Siebel CRM vs Vtiger CRM comparison

Oracle and Vtiger are both solutions in the CRM category. Oracle is ranked #9 with an average rating of 7.7, while Vtiger is ranked #41 with an average rating of 7.0. Oracle holds a 5.2% mindshare in CRM, compared to Vtiger’s 0.8% mindshare. Additionally, 88% of Oracle users are willing to recommend the solution, compared to 100% of Vtiger users who would recommend it.

Siebel CRM

Read 20 Siebel CRM reviews

2,337 Views
2,244 Comparison Views

88% willing to recommend

Vtiger CRM

Read 3 Vtiger CRM reviews

407 Views
346 Comparison Views

100% willing to recommend

Siebel CRM

Vtiger CRM

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Executive SummaryUpdated on Dec 19, 2024

Siebel CRM and Vtiger CRM are products in the CRM market, each excelling in distinct areas. Vtiger CRM holds an advantage in flexibility and ease of use, while Siebel CRM is favored by large enterprises for its comprehensive feature set.

Features: Siebel CRM includes advanced customization, data management, and integration capabilities directed at enterprise-level operations. Vtiger CRM offers intuitive features such as strong marketing automation tools, easy access, and user-friendly interfaces suitable for small to medium businesses.

Ease of Deployment and Customer Service: Siebel CRM requires significant IT support for deployment, catering to larger organizations with dedicated resources. Vtiger CRM's cloud-based solutions simplify deployment with minimal technical barriers, complemented by responsive customer service which is beneficial for businesses needing quick support.

Pricing and ROI: Siebel CRM's setup costs are higher, reflecting its enterprise-focused capabilities. Vtiger CRM presents a more affordable pricing model that delivers quicker ROI, appealing to smaller businesses prioritizing cost efficiency.

To learn more, read our detailed Siebel CRM vs. Vtiger CRM Report (Updated: July 2025).

Buyer's Guide

Siebel CRM vs. Vtiger CRM

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Siebel CRM

Ranking in CRM

9th

Average Rating

7.6

Reviews Sentiment

6.1

Number of Reviews

Ranking in other categories

Local Government CRM (3rd)

Vtiger CRM

Ranking in CRM

41st

Average Rating

7.6

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

Sales Force Automation (14th)

Mindshare comparison

As of August 2025, in the CRM category, the mindshare of Siebel CRM is 5.2%, down from 6.6% compared to the previous year. The mindshare of Vtiger CRM is 0.8%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

ShirazShah

CRM Specialist at Allied Bank Limited

Integration capabilities facilitate efficient data management and enhance customer service, but the analytics requires improvement

The analytics capabilities in Siebel CRM have presented numerous challenges. Due to these challenges, we had to integrate Microsoft Power BI. The CRM analytics was not sufficient for our needs, given that we have four million customers and a thousand products. We are currently focusing on the upgrade and discussing with Oracle. If there have been improvements in the analytics side over the past few years, we are open to evaluating them. Currently, all analytics are being done on Power BI. The data is exported to our data lake, and Power BI is being used for all reporting and analytics. Even our customer 360, which is the core of any CRM, has Power BI widgets built-in through iframe because we could not accomplish this through Siebel CRM. The analytics component has been the main pain point for our organization, particularly due to processing time and performance with our large customer base.

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Valdi Venter

Owner | Director of Operations at Expert Technology Solutions

A modular, easy-to-use solution that needs to improve support and include automation

There are one or two annoying things. For example, if you make a drop-down list of something, it doesn't automatically alphabetize the drop-down list. You have to manually go and drag items up and down and alphabetize them yourself. That's annoying. If you have five items in the drop-down list or if you have a hundred, it's just pathetic. It makes no sense that you have to do that because I've never seen it not work before in any other system that I've ever worked with. If you make a list of things, most solutions automatically put it in an alphabetized order. Or it'll put it in date order, but there is some order. It doesn't just go randomly in the order you create them. For example, I might load about 20 neighborhoods into a drop-down list, starting at "a" and ending at "z." But I might miss one of the "b's" and two of the "c's," so I add them, but they are added after the "z." Then I have to go to the bottom of the list, click on the one that starts with "b," and drag it all the way up to the "b's." That's just a pain in the butt.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Siebel CRM has enhanced customer engagement for our organization, particularly through its robust data model and flexible features. One specific scenario where Siebel CRM excelled was in addressing complex client requirements. For instance, we successfully implemented a module for email responses, a feature that was not readily available or as robust as other CRM tools. Additionally, Siebel's open UI module allowed us to customize the user interface for one of our clients completely. This customization proved to be a major selling point for our company."

"The flexibility is very good."

"One valuable feature is that certain views can be adjusted as per our requirements, which adds a level of customization that is appreciated."

