Microsoft Exchange and Microsoft Exchange Online compete in the email and collaboration software category. Microsoft Exchange Online holds the upper hand due to its continuous development, providing enhanced synchronization with modern mobile hardware and superior security features.
Features: Microsoft Exchange supports EWS integration, offering essential meeting information across devices. Its Exchange Toolbox provides robust tools like Message Tracking and Tracking Log Explorer. It integrates well with third-party apps geared towards the Outlook environment. Microsoft Exchange Online allows seamless access from anywhere, enhancing mobility and collaboration. It ensures strong calendar scheduling integration and provides continuous updates for improved features.
Room for Improvement: Microsoft Exchange requires significant maintenance, complex deployment, and faces integration challenges with non-Microsoft products. Its search functionality and licensing clarity need improvement. Microsoft Exchange Online has issues with its pricing model and occasional technical support delays. Enhancing integration with other services and platforms could improve user experience.
Ease of Deployment and Customer Service: Deploying Microsoft Exchange is complex and requires technical expertise, with internal support often necessary and external support being average. Microsoft Exchange Online benefits from the simplicity of cloud-based deployments, reducing the need for internal infrastructure, though technical support responsiveness can be an issue.
Pricing and ROI: Microsoft Exchange involves upfront costs and licensing complexity, offering potential long-term savings for large organizations with on-premises infrastructure. Microsoft Exchange Online uses a subscription-based model that facilitates predictable budgeting. Small to medium enterprises find the cost reasonable, especially with bundled services like Microsoft 365.
The Microsoft support structure, while technically proficient, involves case transfers across different global locations.
The licensing and associated costs make it challenging to scale, especially when user numbers increase.
The biggest issue with Microsoft Exchange is its high cost, especially in pricing for license upgrades and expansion to more users.
Microsoft Exchange is costly, and its licensing model can be expensive over time as more users require licenses.
Microsoft Exchange is a user-friendly and easy-to-deploy solution, which is beneficial for handling emails even without professional support.
| Product | Market Share (%) |
|---|---|
| Microsoft Exchange Online | 12.8% |
| Microsoft Exchange | 11.3% |
| Other | 75.9% |
| Company Size | Count |
|---|---|
| Small Business | 41 |
| Midsize Enterprise | 27 |
| Large Enterprise | 35 |
| Company Size | Count |
|---|---|
| Small Business | 40 |
| Midsize Enterprise | 14 |
| Large Enterprise | 40 |
Built to deliver the enterprise-grade security and reliability that businesses require, Microsoft Exchange provides email, calendar and contacts on your PC, phone and web browser.
We monitor all Email Applications reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
