Microsoft Exchange vs Microsoft Exchange Online comparison

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5,349 views|4,642 comparisons
93% willing to recommend
Microsoft Logo
5,567 views|4,067 comparisons
96% willing to recommend
Comparison Buyer's Guide
Executive Summary

We performed a comparison between Microsoft Exchange and Microsoft Exchange Online based on real PeerSpot user reviews.

Find out in this report how the two Email Applications solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Microsoft Exchange vs. Microsoft Exchange Online Report (Updated: May 2024).
771,740 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The search tools are good.""The initial setup was straightforward and fast.""The most valuable feature of Microsoft Exchange is the collaboration tools.""It integrates well with calendar, scheduling, etc. It's easy for employees to make meetings and plan their agendas.""The interface is user-friendly.""It is user friendly.""All of Exchange's features are valuable. For example, we can configure the MAPI profile, IM profile, or mobile profile.""Technical support is good."

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"The reliability factor is high.""It's pretty reliable. We haven't had any issues with it.""It is a reasonable solution.""The initial setup was straightforward.""The most valuable feature of Microsoft Exchange Online is its ease of use.""All of the features are beneficial, but the scheduling feature is particularly useful.""Exchange Online plays a significant role in our business. It controls all our emails, so we'd be in a lot of trouble if we didn't have that. It's an essential product.""All of the Microsoft Exchange Online is very useful, such as the sections, the information protection, and the mail flows."

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Cons
"Exchange took time to be deployed. It requires extensive configuration and setting up servers and managing internal network access.""I think it could be more scalable.""It is important to have the updated version for scalability.""The support needs to be more knowledgeable.""In terms of what should be improved, they should probably move to a cloud option like Office 365. We would like to get this functionality without the need to deploy complex hardware and software solutions. This should be the next thing, making Exchange more related to Office products, which are more cloud-oriented, less on-premise or desktop-oriented solutions, like the direction Google is strongly moving towards.""Its search functionality can be better. It is currently not really easy. It has the capability to search your mailbox, but it has some restrictions in terms of the number of results that you can retrieve. You can only get around 250 results. If you want to do a deeper search, you need to use different functionalities of the product. The policy that we have for handling emails is that we do not delete emails at all. If I insert the text that I am searching for in the Search field, it only retrieves a limited number of emails. To search for an email from 2010, I need to use different search functions to find what I am looking for. Microsoft can also improve its licensing for its products. Microsoft's licensing is not very easy to understand. It can sometimes be really complex to understand what you need to have in order to comply with Microsoft licensing.""I would like to see the search capability of the Outlook client improved""From a security point of view, Microsoft should enhance the new features. Technical support could also be better."

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"It will be much better if the tool is integrated with OpenAI.""The solution could improve by making the user interface better.""The pricing could be a bit lower.""From an IT perspective, we need clearer documentation to understand the product’s configuration process.""The pricing could be cheaper.""The product needs to embed AI for intelligent searches and analytics.""The solution’s technical support could be improved.""The solution’s API integrations could be improved."

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Pricing and Cost Advice
  • "They are flexible when it comes to pricing, unlike most of the other vendors I have dealt with."
  • "It's working very well. There is no problem, but the price is not the best."
  • "Its price is okay."
  • "It's a little bit expensive."
  • "Its price is very affordable, and basically, it is the standard of the industry. We have the Exchange 365 subscription, which includes the usage of Exchange Online. I don't know the specific cost, but it is the retail price of Microsoft 365 E3 licenses. Microsoft's licensing is not very easy to understand. Microsoft changes rules every other day, which makes it difficult for us to understand the licensing not only for Exchange but also for other products. It can sometimes be really complex to understand what you need to have in order to comply with Microsoft licensing."
  • "Microsoft doesn't have a unit price, it's based on the quantity, and they offer great discounts."
  • "We are currently using enterprise licenses for the solution. They are different pricing models available. There are individual, cloud-based, and enterprise licenses all with different pricing models. The larger the number of users, the lesser the price. For small to medium companies like us, we feel it is expensive."
  • "Its price is fair."
  • More Microsoft Exchange Pricing and Cost Advice →