"The best thing about the tool is its data model. The underlying data model refers to how the data is stored in databases. We can also experience the ease of developing anything with the tool. We can customize any functionality as per any business challenge."

"Siebel CRM is used for distributing information between systems, trouble ticketing, and case management."

"Siebel offers a high level of customization which has been valuable. The solution also offers the ability to model complex products."

"Due to the many features that are built in from a CRM perspective, it is the best product we have."

"Siebel CRM's most beneficial aspects are the workflows. It has complete holistic workflows for a customer management system."

More Siebel CRM pros

"The most valuable feature of Vtiger CRM is automation."

"The fact that we can build our own modules on the solution is really quite attractive, and it's not overly complex."

Cons

"It is difficult to set up."

"The user interface could be more intuitive and modern. The Oracle Siebel documentation contains many links, and finding specific information takes time."

"The user interface, mobile application, and support could be improved."

"The solution itself is very heavy."

"The documentation needs to be improved."

"Currently, Siebel CRM is not helping the agent provide faster feedback to the customer."

"The UI could be improved by being fully cloud native as this is what our customers are looking for. It would also be great to see what updates are coming up for release and for updates to take place automatically without manual intervention."

"Siebel CRM can improve as an ERP and for a few corporate business workloads."

More Siebel CRM cons

"If you make a drop-down list of something, it doesn't automatically alphabetize the drop-down list. You have to manually go and drag items up and down and alphabetize them yourself."

"The mobile design could improve in Vtiger CRM. It could be more user-friendly."

Pricing and Cost Advice

"Its licensing is yearly."

"I think the tool’s pricing is exaggerated. Once you do the price sizing as per your business needs, you would find that the price of other solutions like Zoho CRM, HubSpot CRM, Salesforce CRM, etc. would be always the same."

"The product is expensive."

"The price of Siebel CRM depends on the usage of the business requirement. For large enterprises the price it's very good but if you are using it for medium scale enterprises, the price is very expensive."

"This solution is expensive compared to other solutions in the market. This makes it difficult to convince our customers to use it. The customers who are already using Siebel have thought about moving to Velocity or Salesforce."

"We are using the free open-source version of Vtiger CRM."

"The price doesn't change when you add users. It's a flat fee, and that's attractive."

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Top Industries

By visitors reading reviews

Computer Software Company

12%

Financial Services Firm

12%

Government

11%

Manufacturing Company

11%

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Siebel Sales?

Siebel CRM has enhanced customer engagement for our organization, particularly through its robust data model and flexible features. One specific scenario where Siebel CRM excelled was in addressing...

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What is your experience regarding pricing and costs for Siebel Sales?

I do not have any information on pricing, setup cost, or licensing.

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Comparisons

Microsoft Dynamics CRM vs Siebel CRM

Compared 24% of the time

Oracle CRM vs Siebel CRM

Compared 19% of the time

SAP CRM vs Siebel CRM

Compared 16% of the time

Salesforce Sales Cloud vs Siebel CRM

Compared 9% of the time

Oracle CX Sales vs Siebel CRM

Compared 8% of the time

More Siebel CRM Competitors

Odoo vs Vtiger CRM

Compared 44% of the time

Microsoft Dynamics CRM vs Vtiger CRM

Compared 24% of the time

Salesforce Sales Cloud vs Vtiger CRM

Compared 17% of the time

Zoho CRM vs Vtiger CRM

Compared 15% of the time

More Vtiger CRM Competitors

Product Reports

Buyer's Guide

Siebel CRM

July 2025

Download Siebel CRM product report

Buyer's Guide

CRM

August 2025

Download Vtiger CRM product report

Also Known As

Siebel Sales

Vtiger Sales CRM

Overview

Siebel CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. With its robust features and user-friendly interface, Siebel CRM enables organizations to effectively manage customer interactions and enhance customer satisfaction. The solution offers a wide range of modules, including sales force automation, marketing automation, and customer service management, allowing businesses to automate and optimize their customer-facing activities.

Siebel CRM also provides advanced analytics and reporting capabilities, enabling businesses to gain valuable insights into their customer data and make informed decisions. With its flexible deployment options, including on-premises and cloud-based solutions, Siebel CRM can be tailored to meet the unique needs of any organization.

Oracle

vtiger CRM truly delivers tons of features at low cost. Vtiger manages everything from marketing campaigns, to sales force automation, to customer support.

Vtiger

Sample Customers

Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Tªrk Telekom, Bouygues Telecom, City of Atlanta, IGEPA IT-SERVICE GmbH, ec4u expert consulting AG, Salud Responde, Sascar, Banca Transilvania, UL, Ingersoll Rand, The Royal Dutch Touring Club ANWB

Contus, eLobe, Breezway, Milky Way Ventures, GB Advisors

Buyer's Guide

Siebel CRM vs. Vtiger CRM

July 2025

Free Report: Siebel CRM vs. Vtiger CRM

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