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GoTo Resolve vs Splashtop Remote Support comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Remote Access
1st
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
304
Ranking in other categories
Configuration Management (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
GoTo Resolve
Ranking in Remote Access
26th
Average Rating
9.0
Reviews Sentiment
8.1
Number of Reviews
2
Ranking in other categories
Remote Monitoring and Management (RMM) (22nd)
Splashtop Remote Support
Ranking in Remote Access
15th
Average Rating
8.6
Reviews Sentiment
8.4
Number of Reviews
6
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2025, in the Remote Access category, the mindshare of Microsoft Intune is 9.6%, down from 9.7% compared to the previous year. The mindshare of GoTo Resolve is 1.6%, up from 1.5% compared to the previous year. The mindshare of Splashtop Remote Support is 2.0%, up from 1.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access Market Share Distribution
ProductMarket Share (%)
Microsoft Intune9.6%
Splashtop Remote Support2.0%
GoTo Resolve1.6%
Other86.8%
Remote Access
 

Featured Reviews

AkashKamble - PeerSpot reviewer
Enables management of multiple operating systems with a single license
The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.
AJ
Delivers seamless remote access and excellent support
I don't have experience in ManageEngine. I have experience with GFI LANguard, Qualys Patch Management, and WatchGuard Firebox. I also have experience with GoTo Resolve. I don't know about the advanced security protocols in GoTo Resolve. The solution is very good. The vendor is good, the technical support is good, so there will be no complaint about it. I rate GoTo Resolve 9 out of 10.
David Fitzerman - PeerSpot reviewer
Able to boot into safe mode or standard mode remotely and reliable performance
I've only had to deal with it once. Because of the custom package we have, a white-label package, I can only think of one issue maybe six or seven years ago. I don't even remember what it was. At that time, I think they were pretty responsive. Very few companies offer phone support anymore; everyone's gone the way of email responses. I'm having that problem with CorelDRAW right now, and I'm waiting three weeks for a technician. So it's a good thing it's not important. Are the customer service and support good? For me, they're as good as anybody else, maybe not as good as some companies, but probably better than most. We deal with HP, IBM, HCL. Some companies only offer email support, and you have to wait for a response. I'm trying to remember the last time I interacted with Splashtop support. They do give you an answer. On a scale of one to ten, they're nine plus. You rarely have to use them, but I'm satisfied when you do.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Microsoft Tech Support is good, providing solid support."
"Conditional access helps me control uncontrolled access."
"We are transforming our flat network by adopting different cloud solutions, and our own applications are hosted in the cloud. Intune ensures our security throughout our entire cloud-based system, improving our security posture."
"The mobile application management, MAM, is the most useful aspect of the solution."
"It allows our clients to have the confidence to centrally manage policies for security. It helps them in securing the organization from a technology aspect."
"What I like most about Intune is its seamless enrollment process, particularly the Autopilot method."
"With these improvements, I estimate we've reduced our patching costs by over $100,000 a month, as the MSP previously had to troubleshoot various issues manually."
"Technical support, in general, has been quite helpful."
"I think that's the best solution I have ever checked; instead of AnyDesk or TeamViewer, you can use GoTo Resolve."
"The ability to change the way that the client works to a service so that we can get a little bit deeper into the operating system, as opposed to just an app running is the most valuable aspect. We also like the unattended sessions. Those are probably the two most important things to us. It's important because we can't do certain things when it is just an application running."
"The solution is very fast."
"The ability to use mobile devices is helpful because we can support our clients from anywhere."
"The tool's most valuable features are pricing and easy management."
"The file transfers work well, the remote support and hosted solution work well."
"Splashtop Remote Support is my main product, and I use it daily. Its main function is to control systems, which is essential remotely. Additionally, it has useful features such as chat functionality, file transfer, and the ability to add notes with information about a computer or server. Despite being simple software, it is very useful and valuable."
"The initial setup is simple."
 

