Microsoft Intune vs Splashtop Remote Support comparison

Microsoft and Splashtop are both solutions in the Remote Access category. Microsoft is ranked #1 with an average rating of 8.3, while Splashtop is ranked #19 with an average rating of 9.0. Microsoft holds a 9.4% mindshare in VUS, compared to Splashtop’s 2.2% mindshare. Additionally, 94% of Microsoft users are willing to recommend the solution, compared to 100% of Splashtop users who would recommend it.

Microsoft Intune

Read 255 Microsoft Intune reviews

6,554 Views
4,958 Comparison Views

94% willing to recommend

Splashtop Remote Support

Read 6 Splashtop Remote Support reviews

1,028 Views
854 Comparison Views

100% willing to recommend

Microsoft Intune

Splashtop Remote Support

Comparison Buyer's Guide

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Executive SummaryUpdated on Apr 6, 2025

Microsoft Intune and Splashtop Remote Support compete in the IT management category. Microsoft Intune has an upper hand in feature comprehensiveness and system integration, while Splashtop Remote Support stands out for its cost-effectiveness with clear pricing.

Features: Microsoft Intune offers robust endpoint management, security compliance, mobile device management, and extensive integration with Microsoft 365 and Azure. Splashtop Remote Support excels in remote access, high-quality streaming, and supports multiple platforms with minimal configuration, focusing on ease of use.

Room for Improvement: Microsoft Intune could improve by reducing its learning curve for users unfamiliar with Microsoft's ecosystem and refining its Android policy support. It should also enhance the ease of use for non-Windows devices. Splashtop Remote Support may consider expanding its features to include more comprehensive IT management tools and stronger security integrations, and could improve its support for more complex IT environments.

Ease of Deployment and Customer Service: Microsoft Intune smoothly integrates with enterprises using Microsoft's suite, though it may require adjustment for new users. Its customer service benefits from Microsoft's extensive support. Splashtop Remote Support offers an intuitive setup ideal for smaller IT setups and provides responsive, personalized customer service, benefitting those seeking direct support experiences.

Pricing and ROI: Microsoft Intune typically comes bundled with other Microsoft services, which can increase costs but provide a unified system solution. In contrast, Splashtop Remote Support presents clear, lower pricing options yielding substantial ROI, especially for businesses focusing primarily on remote support tasks.

To learn more, read our detailed Microsoft Intune vs. Splashtop Remote Support Report (Updated: April 2025).

Buyer's Guide

Microsoft Intune vs. Splashtop Remote Support

April 2025

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Helped 849,686 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Ranking in Remote Access

1st

Average Rating

8.2

Reviews Sentiment

7.3

Number of Reviews

255

Ranking in other categories

Configuration Management (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)

Splashtop Remote Support

Ranking in Remote Access

19th

Average Rating

8.6

Reviews Sentiment

8.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2025, in the Remote Access category, the mindshare of Microsoft Intune is 9.4%, down from 11.4% compared to the previous year. The mindshare of Splashtop Remote Support is 2.2%, up from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access

Featured Reviews

Joseph Merusi

Collaborations engineer at a financial services firm with 1,001-5,000 employees

Everything has worked better since we started using it

Sometimes the syncing is inconsistent. I'm confident that the devices are checking in every eight hours, but sometimes the devices aren't picking up the settings as quickly as I would expect. Some features haven't been updated in a while, and Microsoft doesn't seem interested in developing them. Unless you talk to an engineer, you don't know whether there will be an update. There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now. Some reporting areas still need development. For example, I noticed that the reporting for driver updates is still confusing.

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David Fitzerman

Chief Alchemist/ VP at DFC BBQ

Able to boot into safe mode or standard mode remotely and reliable performance

I've only had to deal with it once. Because of the custom package we have, a white-label package, I can only think of one issue maybe six or seven years ago. I don't even remember what it was. At that time, I think they were pretty responsive. Very few companies offer phone support anymore; everyone's gone the way of email responses. I'm having that problem with CorelDRAW right now, and I'm waiting three weeks for a technician. So it's a good thing it's not important. Are the customer service and support good? For me, they're as good as anybody else, maybe not as good as some companies, but probably better than most. We deal with HP, IBM, HCL. Some companies only offer email support, and you have to wait for a response. I'm trying to remember the last time I interacted with Splashtop support. They do give you an answer. On a scale of one to ten, they're nine plus. You rarely have to use them, but I'm satisfied when you do.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The aspects I find most valuable are the managing the data and applications. I can also restrict the users to install any applications. I can also wipe the data if the phone was missplaced or stolen. These are the basics for me."

"Intune's compliance features are valuable because they allow immediate visibility into ongoing situations."

"The ability to send configurations to our systems is valuable, particularly as we don't have a regular Windows AD server. Our current environment doesn't have a Windows AD, which limits our ability to push GPOs. However, this is where the solution can step in and help us push policies."

"I like how Intune deploys the policies and makes them customizable. You can deploy it through Intune and forget about it."

"The most important thing for me is the autopilot feature."

"The automatic patch management feature in the Intune Suite is helpful."

"Intune has automated the deployment of patches and applications, which is more efficient and easier. It allows us to deploy applications, packages, Windows updates, and security updates like BitLocker encryption more efficiently and easily."

"Microsoft Intune simplifies device management by replacing the traditional method of installing OS, joining a domain, and configuring everything manually."

More Microsoft Intune pros

"The file transfers work well, the remote support and hosted solution work well."

"Splashtop Remote Support is my main product, and I use it daily. Its main function is to control systems, which is essential remotely. Additionally, it has useful features such as chat functionality, file transfer, and the ability to add notes with information about a computer or server. Despite being simple software, it is very useful and valuable."

"The ability to use mobile devices is helpful because we can support our clients from anywhere."

