Buyer's Guide
Managed File Transfer (MFT)
November 2022
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JamesStarkweather - PeerSpot reviewer
Senior Cloud Engineer at a computer software company with 10,001+ employees
Real User
Top 10
Rock solid, secure, and excellent price and quality of service
Pros and Cons
  • "The High Security Module is valuable. It allows for increased security. It allows me to integrate Globalscape with our Active Directory. So, we manage all our customer accounts outside of Globalscape, and it allows us to import them with LDAP queries. It's very convenient. It also gives our customers the confidence that it's a very secure product."
  • "Instead of using a fat client to access the administrator panel, where you have to install client software on any server that you need to use to access, I would like them to switch to a web-based model where you could connect from anywhere without having to maintain and install the software."

What is our primary use case?

We use it for file transfers. 100% of our customers connect through Globalscape to bring their files to our data center. So, it is a hosted service, but I'll interchange it and call it our private cloud, but it's not really a cloud.

We have several versions. The newest is 8.0.4, and the oldest is 7.4.10. We have six data centers in which Globalscape is deployed. 

How has it helped my organization?

The biggest benefit for me is stability. We have a 100% uptime SLA on our SFTP server because it's probably the most important infrastructure piece in our data center. Without the movement of files, we have no business. It has not crashed in two years.

It provides advanced controls, alerting, and reporting for security and compliance, which is very good. We use the ARM Database module daily. It is a fantastic troubleshooting tool. It is a single point to gather information. The advanced controls, alerting, and reporting features are very important because of the volume of traffic and the number of customers. We have Globalscape deployed in a high availability active cluster. We can't monitor all three nodes at the same time, but the ARM Database can. So, it's very important because of the number of people that access the product at the same time.

Its centralized platform is excellent for the management of file transfer operations. It is important because of the volume of customers going to several thousand different servers across different networks. We're talking about 300,000 to 400,000 files daily going to multiple places, so it's better than having hundreds of servers deployed. It makes it streamlined and manageable.

What is most valuable?

The High Security Module is valuable. It allows for increased security. It allows me to integrate Globalscape with our Active Directory. So, we manage all our customer accounts outside of Globalscape, and it allows us to import them with LDAP queries. It's very convenient. It also gives our customers the confidence that it's a very secure product.

Another outstanding feature of Globalscape is their excellent account management team. They keep lines of communication open. She calls me and tells me about new features in advance. She lets me know about webinars. Without me having to prompt, I will hear from her at least once a month. The quality of service is a 10 out of 10.

What needs improvement?

Instead of using a fat client to access the administrator panel, where you have to install client software on any server that you need to use to access, I would like them to switch to a web-based model where you could connect from anywhere without having to maintain and install the software.

It is not really a complaint, but the weakness of Globalscape is its 32-bit engine. I heard that they're working on a 64-bit engine in the near future, so that's all going to go away. It'll make the product awesome. Right now, it's fantastic.

Globalscape is designed specifically for Windows. That is a handicap, but it is not important. If it ran Linux, we could use it in the public cloud offering. We do have a public cloud offering, but it needs to run on Linux. So, we can't bring Globalscape to our public cloud offering. GoAnywhere is the product that was chosen for the public cloud offering because it runs on Linux.

For how long have I used the solution?

I have been using this solution for 17 years.

What do I think about the stability of the solution?

For the way we use it, the stability is topnotch. It is one of my favorite features being responsible for this. We have a 100% uptime SLA on our SFTP server. It has not crashed in two years.

What do I think about the scalability of the solution?

Its horizontal scalability is awesome. We are transferring between 300,000 to 400,000 files daily and about two terabytes on average. It meets our needs, and there is room for growth because we could always expand to a fourth HA node as business increases. 

How are customer service and support?

Their support is excellent. I would give them a 10 out of 10, but we pay for the max support level. They have absolutely met our expectations because they're available 24/7.

Which solution did I use previously and why did I switch?

We were using Axway. Pricing and licensing were the primary reasons why we switched to Globalscape. Axway is very expensive. It is probably three or four times more expensive than Globalscape. Globalscape's virtual file system functioning met our needs perfectly. This feature was technically available in Axway, but it was so much easier to deploy in Globalscape. Axway is well-established, solid, and very good at what it does, but you need a Ph.D. to understand it. It is very complex. They have a separate guide for engineering and users. 

We use GoAnywhere for the public cloud offering because it runs on Linux. It is solid, but it uses a Java-based engine, and I'm not a big fan of Java. Java inherently brings risk to me in my experience, but it is still a good, solid product. I've not been involved with the pricing of GoAnywhere, but I have to believe it's reasonable because it's deployed in a lot of places in our public cloud.

