WorkFusion and Tungsten RPA are key players in the robotic process automation market. WorkFusion seems to have the upper hand with its advanced machine learning features and flexibility in deployment.
Features: WorkFusion offers features like SAP integration, advanced document processing capabilities using OCR and ML, and scalability across geographies with minimal IT impact. It provides multiple automation options including RPA Express which is free with the enterprise package. Tungsten RPA stands out in desktop automation and offers notable AI integration for data extraction, specifically excelling in web browser interactions.
Room for Improvement: WorkFusion could improve its OCR capabilities and simplify its infrastructure to make it more accessible to non-technical users. It would benefit from a codeless coding environment and better documentation for restricted regions like China. Tungsten RPA should enhance email handling capabilities, solve integration issues with systems like Java, and streamline desktop automation.
Ease of Deployment and Customer Service: WorkFusion supports on-premises, public, and hybrid cloud deployments, offering responsive customer service with a strong support team. However, migration and upgrade processes can be cumbersome. Tungsten RPA is primarily deployed on-premises and provides quick technical support, ensuring prompt resolutions for customers.
Pricing and ROI: WorkFusion's pricing is perceived as expensive, though it brings significant efficiencies and ROI with automation. A flexible pricing model would attract smaller businesses, while volume discounts benefit larger enterprises. Tungsten RPA offers competitive pricing with perpetual and subscription-based licenses, being cost-effective due to its server-based model. Yet, Kofax's pricing can be less affordable compared to other solutions.
Fortra's Automate has effectively replaced the workload of an entire employee, saving us significant time and money.
It has reduced our expenditures in terms of purchasing more products and employing more technicians.
They don't always understand the processes I'm trying to implement.
I would rate the technical support as a nine out of ten because it is quite fast and courteous.
They are very responsive and have been able to resolve any issues I have encountered.
Some issues are resolved quickly, while others might take time as they require further analysis.
They allow sharing of issues faced in use cases and work alongside us to resolve them.
Initial support often struggles to find solutions, leading to delays until more experienced personnel get involved.
It is easy to increase one bot or one studio without needing to buy another orchestrator, which can be quite expensive.
The number of bots currently running on the platform should be more than 1,000, including RPA and non-RPA bots.
WorkFusion is efficient for structured automation tasks with predefined templates and clear documentation.
It has very robust features, and it is not prone to instability.
The stability of Fortra's Automate is excellent.
I frequently face issues with infrastructure and some WorkFusion-related problems, such as login issues.
WorkFusion requires a strong background in Java to meet requirements effectively.
Some stability problems may arise from processes that have not been designed or coded properly, leading to glitches.
I would prefer not having to log in to update a ticket; being able to respond via email would be beneficial.
Integration with Amazon S3 is somewhat lacking.
I find that most important features are strong, however, there is a lack of good development for artificial intelligence, such as machine learning.
In low-code automation, most parts are not customizable, particularly when Excel is involved, which increases complexity.
WorkFusion requires a high level of Java knowledge for programming, making it quite technical.
Competitors are often more expensive than Automate.
It offered what we wanted at a good, competitive price.
It does a lot but also costs a lot.
I am not familiar with the exact pricing, however, it is considered pricey.
Currently, I would rate their pricing around two, as WorkFusion's cloud version seems costly compared to others.
It is worth the money as a tool.
Automate's non-reliance on additional orchestrators makes it quite cost-effective.
I find the ease of use from a programming perspective very valuable.
The most valuable features of Fortra's Automate include its FTP functionality and file manipulation capabilities.
They provide an inbuilt Selenium framework and infrastructure that eases my workload, allowing me to write Java code and embed it within Groovy classes.
It also supports reusable code components through Java, making it efficient for developers.
The platform now includes auto machine learning and AI capabilities.
Automate offers a user-friendly solution with a drag-and-drop interface for efficient task automation and integration with major platforms like SAP and Azure, making it ideal for quick deployment with minimal coding and training.
Automate provides powerful features for businesses seeking efficient automation, offering compatibility with databases, email integration, and cloud platforms. Its simple interface supports both beginners and experienced users, simplifying tasks like invoice processing, HR automation, and data transformation. Cost-effective pricing and flexible licensing enhance its appeal while integration capabilities and scheduling tools ensure smooth workflow automation.
What are Automate's Key Features?In industries such as healthcare, banking, and logistics, Automate is used for tasks like invoice payment automation, data transformation, and task automation. This leads to streamlined processes and reduced manual workload, illustrating its value in enhancing operational efficiency through diversified workflows.
WorkFusion, Inc. is the creator of AI-enabled Digital Workers designed specifically for banking and financial services organizations. Its Digital Workers are true knowledge workers that effectively augment existing teams in functions like anti-money laundering (AML), sanctions, customer onboarding, Know Your Customer (KYC), and customer service. WorkFusion’s digital workforce solutions help solve talent shortages, increase workforce capacity, save money, enhance employee and customer satisfaction, and ensure ongoing compliance. For more information visit workfusion.com.
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