

Files.com and GoAnywhere MFT compete in the file exchange and automation category. GoAnywhere MFT has the upper hand with its advanced workflow automation and integration features.
Features: Files.com offers ease of use and strong integration capabilities, simplifying file exchanges and automation. Its advanced user and folder management tool is impressive. GoAnywhere MFT provides comprehensive workflow capabilities with strong security features. It supports multiple protocols, file management, automation, and integration, making it a multifaceted solution.
Room for Improvement: GoAnywhere MFT users suggest improvements in customer support response times, the interface, and data transfer configurations flexibility. Files.com users point to its cost model and a need for more share link retrieval features as areas needing enhancement.
Ease of Deployment and Customer Service: GoAnywhere MFT offers flexible deployment options, such as on-premises, cloud, and hybrid configurations. Despite some criticism of its customer support, it is adaptable for diverse organizational needs. Files.com is mainly cloud-based, offering simple deployment with high support quality, ensuring user guidance during setup and beyond.
Pricing and ROI: GoAnywhere MFT is cost-effective, offering flexibility with various licensing options and saving administrative time. Files.com provides seamless integrations and a user-friendly interface with a pricier model. GoAnywhere’s pricing suits mid-sized businesses, while Files.com's pricing aligns with its reliability.
I have seen a return on investment using Files.com over other methods, saving money and time.
However, I know it's definitely saved time, and everybody's happy with it, as it serves as a one-stop solution for most things that we need to do.
I have seen a return on investment as it has helped us streamline what we do; there's obviously some cost-cutting that takes place because of the time we save.
GoAnywhere can perform the work of three people, leading to a decrease in manpower needs for automation and file transfer.
There is a drastic improvement in time; at least a 50% to 60% improvement in terms of effort.
In terms of percentage, for the amount of volume we are doing with GoAnywhere MFT and its functionality, I would estimate it has provided about a 50% return in four years.
The customer service rating is a ten out of ten, as they are pretty quick and accurate in supporting technical issues.
Files.com's customer support is excellent, second to none.
The tech support team is willing to work directly with clients to connect APIs.
It's not a situation where you raise a ticket and wait for 48 hours to get a response; it's immediate.
They not only help you resolve issues but also ensure that you feel comfortable managing them in the future.
We can also email them, so through live chat I asked my questions and they cleared them, providing good technical support.
From one to ten, the scalability rating is a ten.
Files.com's scalability is very easy to manage, as they have child domains or child sites within the main site that I can expand on the fly without needing any technical support.
It is easy to scale in a few ways, such as simply onboarding new customers quickly
The scalability is ten out of ten because it works effectively even with many users, large files, and a lot of data moving at once.
I would rate the scalability of GoAnywhere MFT as a ten.
Stability is excellent, downtime is rare, and even large files can be transferred completely without any problem.
Files.com is pretty reliable, and we have not faced any downtime or any bug.
I haven't seen any lagging, crashing, downtime, or any sort of instability with Files.com.
The stability of the application itself is excellent.
Stability is excellent, downtime is rare, and even large files can be transferred completely without any problem.
It works very well, especially when kept up to date.
My third concern is that I now need to cancel it and no one has replied to me, and they've just charged me again, which is annoying because I wanted to be able to cancel and you cannot cancel within the platform.
The features you want to have, such as 24/7 premium technical support or data security standards, are included in their costly packages that need to be subscribed to.
One area where Files.com can be improved is that it has a very expensive cost model.
That's the only thing that could help if the application could log what caused the error for us to prevent it.
We had to reach out to GoAnywhere support, and they were quick to provide support within a day, so we were able to complete that use case.
when the application runs on a server and encounters problems, it doesn't provide detailed information on the server issues, which could help users troubleshoot better.
I think the pricing is fair, the setup cost was very easy, and licensing allows me to choose a larger number of user accounts to receive a discount.
I thought it was a very fair price, and we've been there three years, ready, eager, and excited to sign up for another three years with an increased license count, which I think is going to increase by 200.
A couple of years into use, the price did go up more than anticipated, but not more than the value of the platform was seen to be worth.
Azure is significantly more expensive.
There are approximately 30% to 40% savings.
It is cost-efficient.
The encryption, decryption on the fly, live links and inboxes stand out as great features.
When I say technical support is phenomenal, I recall when I was first evaluating Files.com and was not yet a paying customer; I had a couple of really good thirty-minute tech support phone calls or Zooms from some of the different tech people at Files.com while setting it up on my AWS server to receive files from my clients.
The biggest use case is integrating with S3 as either a mount point or a sync point so that file gateways can present those files to systems that use SMB/CIFS shares on a Windows environment.
It provides multiple cipher options for HTTPS and SFTP protocols, utilizing AES-based algorithms for secure communication and data transfer.
I can produce reports for security and have full control over secure protocols allowed on the system, making it easy to comply with security standards such as Sarbanes-Oxley.
Before, we had to write scripts and manually update them to move data around, encrypt files, or rename files. Now we just use the GUI to set the modules for transfers, encryption, renaming, and copying, allowing us to set it and schedule it to run without any user interaction.
| Product | Market Share (%) |
|---|---|
| GoAnywhere MFT | 10.1% |
| Files.com | 0.7% |
| Other | 89.2% |

| Company Size | Count |
|---|---|
| Small Business | 9 |
| Midsize Enterprise | 1 |
| Large Enterprise | 2 |
| Company Size | Count |
|---|---|
| Small Business | 56 |
| Midsize Enterprise | 19 |
| Large Enterprise | 41 |
Files.com streamlines file management for businesses by offering a cloud-based platform with robust security and collaboration tools, enhancing efficiency in data handling and sharing.
Files.com provides a secure, centralized environment for storing, managing, and sharing files. With its diverse integrations, Files.com caters to industries needing reliable file workflows and compliance with stringent data security standards. It prioritizes ease of integration with existing tech stacks to simplify file sharing and automate workflows, reducing manual tasks. Focusing on security, Files.com protects sensitive data while facilitating seamless collaboration among team members, whether working remotely or co-located.
What are Files.com’s most noteworthy features?
What benefits and ROI can users expect from Files.com?
Files.com’s versatility is reflected in its application across industries like finance, healthcare, and software development, where secure data handling and compliance are paramount. By automating workflows and improving collaboration, Files.com supports critical data processes tailored to each industry’s specific requirements, enhancing productivity and ensuring data governance.
GoAnywhere MFT offers user-friendly workflow features, advanced security, and seamless integrations. Its intuitive interface supports streamlined operations and rapid project creation, making it suitable for managing secure file transfers.
GoAnywhere MFT provides sophisticated automation through Advanced Workflows, enabling reduced manual tasks and improved efficiency. With centralized data exchange, file monitoring, and comprehensive security protocols, it supports scalability, encryption, and IP filtering for enhanced protection. Users appreciate its adaptability with systems including IBM and Epic, contributing to improved process management and significant time savings. While beneficial, enhancements in DNS support, user interface intuitiveness, and customer service responsiveness are potential growth areas. License costs are noted as high, with demands for better documentation, cloud service integrations, and improved scalability and load-balancing functionalities.
What are the key features of GoAnywhere MFT?GoAnywhere MFT is deployed by organizations for secure file transfers across systems like financial, healthcare, and corporate sectors. It supports SFTP, FTP, and HTTPS for data exchanges and is highly effective in automating processes and managing large file movements efficiently. It integrates well with cloud platforms like Azure and accommodates environments such as Windows, Linux, and IBM iSeries.
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