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PagerDuty Operations Cloud pros and cons

Vendor: PagerDuty

4.4 out of 5

52 reviews
98% willing to recommend

Pros & Cons summary

PagerDuty Operations Cloud is a reliable platform with seamless integration capabilities, notably with Amazon AWS. It excels in alert notification, escalation, and noise reduction, addressing efficient incident management and response accuracy. While scalability suits organizational growth, limitations exist in scheduling, integration with tools like Jira, and orchestration systems. Notable challenges include high costs and difficulties with AI tool integration, impacting tech buyers seeking comprehensive solutions.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

PagerDuty Operations Cloud is highly reliable, never experiencing downtime in user experience.

The alert notification and escalation features are valuable for efficient incident management.

PagerDuty Operations Cloud integrates seamlessly with various applications, including Amazon AWS.

It provides effective noise reduction and alert deduplication, improving response accuracy.

The ability to scale ensures that PagerDuty Operations Cloud can accommodate growing organizational needs.

CONS

Integration with incident bots or AI tools presents challenges.

Scheduling features are limited and complex to manage.

High costs and issues with subscription add-ons.

Limited integration with other tools like Jira and Confluence.

The orchestration and notification systems need improvement, particularly concerning noise suppression.

PagerDuty Operations Cloud Pros review quotes

Infrastructure Systems Administrator at a printing company with 1,001-5,000 employees

Feb 2, 2016

Afterwards, we didn't want to get rid of it.

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Technical Client Support at a financial services firm with 1,001-5,000 employees

Jun 13, 2016

For a corporate tool – it acts as a 3rd party for a simple wake up tool.

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VP of Support at a tech vendor with 1,001-5,000 employees

Jan 17, 2016

Because of the alert mechanism, our support technicians are prompted about support cases at risk.

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PagerDuty Operations Cloud

Free Report: PagerDuty Operations Cloud Reviews and More

Learn what your peers think about PagerDuty Operations Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.

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Lead Systems Analyst at a logistics company with 1,001-5,000 employees

Feb 2, 2016

With the multiple methods of notification and the escalation policies, we can always be certain that someone will get the message.

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Systems Administrator at a tech company with 51-200 employees

Jan 24, 2016

PagerDuty is of central importance to the continued smooth function of my company and its IT-related infrastructure and applications.

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On-Air IT System Specialist at a marketing services firm with 51-200 employees

Jan 25, 2016

All of our on-call hand-offs are now fully automated with the scheduling system inside PagerDuty.

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Director of Dev Ops at a tech company with 501-1,000 employees

Jan 25, 2016

Just the ability to be able to respond quicker to the issues that are coming up gives the company a better mean times resolution resolution, which is going to improve upon the return on investment for what we spend on PagerDuty.

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Director of Information Technology at a manufacturing company with 501-1,000 employees

Feb 16, 2016

Because of this product we have less business critical applications being down for lengthy periods, which is invaluable.

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Technical Operations Manager with 501-1,000 employees

Jan 27, 2016

It is a great product for routing tickets and alerts, so it saves invaluable time.

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Senior Network Analyst at a tech services company with 501-1,000 employees

Jan 28, 2016

Having an automated system to get the right person out of bed when required is priceless.

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PagerDuty Operations Cloud Cons review quotes

Infrastructure Systems Administrator at a printing company with 1,001-5,000 employees

Feb 2, 2016

I can only suggest cosmetic improvements to the recorded voice when responding to a page. It should be less angry.

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Technical Client Support at a financial services firm with 1,001-5,000 employees

Jun 13, 2016

They need to sort out the date / time function when the time zones switch over from Normal to Daylight savings, and vise versa.

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VP of Support at a tech vendor with 1,001-5,000 employees

Jan 17, 2016

The assigning and editing of the escalation policies could be improved.

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PagerDuty Operations Cloud

Free Report: PagerDuty Operations Cloud Reviews and More

Learn what your peers think about PagerDuty Operations Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.

884,933 professionals have used our research since 2012.

Lead Systems Analyst at a logistics company with 1,001-5,000 employees

Feb 2, 2016

It would be nice if the app could somehow receive the notification of an incident and allow you to customize the warning method on the device end.

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Systems Administrator at a tech company with 51-200 employees

Jan 24, 2016

Open alerts should properly respond to SMS resolution beyond the initial alert.

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On-Air IT System Specialist at a marketing services firm with 51-200 employees

Jan 25, 2016

Some of the UX needs some help for better flow of actions - however I can understand the reasoning behind how some of the UI is laid and how you need to go an extra step to trigger actions.

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Director of Dev Ops at a tech company with 501-1,000 employees

Jan 25, 2016

We have seen some inconsistencies with receiving alerts on an iPhone versus an Android device from time to time.

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Director of Information Technology at a manufacturing company with 501-1,000 employees

Feb 16, 2016

I would defiantly like to see more integration with other systems. This would really add some value for us.

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Technical Operations Manager with 501-1,000 employees

Jan 27, 2016

I’d like to see some kind of supervising element, the functionality to resolve and allow people to be alerted for supervisors. I don’t think that they are going to address this.

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Senior Network Analyst at a tech services company with 501-1,000 employees

Jan 28, 2016

It always needs more integrated applications, especially if you are not a software developer.

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Show 10 more reviews (out of 49)

Product Categories

Product Categories

IT Alerting and Incident Management

Process Automation

Critical Event Management (CEM)

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Product Categories

Product Categories

IT Alerting and Incident Management

Process Automation

Critical Event Management (CEM)

Popular Comparisons

Popular Comparisons

Datadog vs PagerDuty Operations Cloud

Dynatrace vs PagerDuty Operations Cloud

New Relic vs PagerDuty Operations Cloud

ServiceNow IT Operations Management vs PagerDuty Operations Cloud

Freshservice vs PagerDuty Operations Cloud

OpsRamp vs PagerDuty Operations Cloud

BMC TrueSight vs PagerDuty Operations Cloud

SS&C Blue Prism vs PagerDuty Operations Cloud

BigPanda vs PagerDuty Operations Cloud

Moogsoft vs PagerDuty Operations Cloud

FortiMonitor vs PagerDuty Operations Cloud

DX NetOps vs PagerDuty Operations Cloud

Splunk Cloud Platform vs PagerDuty Operations Cloud

Everbridge IT Alerting vs PagerDuty Operations Cloud

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