PagerDuty Operations Cloud pros and cons

Vendor: PagerDuty

4.4 out of 5

35 reviews
97% willing to recommend

1,447 followers

PagerDuty Operations Cloud Pros review quotes

DK

Compliance, Security & Testing Manager at a financial services firm with 11-50 employees

Oct 8, 2020

It reduces the amount of white noise. If something comes through, then it will alert somebody. However, if it's a bit of white noise that comes through at night, then it gets dealt with the next day. Everything is visible to everybody. It's not just a single person getting an SMS, then going, "Oh, I'm not going to worry about that." The visibility to everybody on the team is one of the great things about it because it reduces the white noise.

Read full review

LS

reviewer1376676

VP of Engineering at MessageBird

Jun 25, 2020

The most valuable feature is definitely the flexibility of the schedule. The mobile app is quite also good for what we do: for receiving alerts, acknowledging, assigning, adding new responders. It has rich features for our needs.

Read full review

GK

Tier 4 Support Team Leader at a Comms Service Provider

Mar 1, 2020

A cool feature is that it helps us to understand the flow of the alert. If the alert was coming to the current on-call and he didn't catch the call or didn't notice it for any reason, it starts being escalated automatically, according to the escalation schedule, or to other teammates. You can see the flow very easily on your phone or via the website, if you want to do a post-mortem.

Read full review

PagerDuty Operations Cloud

Free Report: PagerDuty Operations Cloud Reviews and More

Learn what your peers think about PagerDuty Operations Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.

768,857 professionals have used our research since 2012.

Brandon Johnson

Director of engineering at a wellness & fitness company with 51-200 employees

Sep 13, 2022

The SMS pages and the mobile application are pretty much the top two features.

Read full review

Cloud Infrastructure Engineer at Pathlock

Sep 8, 2023

The initial setup is a simple process.

Read full review

DevSecOps Consultant at a tech services company with 51-200 employees

Sep 21, 2022

The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable.

Read full review

Syed Mohammad Arshad

Vice President - Operations and Client Services at a financial services firm with 11-50 employees

Oct 3, 2022

PagerDuty let us set up rosters based on our shifts. We could assign a hierarchy for how the calls should be escalated and the number of times the call will be transferred between people before it is answered. It makes it easy to access an agent via mobile phone.

Read full review

SR

reviewer1482084

Principal Architect at a energy/utilities company with 10,001+ employees

Sep 19, 2022

It has scaled well for us.

Read full review

Michael Blonsky

Devops manager at a pharma/biotech company with 1,001-5,000 employees

Sep 21, 2022

The most valuable features of PagerDuty are customization, access, policies, and different rules regarding the path of escalation. Additionally, it's easy to use and create overrides. For example, if you all are on a call for one week each, but somebody wants to go on PTO, the team needs to swap shifts in PagerDuty. This is easy to do by creating overrides to switch up the set schedules. It's very user-friendly in that aspect. It works well for monitoring and alerting.

Read full review

HS

reviewer1971879

Lead Architect, DevOps at a pharma/biotech company with 10,001+ employees

Sep 23, 2022

The solution's most valuable features are that it adds each alert as a service, has good scheduling capabilities, and includes the ability to write logic based on texts.

Read full review

Show 10 more reviews (out of 21)

PagerDuty Operations Cloud Cons review quotes

DK

Compliance, Security & Testing Manager at a financial services firm with 11-50 employees

Oct 8, 2020

Because of the way you have to structure the rosters, if an engineer has to go on leave (or something), you can't just go in and reassign/take this person out of all of the different rosters that they're in. You have to go into each of the rosters and take them out. There might be a roster for business hours, after hours rotation, and monitoring deployments. Each time we need to take an engineer out of the pool, e.g., if they're sick or on leave, then we have to go and touch all of those rosters, updating and replacing them. Whereas, if we could just take the person out and have it automatically fill in the rostering, then that would make life a lot easier for managing it.

Read full review

LS

reviewer1376676

VP of Engineering at MessageBird

Jun 25, 2020

The solution's analytics are okay. I don't think the features, at this point, give you a lot of insights. We have actually been trying to get insights from it but it hasn't really given us a lot of extra points to explore. We were looking at the number of alerts to see where many of the alerts were coming from. We never managed to get many insights on this.

Read full review

GK

Tier 4 Support Team Leader at a Comms Service Provider

Mar 1, 2020

There is room for improvement with the time schedule. The way the schedule currently works is you assign all the team members in one schedule and it automatically spreads them around throughout the schedule... It would be better to be able to edit the schedule and place my team members where I want, or at least to have that option in addition to the automatic process.

Read full review

PagerDuty Operations Cloud

Free Report: PagerDuty Operations Cloud Reviews and More

Learn what your peers think about PagerDuty Operations Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.

