SAS Marketing Automation vs Salesforce Marketing Cloud comparison

Why PeerSpot?

Salesforce and SAS are both solutions in the Marketing Automation category. Salesforce is ranked #1 with an average rating of 8.2, while SAS is ranked #21. Salesforce holds a 10.7% mindshare in MA, compared to SAS’s 1.3% mindshare. Additionally, 98% of Salesforce users are willing to recommend the solution, compared to 100% of SAS users who would recommend it.

Salesforce Marketing Cloud

Read 63 Salesforce Marketing Cloud reviews

13,845 Views
8,861 Comparison Views

98% willing to recommend

SAS Marketing Automation

Read 2 SAS Marketing Automation reviews

1,225 Views
1,103 Comparison Views

100% willing to recommend

Salesforce Marketing Cloud

SAS Marketing Automation

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Jan 6, 2025

SAS Marketing Automation and Salesforce Marketing Cloud compete in the marketing solutions category. Salesforce Marketing Cloud has an advantage with its advanced features and perceived value despite SAS's favorable pricing.

Features: SAS Marketing Automation offers predictive analytics, customer segmentation, and campaign optimization tools. Salesforce Marketing Cloud provides superior integration capabilities, customization options, and adaptability to diverse marketing needs.

Ease of Deployment and Customer Service: SAS Marketing Automation is known for a straightforward deployment process and efficient support resources. Salesforce Marketing Cloud offers extensive support and training programs, which improve implementation efficiency despite a more involved setup process.

Pricing and ROI: SAS Marketing Automation is more cost-effective with lower initial setup costs and good ROI through targeted analytics. Salesforce Marketing Cloud has higher setup costs but offers significant returns due to comprehensive features and customization, justifying the investment for long-term value.

To learn more, read our detailed SAS Marketing Automation vs. Salesforce Marketing Cloud Report (Updated: November 2026).

Buyer's Guide

SAS Marketing Automation vs. Salesforce Marketing Cloud

November 2026

Download the complete report

Helped 921,665 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Salesforce Marketing Cloud

Ranking in Marketing Automation

1st

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Social CRM (3rd), Marketing Management (1st), Social Media Management Solutions (2nd)

SAS Marketing Automation

Ranking in Marketing Automation

21st

Average Rating

7.6

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of November 2026, in the Marketing Automation category, the mindshare of Salesforce Marketing Cloud is 10.7%, down from 18.0% compared to the previous year. The mindshare of SAS Marketing Automation is 1.3%, down from 1.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Marketing Automation Mindshare Distribution
Product	Mindshare (%)
Salesforce Marketing Cloud	10.7%
SAS Marketing Automation	1.3%
Other	88.0%

Marketing Automation

Featured Reviews

GauravSingh2

Senior Consultant at a tech vendor with 10,001+ employees

Targeted email journeys have boosted campaign insight and now need better data access and support

I feel that Salesforce Marketing Cloud can be improved in how the data views are accessed; it would be better to have something more physical. With data extensions, you can view them directly, but for data views, it is very difficult as you can only send it out or load it into data extensions. Improvements can also be made in the connections to different external tools such as Azure or AWS. Customer support can be improved in Salesforce Marketing Cloud, as sometimes it is not clear what the issue is or how to approach solving it, and it also takes time to resolve issues.

Read full review

reviewer1549071

Senior Solution Architecht at a comms service provider with 10,001+ employees

Highly customizable but should have more out-of-the-box features

The product is highly customizable, but the marketing and business teams want a lot of things to be built out of the box. A lot of features that could be out of the box aren't there. The main concern is to keep the system in such a way that it provides you with some out-of-the-box features and some customizable features as well. An example would be stratification or stratified sampling of customers. It's something that is not part of the product. It's something I have built using this product. If something like this is available out of the box as part of the product, you don't have to particularly manage that. For the outbound campaigns, there should be dynamic offer or treatment assignments.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Email Studio is one of the core parts of Salesforce Marketing Cloud."

"Datorama is part of Salesforce Marketing Cloud, which is quite a valuable feature that provides customer analytics."

"It is straightforward to set up."

"The tool is flexible and helps us with insights and reports. Salesforce Marketing Cloud has improved our organizational functions by creating an environment where clients and internal staff can access information about various solutions. For instance, clients can apply for different projects, and internal staff can approve them based on donor requirements. This simplifies communication between clients, donors, and our company,"

"Its licensing is on an annual basis, and customers are okay with its licensing cost, and they don't find it expensive."

"I like that Salesforce allows for the integration of different data sources."

