Kofax RPA Reviews

We primarily use this solution for our banking clients based in Brazil and Latin America.

The solution is excellent for consulting websites. It helps make it possible to send information. They make it possible to download the solution or allow clients to upload files.

The initial setup is pretty straightforward. 

The configuration of the product is very fast and easy in comparison to other options.

The pricing of the solution is quite good.

The product has been very stable.

The solution can scale.

Technical support is very helpful.

The HR and IT areas of the product need to be improved. Right now, they are lacking. They need to be modernized. More logistics should be involved.

The process discovery could be a bit better.

The product needs to develop a web version of the solution.

I've been using the solution for more than seven years at this point. It's been quite a few years since we started using it.

The stability is quite good. There are no bugs or glitches. It doesn't crash or freeze. It's reliable.

The solution is quite scalable. You can have anywhere from one to 20 robots on one machine.

Our clients vary in size. Some are smaller organizations. We also work with larger companies.

Typically, you only really need a few IT people on the solution. It's not meant to be accessible to the entire employee pool.

Technical support from Kofax is very good. We also offer support to our clients. We're the first level of support, and if the problem is something deep in the system, we would get Kofax involved. However, largely, we can handle any troubleshooting that the clients need. We've been quite satisfied with the level of support provided so far. They are very quick and quite knowledgeable.

The initial setup is fairly simple. It's not too complex. Everything is handled on their end. You simply need to pick the style and configuration you want and the product is delivered to you according to your specifications.

The deployment process typically takes about three months. Normally you have to do discovery and map the processes before making the configuration and delivering the final solution.

There isn't a lot of maintenance required. You only need one or two people to deploy and maintain everything.

We are capable of implementing the solution for our customers. However, the solution is delivered according to a client's specifications from the company itself.

The solution requires that you pay upfront for installing the product on sites. It may be a bit different of a setup if you go with a cloud or SaaS version, however, we use the on-premises deployment. You do pay separate amounts for different areas of the solution.

The pricing is very good in the region. It's very competitive.

We have looked at UiPath and Automation Anywhere. There are the main competitors to Kofax in Latin America.

The main difference between the solution is that Kofax is much more centralized. It has a Wizard and a robot that help with the configuration as well.

We both sell and implement the solution for our clients.

We're using both versions 10 and 11 at this time.

I'd rate the solution at a nine out of ten. We've been quite satisfied with it overall.

We spider information from a variety of websites and create reports, which we use internally for competitive purposes.

The ability to script information from websites is most valuable. It also seems to be fairly robust and reasonably easy to manage on a server-based deployment. We have a number of robots operating on the central server.

We are on version 10.6, and the current version seems to be 11. Kofax is cycling the capabilities of the product very quickly. One of the difficulties has been to actually keep up with the capabilities as they've evolved. On the one hand, it is good that the product is getting better, but on the other hand, it is difficult to implement the best way with a product that is evolving constantly.

I have been using this solution for probably about three years.

It seems to be fairly robust.

We are a very small company. There are only a few of us in the company, but all of us use the output in various ways. 

Their technical support is good. Because they're putting a lot of resources into R&D development and quickly deploying the product, when you actually raise a case with them, their support people are able to directly interface with the technical people and come back with an answer pretty quickly. 

It is fairly easy to set up as a product.

Its pricing is reasonable given the product capabilities. Kofax has a wide range of products, and it can sometimes be confusing to understand which capabilities come with which product set. One of the key facets that we've been looking into recently is cognitive document recognition that was a core pile of some of their other technologies such as Kofax transformation modules (KTM). 

We are using it in a fairly niche way to do web research. We have had some experience of doing internal robots, etc, and we had some experience of actually doing some implementations with larger organizations that we work for. The major observation we've made while automating routine tasks via a macro model is that in long term, they can be difficult to automate with complex systems like SAP because the base system has many different routes through the forest. When you do an RPA implementation, you may automate one route through the forest, but you then find that there are multiple routes that can diverge from that, so an initial project or initial robot spec can actually grow far beyond your initial expectations.

I would rate Kofax RPA an eight out of ten. In general, we've found it to be very functional and quite good. They seem to be offering features on newer instances faster than what we can absorb. There is feature overload, and possibly other RPA vendors are in the same area because the market does seem to be quite solid.

We use Kofax for one of the OCR capabilities, where we had to wire scan some video documents and extract information from them.

