We performed a comparison between SAP CRM and Vtiger CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
"SAP CRM integrates well with SAP ERP which is useful."
"The flexibility to design the portal and customize it according to the needs of the clients is valuable. The integration with SAP ERP is also valuable."
"Once the lead is matured, you can convert it into an opportunity and you can track it by the opportunity based on the product segment."
"What I found most valuable in SAP CRM is its multitenancy, and you can use it from your website, SMS, and even social media, and it's all integrated, so my company is trying to leverage on all of those."
"The initial setup of SAP CRM was simple."
"The most valuable feature is lead management and integration."
"We are using the HANA Z database for CRM, which enhances the products we are currently using by making the system more efficient. Everything is connected to CRM, so we can use the data for analytics, sales forecasting, and data modeling."
"The features that are used most are the lead model and the opportunity model. We can create many different pipelines with many phases. These features improved our process in the States very well."
"The most valuable feature of Vtiger CRM is automation."
"SAP CRM could improve in the area of user-friendliness. It would help if you had an engineer to do the administration. The migration is complex when moving from the old version to the latest version."
"What I see as a challenge against our competitor is that Salesforce comes with more flexibility, for enhancement purposes, whereas the SAP CRM Cloud is more robust and rigid. It's not flexible to implement any bespoke solution."
"The solution needs more flexible customization, tender request, and they need to think about some of the localization aspects."
"They have recently updated their user interface but they should continue to improve upon it in the future. Additionally, overall performance or speed of response times could be better."
"When features do get added, we would like the product to notify us in a timely way."
"CRM is costlier than its competitors."
"The implementation and integrations could be better. After we went into the production environment, we had some issues. Most of them were with the ERP integration. Many other issues were around the client's integrations between the ERP and CRM platforms. It could be more user-friendly. It wasn't very user-friendly initially, but now it's easier for them to use. Now, the users can use that platform better than at the beginning. We would like to see reports with more analytic features and artificial intelligence in the next release. For example, show more metrics and KPIs and more dynamic dashboards. Because the platform has some models, but it's not easy to use. It's a little complex."
"In the future, machine learning and artificial intelligence functionality need to be included."
"The mobile design could improve in Vtiger CRM. It could be more user-friendly."
Earn 20 points
SAP CRM provides marketing solutions for big data analytics, social media marketing, segmentation, multichannel campaigns, loyalty, and resource management.
SAP CRM is ranked 3rd in CRM with 18 reviews while Vtiger CRM is ranked 20th in CRM with 1 review. SAP CRM is rated 7.6, while Vtiger CRM is rated 8.0. The top reviewer of SAP CRM writes "Great task and opportunity features with a helpful dashboard". On the other hand, the top reviewer of Vtiger CRM writes "Useful automation, reliable, and scalable". SAP CRM is most compared with Microsoft Dynamics CRM, Oracle CRM, Salesforce Marketing Cloud, Siebel CRM and Salesforce Sales Cloud, whereas Vtiger CRM is most compared with .
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