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Files.com vs GoAnywhere MFT comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 21, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
4.1
Files.com enhances efficiency and reduces costs, though quantifying savings remains challenging without precise data tracking.
Sentiment score
5.1
GoAnywhere MFT offers fast ROI with automation, enhancing efficiency, reducing resource use, and boosting revenue within months.
I have seen a return on investment using Files.com over other methods, saving money and time.
Chief Executive Officer at Verified Backups
However, I know it's definitely saved time, and everybody's happy with it, as it serves as a one-stop solution for most things that we need to do.
IT Manager at a non-profit with 51-200 employees
I have seen a return on investment as it has helped us streamline what we do; there's obviously some cost-cutting that takes place because of the time we save.
Director at Kitten D'Amour
GoAnywhere can perform the work of three people, leading to a decrease in manpower needs for automation and file transfer.
Tech Consultant at BTPL
There is a drastic improvement in time; at least a 50% to 60% improvement in terms of effort.
IT Engineer at Cohesity
In terms of percentage, for the amount of volume we are doing with GoAnywhere MFT and its functionality, I would estimate it has provided about a 50% return in four years.
Manager Managed File Transfer at a tech services company with 501-1,000 employees
 

Customer Service

Sentiment score
7.8
Files.com excels in customer support with prompt, expert service, especially in technical areas like API integration and cloud storage.
Sentiment score
6.3
GoAnywhere MFT support is highly rated for expertise and professionalism, though response times can occasionally be slow.
The customer service rating is a ten out of ten, as they are pretty quick and accurate in supporting technical issues.
Lead Consultant at Infosys
Files.com's customer support is excellent, second to none.
IT Manager at a non-profit with 51-200 employees
The tech support team is willing to work directly with clients to connect APIs.
EVP at a financial services firm with 11-50 employees
It's not a situation where you raise a ticket and wait for 48 hours to get a response; it's immediate.
Product Marketing Manager at OJCommerce, LLC
They not only help you resolve issues but also ensure that you feel comfortable managing them in the future.
Technology Lead at Infosys
We can also email them, so through live chat I asked my questions and they cleared them, providing good technical support.
Software Engineer Intern at a university with 11-50 employees
 

Scalability Issues

Sentiment score
6.8
Files.com is scalable, user-friendly, enables easy integration, and meets organizational needs, despite occasional large-scale upload challenges.
Sentiment score
6.6
GoAnywhere MFT reliably supports large enterprises with scalable data transfer capabilities, handling significant workloads across diverse environments.
From one to ten, the scalability rating is a ten.
Lead Consultant at Infosys
Files.com's scalability is very easy to manage, as they have child domains or child sites within the main site that I can expand on the fly without needing any technical support.
IT Manager at a non-profit with 51-200 employees
It is easy to scale in a few ways, such as simply onboarding new customers quickly
Chief Executive Officer at Verified Backups
The scalability is ten out of ten because it works effectively even with many users, large files, and a lot of data moving at once.
Customer Service Manager at techmastiff
I would rate the scalability of GoAnywhere MFT as a ten.
Manager Managed File Transfer at a tech services company with 501-1,000 employees
Stability is excellent, downtime is rare, and even large files can be transferred completely without any problem.
Senior Software Engineer at Opcito Technologies
 

Stability Issues

Sentiment score
8.2
Files.com is praised for its perfect stability, with zero downtime, no bugs, and 100% uptime reliability.
Sentiment score
7.0
GoAnywhere MFT is highly stable, efficiently handling large files with minimal downtime and quick resolution of rare glitches.
Files.com is pretty reliable, and we have not faced any downtime or any bug.
Lead Consultant at Infosys
I haven't seen any lagging, crashing, downtime, or any sort of instability with Files.com.
Founder and CEO at DMajor Productions Ltd
The stability of the application itself is excellent.
Observability & Monitoring Engineer at a retailer with 10,001+ employees
Stability is excellent, downtime is rare, and even large files can be transferred completely without any problem.
Senior Software Engineer at Opcito Technologies
It works very well, especially when kept up to date.
System Administrator at a retailer with 501-1,000 employees
 

