PagerDuty Operations Cloud and ServiceNow Orchestration compete in the operations management and automation category. PagerDuty gains an advantage due to its effective on-call management features, although both face areas for improvement.
Features: PagerDuty Operations Cloud offers robust alerting capabilities, automatic escalations, and a user-friendly mobile application. It integrates well with monitoring tools, allowing for effective on-call scheduling and escalation management. ServiceNow Orchestration automates business processes with strong integration capabilities and supports employee onboarding, providing a flexible interface for development with its drag-and-drop workflow capabilities.
Room for Improvement: PagerDuty could improve integration capabilities, noise suppression, and roster management while enhancing its interface with other tools like Jira. ServiceNow Orchestration needs better integration with external systems, more automation sequences, and enhanced event monitoring, while addressing challenges posed by its rigid framework and high costs.
Ease of Deployment and Customer Service: PagerDuty is deployed on public and private clouds with highly rated technical support noted for responsiveness and efficiency. ServiceNow Orchestration, available on public, private, and hybrid clouds, provides responsive technical support but presents challenges with complex, costly deployments.
Pricing and ROI: PagerDuty's pricing is user-based and may become costly with additional users, though users find the ROI valuable due to efficient alert management. ServiceNow Orchestration has a complex cost structure with various license types, leading to high prices for extensive functionality, but offers significant ROI by streamlining business processes.
| Product | Market Share (%) |
|---|---|
| PagerDuty Operations Cloud | 0.3% |
| ServiceNow Orchestration | 3.7% |
| Other | 96.0% |
| Company Size | Count |
|---|---|
| Small Business | 12 |
| Midsize Enterprise | 11 |
| Large Enterprise | 19 |
| Company Size | Count |
|---|---|
| Small Business | 3 |
| Midsize Enterprise | 4 |
| Large Enterprise | 8 |
The PagerDuty Operations Cloud is the platform for mission-critical, time-critical operations work in the modern enterprise. Through the power of AI and automation, it detects and diagnoses disruptive events, mobilizes the right team members to respond, and streamlines infrastructure and workflows across your digital operations. The Operations Cloud is essential infrastructure for revolutionizing digital operations to compete and win as a modern digital business.
PagerDuty Features
PagerDuty has many valuable key features. Some of the most useful ones include:
PagerDuty Benefits
There are many benefits to implementing PagerDuty. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the PagerDuty solution.
Brandon J., Director of engineering at a wellness & fitness company, says, "The SMS pages and the mobile application are pretty much the top two features."
PeerSpot reviewer Pramodh M., DevSecOps Consultant at a tech services company, comments, “The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable. There is a flexible and easy way of integrating with monitoring tools. It allows us to configure the integration with APIs and plugins as well.”
Syed Mohammad A., Vice President - Operations and Client Services at a financial services firm, mentions, "PagerDuty let us set up rosters based on our shifts. We could assign a hierarchy for how the calls should be escalated and the number of times the call will be transferred between people before it is answered. It makes it easy to access an agent via mobile phone."
A Principal Architect at an energy/utilities company states, “The most important feature that is used is call scheduling. We are also able to actually call IT folks in the case of an emergency.”
ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.
We monitor all Process Automation reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
