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SAP CRM vs Vtiger CRM comparison

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2,679 views|2,072 comparisons
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230 views|150 comparisons
Comparison Buyer's Guide
Executive Summary

We performed a comparison between SAP CRM and Vtiger CRM based on real PeerSpot user reviews.

Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed SAP CRM vs. Vtiger CRM report (Updated: September 2022).
635,162 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"SAP CRM integrates well with SAP ERP which is useful.""The flexibility to design the portal and customize it according to the needs of the clients is valuable. The integration with SAP ERP is also valuable.""Once the lead is matured, you can convert it into an opportunity and you can track it by the opportunity based on the product segment.""What I found most valuable in SAP CRM is its multitenancy, and you can use it from your website, SMS, and even social media, and it's all integrated, so my company is trying to leverage on all of those.""The initial setup of SAP CRM was simple.""The most valuable feature is lead management and integration.""We are using the HANA Z database for CRM, which enhances the products we are currently using by making the system more efficient. Everything is connected to CRM, so we can use the data for analytics, sales forecasting, and data modeling.""The features that are used most are the lead model and the opportunity model. We can create many different pipelines with many phases. These features improved our process in the States very well."

More SAP CRM Pros →

"The most valuable feature of Vtiger CRM is automation."

More Vtiger CRM Pros →

Cons
"SAP CRM could improve in the area of user-friendliness. It would help if you had an engineer to do the administration. The migration is complex when moving from the old version to the latest version.""What I see as a challenge against our competitor is that Salesforce comes with more flexibility, for enhancement purposes, whereas the SAP CRM Cloud is more robust and rigid. It's not flexible to implement any bespoke solution.""The solution needs more flexible customization, tender request, and they need to think about some of the localization aspects.""They have recently updated their user interface but they should continue to improve upon it in the future. Additionally, overall performance or speed of response times could be better.""When features do get added, we would like the product to notify us in a timely way.""CRM is costlier than its competitors.""The implementation and integrations could be better. After we went into the production environment, we had some issues. Most of them were with the ERP integration. Many other issues were around the client's integrations between the ERP and CRM platforms. It could be more user-friendly. It wasn't very user-friendly initially, but now it's easier for them to use. Now, the users can use that platform better than at the beginning. We would like to see reports with more analytic features and artificial intelligence in the next release. For example, show more metrics and KPIs and more dynamic dashboards. Because the platform has some models, but it's not easy to use. It's a little complex.""In the future, machine learning and artificial intelligence functionality need to be included."

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"The mobile design could improve in Vtiger CRM. It could be more user-friendly."

More Vtiger CRM Cons →

Pricing and Cost Advice
  • "There is a license required for the solution and most of my clients purchase an annual license."
  • "SAP CRM is an expensive solution and is the most challenging aspect of the solution."
  • "SAP CRM costs approximately a couple of thousand a month."
  • "Its price is reasonable. As compared to other CRMs, this CRM is competitively priced. They have multiple flavors with different sets of functionality. Pricing is based on the flavor that suits your requirement. If you have more users, the cost will come down."
  • "The pricing from SAP is good but it takes time to realize the investment."
  • "SAP CRM is not suitable for smaller businesses because it is expensive. The larger businesses would be able to handle the cost."
  • "There is a license required to use SAP CRM."
  • "From the maintenance perspective, SAP CRM is quite expensive compared to cloud services because the current solution they're using is managed by us and we are hosting it on servers. There is the cost of hosting, and managing servers and applications. The overhead is substantial, but this solution is a legacy system. It will take some time for the customer to migrate out of it."
  • More SAP CRM Pricing and Cost Advice →

  • "We are using the free open-source version of Vtiger CRM."
  • More Vtiger CRM Pricing and Cost Advice →

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    635,162 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:I am not aware of the exact cost. However, my understanding is that it is quite costly.
    Top Answer:I read somewhere that SAP has ceded space to Salesforce in this area. I have heard SAP has stopped developing SAP CRM further. We would like to see them offer lower pricing. There are other solutions… more »
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    Earn 20 points

    Ranking
    3rd
    out of 71 in CRM
    Views
    2,679
    Comparisons
    2,072
    Reviews
    17
    Average Words per Review
    489
    Rating
    7.5
    20th
    out of 71 in CRM
    Views
    230
    Comparisons
    150
    Reviews
    1
    Average Words per Review
    255
    Rating
    8.0
    Comparisons
    Also Known As
    Vtiger Sales CRM
    Learn More
    Overview

    SAP CRM provides marketing solutions for big data analytics, social media marketing, segmentation, multichannel campaigns, loyalty, and resource management.

    vtiger CRM truly delivers tons of features at low cost. Vtiger manages everything from marketing campaigns, to sales force automation, to customer support.
    Offer
    Learn more about SAP CRM
    Learn more about Vtiger CRM
    Sample Customers
    Brau Union Osterreich AG, Nu Skin Enterprises Inc., AOK Bundesverband, RAK Ceramics, NHS 24, Wholesale Sports Outdoor Outfitters, FC Bayern Munchen AG, Tumi, The Kellogg Company, MVV Energie AG, Anglian Water Services, German Football Association (DFB), Nebraska Book Company Inc.
    Contus, eLobe, Breezway, Milky Way Ventures, GB Advisors
    Top Industries
    REVIEWERS
    Manufacturing Company25%
    Financial Services Firm17%
    Agriculture8%
    Wholesaler/Distributor8%
    VISITORS READING REVIEWS
    Computer Software Company23%
    Comms Service Provider16%
    Manufacturing Company6%
    Financial Services Firm6%
    No Data Available
    Company Size
    REVIEWERS
    Small Business36%
    Midsize Enterprise5%
    Large Enterprise59%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise18%
    Large Enterprise64%
    No Data Available
    Buyer's Guide
    CRM
    September 2022
    Find out what your peers are saying about Salesforce, Microsoft, SAP and others in CRM. Updated: September 2022.
    635,162 professionals have used our research since 2012.

    SAP CRM is ranked 3rd in CRM with 18 reviews while Vtiger CRM is ranked 20th in CRM with 1 review. SAP CRM is rated 7.6, while Vtiger CRM is rated 8.0. The top reviewer of SAP CRM writes "Great task and opportunity features with a helpful dashboard". On the other hand, the top reviewer of Vtiger CRM writes "Useful automation, reliable, and scalable". SAP CRM is most compared with Microsoft Dynamics CRM, Oracle CRM, Salesforce Marketing Cloud, Siebel CRM and Salesforce Sales Cloud, whereas Vtiger CRM is most compared with .

    See our list of best CRM vendors.

    We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.