Microsoft Exchange vs Microsoft Exchange Online comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between Microsoft Exchange and Microsoft Exchange Online based on real PeerSpot user reviews.

Find out in this report how the two Email Applications solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Microsoft Exchange vs. Microsoft Exchange Online Report (Updated: November 2022).
654,218 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
"The most valuable features of Microsoft Exchange are it is always online and has broad email and file-sharing capabilities.""We have found it to be a stable solution. It is scalable and easy to install.""The most valuable feature of Microsoft Exchange is the email storage is on the cloud. We don't have to delete emails often.""It is user friendly.""Provides unlimited storage for our mailbox.""The functionality on the user side is quite good. Exchange provides an excellent platform for collaboration between users.""The technical support is fine.""All of Exchange's features are valuable. For example, we can configure the MAPI profile, IM profile, or mobile profile."

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"Exchange Online is a straightforward cloud-based application. It's easy to connect and the interface is user friendly.""The most valuable feature is being able to assign an individual a task.""The solution is very easy to set up and quite quick to deploy.""There are many valuable features such as email, calendar, and the ability to share your calendar and documents with coworkers. Knowing that the emails go through the EOP filtering service is nice as well.""It's easy to use and there is more integration.""The most valuable features of Microsoft Exchange Online are the frequent updates. They upgrade and optimize the features to make them better and better. They have a very strong ecosystem and they integrate together.""The solution is stable.""Exchange Online doesn't just do email, it allows for collaboration with inbuilt chat and calling facilities and document sharing."

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"They keep making all these changes, and our system was down for four or five days. They finally got it up, but there are still lots of quirks.""The solution could be more user-friendly.""Its search functionality can be better. It is currently not really easy. It has the capability to search your mailbox, but it has some restrictions in terms of the number of results that you can retrieve. You can only get around 250 results. If you want to do a deeper search, you need to use different functionalities of the product. The policy that we have for handling emails is that we do not delete emails at all. If I insert the text that I am searching for in the Search field, it only retrieves a limited number of emails. To search for an email from 2010, I need to use different search functions to find what I am looking for. Microsoft can also improve its licensing for its products. Microsoft's licensing is not very easy to understand. It can sometimes be really complex to understand what you need to have in order to comply with Microsoft licensing.""Microsoft could improve on Exchange's hybrid deployment or HCW. They need to improve on that because I was having many issues with HCW in our environment at times.""They could improve on the search function, it takes too much time.""Microsoft Exchange could improve by being more secure. We are always looking to have more security.""When an update wants to come, it should just come maybe once or twice rather than having us deal with constant updating.""If it was the same product, and slightly cheaper, that would be amazing."

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"The demo version we were provided had issues with emails bouncing or being delayed.""The solution could improve with the integrations with some of the known applications is still not possible, there must be more connectors.""This solution involves a lot of work for an administrator. It is not always easy to find exactly what you are looking for within the system.""There is an annual enterprise subscription could improve by having more features.""The solution could be a bit cheaper.""Technical support can be improved by shortening the response time and increasing their knowledge.""The integration could be better if it could integrate well with other products and software.""Using this solution is initially quite complicated."

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Pricing and Cost Advice
  • "It's a little bit expensive."
  • "Its price is very affordable, and basically, it is the standard of the industry. We have the Exchange 365 subscription, which includes the usage of Exchange Online. I don't know the specific cost, but it is the retail price of Microsoft 365 E3 licenses. Microsoft's licensing is not very easy to understand. Microsoft changes rules every other day, which makes it difficult for us to understand the licensing not only for Exchange but also for other products. It can sometimes be really complex to understand what you need to have in order to comply with Microsoft licensing."
  • "Microsoft doesn't have a unit price, it's based on the quantity, and they offer great discounts."
  • "We are currently using enterprise licenses for the solution. They are different pricing models available. There are individual, cloud-based, and enterprise licenses all with different pricing models. The larger the number of users, the lesser the price. For small to medium companies like us, we feel it is expensive."
  • "Its price is fair."
  • "We pay for the license annually."
  • "Microsoft Exchange is a very well-priced solution."
  • "We renew the product license with Microsoft every three years. The cost is included within a bundle of services. It's an enterprise agreement with Microsoft."
  • More Microsoft Exchange Pricing and Cost Advice →

