Tungsten RPA Reviews

We use the solution to decrease the workload for people.

Kofax is unable to handle tasks such as processing documented leave requests from their company or assisting employees in finding new employment opportunities. Also, the cost of spare parts could be lower.

I have been using Kofax RPA for two years.

I rate the solution’s stability a seven out of ten.

The solution is scalable.

30 users are using this solution.

Customer support is good.

The initial setup was complex and took a year to complete.

The solution’s license is not expensive.

I recommend this solution.

Overall, I rate the solution a seven out of ten.

Our customers use the product to automate repetitive tasks.

The synthetic API approach is valuable. The product enables users to do document processing.

The technical support must be improved.

I have been using the solution for six to seven years. We work with the latest version mostly.

I rate the tool’s stability a nine out of ten.

I rate the tool’s scalability a nine out of ten. We have no issues in deploying big implementations. Our clients are enterprise businesses.

The technical support team provides delayed responses.

Neutral

I rate the ease of setup a nine out of ten. The deployment can be done within hours.

The product saves time and resources. It is usually worth its money. The processes are shorter, and the number of people required is less. The processes are less prone to errors.

I rate the pricing a five or six out of ten. Different projects have different prices.

Overall, I rate the tool an eight and a half out of ten.

We use the solution for the net automation process, automation integration, and analysis.

The most valuable feature is the robotic process.

We are in the field of AI, and one of the features that should be added to this product, such as robots, is the integration of AI so that more information can be incorporated into local activities.

The scalability has room for improvement.

I have been using the solution for two years.

I give the stability an eight out of ten.

I give the scalability a five out of ten.

The initial setup is not complex. I give the setup an eight out of ten.

The deployment took three months.

I give the price of the solution a six out of ten.

I give the solution an eight out of ten.

I advise starting slow to understand the robotic process, and the RDA process, and then building it from there. The stack flow is built from one Robot because the cost of the robot is paid. So we have to understand the process, then go from there.

Our customer that uses this solution is in the healthcare domain. They do a lot of web automation and use this solution for that purpose. I have also used this solution for web automation for insurance companies in South Asia.

It is very simple and easy to learn compared to any other RPA tools such as UiPath, Automation Anywhere and Blue Prism.

Automation with the latest websites is not effective. The support of newer websites developed using new technologies would improve this solution. The Java and Windows application automation could also be simplified.

I have been using this solution for six years.

This is a stable solution.

This is a scalable solution. We have a separate management console where the admin can add users and all the reports can be generated from there. Logs can also be seen from the management console. This is an enterprise application and has the capability of scaling up.

The support team is very supportive in terms of fixing issues.

Positive

It is easy and straightforward but this does depend on the use case and level of automation required. 

Firstly, you need to understand whether you can automate your processes or manual activities. If you have a lot of departments and manual activities, this is a good automation tool. If you have few manual activities, a programming document like Java would be a better option. 

I would rate this solution an eight out of ten. The reasons are that it is very easy to implement, maintain, and learn. It is possible to train a developer easily to use this solution. 

The most valuable features are workflow and process automation. 

The interface could be better from a usability standpoint. In the next release, I'd like to see more integrations and connectors.

I've been using Kofax RPA for a couple of years.

Kofax RPA is a stable solution.

RPA has been scalable for our needs.

Kofax's technical support has been good so far.

Kofax's prices are pretty reasonable.

I would rate this solution seven out of ten.

We mainly deal with robots for accounting sites and we have more than 140 of them with most used for accounting departments. For marketing departments, we have web crawling robots that use websites to collect a lot of market information. The solution is also used for main core accounting processes such as purchase orders or accounts receivable, accounts payable, etc. There are core activities in this process - entering invoices into SAP, creating invoices, bank account collections. The solution is also used for the operation site where we have more than 10,000 machines in different geographic locations. We get thousands of IoT signals from these machines and we check for error signals, many of which are diagnostic. We can provide information that can prevent a machine being corrupted. We are customers of Kofax. 

The solution is improving every day and they have valuable tools for integration with RPA tools like OCR system, for example. We use it on our PDF documents and on our invoices.

The product could be improved if they would use AI integrated robots. Some AI integrated features would be nice. 

I've been using this solution for about four years. 

