros per year."
"The licensing fees are less than $400 per year."
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Top Industries

By visitors reading reviews
Manufacturing Company
10%
Financial Services Firm
10%
Outsourcing Company
10%
Computer Software Company
7%
Manufacturing Company
10%
Outsourcing Company
10%
Retailer
8%
Financial Services Firm
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business195
Midsize Enterprise64
Large Enterprise190
No data available
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes it easy to control security and manage the usage of mobile apps when you have a ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of the things I like about it: Pros: Protected productivity: Intune gives you th...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also access to both Microsoft’s user community as well as around-the-clock customer s...
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Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
No data available
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Toyota, AT&T, Isuzu, Goodwill
Find out what your peers are saying about Microsoft Intune vs. Splashtop Remote Support and other solutions. Updated: September 2026.
920,929 professionals have used our research since 2012.