The OCR is quite stable and flexible. It was able to recognize hundreds of items in some of the use cases.

At times it was equal to ABBYY. ABBYY is definitely a leader in OCR from what I understand, although I haven't worked with it.

They also have good integration tools.

I would like to see them further enhance the OCR, specifically in the multi-language support. We had a document in Japanese where there was a bit of a struggle. If that could be corrected in the new release that would be good.

I have been in the RPA space for five years.

In most cases, we are using the latest version.

It's stable to an extent.

It's a scalable product.

In my organization, there are close to 100 automation processes.

Technical support is quite prompt. I haven't had any issues. 

If I wanted support from Kofax or Automation Anywhere, both are good and respond promptly.

I have worked in UiPath and Automation Anywhere.

I was not a part of the installation. It was done by the infrastructure team.

The number of staff that it requires for deployment is dependant on the scale you want it to be. For example, the current team that is working with Automation Anywhere has a team of 20 developers and four admin teams.

Price is not a problem, because they are a competitor and we have a special rate.

I would recommend this solution to others. It's a good product.

We are not using the latest version, we have yet to migrate, but it is serving our purpose. I don't see any major issues.

In regards to integration, they are improving constantly and adding more connectors, which means integration is working well.

I don't have any issues with security or stability.

If I have to integrate with any other applications or tools, the partnership has to be established. For example, if you have to have a connector with Veeva Vault or SAP, the connector should be available.

The partnership or third-party should be available with that tool.

Technically, they have connectors with several other third parties. There could be exceptions.

I would rate Kofax RPA a seven out of ten.

We use it to automate manual tasks.  

I think it is similar to other RPA platforms. I do not think that there is much I can say is remarkable about this tool itself. I would say it does not present too many issues, but it is not at the level of the market competitors.  

I think they need to do a better job of following the lead of its competitors and build upon that. I would like to see more AI capabilities, and I think that is one of the keys. Exception handling should be improved as well to reduce errors and things like that.  

I have been using Kofax RPA (Robotic Process Automation) for one year.  

It is a stable product.  

It is a scalable product. We have more-or-less 200 people using it in our company.  

I have not had the kind of issues where I needed to call into technical support. The issues I had, I addressed myself.  

I have used Blue Prism, Automation Anywhere, and WorkFusion. I switched to Kofax because it is the product they are using at the company I work for now. That is mainly the reason I switched.  

I joined a team who did the deployment, so I was not involved at the time of the deployment. I did not hear about any trouble.  

I think your choice for an RPA solution depends on what the issues are that you are looking to resolve. If someone is using other Kofax products, they might have some advantages in using this solution. Other than that, I think that there are other tools on the market which may be better to work with for automation.  

On a scale from one to ten (where one is the worst and ten ins the best), I would rate this product as a five-out-of-ten.  

We mainly deal with robots for accounting sites and we have more than 140 of them with most used for accounting departments. For marketing departments, we have web crawling robots that use websites to collect a lot of market information. The solution is also used for main core accounting processes such as purchase orders or accounts receivable, accounts payable, etc. There are core activities in this process - entering invoices into SAP, creating invoices, bank account collections. The solution is also used for the operation site where we have more than 10,000 machines in different geographic locations. We get thousands of IoT signals from these machines and we check for error signals, many of which are diagnostic. We can provide information that can prevent a machine being corrupted. We are customers of Kofax. 

The solution is improving every day and they have valuable tools for integration with RPA tools like OCR system, for example. We use it on our PDF documents and on our invoices.

The product could be improved if they would use AI integrated robots. Some AI integrated features would be nice. 

I've been using this solution for about four years. 

The initial setup is not complex; we use consultants for deployment and upgrading. They can handle it in two hours. We have more than 140 robots and we're expanding every day. We currently have four robot engines running at the same time. 

I don't think there is a major difference among all the RPA tools on the market. We use Kofax effectively and I'm happy with it. 

I rate this solution a nine out of 10. 

The most valuable features are workflow and process automation. 

The interface could be better from a usability standpoint. In the next release, I'd like to see more integrations and connectors.

I've been using Kofax RPA for a couple of years.

Kofax RPA is a stable solution.

RPA has been scalable for our needs.

Kofax's technical support has been good so far.

Kofax's prices are pretty reasonable.

I would rate this solution seven out of ten.