We performed a comparison between Vtiger CRM and Zoho CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature of Vtiger CRM is automation."
"The fact that we can build our own modules on the solution is really quite attractive, and it's not overly complex."
"The most valuable feature of Zoho CRM is emailing. You can send emails to customers directly from Zoho CRM. The marketing team in my company uses this feature, and it's effective."
"The initial setup is pretty fast."
"The user interface, especially the dashboard, offers good navigation."
"Zoho CRM has a location-based feature where if I'm visiting certain customers in a day, it can indicate to me the most efficient route. However, this is if the location of all the offices or places is updated, it saves my time. The calendar in Zoho CRM is synchronized with Google Calander which is very useful for me."
"There's no installation required."
"Zoho CRM is very simple and easy to use."
"Zoho CRM's best feature is its reporting."
"CRM software that's simple to use, with good technical support, scalability, and stability."
"If you make a drop-down list of something, it doesn't automatically alphabetize the drop-down list. You have to manually go and drag items up and down and alphabetize them yourself."
"The mobile design could improve in Vtiger CRM. It could be more user-friendly."
"In Creator, you can do calculations and change another field immediately after you enter any value. If you add the quantity or price in any field, you can immediately change the total in Creator. The same functionality is not directly available in CRM because it is prebuilt."
"I'm not sure that there is scalability potential for enterprises."
"Zoho CRM’s customer service can be a little difficult to reach sometimes."
"There are two things I would like to see from Zoho CRM. The first would be to include a calling feature that is connected to our call center. Second, I would like financial targeting and how to measure targeting for the sales agent to be connected better with bookings."
"It would be useful to have some way of mapping organizations that could add more value. If I have X company's database and am trying to create multiple contexts for different entities of the same company, I should be able to map it in such a way that I can see the organization chart."
"The support response time for this solution could be improved."
"The only thing I noticed was that it does not support multi-country operations. In Canada, for example, we do not use the term "state," but rather "province," and we do not use zip codes, but rather "postal codes.""
"There was a challenge while deploying Zoho when we brought an API code. Because integrations "aren't perfect" for every organization."
Vtiger CRM is ranked 31st in CRM with 3 reviews while Zoho CRM is ranked 6th in CRM with 47 reviews. Vtiger CRM is rated 7.6, while Zoho CRM is rated 8.0. The top reviewer of Vtiger CRM writes "A modular, easy-to-use solution that needs to improve support and include automation". On the other hand, the top reviewer of Zoho CRM writes "A highly stable solution that allows customization and data sharing". Vtiger CRM is most compared with Odoo, whereas Zoho CRM is most compared with SAP CRM, monday.com, Bitrix24, Microsoft Dynamics CRM and LeadSquared. See our Vtiger CRM vs. Zoho CRM report.
See our list of best CRM vendors and best Sales Force Automation vendors.
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