"Overall, I would rate Salesforce Marketing Cloud a nine out of 10."

"In Salesforce Marketing Cloud, the ability to send emails effectively is very valuable."

More Salesforce Marketing Cloud pros

"SAP Marketing Automation is user-friendly. The interface is nice and clear. You can see the different diagrams and define various filters and targets. You can also export the customer information you collect to make the campaign. It's easy to understand how this information is entered. There are also a lot of platforms that show the results of campaigns. You can customize your data and define different reports, but SAS also provides a standard report."

"You can enable it for business users or marketing users to use it in a self-service way. So, the technical team is needed to build the features or processes, and then those processes can be used in a self-service way by your non-technical users."

Cons

"An area of Salesforce Marketing Cloud that could be improved is the connectivity between Sales Cloud and Marketing Cloud platforms."

"The query building's a bit weak if you want to build something new. It's a bit complicated."

"The general setup and understanding of how to use it can be improved. There should be easier self-service for setting up dashboards. Currently, we have someone setting them up for us. I wish it was easier."

"Salesforce Marketing Cloud could improve by having more graphical options because a lot of tables are now only numbers and percentages and data. I prefer graphs, lines, and pie charts. I know there are ways to receive this from Salesforce Marketing Cloud. It doesn't play a huge role in my daily work to invest the time to figure it out. I feel that it would be time wasted. They could make the graphical options easier to find and use in the future."

"There could be easier tools to configure the product and to create landing pages to better handle large data sets."

"The product takes too long to manage a large volume of data, it lacks that capacity."

"Salesforce Marketing Cloud is expensive. The email functionality should be more modern and user-friendly."

"Customer support could be improved, especially for new features where I do not always receive proper solutions from the platform provider."

More Salesforce Marketing Cloud cons

"You need to buy connectors to integrate Marketing Automation with various suppliers."

"You need to buy connectors to integrate Marketing Automation with various suppliers. For example, if I want to see the data through Power BI, I need a connector to see the data directly. Otherwise, you need to do everything manually. You have to download information from SAS and then save a text file, and then I can import it into Power BI. I would like Marketing Automation to have this native functionality without the need to pay more for connectors."

"The product is highly customizable, but the marketing and business teams want a lot of things to be built out of the box. A lot of features that could be out of the box aren't there. The main concern is to keep the system in such a way that it provides you with some out-of-the-box features and some customizable features as well."

Pricing and Cost Advice

"The solution's pricing is very high and should be more flexible for smaller companies."

"It's normal pricing."

"The solution is a bit expensive."

"The licensing cost for the solution is on a yearly basis."

"Its licensing is on an annual basis. Customers are okay with its licensing cost, and they don't find it expensive."

"It is a license per user."

"This is a low cost solution suited to larger organizations."

"We did a yearly license. We negotiated and got a great deal. I don't think we would have gotten far with the regular price, but they negotiated, so it was worth that."

More Salesforce Marketing Cloud pricing and cost advice

"I'm not aware of the full cost. The financials are not with me. In terms of additional costs, there are always OpEx and CapEx. That's one way to look at it. You also need separate hardware to deploy the product."

See which vendors are best for you

Use our free recommendation engine to learn which Marketing Automation solutions are best for your needs.

See recommendations

921,665 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

16%

Construction Company

Manufacturing Company

Comms Service Provider

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	20
Midsize Enterprise	15
Large Enterprise	34

No data available

Questions from the Community

What is your experience regarding pricing and costs for Salesforce Marketing Cloud?

I did not work on any pricing or implementation aspects but learned on my own when dealing with Revenue Cloud products.

See all answers

What needs improvement with Salesforce Marketing Cloud?

Regarding areas for improvement, the realization of value from Salesforce Einstein's predictive AI features is a notable challenge. Although the implementation partner highlighted these capabil...

See all answers

What is your primary use case for Salesforce Marketing Cloud?

As a consultant, I partner with organizations to optimize their use of Salesforce Marketing Cloud (SFMC). My engagement often begins pre-implementation, where I lead the requirements gathering proc...

