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IBM Maximo vs Manhattan SCALE comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM Maximo
Ranking in Billing Software
5th
Average Rating
8.2
Number of Reviews
32
Ranking in other categories
Enterprise Asset Management (EAM) (1st)
Manhattan SCALE
Ranking in Billing Software
14th
Average Rating
10.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of March 2026, in the Billing Software category, the mindshare of IBM Maximo is 2.1%, down from 7.2% compared to the previous year. The mindshare of Manhattan SCALE is 2.5%, up from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Billing Software Mindshare Distribution
ProductMindshare (%)
IBM Maximo2.1%
Manhattan SCALE2.5%
Other95.4%
Billing Software
 

Featured Reviews

Antony Mishra - PeerSpot reviewer
Java Software Engineer at GPA
Asset management has become streamlined and decision-making is now driven by lifecycle data
The best features IBM Maximo offers are that it is very simple to deploy on OpenShift using Ansible playbooks. It also has excellent support for integration, is simple to configure, and the asset register is very straightforward. Work management and managing inventory are seamless. In terms of integration support, I have used preventive maintenance, work generation, accurate work execution planning, tracking actuals, and I can easily integrate with other tools and systems. IBM Maximo Suite gives me a single place where service cycles are standardized and tied to compliance. IBM Maximo has positively impacted my organization as it has been a very useful tool. It reduced human error by moving away from pen and paper-based scheduling. It saved cost by minimizing unexpected downtime of assets, with approximately 50% of time being saved. We have also reduced overwork among staff by removing redundant information and smoothing task flows. It helps us scale our team without micromanaging small issues.
it_user786783 - PeerSpot reviewer
Systems Analyst - Manhattan SCALE WMS at a logistics company with 51-200 employees
Wave flows allow shipments to process in different ways
Being a third-party specialised in online retail, the challenge is to maintain peak efficiency across various order and stock profiles across hundreds of clients, from B2B orders versus B2C orders and products ranging from an iPhone case to a three-seater couch. Orders are channeled based on their profile and processed through wave flows, which allow us to process them in the most efficient way possible.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Work order management and scalability enables the businesses' needs to be met."
"Its capabilities let us organize our work."
"There are not many enterprise asset management systems on the market and not many that have the categories that IBM Maximo has."
"The most valuable feature is asset management maintenance as well as asset management overall."
"Preventive maintenance management."
"Provides great flexibility."
"We are very thankful to have IBM integrated with our own Legacy cloud-based system"
"Reliable, very configurable, and it's all integrated in the same database."
"Our business has grown and is growing at a consistent rate, and SCALE has been very scalable."
 

Cons

"There are always ways to improve and make things better."
"The interface is not very easy or user-friendly and is in need of improvement."
"It was very slow due to the lagging issues. So that was kind of frustrating, considering how slow it was while functioning."
"Areas for improvement would be the user interface and support for Arabic. They could also be more customer-oriented."
"The pricing model of the solution has room for improvement as well as the after-sales support."
"Vendor management needs enhancement."
"IBM is a big company and they have a lot of products. Level One, the first level of tech support, is the one that is used to stop the tsunami. For everyone, it's always work to get past that."
"The standard reports that shipped with the package need to be enriched with more advanced reports, especially for the Inventory Management sections."
"Manhattan is ahead of where the industry is heading towards, but needs a more third-party oriented approach in its product road map."
 

Pricing and Cost Advice

"Explore the possibility of using DB2. You will avoid the cost of SQL Server or Oracle licenses."
"IBM has changed the licensing policy. As I understand now, they are going from a complex way of licensing to a more simple way of licensing."
"On a scale from one to ten, where one is low and ten is high, I rate the pricing a nine. The price is very high."
"You pay for what you get. There are lots of options depending on how you would like to implement Maximo."
"​Explore internal processes in order to evaluate the correct number of users in each Maximo module, then evaluate the different offers of pricing and licensing.​"
"$USD700 per agent user."
"I do not know about the price of the solution. However, this has been an expensive project overall."
"The concurrent user license is much more effective in management and cost-wise, as it is more suitable for maintenance management."
Information not available
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Top Industries

By visitors reading reviews
Manufacturing Company
11%
Government
10%
Energy/Utilities Company
8%
Computer Software Company
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise3
Large Enterprise22
No data available
 

Questions from the Community

What needs improvement with IBM Maximo?
The only thing that I need from IBM Maximo is more simplicity. The application has been designed in a way that it is serving the enterprises. It needs to be simpler for the SMEs, or for the compani...
What is your primary use case for IBM Maximo?
There are different use cases for IBM Maximo that I work with mostly. We use it for complete asset management. Anything that comes into the asset repository, asset management, asset evaluation, any...
What advice do you have for others considering IBM Maximo?
AWS is more recommended for IBM Maximo. You can go into Microsoft as well, but AWS is preferred. IBM also has their own cloud as well.
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Also Known As

Maximo
No data available
 

Overview

 

Sample Customers

Royal Boskalis Westminster N.V., DTE Energy, Swedish Match, Projetech, Fingrid, East Coast
3SUiSSES, AN Deringer, Alliance Boots, ALSPEC, Swizzels Matlow, Forzani Group, GSL, Happigo, Ingram Book Group, QKL Grocery Chain, RBA, Foschini
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