Tungsten RPA Reviews

Kofax is predominantly used for data extraction from documents in the banking industry.

Kofax RPA has allowed us to create a program in which the top 100 forms used across the organization are extracted and pushed into a database, from which any team globally can extract the information from those forms.

Kofax RPA's best feature is its high success percentage in picking up information from documents, especially where the DPI is really low.

Kofax RPA's UI could be more user-friendly. In the future, I'd like to see more frequent updates and better integration with Citrix.

I've been working with Kofax RPA for around eight months.

Kofax RPA is stable and performs as expected.

Kofax RPA is scalable.

Kofax's technical support is reasonably responsive, though not the fastest.

Neutral

I previously used UiPath and Blue Prism and changed at the request of clients.

The initial setup was fairly straightforward and took around two to three weeks.

We used an in-house team.

Kofax RPA is moderately priced but expensive in comparison to UiPath and Power Automate.

Unless it's necessary to interact with or extract information from complex documents, I would recommend choosing a different solution than Kofax RPA. I'd rate Kofax RPA seven out of ten.

We have over 250 use cases for Kofax RPA. For example, we use it for master data management, tracking, and data migration.

Kofax RPA has provided our organization with a lot of savings in many different areas and we have improvements in data quality.

The most valuable feature of Kofax RPA is the simplicity of automating tasks.

Kofax RPA could improve web-based automation and there should be a choice of what browser we can use, such as Google Chrome, instead of an inbuilt browser from Kofax RPA. Additionally, Kofax RPA is missing an orchestrator that other solutions have, such as UiPath.

I have been using Kofax RPA for approximately three years.

Kofax RPA is stable.

The scalability of Kofax RPA is good, but it is not easy to do.

We have approximately 80 users using this solution in my organization.

I have used the support from Kofax RPA. There have been a lot of issues we have had that have taken weeks, if not months to fix and the support is not satisfactory.

I rate the support from Kofax RPA a five out of ten.

Neutral

The initial setup of Kofax RPA was complex.

The migration to Kofax RPA could improve. It is very difficult to migrate.

I rate the initial setup of Kofax RPA a three out of ten.

We did the implementation of the solution in-house. The maintenance is difficult, and we have a development team using it.

There is a standard license needed to use Kofax RPA and the price is reasonable.

We want to switch to UiPath because it is the market leader and it has features that are missing in Kofax RPA.

My advice to others is only to choose this solution if they are looking to automate simple processes.

I rate Kofax RPA a five out of ten.

Our customers use the product to automate repetitive tasks.

The synthetic API approach is valuable. The product enables users to do document processing.

The technical support must be improved.

I have been using the solution for six to seven years. We work with the latest version mostly.

I rate the tool’s stability a nine out of ten.

I rate the tool’s scalability a nine out of ten. We have no issues in deploying big implementations. Our clients are enterprise businesses.

The technical support team provides delayed responses.

Neutral

I rate the ease of setup a nine out of ten. The deployment can be done within hours.

The product saves time and resources. It is usually worth its money. The processes are shorter, and the number of people required is less. The processes are less prone to errors.

I rate the pricing a five or six out of ten. Different projects have different prices.

Overall, I rate the tool an eight and a half out of ten.

Our customer that uses this solution is in the healthcare domain. They do a lot of web automation and use this solution for that purpose. I have also used this solution for web automation for insurance companies in South Asia.

It is very simple and easy to learn compared to any other RPA tools such as UiPath, Automation Anywhere and Blue Prism.

Automation with the latest websites is not effective. The support of newer websites developed using new technologies would improve this solution. The Java and Windows application automation could also be simplified.

I have been using this solution for six years.

This is a stable solution.

This is a scalable solution. We have a separate management console where the admin can add users and all the reports can be generated from there. Logs can also be seen from the management console. This is an enterprise application and has the capability of scaling up.

The support team is very supportive in terms of fixing issues.

Positive

It is easy and straightforward but this does depend on the use case and level of automation required. 

Firstly, you need to understand whether you can automate your processes or manual activities. If you have a lot of departments and manual activities, this is a good automation tool. If you have few manual activities, a programming document like Java would be a better option. 

