Pega CRM vs Sage CRM comparison

Pega and Sage are both solutions in the CRM category. Pega is ranked #17 with an average rating of 7.7, while Sage is ranked #29 with an average rating of 8.3. Pega holds a 1.4% mindshare in CRM, compared to Sage’s 0.6% mindshare. Additionally, 100% of Pega users are willing to recommend the solution, compared to 77% of Sage users who would recommend it.

Pega CRM

Read 10 Pega CRM reviews

876 Views
561 Comparison Views

100% willing to recommend

Sage CRM

Read 8 Sage CRM reviews

361 Views
343 Comparison Views

77% willing to recommend

Pega CRM

Sage CRM

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Executive SummaryUpdated on Dec 19, 2024

Sage CRM and Pega CRM compete in the customer relationship management category. Sage CRM tends to have the upper hand with its user-friendly interface and strong accounting features, whereas Pega CRM is notable for its advanced case management and workflow capabilities.

Features: Sage CRM is known for its comprehensive accounting and finance features, integration with Microsoft Office 365, and strong reporting capabilities. Pega CRM excels in advanced case management, flexible workflows, and seamless integration capabilities, supporting complex customer engagements.

Room for Improvement: Sage CRM could improve its interaction with email and social platforms, enhance dynamic reporting dashboards, and address synchronization issues. Pega CRM can improve by enhancing the user interface, offering better decisional data analysis, and expanding database-level customization options.

Ease of Deployment and Customer Service: Sage CRM supports both on-premises and cloud deployments and offers satisfactory technical support that could be more responsive. Pega CRM offers public, hybrid, and private cloud options with responsive technical support, providing a configuration-driven approach for easier deployment.

Pricing and ROI: Sage CRM is moderately priced with a positive ROI, but it can be perceived as expensive in some regions. Pega CRM, though more costly, provides a client-specific licensing model and delivers strong ROI through its extensive features.

To learn more, read our detailed Pega CRM vs. Sage CRM Report (Updated: July 2025).

Buyer's Guide

Pega CRM vs. Sage CRM

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Pega CRM

Ranking in CRM

17th

Average Rating

8.0

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (5th)

Sage CRM

Ranking in CRM

29th

Average Rating

7.8

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2025, in the CRM category, the mindshare of Pega CRM is 1.4%, up from 1.4% compared to the previous year. The mindshare of Sage CRM is 0.6%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Srinivas Ganisetti

AVP/Sr Analyst Apps at a financial services firm with 10,001+ employees

Case management feature is valuable but the pricing is expensive

I would like to suggest the solution but it really depends on your specific requirements, your business use cases and future plans. There is a significant investment involved in this solution and therefore it is very crucial to reevaluate your future necessity including automation potential and modernization plans. I would suggest that you select any kind of solution and explore alternatives of similar functionalities at a lower cost. This might help you to achieve more with less. In my experience, I would rate it between seven to eight because it offers robust capabilities. But please be aware that other BPM tools are emerging with similar features at a lower cost. Pega CRM is perceived as bulk care compared to order tools, as many of its capabilities are potentially underutilized. I would rate it 7 out of 10.

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AkinolaOni

Senior Manager Sales Operations at Smile Telecoms Nigeria- Lagos Core via London

A CRM with strong reporting features that we use across several departments at my organization

We used to face downtime, in which some of our other platforms had issues synchronizing with Sage. I don't know whether it's an API or design issue somewhere, but there are these interfacing issues where systems sometimes don't talk to each other. Other than that, I would like Sage to improve their UI.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The product's deployment phase was easy."

"It also reduces the duration per call, and it ensures a first time resolution of the issue."

"Pega offers a clear parent-child case relationship that's easily created and maintained. Dependencies can be configured, where reaching a specific stage in a parent case automatically triggers a child task in a child case, while the parent case remains on hold until a certain condition is met before moving forward. This configuration allows multiple users to work on cases in parallel. Many of these settings are readily available within Pega case settings. Overall, Pega's case management is unparalleled compared to other options."

"The solution is very easy to use."

"The most valuable feature is the ability to pull information about the customer on-the-fly so they feel the interaction is more personal."

"Great flexibility and its locking mechanism enable multiple users to work on the same case seamlessly."

"The case management feature is really valuable."

"We can effortlessly manage the data within it, and it offers ease of use and high flexibility to present the data across various vendors."

More Pega CRM pros

"The most valuable feature is the case management system, which allows for the customization of workflows and saving solutions."

"Sage CRM is flexible, customizable, and user-friendly."

"We have found the solution to be stable."

"The solution's technical support is fast to respond."

"The most useful aspect of Sage CRM is the capability to keep track of each staff member's communication and bill processing activities. The ability to track both customers and employees is a useful tool."

