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Microsoft Exchange vs Superhuman comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on May 21, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Exchange
Ranking in Email Applications
3rd
Average Rating
8.4
Reviews Sentiment
6.7
Number of Reviews
92
Ranking in other categories
Wireless Email (1st), File Archiving (3rd)
Superhuman
Ranking in Email Applications
14th
Average Rating
9.0
Reviews Sentiment
7.9
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2025, in the Email Applications category, the mindshare of Microsoft Exchange is 11.4%, down from 11.7% compared to the previous year. The mindshare of Superhuman is 0.6%, down from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Email Applications
 

Featured Reviews

Harry Murdani - PeerSpot reviewer
Helps with email services and communication with internal and external contacts
Everything is useful. The only useful thing Microsoft Exchange could do is give us more of a discount on pricing because it's so expensive. Regarding the calendaring functions of Exchange, there is a problem when scheduling an event for the whole day. When you click the whole day event, the scheduling doesn't really work. For example, if I schedule a meeting with you and block your whole day, instead of just putting a time from morning to afternoon, other people can still block your time, which results in double booking. It's kind of a bug that allows people to double-book. So, the scheduling isn't working properly yet. We also faced challenges with backup services. You need to use a third-party backup solution to back up the whole Exchange server properly. You can't use the native Windows backup services. It's like they're forcing me to buy another product, which means additional costs. The backup solution and the double booking issues. If Microsoft Exchange can fix these two things, then it will be very good.
Siddharth Mallya - PeerSpot reviewer
Email triage solution that actions and handles emails based on preferences
Superhuman could be improved by being made available across a broader range of devices including Android and Windows PCs. Superhuman is also a phone app, which is available only on DiOS right now. Because it's not available on Android, you have to use Gmail for your phone, and use Superhuman for your desktop. The search feature could be improved. Currently, Gmail search is a lot more robust because you can filter results based on your requirements. Superhuman does not offer this way of searching which can make emails difficult to find.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We've been using Exchange as an email platform. Our clients require multi-country, multi-regional email collaboration with controlled mail flow. The most valuable feature is the capability of message tracking and the protection of user data."
"Microsoft Exchange is stable."
"The most used feature of Microsoft Exchange is the email capability, especially since it integrates with the calendar."
"The initial setup is quite a straightforward process. I don't think it is a very complicated solution. Plenty of things could be more complex, but the ordinary, general settings are quite simple."
"The setup was straightforward."
"What I love about Microsoft Exchange is the good integration since 2013, particularly its integration with the calendar and other software such as Zoom, TeamViewer, AnyDesk, etc."
"Microsoft Exchange has good performance and is user-friendly."
"Internal communication stability within Exchange is ensured by the stability of the internal network which is guaranteed by default."
"The best feature about Superhuman is the fact that you don't have to manually go through your emails. This solution segregates your email according to your preferences and how you want to categorize emails."
"It is fast, and it increases your productivity."
 

Cons

"Exchange can be a little finicky, sometimes, or flakey. Last week, for example, I had gone into my calendar to check on some briefings that I had established, and then went back into my inbox, and suddenly the view had changed. I had no idea what it was that I had done, and I couldn't figure out how to get that view back. I took a productivity hit as a result of that, trying to fix it, due to the fact that it just wasn't what I wanted. It wasn't what I was used to working with. Two different tech support people had to work with me in order to get the view back to what I wanted just so I could be productive."
"Microsoft Exchange could improve by being more secure. We are always looking to have more security."
"The management of .pst files and archiving need improvement."
"The cost could be cheaper."
"From a reliability perspective, they need to improve the search engine, it is not very powerful."
"In terms of configuring the product, that's definitely an area in which they can make some improvements on."
"Load balancing is lacking."
"The desktop version of Microsoft Exchange receives emails a little slower than the online version."
"Superhuman could be improved by being made available across a broader range of devices including Android and Windows PCs."
"It can have a few more integrations. As far as I know, it is being integrated with Salesforce."
 

Pricing and Cost Advice

"They are flexible when it comes to pricing, unlike most of the other vendors I have dealt with."
"The product pricing is reasonable if you utilize its full suite of features."
"Microsoft Exchange is a very well-priced solution."
"Microsoft's licensing structure is too complex, but its prices are affordable, though not cheap."
"The product is quite cheap."
"Licensing costs for Microsoft Exchange have increased, but are still fair. For some users, the cost is high considering the number of functions and features they will use."
"There are different prices depending on the customer's use cases and amount of users. The price of the solution could improve."
"Its price is fair."
"It is fairly expensive. They have monthly and yearly licensing options."
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Top Industries

By visitors reading reviews
Computer Software Company
15%
Government
10%
Comms Service Provider
8%
Financial Services Firm
8%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

How does Zimbra Collaboration compare with Microsoft Exchange?
Zimbra is a free, open source collaborative software suite. The features I like best are the ease of integration and the email, calendar, and collaboration server with web interface. In addition, I...
What do you like most about Microsoft Exchange?
The initial setup was straightforward and fast.
What is your experience regarding pricing and costs for Microsoft Exchange?
Microsoft Exchange is costly, and its licensing model can be expensive over time as more users require licenses.
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Also Known As

Exchange, MS Exchange
No data available
 

Overview

 

Sample Customers

Paderborn-Lippstadt Airport, Scitec Nutrition, British Airways, InnoGames, Osteology Foundation, Franz Haniel & Cie. GmbH, NTC Contracting
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Find out what your peers are saying about Microsoft Exchange vs. Superhuman and other solutions. Updated: June 2025.
859,687 professionals have used our research since 2012.