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ServiceNow Security Operations vs Vicarius vRx comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Nov 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Zafran Security
Sponsored
Average Rating
9.4
Reviews Sentiment
8.2
Number of Reviews
5
Ranking in other categories
Vulnerability Management (18th), Continuous Threat Exposure Management (CTEM) (2nd)
ServiceNow Security Operations
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
21
Ranking in other categories
Security Incident Response (2nd), Security Orchestration Automation and Response (SOAR) (6th), Risk-Based Vulnerability Management (10th)
Vicarius vRx
Average Rating
8.0
Reviews Sentiment
7.6
Number of Reviews
21
Ranking in other categories
Vulnerability Management (15th), Patch Management (7th), Risk-Based Vulnerability Management (6th)
 

Featured Reviews

Israel Cavazos Landini - PeerSpot reviewer
Weekly insights and risk analysis facilitate informed security decisions
I appreciate the weekly insights Zafran provides, which include critical topics for networks and IT security, allowing us to evaluate which insights apply to our environment. The organization score feature is valuable to keep the leadership team updated on how our infrastructure fares security-wise. The applicable risk level versus base risk level feature is beneficial because prior to Zafran, we only used the base risk level, but now understand that risk depends on the asset itself. Zafran is an excellent tool.
KishoreKumar4 - PeerSpot reviewer
A low-cost and open-source tool for incident and change management
If we encounter challenges while deploying, we raise incidents. These incidents are categorized by priority: high, medium, and low. We assign an incident number and notify the relevant teams to address the issue. For instance, if we experience a problem with Cloud services or any other issue, we…
OrenBen Shalom - PeerSpot reviewer
Consolidates vulnerability discovery, prioritization, and remediation in a single platform
Vicarius vRx offers several advantages, especially for organizations with diverse operating systems and applications requiring frequent patching. The platform helps prioritize patch installation by identifying high-risk vulnerabilities, allowing IT teams to focus on critical threats first. This prioritization is crucial because it prevents IT teams from being overwhelmed by the constant influx of patches, enabling them to create a manageable plan and allocate resources effectively. By distinguishing between critical, high-risk, and medium-risk vulnerabilities, Vicarius vRx empowers IT teams to address the most urgent threats promptly and schedule less critical patches for later. Both native operating system updates and Vicarius vRx offer vulnerability remediation. Native OS updates allow for the patching of system vulnerabilities on Windows, macOS, and Linux. However, Vicarius vRx provides a single solution for installing both operating system and application updates by also discovering application vulnerabilities. Another valuable feature is virtual patching, which allows us to protect an asset from a specific vulnerability without installing a patch. Sometimes, installing a patch alone is insufficient and requires restarting the asset. However, production servers often cannot be restarted during the day, restricting restarts to specific timeslots. Virtual patching creates a network-based protection layer that prevents exploitation of a vulnerability, offering a temporary safeguard. While not a foolproof solution for long-term use, it's a valuable tool that reduces tension between IT and security teams by providing time to properly install patches.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Zafran has become an indispensable tool in our cybersecurity arsenal."
"We saw benefits from Zafran Security almost immediately after deploying it."
"We are able to see the real risk of a vulnerability on our environment with our security tools."
"Overall, we have seen about eighty-seven percent reduction of the number of vulnerabilities that require urgency to remediate, specifically the number of criticals."
"Zafran is an excellent tool."
"My favorite feature is the application vulnerability scanner."
"Reduces time to closure and closure metrics for vulnerabilities."
"The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user."
"ServiceNow Security Operations provides significant control over vulnerabilities, allowing users to mark false alarms as false positives and ignore them, which is important because many vulnerabilities are not real but appear as such."
"It has helped optimize security costs by consolidating multiple tools into one platform."
"ServiceNow Security Operations also takes care of GRC, governance, risk and compliance, enabling it to provide risk assessment."
"The solution is available over the cloud and is easy to manage."
"​Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence.​"
"Vicarius vRx consolidates vulnerability discovery, prioritization, and remediation in a single platform."
"Vicarius vRx has reduced our mean time to remediate vulnerabilities by 20%."
"Vicarius vRx offers several advantages, especially for organizations with diverse operating systems and applications requiring frequent patching."
"The most valuable features of vRx would be virtualized patching and severity prioritization."
"Agent-based scanning is the most valuable feature."
"I also like how easy it is to use. We instructed some companies on how to use it, provided them with an account, and gave them the ability to deploy and patch. They could quickly figure it out. We can spend an hour in the office showing someone how everything works, and they're good to go. It's the same with our customers."
"The other products we looked at had patching tagged on another product, whereas this solely looked after the patching and vulnerabilities, which is good. We did not see any other products with such capability."
"The strongest advantage of Vicarius vRx is its intuitive interface, which requires minimal explanation or support, even for first-time users."
 