See all answers

Ask a question

Earn 20 points

Comparisons

Marketo vs Salesforce Marketing Cloud

Compared 9% of the time

Oracle Eloqua vs Salesforce Marketing Cloud

Compared 9% of the time

HubSpot Marketing Hub vs Salesforce Marketing Cloud

Compared 8% of the time

Zeta Marketing Platform vs Salesforce Marketing Cloud

Compared 4% of the time

Adobe Campaign vs Salesforce Marketing Cloud

Compared 4% of the time

More Salesforce Marketing Cloud Competitors

Marketo vs SAS Marketing Automation

Compared 16% of the time

Act-On Software vs SAS Marketing Automation

Compared 10% of the time

Oracle Eloqua vs SAS Marketing Automation

Compared 9% of the time

SugarCRM Platform vs SAS Marketing Automation

Compared 8% of the time

Right On Interactive vs SAS Marketing Automation

Compared 6% of the time

More SAS Marketing Automation Competitors

Product Reports

Buyer's Guide

Salesforce Marketing Cloud

October 2026

Download Salesforce Marketing Cloud product report

Buyer's Guide

Marketing Automation

October 2026

Download SAS Marketing Automation product report

Also Known As

ExactTarget

SAS Campaign Management

Overview

Salesforce Marketing Cloud offers robust tools for content management, customer engagement, and multi-channel campaigns, enhancing personalization and communication with insightful analytics.

Salesforce Marketing Cloud integrates CRM functions, supporting automation and scalability while providing real-time notifications. It enables effective marketing campaigns through features like Content Builder and Journey Builder. Its AI-powered tools streamline data management and enhance productivity, though improvements in interfaces, third-party integrations, and development environments are needed. Companies benefit from email marketing capabilities and leverage the platform for lead generation and sales management.

What are the key features of Salesforce Marketing Cloud?

Content Builder: Streamlines content management for effective campaigns.
Advertising Studio: Engages customers across multiple platforms.
Journey Builder: Manages multi-channel marketing campaigns with ease.
Automation and Integration: Supports CRM functions, enhancing personalization and analytics.

What benefits or ROI should be considered in evaluations?

Ease of Use: User-friendly interface improves marketing efficiency.
Scalability: Adapts to growing marketing needs of companies.
Real-Time Notifications: Keeps users informed for timely actions.
AI-Powered Tools: Enhances productivity and strategy optimization.

Industries implement Salesforce Marketing Cloud for diverse applications such as email marketing, campaign management, and customer engagement, leveraging CRM capabilities for enhanced sales strategies. Organizations use it for integrating advertising, direct communication, and automation, targeting improved customer interactions and increased outreach.

Salesforce

SAS Marketing Automation efficiently empowers organizations to streamline their marketing campaigns, ensuring refined strategy execution and optimized customer interactions.

SAS Marketing Automation stands out by providing marketers with advanced tools to tailor customer engagements efficiently. It utilizes data-driven insights to enhance marketing strategies, improve responsiveness, and increase campaign effectiveness. With intuitive analytics, marketers can segment audiences, identify key trends, and adapt to market demands in real-time. This results in more targeted campaigns and a higher return on marketing investments.

What are the most important features of SAS Marketing Automation?

Customer Segmentation: Allows precise audience targeting to enhance engagement.
Predictive Analytics: Utilizes data models to forecast marketing outcomes.
Omnichannel Campaign Management: Streamlines operations across various touchpoints.
Real-Time Decision Making: Enables quick adaptation to changing customer behaviors.
Comprehensive Reporting: Provides detailed insights into marketing performance.

What benefits or ROI can users expect from SAS Marketing Automation reviews?

Enhanced Efficiency: Saves time by automating marketing processes.
Increased ROI: Delivers higher returns through tailored customer interactions.
Improved Engagement: Boosts customer responsiveness with personalized campaigns.
Cost Reduction: Lowers expenses through strategic resource allocation.

SAS Marketing Automation finds its application in sectors like retail, finance, and healthcare where personalized marketing is crucial. In retail, it facilitates customer journey mapping, boosting sales. In finance, it enhances client acquisition through targeted offers, while in healthcare, it improves patient outreach and education.

SAS

Sample Customers

American Express, Financial Conduct Authority, KPN, Merck KGaA, Peterborough City Council, The Chapar, ADP, Financial Times, Stanley Black & Decker, SureFlap, Western Union, Philips

Staples

Buyer's Guide

SAS Marketing Automation vs. Salesforce Marketing Cloud

November 2026

Free Report: SAS Marketing Automation vs. Salesforce Marketing Cloud

Find out what your peers are saying about SAS Marketing Automation vs. Salesforce Marketing Cloud and other solutions. Updated: November 2026.

DOWNLOAD NOW

921,665 professionals have used our research since 2012.

See our SAS Marketing Automation vs. Salesforce Marketing Cloud report.

See our list of best Marketing Automation vendors.

We monitor all Marketing Automation reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.