"The solution is very fast."

"The tool's most valuable features are pricing and easy management."

"The initial setup is simple."

Cons

"The worst aspect is the reporting."

"The pricing could be improved."

"The platform is incredibly slow and could be more responsive. Specifically, when making changes to security policies, I would like to see those changes take effect more quickly."

"A more incisive reporting tool with automated progress updates and graphical representation would be beneficial, as the current manual method lacks efficiency and visual clarity."

"It would be helpful if there was proactive remediation."

"The UI is not user-friendly and has room for improvement."

"It needs certificate provisioning for S/MIME purposes."

"The installation is very easy. However, to be able to configure it you will need special knowledge, such as training or self-studies to have a proper level of security. There are many settings one has to understand before being able to implement Microsoft Intune."

More Microsoft Intune cons

"The phone's a little tricky to work with due to the small screen."

"The integration features could be better."

"The solution should add more options and tools for shortcuts, administration, etc."

"Splashtop Remote Support needs to improve customization."

"The packages that Splashtop has, tend to be a little bit confusing and should be simplified."

"The solution should be able to make an inventory of computers automatically."

Pricing and Cost Advice

"Microsoft offers some licensing where it's included at no extra cost when customers are already using the licenses. In such a case, it's a really good value. If you have to buy the licensing for it, it's probably on par with other solutions. It isn't substantially more or less expensive. The great thing is that it is included in some of Microsoft's licensed packages. So, some customers don't have to spend additional money for it. Typically, most providers that support Intune do charge a management fee of some sort or some fee. Certainly, we're no exception."

"Microsoft Intune's costliness stems from licensing fees and the overhead associated with its management, user experience, and device remediation."

"The price for Intune is fair."

"For organizations that are a Microsoft shop, the pricing is compelling."

"The clients pay for a license and each can have a different type of license, such as an E3 or E5."

"This cost is approximately $30 USD per user per month."

"Cost is not my department, but the product is included in the E5 license that we already pay for every user, so no additional cost is incurred."

"There is a cost benefit of using Microsoft Intune because of the packaging with other Microsoft products."

More Microsoft Intune pricing and cost advice

"Splashtop Remote Support is not too expensive. It costs around 800 euros per year."

"The licensing fees are less than $400 per year."

"The price of the solution is mid-ranged, although it is more cost effective than that of TeamViewer."

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Top Industries

By visitors reading reviews

Educational Organization

20%

Computer Software Company

11%

Financial Services Firm

Manufacturing Company

Computer Software Company

16%

Comms Service Provider

Retailer

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes it easy to control security and manage the usage of mobile apps when you have a ...

See all answers

What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of the things I like about it: Pros: Protected productivity: Intune gives you th...

See all answers

How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also access to both Microsoft’s user community as well as around-the-clock customer s...

See all answers

What do you like most about Splashtop Remote Support?

The tool's most valuable features are pricing and easy management.

See all answers

What needs improvement with Splashtop Remote Support?

The phone's a little tricky to work with due to the small screen.

See all answers

What is your primary use case for Splashtop Remote Support?

We use it for remote support. We use it for small and medium businesses. Since we're in the States, all our businesses would be considered small and medium.

See all answers

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Product Reports

Buyer's Guide

Microsoft Intune

April 2025

Download Microsoft Intune product report

Buyer's Guide

Remote Access

March 2025

Download Splashtop Remote Support product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

No data available

Overview

Microsoft Intune provides centralized management of mobile devices and applications, ensuring security, compliance, and productivity through integration with Microsoft services like Microsoft 365 and Azure Active Directory.

Organizations use Intune for managing mobile devices and applications, enhancing security and compliance across platforms. With features like single sign-on, conditional access, and zero-touch deployment via Autopilot, it facilitates efficient operations. Intune's scalability, easy enrollment, and capabilities such as remote wipe support diverse device management, offering robust data protection and efficient operation. Despite its features, improvement areas include reporting, compatibility with non-Microsoft devices, and better support for macOS and Linux devices.

What are the key features of Microsoft Intune?

Seamless Integration: Works with Microsoft 365, Azure Active Directory, and System Center for streamlined management.
Conditional Access: Enhances security with policies that restrict access based on conditions.
Autopilot: Provides zero-touch deployment for setting up new devices efficiently.
Mobile Device Management: Enables control over both personal and corporate devices.
Application Deployment: Facilitates app delivery across a range of devices.

What benefits should users look for in reviews?

Centralized Management: Reduces complexity by managing devices and applications in one place.
Security Enhancement: Protects data with features like remote wipe and compliance monitoring.
Improved Productivity: Enhances efficiency with seamless integration and automation features.
Device Scalability: Supports diverse device management for growing business needs.

In industries such as finance, healthcare, and education, Microsoft Intune is implemented to ensure secure and compliant device management. Companies leverage its capabilities to deploy security policies and manage both corporate-owned and BYOD environments, facilitating a unified approach to data protection and compliance.

Microsoft

Splashtop Remote Support delivers a robust set of features for MSPs, IT service providers and helpdesk professionals for unattended support of Windows and Mac computers at a great price - often 50% less than similar solutions. All packages include unlimited technicians, concurrent sessions and devices to remote from. Get fast remote access, computer and user grouping, user management, logging and secure encryption. Splashtop Remote Support Plus edition adds file transfer, remote print, chat, remote wake, remote reboot, attended support access and priority technical support. Splashtop remote access technology is trusted by more than 20 million users worldwide.

Splashtop

Sample Customers

Mitchells and Buzzers, Callaway

Toyota, AT&T, Isuzu, Goodwill

Buyer's Guide

Microsoft Intune vs. Splashtop Remote Support

April 2025

Free Report: Microsoft Intune vs. Splashtop Remote Support

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