Room For Improvement

Users seek simplified data access, clearer user management, easier share links, and more flexible pricing on Files.com.
GoAnywhere MFT requires better DNS, scalability, UI, support, security, integration, debugging, pricing, and real-time monitoring.
My third concern is that I now need to cancel it and no one has replied to me, and they've just charged me again, which is annoying because I wanted to be able to cancel and you cannot cancel within the platform.
Founder and CEO at DMajor Productions Ltd
The features you want to have, such as 24/7 premium technical support or data security standards, are included in their costly packages that need to be subscribed to.
Lead Consultant at Infosys
One area where Files.com can be improved is that it has a very expensive cost model.
Sales and Business Development at The Dot
That's the only thing that could help if the application could log what caused the error for us to prevent it.
Tech Support II at a insurance company with 5,001-10,000 employees
We had to reach out to GoAnywhere support, and they were quick to provide support within a day, so we were able to complete that use case.
IT Engineer at Cohesity
when the application runs on a server and encounters problems, it doesn't provide detailed information on the server issues, which could help users troubleshoot better.
File Transfer Analyst at IG Group
 

Setup Cost

Enterprise buyers find Files.com pricing fair, appreciating flexible licensing and discounts despite some noting higher costs over time.
GoAnywhere MFT is praised for its flexible, value-driven pricing model, though some modules incur additional costs.
I think the pricing is fair, the setup cost was very easy, and licensing allows me to choose a larger number of user accounts to receive a discount.
Chief Executive Officer at Verified Backups
I thought it was a very fair price, and we've been there three years, ready, eager, and excited to sign up for another three years with an increased license count, which I think is going to increase by 200.
IT Manager at a non-profit with 51-200 employees
A couple of years into use, the price did go up more than anticipated, but not more than the value of the platform was seen to be worth.
Director, Systems & DevOps at a tech services company with 501-1,000 employees
Azure is significantly more expensive.
Enterprise Application Analyst at a energy/utilities company with 1,001-5,000 employees
There are approximately 30% to 40% savings.
IT Engineer at Cohesity
It is cost-efficient.
Software Engineering Manager at State Street
 

Valuable Features

Files.com provides secure, efficient file sharing with intuitive interface, strong integrations, robust permissions, and reliable technical support.
GoAnywhere MFT offers robust security, automation, and integration features with an intuitive interface and extensive connector support.
The encryption, decryption on the fly, live links and inboxes stand out as great features.
IT Manager at a non-profit with 51-200 employees
When I say technical support is phenomenal, I recall when I was first evaluating Files.com and was not yet a paying customer; I had a couple of really good thirty-minute tech support phone calls or Zooms from some of the different tech people at Files.com while setting it up on my AWS server to receive files from my clients.
Chief Executive Officer at Verified Backups
The biggest use case is integrating with S3 as either a mount point or a sync point so that file gateways can present those files to systems that use SMB/CIFS shares on a Windows environment.
Director, Systems & DevOps at a tech services company with 501-1,000 employees
It provides multiple cipher options for HTTPS and SFTP protocols, utilizing AES-based algorithms for secure communication and data transfer.
Tech Consultant at BTPL
I can produce reports for security and have full control over secure protocols allowed on the system, making it easy to comply with security standards such as Sarbanes-Oxley.
Enterprise Application Analyst at a energy/utilities company with 1,001-5,000 employees
Before, we had to write scripts and manually update them to move data around, encrypt files, or rename files. Now we just use the GUI to set the modules for transfers, encryption, renaming, and copying, allowing us to set it and schedule it to run without any user interaction.
Tech Support II at a insurance company with 5,001-10,000 employees
 

Categories and Ranking

Files.com
Ranking in Managed File Transfer (MFT)
8th
Average Rating
9.2
Reviews Sentiment
6.1
Number of Reviews
10
Ranking in other categories
No ranking in other categories
GoAnywhere MFT
Ranking in Managed File Transfer (MFT)
1st
Average Rating
8.8
Reviews Sentiment
6.7
Number of Reviews
87
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of January 2026, in the Managed File Transfer (MFT) category, the mindshare of Files.com is 0.7%, up from 0.1% compared to the previous year. The mindshare of GoAnywhere MFT is 10.1%, up from 7.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Managed File Transfer (MFT) Market Share Distribution
ProductMarket Share (%)
GoAnywhere MFT10.1%
Files.com0.7%
Other89.2%
Managed File Transfer (MFT)
 

