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Microsoft Exchange pros and cons

Vendor: Microsoft
4.2 out of 5
Badge Leader

Pros & Cons summary

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Prominent pros & cons

PROS

Microsoft Exchange is praised for its seamless integration with other Microsoft applications like OneDrive, Teams, and SharePoint, enhancing productivity and collaboration.
Users appreciate the scalability and stability of Microsoft Exchange, ensuring it is a reliable choice for enterprise environments.
Microsoft Exchange offers valuable communication and collaboration features, such as email, calendar integration, and message tracking.
The email management and storage features of Microsoft Exchange are highlighted for providing ease of use and robust security measures.
Technical support and ease of deployment are well-regarded aspects of Microsoft Exchange, with many users noting the straightforward initial setup process.

CONS

Microsoft Exchange's search functionality needs improvement, especially in retrieving older emails.
There are stability issues, with crashes occurring when handling large databases.
Microsoft Exchange could improve integration with non-Microsoft products, such as Zoom.
Spam filtering in Microsoft Exchange is insufficient, allowing many spam emails through.
The cost and licensing complexity of Microsoft Exchange are significant concerns for users.
 

Microsoft Exchange Pros review quotes

KH
Systems Developer with 1-10 employees
Jul 31, 2018
It integrates well with calendar, scheduling, etc. It's easy for employees to make meetings and plan their agendas.
FS
Senior Consultant/Project Manager at a tech services company with 501-1,000 employees
Oct 21, 2018
It is easy to use and we can allow many users because now our users are scattered They over a wide area. We can use it from anywhere. That is the main benefit for us.
AT
Technology, Infrastructure, Riset & Development Staff with 1,001-5,000 employees
Nov 18, 2018
It is a product that is simple to manage, and easy to use.
Learn what your peers think about Microsoft Exchange. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
880,745 professionals have used our research since 2012.
reviewer930459 - PeerSpot reviewer
Research Analyst at a tech services company with 11-50 employees
Jul 26, 2020
It's so much of a part of what I do every day that I don't give it a lot of thought. It just works, for the most part, until it doesn't, in which case I call tech support.
reviewer1030338 - PeerSpot reviewer
Owner at a security firm with 1-10 employees
Aug 6, 2020
Now, we manage to serve almost 99% of the information.
reviewer1406487 - PeerSpot reviewer
Project Manager at a tech services company with 51-200 employees
Aug 19, 2020
It is very well integrated with other Microsoft programs, teams, and so on. They work well together.
it_user1421277 - PeerSpot reviewer
IT Infrastructure Engineer at a retailer with 1,001-5,000 employees
Sep 27, 2020
The initial setup is very simple.
BS
Controls Engineer at C-Tech Controls
Nov 11, 2020
It is easy to set up.
Muhammad Shoaib Bhatti - PeerSpot reviewer
CoFounder/CTO at Hybrid Tech
Dec 6, 2020
Customers can benefit from this new pricing model because it's expensive and now with the subscription they can budget for this.
reviewer1475844 - PeerSpot reviewer
Project Manager at a transportation company with 51-200 employees
Dec 23, 2020
The initial setup is quite a straightforward process. I don't think it is a very complicated solution. Plenty of things could be more complex, but the ordinary, general settings are quite simple.
 

Microsoft Exchange Cons review quotes

KH
Systems Developer with 1-10 employees
Jul 31, 2018
Deployment should become a bit easier, the process is a bit complicated. You have to have done it one or two times before you get it right. The first time you do it, it won't be perfect. There are a lot of complications compared to Gmail For Business, which is a bit easier when it comes to configuration.
FS
Senior Consultant/Project Manager at a tech services company with 501-1,000 employees
Oct 21, 2018
In terms of probability, every now and then there are changes coming and going. The changes are not that frequent because every month they got updates back, so that is an issue.
AT
Technology, Infrastructure, Riset & Development Staff with 1,001-5,000 employees
Nov 18, 2018
I think that improvements should be made in creating greater abilities for Microsoft Exchange in terms of Reasearch and Development.
Learn what your peers think about Microsoft Exchange. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
880,745 professionals have used our research since 2012.
reviewer930459 - PeerSpot reviewer
Research Analyst at a tech services company with 11-50 employees
Jul 26, 2020
Exchange can be a little finicky, sometimes, or flakey. Last week, for example, I had gone into my calendar to check on some briefings that I had established, and then went back into my inbox, and suddenly the view had changed. I had no idea what it was that I had done, and I couldn't figure out how to get that view back. I took a productivity hit as a result of that, trying to fix it, due to the fact that it just wasn't what I wanted. It wasn't what I was used to working with. Two different tech support people had to work with me in order to get the view back to what I wanted just so I could be productive.
reviewer1030338 - PeerSpot reviewer
Owner at a security firm with 1-10 employees
Aug 6, 2020
When we started using Exchange on the cloud, we had a lot of initial problems relating to our main database and we also experienced issues with the accidental deletion of inboxes, amongst other things. In fact, many of the files we had moved to the cloud had disappeared. There also seems to be a problem with the retention of information.
reviewer1406487 - PeerSpot reviewer
Project Manager at a tech services company with 51-200 employees
Aug 19, 2020
It's not always the finest solution in terms of integration with products that are not from Microsoft. It integrates very well with Microsoft products but not with third-party products.
it_user1421277 - PeerSpot reviewer
IT Infrastructure Engineer at a retailer with 1,001-5,000 employees
Sep 27, 2020
In the version we have, I would like to see better communication between the end device and the Exchange server.
BS
Controls Engineer at C-Tech Controls
Nov 11, 2020
It doesn't work very well on a virtual machine. We had to move it around. There are also issues when you try to move it between computers.
Muhammad Shoaib Bhatti - PeerSpot reviewer
CoFounder/CTO at Hybrid Tech
Dec 6, 2020
The pricing could be better, and it could have an easier implementation.
reviewer1475844 - PeerSpot reviewer
Project Manager at a transportation company with 51-200 employees
Dec 23, 2020
In terms of what should be improved, they should probably move to a cloud option like Office 365. We would like to get this functionality without the need to deploy complex hardware and software solutions. This should be the next thing, making Exchange more related to Office products, which are more cloud-oriented, less on-premise or desktop-oriented solutions, like the direction Google is strongly moving towards.