


Tungsten RPA and Pega Robotics compete in the robotic process automation category. Pega seems to have the upper hand due to its advanced workforce intelligence and extensive deployment flexibility.
Features: Tungsten RPA is recognized for its robust email preservation, integration with third-party services, and superior OCR performance. It offers a modular approach with Kofax TotalAgility for business process automation. Pega Robotics excels in end-to-end process automation, leveraging workforce intelligence for CRM and effective legacy system integration. It provides a comprehensive development environment and CRM tool integration.
Room for Improvement: Tungsten RPA needs better Java application integration, improved employee acceptance of automation to reduce job fears, and enhanced desktop automation. Pega Robotics requires better OCR capabilities, simpler initial setup, improved UI design, and better Citrix environment integration. Users also call for clearer documentation and more regional cloud presence from Pega.
Ease of Deployment and Customer Service: Tungsten RPA offers predominantly on-premises deployment with limited cloud support, impacting scalability. Pega provides flexible deployment options, including private, public, and hybrid clouds. Tungsten users are generally satisfied with technical support but note delays, while Pega's support is seen as knowledgeable and efficient.
Pricing and ROI: Tungsten RPA uses an annual subscription model, offering predictable costs and good ROI through reduced labor errors. In contrast, Pega Robotics is considered expensive, catering mainly to larger enterprises with geography-specific pricing. Despite higher upfront costs, Pega's comprehensive automation capabilities are seen as beneficial for large-scale implementations.
Fortra's Automate has effectively replaced the workload of an entire employee, saving us significant time and money.
It has reduced our expenditures in terms of purchasing more products and employing more technicians.
On a scale from one to ten, I would rate the ROI as nine.
They don't always understand the processes I'm trying to implement.
I would rate the technical support as a nine out of ten because it is quite fast and courteous.
They are very responsive and have been able to resolve any issues I have encountered.
On-premise support is generally not as effective as the cloud support that Pega currently provides.
The speed and quality of response could be improved.
The scalability of Automate also scores a ten out of ten.
It is easy to increase one bot or one studio without needing to buy another orchestrator, which can be quite expensive.
Automate is stable for my needs and is highly scalable, allowing the same workflow to serve numerous tasks effectively.
There are limitations in scaling as RPA is not a scalable solution.
The stability of the solution is a ten out of ten.
For stability on a scale from one to ten, I would give it a solid nine.
It has very robust features, and it is not prone to instability.
On a scale from one to ten, stability would rate at three.
This is a significant concern, especially with critical workloads where visibility into errors is essential.
My major recommendation would be for easier upgrade paths between major versions.
When new employees join our company, we created automation so they receive AWS credentials and all their AWS access and cloud access.
Pega Robotic Process Automation is a temporary solution to a bigger issue, and the cost of implementation especially with Pega really stops customers from proceeding.
Competitors are often more expensive than Automate.
It offered what we wanted at a good, competitive price.
It does a lot but also costs a lot.
Automate's non-reliance on additional orchestrators makes it quite cost-effective.
In my opinion, the best feature Automate offers is the scheduling.
Automate's compatibility with existing IT infrastructure has impacted our business operations positively by providing smooth integration with other software that we use, such as Gmail, Jira, and Microsoft 365 apps, which gives us a unified platform instead of having to keep switching from one software to another, saving a lot of time and streamlining the whole workflows.
The number of human steps that have been eliminated is significant, and we try to maximize straight-through processing.
| Product | Market Share (%) |
|---|---|
| Fortra's Automate | 2.7% |
| Tungsten RPA | 2.0% |
| Pega Robotic Process Automation | 3.0% |
| Other | 92.3% |


| Company Size | Count |
|---|---|
| Small Business | 25 |
| Midsize Enterprise | 10 |
| Large Enterprise | 9 |
| Company Size | Count |
|---|---|
| Small Business | 5 |
| Midsize Enterprise | 4 |
| Large Enterprise | 17 |
| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 1 |
| Large Enterprise | 18 |
Fortra's Automate offers a user-friendly platform for task automation, featuring a drag-and-drop interface that aids in scheduling, file management, and integrating with services like Azure and AWS.
Fortra's Automate provides substantial ease in automating complex tasks through its intuitive design. It offers seamless integration capabilities, especially with Azure and AWS, and comes equipped with strong error handling. Cost-effective and requiring minimal coding, it supports a broad range of industries by effectively automating tasks such as HR operations, invoice management, and data processing across servers.
What features stand out in Fortra's Automate?
What benefits should users consider in reviews?
In industries such as healthcare and transportation, Fortra's Automate facilitates the automation of client management, HR operations, and data processing, boosting efficiency. Banks utilize it for managing extensive invoice workflows, while distribution sectors rely on its capabilities for insurance checks and system support. Its applicability across servers makes it a valuable tool for any sector seeking to reduce manual workload and improve task accuracy.
With Pega Robotic Process Automation (RPA), organizations can automate the mundane, tedious, time-consuming, manual work that is hampering productivity and efficiency. Whether adjudicating claims, onboarding customers or employees, reconciling financials, updating customer information in systems record, Pega RPA can manage the work across your enterprise.
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