Featured Reviews

Ajay Kadu - PeerSpot reviewer
Lead Consultant at Infosys
Secure file sharing has become straightforward and meets strict compliance needs
Files.com is a secure and easy-to-setup product with multiple integration options for on-premise servers or any of the public cloud servers. The setup is quite easy, and they follow all the data security standards, making it easy to set up and use. Files.com has an option to set permissions. We can have Active Directory-based corporate authentication as well as local user creation on their platform, and we can manage permissions independently. We can give all the rights to the end-user. They can set up their folders and permissions the way they want. The solution is flexible, allowing users to choose what they want to share with internal parties or external vendors and what kind of rights they want to give on folders and files. Everything is granular permissions by administrator and by end-user, and it is quite easy to set the permissions. Files.com uses standard HTTPS, ensuring encrypted transfer of files from the main point to the end-user. They follow all the top data security standards, like the European standard or the US standard. Whatever country we are operating from, they have all the compliances listed on their platform, which is why we chose to go with them. The benefit is that Files.com is a platform we do not have to manage, so the infrastructure is there at their end. We just have a web interface, and for end-users, they also have a desktop application. We just have to access the web interface and can set it up the way we want our file-sharing setup. Logs are there, so we can review who is accessing what, what kind of data is being accessed, and what kind of action is being taken.
AB
DevOps Engineer at a computer software company with 11-50 employees
Has enabled secure, centralized file sharing while saving significant time and resources
The best features in GoAnywhere MFT are that it's fast, reliable, and secure. First, the improvement is that we have resolved one of our security points with compliance. So that compliance point we resolved. And also it's a centralized file sharing system. All the users are able to access the file. There is no one-to-one sharing. It's improved about 80 to 85%. It saves about 80 to 90% resources. In terms of time, we can say 90 to 95% time is also saved because it avoids the one-to-one sharing and simply a user can put one centralized directory and all the users are able to access this solution and access the file. So it's 95%.
report
Use our free recommendation engine to learn which Managed File Transfer (MFT) solutions are best for your needs.
879,768 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
21%
Real Estate/Law Firm
18%
Wholesaler/Distributor
16%
Outsourcing Company
7%
Financial Services Firm
13%
Manufacturing Company
10%
Healthcare Company
8%
Computer Software Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise1
Large Enterprise2
By reviewers
Company SizeCount
Small Business56
Midsize Enterprise19
Large Enterprise41
 

Questions from the Community

What is your experience regarding pricing and costs for Files.com?
My experience with pricing, setup cost, and licensing has been positive; I think the pricing is fair, the setup cost was very easy, and licensing allows me to choose a larger number of user account...
What needs improvement with Files.com?
Most of the content is pretty well listed on their portal. The only thing is that their pricing may be somewhat not suitable for many customers. I find it a little costly. For a small organization,...
What is your primary use case for Files.com?
I am from the IT department for my company, and we have been using Files.com for one of our customers for the last five to six months. We are a customer of Files.com. The main purpose is for secure...
What do you like most about Fortra's GoAnywhere MFT?
GoDrive eliminates the need to use the exchange server for file sharing.
What is your experience regarding pricing and costs for Fortra's GoAnywhere MFT?
The pricing of GoAnywhere MFT is fair. I don't have any complaints about it. It feels really reasonable, and for the automation features that they provide, it is nice. It may feel high for basic ne...
What needs improvement with Fortra's GoAnywhere MFT?
The UI/UX of GoAnywhere MFT feels somewhat cluttered. Some of the options I need are in a very cluttered space, and I need to search for them frequently. If the interface could be more simplified, ...
 

Also Known As

No data available
HelpSystems GoAnywhere MFT, GoAnywhere MFT, GoAnywhere Managed File Transfer,
 

Overview

 

Sample Customers

Information Not Available
McKesson City of Modesto, California Kwik Trip Northwestern University Charter Communications
Find out what your peers are saying about Files.com vs. GoAnywhere MFT and other solutions. Updated: December 2025.
879,768 professionals have used our research since 2012.