Cons

"Customer service used to be better, but as we are nearing the end of the contract, the focus on investing in us as a customer has diminished. It is what one would expect in such a situation."
"One big problem with Microsoft is that they're changing the names of the products quite often, or they're quite consistently doing so. Intune is now Endpoint administration. Constantly switching the user interface or the administrative interface makes it quite hard to keep pace. If you are on a two-week holiday and you come back and look at the same screen you have looked at for the last couple of months, it looks different, which is annoying. Changing things around all the time doesn't make it easy."
"There is room for improvement, particularly in terms of compatibility, extending beyond the well-known major brands."
"Intune could be improved by expanding its third-party patching capabilities for a more comprehensive solution."
"The reporting functionality of Microsoft Intune is limited compared to Microsoft System Center, which offers many more reporting options."
"There are a lot of updates happening on Microsoft."
"Intune could be improved by organizing different solutions, like Defender and Sentinel, into a single package. This would allow us to focus on security while Microsoft manages other areas. Having a unified solution would drive better management of various sectors. Although the Intune user experience is good, we should continue enhancing it."
"The biggest problem we ever have is when something goes out of date after 30 days when nobody has logged into it. We do have a problem trying to get those back online. We've been working with Microsoft to resolve that problem, but that's been the only issue that we've had in the last few years."
"If they included some sort of monitoring system for managed services so we can have it all in one package, that would be helpful. There are managed services solutions that allow us to remote into the computers, but a lot of them have too much overhead. Usually, the remote connection is not as simple and as fast and cannot be run as a service."
"The pricing of GoTo Resolve is very high compared to other solutions."
"Splashtop Remote Support needs to improve customization."
"The packages that Splashtop has, tend to be a little bit confusing and should be simplified."
"The solution should be able to make an inventory of computers automatically."
"The integration features could be better."
"The solution should add more options and tools for shortcuts, administration, etc."
"The phone's a little tricky to work with due to the small screen."
 

Pricing and Cost Advice

"Intune's pricing is reasonable considering its benefits and the high costs it helps avoid."
"Microsoft offers some licensing where it's included at no extra cost when customers are already using the licenses. In such a case, it's a really good value. If you have to buy the licensing for it, it's probably on par with other solutions. It isn't substantially more or less expensive. The great thing is that it is included in some of Microsoft's licensed packages. So, some customers don't have to spend additional money for it. Typically, most providers that support Intune do charge a management fee of some sort or some fee. Certainly, we're no exception."
"I rate Intune five out of 10 for pricing. It's expensive."
"While I can't provide insights from a business perspective, it's worth noting that the pricing may differ significantly, and the discount we received might not be reflective of standard business rates."
"Microsoft Intune has a user-based subscription model. You can go for a monthly or a yearly payment."
"The product is expensive."
"The cost is somewhat on the higher side, particularly when considering certain price points, especially in markets like India."
"Microsoft Intune is included in the E5 license at no additional cost."
"It's very inexpensive. The seats are $25 monthly apiece or something. There aren't additional costs that I'm aware of."
"The licensing fees are less than $400 per year."
"Splashtop Remote Support is not too expensive. It costs around 800 euros per year."
"The price of the solution is mid-ranged, although it is more cost effective than that of TeamViewer."
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Top Industries

By visitors reading reviews
Computer Software Company
12%
Financial Services Firm
10%
Manufacturing Company
9%
Government
8%
Computer Software Company
17%
Financial Services Firm
8%
Healthcare Company
6%
Comms Service Provider
6%
Comms Service Provider
13%
Retailer
13%
Computer Software Company
9%
Financial Services Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business116
Midsize Enterprise46
Large Enterprise152
No data available
No data available
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What needs improvement with GoToAssist?
The pricing of GoTo Resolve is very high compared to other solutions. Pricing is a room for improvement for them, to ...
What is your primary use case for GoToAssist?
For patch management, I use GFI LANguard and GoTo Resolve. I am a distributor. In my company, Satcom Infotech, we dis...
What advice do you have for others considering GoToAssist?
I don't have experience in ManageEngine. I have experience with GFI LANguard, Qualys Patch Management, and WatchGuard...
What do you like most about Splashtop Remote Support?
The tool's most valuable features are pricing and easy management.
What needs improvement with Splashtop Remote Support?
The phone's a little tricky to work with due to the small screen.
What is your primary use case for Splashtop Remote Support?
We use it for remote support. We use it for small and medium businesses. Since we're in the States, all our businesse...
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
GoToAssist
No data available
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Information Not Available
Toyota, AT&T, Isuzu, Goodwill
Find out what your peers are saying about GoTo Resolve vs. Splashtop Remote Support and other solutions. Updated: September 2025.
872,706 professionals have used our research since 2012.