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Odoo vs Vtiger CRM comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Mar 15, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Odoo
Ranking in CRM
14th
Average Rating
8.0
Reviews Sentiment
7.2
Number of Reviews
34
Ranking in other categories
ERP (14th)
Vtiger CRM
Ranking in CRM
26th
Average Rating
7.6
Reviews Sentiment
6.4
Number of Reviews
3
Ranking in other categories
Help Desk Software (44th), Sales Force Automation (11th)
 

Mindshare comparison

As of August 2026, in the CRM category, the mindshare of Odoo is 1.4%, down from 4.5% compared to the previous year. The mindshare of Vtiger CRM is 1.4%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM Mindshare Distribution
ProductMindshare (%)
Odoo1.4%
Vtiger CRM1.4%
Other97.2%
CRM
 

Featured Reviews

ThomasPetrou - PeerSpot reviewer
Consultant at Mazi4u
Integration across functionalities has streamlined business operations and improved cost efficiency
Odoo's documentation needs improvement, as there are areas that are not well-documented. Additionally, some underlying technologies need refactoring to more modern structures. Although it's not immediately necessary since the system works, changes to the architecture would be beneficial. From the transition from version 17 to 18, it appears they are aware and have begun addressing some of these concerns.
Valdi Venter - PeerSpot reviewer
Owner | Director of Operations at Expert Technology Solutions
A modular, easy-to-use solution that needs to improve support and include automation
There are one or two annoying things. For example, if you make a drop-down list of something, it doesn't automatically alphabetize the drop-down list. You have to manually go and drag items up and down and alphabetize them yourself. That's annoying. If you have five items in the drop-down list or if you have a hundred, it's just pathetic. It makes no sense that you have to do that because I've never seen it not work before in any other system that I've ever worked with. If you make a list of things, most solutions automatically put it in an alphabetized order. Or it'll put it in date order, but there is some order. It doesn't just go randomly in the order you create them. For example, I might load about 20 neighborhoods into a drop-down list, starting at "a" and ending at "z." But I might miss one of the "b's" and two of the "c's," so I add them, but they are added after the "z." Then I have to go to the bottom of the list, click on the one that starts with "b," and drag it all the way up to the "b's." That's just a pain in the butt.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I like the helpdesk module, and I like the simplicity of integration among their modules. All the modules are very well integrated, and you can move among the modules in an easy way."
"It is a comprehensive tool containing a lot of applications integrated together by nature. It is easy to use and has a nice interface that is easy to learn and teach your employees."
"It's convenient that we have an all-in-one holistic solution."
"It allows us to organize and improve portfolio management."
"The most advantageous aspect is that with minimal customization, a company can be automated within a span of two to three months."
"The solution is easy to use."
"It is scalable, and because it is on cloud, we can have as many users as we want."
"What I appreciate most about this solution is its ease of customization compared to other products. Odoo is straightforward and simpler to customize. Additionally, it offers stability by decentralizing the entire ERP with multiple products, making management and support more efficient. Moreover, the availability of talent in India is a key advantage, as the salaries for Odoo professionals are relatively lower than SAP or Oracle ERP professionals. This makes it easier for us to find suitable talent for projects seamlessly."
"Very flexible and customizable; we appreciate being able to host it locally with direct access to the backend."
"The fact that we can build our own modules on the solution is really quite attractive, and it's not overly complex."
"The most valuable feature of Vtiger CRM is automation."
 

Cons

"The human resources portion could be improved."
"There is room for improvement in Odoo, especially in enhancing its reporting capabilities."
"They could add more features and details regarding the business details and some extra modules for business features."
"There are features that cannot be opened in the community edition and from a user perspective."
"The solution lacks local API support. Also, it lacks some database integration platforms. In short, it lacks an API integration platform."
"Odoo's documentation needs improvement, as there are areas that are not well-documented."
"The tool needs to improve its scalability."
"Odoo does not provide integration with other third-party apps like Shopify."
"If you make a drop-down list of something, it doesn't automatically alphabetize the drop-down list. You have to manually go and drag items up and down and alphabetize them yourself."
"The charts and graphs available out of the box are pretty outdated, and you're a little limited in how you can present information on the dashboard without adding modules."
"The mobile design could improve in Vtiger CRM. It could be more user-friendly."
 

Pricing and Cost Advice

"Its pricing is well-received in Latin America. They sell by the user. In October 2022, they changed the way they sell Odoo. They commercialized Odoo. They now sell by the user. The cost of a user is $13.5 five per month for Latin America, which is lower than other ERPs."
"Odoo is an open-source tool. I don't have to pay for it."
"The pricing is quite affordable, especially when compared to other products, making it a cost-effective choice."
"The cost is expensive but cheaper than some other competitors."
"There is a need to pay towards the licensing costs attached to the solution. It is not an expensive solution, especially in my country."
"I would rate this product on pricing as a six. If it is a SaaS solution, it is fixed. It is reasonably expensive."
"Currently, we pay around 5000-6,000 USD per month, though I am not sure. We have to pay additionally for maintenance and support."
"They offer three packages – free, standard, and custom."
"We are using the free open-source version of Vtiger CRM."
"The price doesn't change when you add users. It's a flat fee, and that's attractive."
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Top Industries

By visitors reading reviews
Manufacturing Company
12%
Computer Software Company
9%
Financial Services Firm
8%
Comms Service Provider
8%
Construction Company
18%
Retailer
17%
Comms Service Provider
9%
Outsourcing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business29
Midsize Enterprise6
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Odoo?
The pricing for Odoo is affordable, with the solution being significantly cheaper than its competitors like SAP, Microsoft, and Oracle, while offering a comparable range of services. Thus, in terms...
What needs improvement with Odoo?
Odoo's documentation needs improvement, as there are areas that are not well-documented. Additionally, some underlying technologies need refactoring to more modern structures. Although it's not imm...
What is your primary use case for Odoo?
As a customer, I use Odoo for various purposes in my company, ranging from accounting to sales. I use it as accounting software, CRM, and sales software. I also host my website on it and manage pro...
Ask a question
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Comparisons

 

Also Known As

No data available
Vtiger Sales CRM, Vtiger All-In-One CRM, Vtiger Help Desk
 

Overview

 

Sample Customers

Information Not Available
Contus, eLobe, Breezway, Milky Way Ventures, GB Advisors
Find out what your peers are saying about Odoo vs. Vtiger CRM and other solutions. Updated: August 2026.
909,725 professionals have used our research since 2012.