The initial setup is not complex; we use consultants for deployment and upgrading. They can handle it in two hours. We have more than 140 robots and we're expanding every day. We currently have four robot engines running at the same time. 

I don't think there is a major difference among all the RPA tools on the market. We use Kofax effectively and I'm happy with it. 

I rate this solution a nine out of 10. 

We use it to automate manual tasks.  

I think it is similar to other RPA platforms. I do not think that there is much I can say is remarkable about this tool itself. I would say it does not present too many issues, but it is not at the level of the market competitors.  

I think they need to do a better job of following the lead of its competitors and build upon that. I would like to see more AI capabilities, and I think that is one of the keys. Exception handling should be improved as well to reduce errors and things like that.  

I have been using Kofax RPA (Robotic Process Automation) for one year.  

It is a stable product.  

It is a scalable product. We have more-or-less 200 people using it in our company.  

I have not had the kind of issues where I needed to call into technical support. The issues I had, I addressed myself.  

I have used Blue Prism, Automation Anywhere, and WorkFusion. I switched to Kofax because it is the product they are using at the company I work for now. That is mainly the reason I switched.  

I joined a team who did the deployment, so I was not involved at the time of the deployment. I did not hear about any trouble.  

I think your choice for an RPA solution depends on what the issues are that you are looking to resolve. If someone is using other Kofax products, they might have some advantages in using this solution. Other than that, I think that there are other tools on the market which may be better to work with for automation.  

On a scale from one to ten (where one is the worst and ten ins the best), I would rate this product as a five-out-of-ten.  

We spider information from a variety of websites and create reports, which we use internally for competitive purposes.

The ability to script information from websites is most valuable. It also seems to be fairly robust and reasonably easy to manage on a server-based deployment. We have a number of robots operating on the central server.

We are on version 10.6, and the current version seems to be 11. Kofax is cycling the capabilities of the product very quickly. One of the difficulties has been to actually keep up with the capabilities as they've evolved. On the one hand, it is good that the product is getting better, but on the other hand, it is difficult to implement the best way with a product that is evolving constantly.

I have been using this solution for probably about three years.

It seems to be fairly robust.

We are a very small company. There are only a few of us in the company, but all of us use the output in various ways. 

Their technical support is good. Because they're putting a lot of resources into R&D development and quickly deploying the product, when you actually raise a case with them, their support people are able to directly interface with the technical people and come back with an answer pretty quickly. 

It is fairly easy to set up as a product.

Its pricing is reasonable given the product capabilities. Kofax has a wide range of products, and it can sometimes be confusing to understand which capabilities come with which product set. One of the key facets that we've been looking into recently is cognitive document recognition that was a core pile of some of their other technologies such as Kofax transformation modules (KTM). 

We are using it in a fairly niche way to do web research. We have had some experience of doing internal robots, etc, and we had some experience of actually doing some implementations with larger organizations that we work for. The major observation we've made while automating routine tasks via a macro model is that in long term, they can be difficult to automate with complex systems like SAP because the base system has many different routes through the forest. When you do an RPA implementation, you may automate one route through the forest, but you then find that there are multiple routes that can diverge from that, so an initial project or initial robot spec can actually grow far beyond your initial expectations.

I would rate Kofax RPA an eight out of ten. In general, we've found it to be very functional and quite good. They seem to be offering features on newer instances faster than what we can absorb. There is feature overload, and possibly other RPA vendors are in the same area because the market does seem to be quite solid.

We did a POC for a customer. We had a couple of use cases to pull information from one system and upload it to the cloud, and based on that data, we were building some reports in Tableau. This data needed to be periodically available in the cloud, and we were using Kofax for that. 

Within our organization, we have implemented it for collecting the employee timesheet data and sending reports to the top management on a daily basis. We are currently using its latest version.

The flexibility to use already-developed components is really good. You can use it for Excel-related operations and other things.

Its documentation is not widely available on the web. For Automation Anywhere, a lot of documentation and YouTube videos are widely available, whereas the documentation for Kofax is not that widely available. When there is a problem, the channels through which I can get a solution are limited. Its forums are also limited as compared to Automation Anywhere, and we have to figure things out ourselves, which takes a lot of time. They should work on the availability of its documentation.