Cons

"I think the ability to have some enhanced reporting capabilities is something they can improve on, as they have good reports but we have asked for some specific reporting enhancements."
"Initially, we were somewhat concerned about the scalability of Zafran due to our large asset count and the substantial amount of information we needed to process."
"The dashboarding and reporting functionality of Zafran Security is an area that definitely could use some improvements."
"They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases."
"One area for improvement for the product is the need to tailor and alter some codes for customization, which can cause issues during upgrades. It does not support customized operations."
"There is room for improvement in terms of developer support and documentation."
"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified."
"In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones."
"​Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change.​"
"It's very slow. When you click a button or update a field, it takes forever to actually react."
"There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution."
"There can be more scripting capability and more filtering capability. We should be able to filter more granular details in the operating system such as whether it is a service, application, executable, or something like that. For the most part, we are satisfied with what we are able to filter."
"We are now in the process of trying to get our money back because the tool does not work."
"Unlike previous vulnerability management systems that relied on network scanning appliances to discover and assess endpoints, Vicarius' agent-based approach is less effective for devices like switches, routers, and printers where agent installation is impractical."
"I would appreciate additional filter options, such as the ability to filter by AWS tags."
"While I appreciate the automation of vulnerability management, Vicarius vRx's current manual patchless application is a point for improvement."
"I would like to see a way to build a virtual environment where we can test patches in real-time before we deploy."
"The user interface for deploying patches can be improved, as it appears complicated when launching patches."
"The patchless protection feature is currently difficult to understand and could be made more user-friendly."
 

Pricing and Cost Advice

Information not available
"The product is more expensive than other solutions."
"This product is a good value for the money."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"It is an expensive product."
"Vicarius vRx offers a competitive price point for the features it provides."
"The price of vRx seems fair. None of our clients complained about the pricing. They all thought it was reasonable. Once people understood what it does, it didn't take much to get them to sign up."
"The pricing was very reasonable and fair compared to other products. I liked that there was no tiered system. One price gave access to everything, which is nice. It is not something you get too often with enterprise IT."
"The pricing is fair."
"From a pricing perspective, Vicarius was cheaper compared to other competitors."
"I do not use other solutions, so I cannot compare its pricing to others, but its price seems okay."
"I am not sure how much it costs, but it would have saved us some costs."
"In the past, Vicarius vRx was cheap, but now they have adjusted their pricing policy, resulting in higher renewal costs. We have had some conversations with them regarding a smaller jump in the renewal cost."
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Top Industries

By visitors reading reviews
Computer Software Company
12%
Financial Services Firm
11%
Manufacturing Company
7%
Healthcare Company
6%
Financial Services Firm
19%
Manufacturing Company
12%
Computer Software Company
10%
Government
8%
Computer Software Company
15%
Media Company
11%
Non Profit
11%
Manufacturing Company
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Zafran Security?
The current pricing of Zafran Security is fair overall. They were good to work with to accommodate our organization w...
What needs improvement with Zafran Security?
The dashboarding and reporting functionality of Zafran Security is an area that definitely could use some improvement...
What is your primary use case for Zafran Security?
Zafran Security is helping reduce the amount of critical vulnerabilities in our environments that require prompt reme...
What do you like most about ServiceNow Security Operations?
The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
What is your experience regarding pricing and costs for ServiceNow Security Operations?
The product is more expensive than other solutions like Archer but offers more features, making the pricing justifiable.
What needs improvement with ServiceNow Security Operations?
In terms of improvements, there are several things that could enhance ServiceNow Security Operations in the future, e...
What is your experience regarding pricing and costs for Vicarius vRx?
I do not use other solutions, so I cannot compare its pricing to others, but its price seems okay.
What needs improvement with Vicarius vRx?
I would be happy if the patch update could be downloaded to the Vicarius server and then implemented on the client. C...
What is your primary use case for Vicarius vRx?
We use Vicarius vRx to manage all third-party software updates. Previously, we could manage Windows updates, but thir...
 

Overview

 

Sample Customers

Information Not Available
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Information Not Available
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