2020-02-16T07:42:00Z

Which is the best RPA solution for integration with chatbots?

I work as a senior software engineer for a provider of healthcare technology services and solutions to healthcare technology companies.

We are currently evaluating RPA solutions. Which is the best tool for integration with chatbots?

Thanks! I appreciate the help. 

VG
Senior Software Engineer at a tech services company with 1,001-5,000 employees
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PeerSpot user
12 Answers
it_user1091004 - PeerSpot reviewer
Chief Marketing Officer with 11-50 employees
User
2020-02-17T14:36:57Z
Feb 17, 2020

If you're talking pure integration, then IPA (Intelligent Process Automation) platforms are better suited for this. In fact, we implemented a Microsoft chat bot integration with SAP and Salesforce for a health insurer in the US:
https://clearsoftware.com/products/clearprocess/

Search for a product comparison in Robotic Process Automation (RPA)
Real User
2020-02-18T01:38:17Z
Feb 18, 2020

The DRUID chat bot platform providing native integration with UiPath. This could be the for the required integration

AC
RPA Developer at a tech services company with 51-200 employees
Real User
2020-02-17T10:50:27Z
Feb 17, 2020

UiPath is the best tool for Integrating with Chatbots. We have tried with AA and Uipath. Both can do but Uipath is easy to integrate.

JG
Head of Automation at a financial services firm with 10,001+ employees
Real User
2020-02-17T08:57:48Z
Feb 17, 2020

I can’t really offer too much advice on chatbots as we don’t use them in our offshore business yet. I know that WorkFusion has them, and we did set up a pilot chatbot with machine learning when I was working in our South African business, but that’s about it. Although it worked well, the main focus at that point was process automation.

RG
RPA, Digital And Process Excellence Specialist at a maritime company with 1,001-5,000 employees
User
2020-02-17T08:54:42Z
Feb 17, 2020

All major RPA tools have this capability as mentioned by others. I found Automation Anywhere easier to integrate with Chatbots. All the best

HP
Global Head of Automation & Digitalization /Digital Transformation Advisor /Technical Lead / Customer Success at a tech company with 11-50 employees
User
2020-02-17T08:01:59Z
Feb 17, 2020

All top RPA tools have chatbot integration capabilities. However, UiPath is easy to integrate and deploy with lots of chatbot apps. you can connect one of them from the below link.
https://connect.uipath.com/community/projects?sort=last_updated&topics%5B%5D=chatbot#

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RK
Senior Technical Pre-Sales Consultant / Project Manager (BSM) at a tech services company with 51-200 employees
Consultant
2020-02-17T07:31:26Z
Feb 17, 2020

Microfocus RPA has over 8000 inbuilt flows from the earlier tools (OO), which can be leveraged creating your automation flow.

https://www.microfocus.com/en-us/products/robotic-process-automation/overview

VM
Founder at Pi Square
Real User
2020-02-17T03:31:37Z
Feb 17, 2020

We currently use UiPath to do just that and have been able to experiment with various add on services from DeepGram and www.Rammer.ai
For now, we have not tried BluePrism or AutomationAnywhere but that testing is in our roadmap... UiPath is the way we are going as of now.

AS
Director at PERPETUAL CONCEPTS LLC
Reseller
2020-02-19T07:48:18Z
Feb 19, 2020

Intelibot chatbots are a good options. if you are based in the UAE, we can help you with it. Contact www.naruna.co.in for Indian enquiry

ROMIL SHAH - PeerSpot reviewer
Deputy General Manger - Information Technology at Nayara Energy
Real User
2020-02-18T03:58:29Z
Feb 18, 2020

Most of the major players like UiPath, AA recommend to partner with Google Dialog Flow, Microsoft Cognitive Services, IBM Watson or Kore.ai as they do not have their own out of the box Chatbot feature. UiPath has done a press release that they will offer Chatbot as out of the box solution but not sure about the same.

We have partnered with an open-source Startup Techforce.ai who has RPA, BPM, and Chatbot offerings on their platform and developed the Chatbot integrated with RPA for us - https://techforce.ai/

If you want to have a quick outcome with less maintenance then go for Google Dialog Flow or Microsoft Cognitive Services or else Chatbot can we developed using Python, Rasa and though API calls RPA could be triggered.

If they have a particular use case and no. of users then I would be able to help them further.

IG
Solution Specialist at a tech services company with 51-200 employees
User
2020-02-17T19:34:31Z
Feb 17, 2020

Hi Nick, you can use any cloud based chatbot service, like Botmaker, and then include a strong RPA solution as Automation Anywhere to entirely automate your process. You can check A2019 in cloud to accelerate your deployment.

RM
Test Manager at a tech services company with 10,001+ employees
User
2020-02-17T12:23:38Z
Feb 17, 2020

I have never worked with RPA before but it seems that UiPath is one of the good contenders.

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Hi, It would be wrong to make a sectoral distinction. I recommend that you research the following products. 1. Automation Anywhere 2. UIPath 3. IBM RPA You won't find enough security in other solutions. 
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Apr 10, 2023
We use UiPath and Microsoft Power Automate. Both of them work well for integration with most web/desktop applications. MSFT Power Automate has many ready connectors for a lot of applications to help with API integrations. Contact us if you need help with implementing the RPA solution.                                                                 Mail ID: jo@neelitech.com.   Website: www.neelitech.com
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Yes. All well-known RPA products can interface with applications using exposed APIs. If not API, then via desktop automation for Web/Desktop applications. In some cases, you may have to use Java Access Bridge.  However, if it's a mainframe AS/400-based application, I have a faster and better solution using API.
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