  • "I have no opinion."
  • "Initially, we had issues with the licensing agreement, but we worked it out with Microsoft."
  • "It is a reasonable solution."
  • "In my opinion, the online license is the best one we have. It is a bundle that we have from Microsoft. It is a bit high in price."
  • "I think it's just awesome. There's no argument about how much value you get on the per user, for user expenditure. It's really great, I don't have any issues with it. I think it's excellent."
  • "The price is a bit high. It is especially expensive in the Indian market."
  • "We have a license per user scenario."
  • "The pricing is a bit more expensive than other solutions."
  • More Microsoft Exchange Online Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:Zimbra is a free, open source collaborative software suite. The features I like best are the ease of integration and the email, calendar, and collaboration server with web interface. In addition, I… more »
    Top Answer:The initial setup was straightforward and fast.
    Top Answer:Compared to the other options in the market, the licensing costs attached to Microsoft Exchange seem reasonable.
    Top Answer:The benefits are widespread and effective communication. We use Microsoft Teams for meetings within and outside our organization. Additionally, Teams can be used for chat, allowing us to track… more »
    Top Answer:Microsoft Exchange Online is very expensive. While it might seem a bit expensive, the benefits outweigh the cost for us. We wouldn't consider changing unless absolutely necessary. We pay yearly. It's… more »
    Top Answer:The price could be an area of concern for many, but I do feel I'm getting value for what I'm paying for.
    Ranking
    3rd
    out of 24 in Email Applications
    Views
    5,349
    Comparisons
    4,642
    Reviews
    35
    Average Words per Review
    382
    Rating
    8.6
    2nd
    out of 24 in Email Applications
    Views
    5,567
    Comparisons
    4,067
    Reviews
    49
    Average Words per Review
    380
    Rating
    8.7
    Comparisons
    Also Known As
    Exchange, MS Exchange
    Exchange Online, Exchange Online Plan 1, Exchange Online Plan 2, MS Exchange Online
    Learn More
    Overview
    Built to deliver the enterprise-grade security and reliability that businesses require, Microsoft Exchange provides email, calendar and contacts on your PC, phone and web browser.
    Exchange Online helps protect your information with advanced capabilities. Anti-malware and anti-spam filtering protect mailboxes. Data loss prevention capabilities prevent users from mistakenly sending sensitive information to unauthorized people. Globally redundant servers, premier disaster recovery capabilities, and a team of security experts monitoring Exchange Online around the clock safeguard your data.
    Sample Customers
    Paderborn-Lippstadt Airport, Scitec Nutrition, British Airways, InnoGames, Osteology Foundation, Franz Haniel & Cie. GmbH, NTC Contracting
    Bank Alfalah Ltd., Paderborn-Lippstadt Airport, Blue Star Infotech, Scitec Nutrition, Resolution Films, British Airways, Empire Cinemas, InnoGames
    Top Industries
    REVIEWERS
    Financial Services Firm15%
    Computer Software Company13%
    Manufacturing Company13%
    Energy/Utilities Company9%
    VISITORS READING REVIEWS
    Computer Software Company15%
    Comms Service Provider10%
    Government10%
    Financial Services Firm9%
    REVIEWERS
    Manufacturing Company14%
    Computer Software Company12%
    Government10%
    Healthcare Company8%
    VISITORS READING REVIEWS
    Computer Software Company13%
    Government10%
    Comms Service Provider8%
    Financial Services Firm8%
    Company Size
    REVIEWERS
    Small Business36%
    Midsize Enterprise25%
    Large Enterprise39%
    VISITORS READING REVIEWS
    Small Business31%
    Midsize Enterprise20%
    Large Enterprise49%
    REVIEWERS
    Small Business40%
    Midsize Enterprise15%
    Large Enterprise45%
    VISITORS READING REVIEWS
    Small Business32%
    Midsize Enterprise19%
    Large Enterprise49%
    Buyer's Guide
    Microsoft Exchange vs. Microsoft Exchange Online
    May 2024
    Find out what your peers are saying about Microsoft Exchange vs. Microsoft Exchange Online and other solutions. Updated: May 2024.
    771,740 professionals have used our research since 2012.

    Microsoft Exchange is ranked 3rd in Email Applications with 78 reviews while Microsoft Exchange Online is ranked 2nd in Email Applications with 85 reviews. Microsoft Exchange is rated 8.4, while Microsoft Exchange Online is rated 8.6. The top reviewer of Microsoft Exchange writes "Very stable with an easy-to-use email management system". On the other hand, the top reviewer of Microsoft Exchange Online writes "Helps reduced IT operations, scalable, and simple setup". Microsoft Exchange is most compared with Zimbra Collaboration, KerioConnect, HCL Domino and Open-Xchange, whereas Microsoft Exchange Online is most compared with Google Workspace, Amazon WorkMail, ProtonMail, Zoho Mail and OpenText GroupWise. See our Microsoft Exchange vs. Microsoft Exchange Online report.

    See our list of best Email Applications vendors.

    We monitor all Email Applications reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.