768,857 professionals have used our research since 2012.

Brandon Johnson

Director of engineering at a wellness & fitness company with 51-200 employees

Sep 13, 2022

The biggest area for improvement with PagerDuty is noise suppression. There have been a handful of incidents through our use of PagerDuty over the years where one incident may lead to 30 to 50 pages because you're monitoring all these different things, and each thing is an individual page. There should be the ability to set up paging tiers and group correlations between some of the different pages. That is something that would be really valuable. We should be able to say this one page may have a group or a tree of effective other pages that may tier off of it. So, if you see those pages independently, go ahead and alarm, but if you see this plus that, don't do that.

Read full review

Cloud Infrastructure Engineer at Pathlock

Sep 8, 2023

It cannot be integrated with our upgraded Jira system.

Read full review

DevSecOps Consultant at a tech services company with 51-200 employees

Sep 21, 2022

The On-Call Teams feature could be better in terms of levels of conditions related to which team or member should get the responsibility of handling a matter or incident.

Read full review

Syed Mohammad Arshad

Vice President - Operations and Client Services at a financial services firm with 11-50 employees

Oct 3, 2022

PagerDuty should be integrated with other tools, so it can import the IT roster automatically. Our other rules continue to work once they're configured, but the roster must be added manually.

Read full review

SR

reviewer1482084

Principal Architect at a energy/utilities company with 10,001+ employees

Sep 19, 2022

I am not a direct end user of PagerDuty. It's hard to consider its shortcomings in that sense.

Read full review

Michael Blonsky

Devops manager at a pharma/biotech company with 1,001-5,000 employees

Sep 21, 2022

PagerDuty can improve the integration with Terraform.

Read full review

HS

reviewer1971879

Lead Architect, DevOps at a pharma/biotech company with 10,001+ employees

Sep 23, 2022

The solution does not code all alerts correctly so sometimes you get false positives or multiple alerts for the same issue.

Read full review

Show 10 more reviews (out of 21)

Product Categories

Product Categories

IT Alerting and Incident Management

Process Automation

Critical Event Management (CEM)

Popular Comparisons

Popular Comparisons

Splunk Enterprise Security vs PagerDuty Operations Cloud

ServiceNow vs PagerDuty Operations Cloud

Datadog vs PagerDuty Operations Cloud

New Relic vs PagerDuty Operations Cloud

Zabbix vs PagerDuty Operations Cloud

SolarWinds NPM vs PagerDuty Operations Cloud

SCOM vs PagerDuty Operations Cloud

JIRA Service Management vs PagerDuty Operations Cloud

LogicMonitor vs PagerDuty Operations Cloud

BMC Helix ITSM vs PagerDuty Operations Cloud

BMC TrueSight Operations Management vs PagerDuty Operations Cloud

ManageEngine ServiceDesk Plus vs PagerDuty Operations Cloud

Zendesk vs PagerDuty Operations Cloud

VMware Aria Operations for Applications vs PagerDuty Operations Cloud

BigPanda vs PagerDuty Operations Cloud

See all alternatives

Product Categories

Product Categories

IT Alerting and Incident Management

Process Automation

Critical Event Management (CEM)

Popular Comparisons

Popular Comparisons

Splunk Enterprise Security vs PagerDuty Operations Cloud

ServiceNow vs PagerDuty Operations Cloud

Datadog vs PagerDuty Operations Cloud

New Relic vs PagerDuty Operations Cloud

Zabbix vs PagerDuty Operations Cloud

SolarWinds NPM vs PagerDuty Operations Cloud

SCOM vs PagerDuty Operations Cloud

JIRA Service Management vs PagerDuty Operations Cloud

LogicMonitor vs PagerDuty Operations Cloud

BMC Helix ITSM vs PagerDuty Operations Cloud

BMC TrueSight Operations Management vs PagerDuty Operations Cloud

ManageEngine ServiceDesk Plus vs PagerDuty Operations Cloud

Zendesk vs PagerDuty Operations Cloud

VMware Aria Operations for Applications vs PagerDuty Operations Cloud

BigPanda vs PagerDuty Operations Cloud

See all alternatives

Related questions

66

What are the differences between PagerDuty and ServiceNow？

959

How do you decide about the alert severity in your Security Operations Center (SOC)?

1,773

What is an incident response playbook and how is it used in SOAR?

1,285

What is the difference between mitigation and remediation in incident response?

108

What tools and solutions do you use for automated incident response in an enterprise in 2022?

6

What measures should a business have in place to enable an effective incident response for data breaches?

623

Why a Security Operations Center (SOC) is important?

15

What are some Incident management best practices to keep in mind?

45

GoDaddy has been hacked again. What can be done better?