In Automation Anywhere, there is a feature called Discovery Bot that automatically records the process steps and suggests a possible bot. I am not sure if such a feature is available in Kofax. If it is not available, it will be very good to have this feature. It will definitely help in involving non-technical people who are dealing with the process. They can go ahead and run this discovery bot and then provide that input to the technical team. The technical team can use this input to improve an already-defined high-level bot.

As of now, it seems to be stable. We haven't used it for a high volume.

It is scalable at this point. It is scalable for the purpose for which we are using it. 

From a development point of view, we currently have two users. We have plans to increase its usage. 

I haven't got a chance to interact with them.

We have done a lot of work with Automation Anywhere. We have recently started to work with Kofax. Competitively, it is on par with Automation Anywhere. However, for Automation Anywhere, a lot of documentation and YouTube videos are widely available, whereas the documentation for Kofax is not that widely available. Kofax RPA is also not as straightforward to deploy as Automation Anywhere.

It is not that straightforward.  We tried it and then went ahead and set it up. There is a way to deploy the bots and all that stuff, and we literally had to figure everything out. It is not as straightforward as Automation Anywhere. It is a little bit more complex than Automation Anywhere.

Its deployment didn't take too much time. We figured it out within four or five hours.

I don't have complete insight at this point in time, but I would guess that Kofax is a lot less expensive than Automation Anywhere. I would expect its license to be on a yearly basis.

I would definitely recommend this solution. It is a comparatively good solution. They seem to have a very strong OCR solution and DocuSign solution as part of Kofax.

We are getting more insights into their partner program. We have requested to get into their partner program. If our organization becomes a partner, it will possibly have a little advantage on the cost side. We have a very strong customer base across Europe, America, and India. We tried to sell Automation Anywhere, and one of the customers was very much interested in the solution, but everything got stopped because of the price. I just want to see if Kofax's pricing is a little bit competitive and there is a price advantage for partners so that I can suggest it as an alternative to customers who are approaching us for automation solutions.

I would rate Kofax RPA a seven out of ten.

We primarily use this solution for our banking clients based in Brazil and Latin America.

The solution is excellent for consulting websites. It helps make it possible to send information. They make it possible to download the solution or allow clients to upload files.

The initial setup is pretty straightforward. 

The configuration of the product is very fast and easy in comparison to other options.

The pricing of the solution is quite good.

The product has been very stable.

The solution can scale.

Technical support is very helpful.

The HR and IT areas of the product need to be improved. Right now, they are lacking. They need to be modernized. More logistics should be involved.

The process discovery could be a bit better.

The product needs to develop a web version of the solution.

I've been using the solution for more than seven years at this point. It's been quite a few years since we started using it.

The stability is quite good. There are no bugs or glitches. It doesn't crash or freeze. It's reliable.

The solution is quite scalable. You can have anywhere from one to 20 robots on one machine.

Our clients vary in size. Some are smaller organizations. We also work with larger companies.

Typically, you only really need a few IT people on the solution. It's not meant to be accessible to the entire employee pool.

Technical support from Kofax is very good. We also offer support to our clients. We're the first level of support, and if the problem is something deep in the system, we would get Kofax involved. However, largely, we can handle any troubleshooting that the clients need. We've been quite satisfied with the level of support provided so far. They are very quick and quite knowledgeable.

The initial setup is fairly simple. It's not too complex. Everything is handled on their end. You simply need to pick the style and configuration you want and the product is delivered to you according to your specifications.

The deployment process typically takes about three months. Normally you have to do discovery and map the processes before making the configuration and delivering the final solution.

There isn't a lot of maintenance required. You only need one or two people to deploy and maintain everything.

We are capable of implementing the solution for our customers. However, the solution is delivered according to a client's specifications from the company itself.

The solution requires that you pay upfront for installing the product on sites. It may be a bit different of a setup if you go with a cloud or SaaS version, however, we use the on-premises deployment. You do pay separate amounts for different areas of the solution.

The pricing is very good in the region. It's very competitive.

We have looked at UiPath and Automation Anywhere. There are the main competitors to Kofax in Latin America.

The main difference between the solution is that Kofax is much more centralized. It has a Wizard and a robot that help with the configuration as well.

We both sell and implement the solution for our clients.

We're using both versions 10 and 11 at this time.

I'd rate the solution at a nine out of ten. We've been quite satisfied with it overall.