How was the initial setup?

It was reasonable. It wasn't straightforward, but it wasn't complex either. It's about asking professional services the right questions because I would never install it out of the box. We used the silent install because it's more customizable.

Getting the software installed and everything connected was fast. A three-node HA cluster probably took less than an hour. The migration was not so fast, but that wasn't Globalscape's fault. That was the customers'.

Our implementation strategy was to have an MFT server that was secured and could do file encryption-decryption and move lots of files every day and have lots of connections. It can support a whole lot of connections because we move 300,000 to 400,000 files but probably 600,000 to 700,000 connections daily.

What was our ROI?

We have absolutely realized a return on our investment in Globalscape. I never personally calculated the ROI, but I would say if I compared it to the cost of Axway, the ROI was less than two years. If I compare it with customers, the ROI is probably three or four years. This is just my best guess. I don't sit down and crunch financial numbers. That's not part of my role, but I would say that we absolutely have an excellent ROI.

What's my experience with pricing, setup cost, and licensing?

It is much more competitively priced. Axway is probably three or four times more expensive than Globalscape.

I like the server-based license. It's easier to manage than a seat license, which our previous product Axway had. Axway's license model is to charge by the account while Globalscape's model is by the server. It is much simpler and much easier when audit time comes.

What other advice do I have?

It is a solid product. The price point is excellent. I don't know if it's a negative now, but you have to be sure that you know that it only runs on Windows. For some people, it's a negative, and for some people, it's not. To me, it's not.

It can secure sensitive data inside your internal network so that only verified users have access, but we don't use that feature. We have other internal tools that secure the data. We also don't use Globalscape to automate the submission of regulatory documentation.

It allows us to automate scripts, but I don't use it. That's still a work in progress, but for the few that I do have, we use the AWE module. I'm working to integrate PowerShell now. They have simplified executing PowerShell in version 8. So, I should have everything up to version 8 by the middle of next year.

It connects to popular ICAP services to perform antivirus and data loss prevention functions, but we don't use that feature.

It enabled us to reassign resources who were writing custom file transfer scripts or compiling file transfer audit reports to other tasks many years ago, but in my current organization, it has not done that because it was designed as part of the critical core feature of our data center. Similarly, it has not enabled us to decommission other solutions. The data center was built with Globalscape chosen. Before that, it was just changing from one vendor to Globalscape for economic reasons. 

I'm going to give it an eight out of 10 because of the 32-bit engine.

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Sathyan K - PeerSpot reviewer
Founder, Director at perfTech Solutions Pvt Ltd
Real User
Top 5Leaderboard
Plenty of valuable features, reliable, and technical support helpful
Pros and Cons
  • "I have found almost all the features valuable."
  • "IBM is advising not to use the IT translate anymore but this is going to be an extra cost to the customer to use the alternative."

What is our primary use case?

We use this solution for financial management. For example, transactions between the bank and credit card and cheque printing that need to be given to the printing service industries for transfer. There are APIs that are exposed for the corporate customers for their salary posting and other transaction settlements.

What is most valuable?

I have found almost all the features valuable. 

What needs improvement?

IBM is advising not to use the IT translate anymore but this is going to be an extra cost to the customer to use the alternative. 

Additionally, the solution can improve the REST API protocols. If you look at the REST API client services available, you can do an API call to any other API exposed, but the way the API comes it is not treated right.

For how long have I used the solution?

I have been using this solution for approximately 15 years.

What do I think about the stability of the solution?

The solution is stable and reliable.

What do I think about the scalability of the solution?

The solution does not have any issue with scalability.

How are customer service and technical support?

The technical support is very responsive and as soon as you raise a ticket you are connected to someone that is able to help you at all levels, whether it is at the product level or any technical level.

How was the initial setup?

The initial setup is straightforward.

What's my experience with pricing, setup cost, and licensing?

There are two types of customer licenses, an annual preview license, and an ELA-based license. I have found the solution is priced well. However, they need to review the pricing model because if you look at any other competitors, such as GlobalSCAPE, they do pricing based on the components and what you select. With this solution you have a monolithic application which you need to buy, there is no component level price discount.

Which other solutions did I evaluate?

I have evaluated GlobalSCAPE.

What other advice do I have?

I would recommend this solution to others.

I rate IBM Sterling File Gateway a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Managed File Transfer (MFT)
November 2022
Get our free report covering Progress Software, IBM, Amazon, and other competitors of Fortra GoAnywhere MFT. Updated: November 2022.
655,711 professionals have used our research since 2012.