I would rate this solution an eight out of ten. The reasons are that it is very easy to implement, maintain, and learn. It is possible to train a developer easily to use this solution. 

We use the solution for the net automation process, automation integration, and analysis.

The most valuable feature is the robotic process.

We are in the field of AI, and one of the features that should be added to this product, such as robots, is the integration of AI so that more information can be incorporated into local activities.

The scalability has room for improvement.

I have been using the solution for two years.

I give the stability an eight out of ten.

I give the scalability a five out of ten.

The initial setup is not complex. I give the setup an eight out of ten.

The deployment took three months.

I give the price of the solution a six out of ten.

I give the solution an eight out of ten.

I advise starting slow to understand the robotic process, and the RDA process, and then building it from there. The stack flow is built from one Robot because the cost of the robot is paid. So we have to understand the process, then go from there.

The most valuable features are workflow and process automation. 

The interface could be better from a usability standpoint. In the next release, I'd like to see more integrations and connectors.

I've been using Kofax RPA for a couple of years.

Kofax RPA is a stable solution.

RPA has been scalable for our needs.

Kofax's technical support has been good so far.

Kofax's prices are pretty reasonable.

I would rate this solution seven out of ten.

We spider information from a variety of websites and create reports, which we use internally for competitive purposes.

The ability to script information from websites is most valuable. It also seems to be fairly robust and reasonably easy to manage on a server-based deployment. We have a number of robots operating on the central server.

We are on version 10.6, and the current version seems to be 11. Kofax is cycling the capabilities of the product very quickly. One of the difficulties has been to actually keep up with the capabilities as they've evolved. On the one hand, it is good that the product is getting better, but on the other hand, it is difficult to implement the best way with a product that is evolving constantly.

I have been using this solution for probably about three years.

It seems to be fairly robust.

We are a very small company. There are only a few of us in the company, but all of us use the output in various ways. 

Their technical support is good. Because they're putting a lot of resources into R&D development and quickly deploying the product, when you actually raise a case with them, their support people are able to directly interface with the technical people and come back with an answer pretty quickly. 

It is fairly easy to set up as a product.

Its pricing is reasonable given the product capabilities. Kofax has a wide range of products, and it can sometimes be confusing to understand which capabilities come with which product set. One of the key facets that we've been looking into recently is cognitive document recognition that was a core pile of some of their other technologies such as Kofax transformation modules (KTM). 

We are using it in a fairly niche way to do web research. We have had some experience of doing internal robots, etc, and we had some experience of actually doing some implementations with larger organizations that we work for. The major observation we've made while automating routine tasks via a macro model is that in long term, they can be difficult to automate with complex systems like SAP because the base system has many different routes through the forest. When you do an RPA implementation, you may automate one route through the forest, but you then find that there are multiple routes that can diverge from that, so an initial project or initial robot spec can actually grow far beyond your initial expectations.

I would rate Kofax RPA an eight out of ten. In general, we've found it to be very functional and quite good. They seem to be offering features on newer instances faster than what we can absorb. There is feature overload, and possibly other RPA vendors are in the same area because the market does seem to be quite solid.

We mainly deal with robots for accounting sites and we have more than 140 of them with most used for accounting departments. For marketing departments, we have web crawling robots that use websites to collect a lot of market information. The solution is also used for main core accounting processes such as purchase orders or accounts receivable, accounts payable, etc. There are core activities in this process - entering invoices into SAP, creating invoices, bank account collections. The solution is also used for the operation site where we have more than 10,000 machines in different geographic locations. We get thousands of IoT signals from these machines and we check for error signals, many of which are diagnostic. We can provide information that can prevent a machine being corrupted. We are customers of Kofax. 

The solution is improving every day and they have valuable tools for integration with RPA tools like OCR system, for example. We use it on our PDF documents and on our invoices.

The product could be improved if they would use AI integrated robots. Some AI integrated features would be nice. 

I've been using this solution for about four years. 

The initial setup is not complex; we use consultants for deployment and upgrading. They can handle it in two hours. We have more than 140 robots and we're expanding every day. We currently have four robot engines running at the same time. 

I don't think there is a major difference among all the RPA tools on the market. We use Kofax effectively and I'm happy with it. 

I rate this solution a nine out of 10.