  • "We have an enterprise agreement for licensing."
  • "The price of the solution could be less expensive."
  • "There is a license required for the solution and it is paid annually."
  • "The subscription fee is monthly."
  • "This solution requires a license."
  • "The model is one which is pay-per-use go. There is no license. We are talking about per-user subscription-based use."
  • "I am using Office 365 and Microsoft Exchange Online comes as the package. It cost approximately $13 per month."
  • "I think that the price is a little high, especially considering that Google have a similar, free email solution."
  • More Microsoft Exchange Online Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:Zimbra is a free, open source collaborative software suite. The features I like best are the ease of integration and the email, calendar, and collaboration server with web interface. In addition, I… more »
    Top Answer:From a security point of view, Microsoft should enhance the new features. Technical support could also be better.
    Top Answer:We use Exchange for email services and collaboration services.
    Top Answer:It has helped us because we don't have to worry about servers crashing.
    Top Answer:The licensing cost varies. For example, we have E1 and E3 licenses. Currently, it's approximately E3 $20 per user.
    Top Answer:The mail-blocking feature is not great and could be improved.
    out of 20 in Email Applications
    Average Words per Review
    out of 20 in Email Applications
    Average Words per Review
    Also Known As
    Exchange, MS Exchange
    Exchange Online, Exchange Online Plan 1, Exchange Online Plan 2, MS Exchange Online
    Learn More
    Built to deliver the enterprise-grade security and reliability that businesses require, Microsoft Exchange provides email, calendar and contacts on your PC, phone and web browser.
    Exchange Online helps protect your information with advanced capabilities. Anti-malware and anti-spam filtering protect mailboxes. Data loss prevention capabilities prevent users from mistakenly sending sensitive information to unauthorized people. Globally redundant servers, premier disaster recovery capabilities, and a team of security experts monitoring Exchange Online around the clock safeguard your data.
    Learn more about Microsoft Exchange
    Learn more about Microsoft Exchange Online
    Sample Customers
    Paderborn-Lippstadt Airport, Scitec Nutrition, British Airways, InnoGames, Osteology Foundation, Franz Haniel & Cie. GmbH, NTC Contracting
    Bank Alfalah Ltd., Paderborn-Lippstadt Airport, Blue Star Infotech, Scitec Nutrition, Resolution Films, British Airways, Empire Cinemas, InnoGames
    Top Industries
    Computer Software Company16%
    Energy/Utilities Company13%
    Manufacturing Company9%
    Financial Services Firm9%
    Comms Service Provider23%
    Computer Software Company17%
    Financial Services Firm6%
    Manufacturing Company15%
    Comms Service Provider11%
    Energy/Utilities Company11%
    Computer Software Company11%
    Comms Service Provider21%
    Computer Software Company17%
    Educational Organization5%
    Company Size
    Small Business37%
    Midsize Enterprise24%
    Large Enterprise39%
    Small Business27%
    Midsize Enterprise20%
    Large Enterprise53%
    Small Business37%
    Midsize Enterprise16%
    Large Enterprise47%
    Small Business29%
    Midsize Enterprise22%
    Large Enterprise49%
    Buyer's Guide
    Microsoft Exchange vs. Microsoft Exchange Online
    November 2022
    Find out what your peers are saying about Microsoft Exchange vs. Microsoft Exchange Online and other solutions. Updated: November 2022.
    654,218 professionals have used our research since 2012.

    Microsoft Exchange is ranked 1st in Email Applications with 48 reviews while Microsoft Exchange Online is ranked 4th in Email Applications with 38 reviews. Microsoft Exchange is rated 8.4, while Microsoft Exchange Online is rated 8.6. The top reviewer of Microsoft Exchange writes "It has good integration with other Microsoft tools and allows us to retain and recover an email deleted by a user". On the other hand, the top reviewer of Microsoft Exchange Online writes "Reasonably priced, reliable, easy to install, and helpful technical support". Microsoft Exchange is most compared with Zimbra Collaboration, KerioConnect, HCL Domino, Veritas Enterprise Vault and Commvault Complete Data Protection, whereas Microsoft Exchange Online is most compared with Google Workspace, Zimbra Collaboration, Amazon WorkMail, KerioConnect and Micro Focus GroupWise. See our Microsoft Exchange vs. Microsoft Exchange Online report.

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    We monitor all Email Applications reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.