"The Sage Accpac solution has definitely been the most valuable because the finance features are excellent."

"The part I like the most is the reporting."

"It has been helpful for opportunity management and lease management."

Cons

"The disadvantage of the tool stems from the fact that it does not allow users to make database-level modifications."

"The UI is lagging and needs to be improved."

"The solution has room for improvement around decisional and real-time data analysis."

"There has been a common acknowledgment among customers that this solution is an expensive tool and they often opt for cheaper tools like Comodo"

"For many of the clients, they have a separate system or separate layer of UI and a separate layer of the business rules engine, which Pega has taken care of in the recent releases."

"It would be beneficial to enhance the pricing and support implementation options as they are currently quite expensive."

"They should enable the data-driven streaming feature inside it."

"Price is always a concern for many organizations. They often think Pega is expensive, and sometimes they don't fully understand the pricing model."

More Pega CRM cons

"The product could be improved by modernizing the charts and analytics. Additionally, the export features and interactivity of the charts need enhancement."

"With regards to monitoring the transaction with alerts, it could be better."

"Its user interface could be better."

"The scalability of this solution depends on whether you have a team that can configure it for scale."

"Sage CRM would benefit from improving its interaction with email communication sites and social media platforms in order to gather more leads."

"I would like Sage to improve their UI."

"From an improvement perspective, the ability to make modifications to the product needs to be more user-friendly."

"Sage CRM doesn't have a dashboard for dynamic reporting."

Pricing and Cost Advice

"We have numerous uses of the solution in our organisation. Almost 72 applications are integrated with Pega CRM, and some of them are shutting down for various reasons including the high licensing costs. There is a strong focus in the market and offices on cost reduction."

"It is expensive."

"The pricing is on the higher side."

"Though my company has to have a perpetual license per user, there is a need to make annual payments towards the costs attached to the support my organization receives from Sage CRM's technical team."

"The product is expensive."

"We pay for eight core modules and 20 user licenses and this costs us $1500 per year."

"From an African perspective, the solution is relatively expensive."

"We have a yearly license."

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Top Industries

By visitors reading reviews

Financial Services Firm

26%

Computer Software Company

10%

Manufacturing Company

Comms Service Provider

Computer Software Company

29%

Government

13%

Manufacturing Company

11%

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Pega CRM?

The product's deployment phase was easy.

See all answers

What needs improvement with Pega CRM?

The disadvantage of the tool stems from the fact that it does not allow users to make database-level modifications. In Siebel CRM, you have complete control over your database, you can do any datab...

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What is your primary use case for Pega CRM?

Pega CRM uses a layer cake architecture. Basically, the tool is a convenient application to use even if you are not a technical person, like a business analyst. I use the solution for the CRM modul...

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What do you like most about Sage CRM?

The solution's technical support is fast to respond.

See all answers

What is your experience regarding pricing and costs for Sage CRM?

The product is expensive.

See all answers

What needs improvement with Sage CRM?

The product could be improved by modernizing the charts and analytics. Additionally, the export features and interactivity of the charts need enhancement.

See all answers

Comparisons

Microsoft Dynamics CRM vs Pega CRM

Compared 20% of the time

Salesforce Service Cloud vs Pega CRM

Compared 17% of the time

Salesforce Sales Cloud vs Pega CRM

Compared 16% of the time

Siebel CRM vs Pega CRM

Compared 16% of the time

Genesys Cloud CX vs Pega CRM

Compared 11% of the time

More Pega CRM Competitors

Microsoft Dynamics CRM vs Sage CRM

Compared 67% of the time

Oracle CX Sales vs Sage CRM

Compared 33% of the time

More Sage CRM Competitors

Product Reports

Buyer's Guide

Pega CRM

August 2025

Download Pega CRM product report

Buyer's Guide

CRM

August 2025

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Also Known As

Chordiant

No data available

Overview

Pega BPM streamlines your operations so you can reduce costs and improve business agility. Pega is recognized by leading analyst firms as the most comprehensive and unified BPM platform.

Pega

SageCRM software automates sales tasks such as creating quotes and orders, forecasting sales, progressing leads, and converting them to opportunities using sales workflows. Using CRM software, your marketing team can identify the sources of leads, opportunities and closed sales. They can also find customer information for upcoming campaigns and send targeted email marketing campaigns. When customers place orders for your products or services after these marketing campaigns, you can track these orders using an ERP or business management solution. It can be fully integrated CRM or Sage Sales, Marketing, Service modules to suit your business needs.

Sage

Sample Customers

The State of Maine, Aegis, Aegon, AIG Japan, ING

Avis, Fuji Xerox, Formula 1

Buyer's Guide

Pega CRM vs. Sage CRM

July 2025

Free Report: Pega CRM vs. Sage CRM

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