We performed a comparison between IBM Robotic Process Automation (RPA) and Tungsten RPA based on real PeerSpot user reviews.
Find out in this report how the two Robotic Process Automation (RPA) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It is easy to use. We have enabled our resources who don't have a background in automation to be certified and trained, then implement this product within a very short period of time, as it is very user-friendly."
"The quality is great! It's very strong and has a very strong platform."
"The solution’s performance is good."
"If you have a business process, and once you have automated that process, you have a readily available workflow in place."
"The feature I found most valuable is the TCO."
"The solution is very user-friendly."
"It's integrated with all the other products within the Salesforce ecosystem."
"The most valuable feature is the ability to automate mundane tasks. This improves efficiency, reliability, etc. You can form critical operations which can be highly automated."
"The product provides end-to-end solutions for different business problems."
"This is a stable platform and we did not encounter any big problems."
"The product provided all the security controls that we asked them."
"The most valuable feature of Kofax RPA is the simplicity of automating tasks."
"Kofax RPA's best feature is its high success percentage in picking up information from documents, especially where the DPI is really low."
"The product saves time and resources."
"The OCR was quite stable and flexible."
"The pricing of the solution is quite good."
"We're based in Thailand, but the documentation is not in Thai, which makes it difficult for us. If they could translate all of their documentation into our language, we'd be very grateful."
"I would like to have more flexibility in connecting the platform with third-party systems."
"The scalability of the solution can be challenging."
"IBM should provide specific solutions for specific problems, like templates for invoicing processes, or general templates for creating efficient processes."
"The product's document readers must be improved to capture the data well."
"Stability could be better."
"We can use its inbuilt activities, and it's a complete package, but just like ElectroNeek, a limitation is that we have to depend on its inbuilt activities. We can't include our own activities or we can't introduce other activities."
"Extensibility is the key, especially in terms of the Recorders feature that we have. That should be browser independent. Enhance it because some people have Chrome, some have Internet Explorer, etc. Also, integration with PDFs: Not just the ability to read information from PDFs but the ability to write information from PDFs, make it secure, sign it, etc. Finally, if they can allow a token exchange inside the tool itself, that would help."
"The technical support must be improved."
"I would like to see them further enhance the OCR, specifically in the multi-language support."
"We are on version 10.6, and the current version seems to be 11. Kofax is cycling the capabilities of the product very quickly. One of the difficulties has been to actually keep up with the capabilities as they've evolved. On the one hand, it is good that the product is getting better, but on the other hand, it is difficult to implement the best way with a product that is evolving constantly."
"The solution could use some AI integrated features."
"There is really nothing special about the capabilities of this product."
"Kofax RPA needs to improve integration with SAP and Microsoft. The professional services offered by the tool's team is below par. Its licensing needs to be more modular."
"Kofax RPA's UI could be more user-friendly."
"The product should improve desktop automation, which is hard to configure. It needs to have custom connectors. It is the only advantage that Microsoft Power Platform has over Kofax RPA. It has more than 800 custom connectors."
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IBM Robotic Process Automation (RPA) is ranked 6th in Robotic Process Automation (RPA) with 23 reviews while Tungsten RPA is ranked 12th in Robotic Process Automation (RPA) with 24 reviews. IBM Robotic Process Automation (RPA) is rated 8.2, while Tungsten RPA is rated 7.4. The top reviewer of IBM Robotic Process Automation (RPA) writes "User-friendly interface and good stability". On the other hand, the top reviewer of Tungsten RPA writes "A stable product that provides end-to-end solutions for different business problems". IBM Robotic Process Automation (RPA) is most compared with UiPath, Microsoft Power Automate, Automation Anywhere (AA), Blue Prism and IPsoft 1RPA, whereas Tungsten RPA is most compared with UiPath, Microsoft Power Automate, Blue Prism, Automation Anywhere (AA) and SAS Data Management. See our IBM Robotic Process Automation (RPA) vs. Tungsten RPA report.
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