Opsgenie vs PagerDuty Operations Cloud comparison

Atlassian and PagerDuty are both solutions in the IT Alerting and Incident Management category. Atlassian is ranked #2 with an average rating of 8.3, while PagerDuty is ranked #1 with an average rating of 8.5. Atlassian holds a 14.3% mindshare in IMS, compared to PagerDuty’s 23.2% mindshare. Additionally, 100% of Atlassian users are willing to recommend the solution, compared to 97% of PagerDuty users who would recommend it.

Opsgenie

Read 14 Opsgenie reviews

1,615 Views
1,615 Comparison Views

100% willing to recommend

PagerDuty Operations Cloud

Read 37 PagerDuty Operations Cloud reviews

4,761 Views
2,428 Comparison Views

97% willing to recommend

Opsgenie

PagerDuty Operations Cloud

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Executive SummaryUpdated on Jul 27, 2025

PagerDuty Operations Cloud and Opsgenie compete in the alerting and on-call management space. PagerDuty seems to have the upper hand due to its extensive customization, integration capabilities, and robust incident management features, highly valued by users.

Features: PagerDuty offers extensive customization, seamless integrations, and rich notification processes, enhancing effective incident management and schedule flexibility. Its integration capabilities ensure compatibility with various applications, making it high-performing. Opsgenie, integrated with Jira Service Management, is praised for its straightforward integration, ease of use, and efficient on-call rotation features, being a convenient choice for many businesses.

Room for Improvement: PagerDuty users suggest enhancements in event orchestration, multilingual support, and integration with tools like Zendesk and Slack. There is also a desire for more noise suppression and advanced integration functionalities. Opsgenie users wish for improved incident management, easier access controls, and enhancements in API and integration with third-party applications.

Ease of Deployment and Customer Service: Both offer flexible deployment across various cloud environments. PagerDuty is appreciated for its straightforward deployment and high-quality customer service, supplemented by responsive technical support. Opsgenie, while similarly commendable in deployment, often sees users relying on internal support channels despite its competent support team.

Pricing and ROI: PagerDuty's tiered pricing model might result in higher costs for larger teams, yet offers robust features leading to significant ROI through improved resolution and reduced downtime. Opsgenie is considered more affordable, especially as part of Jira Service Management packages, making it a budget-friendly option with tiered pricing based on users and plans, though potentially offering fewer features than PagerDuty.

To learn more, read our detailed Opsgenie vs. PagerDuty Operations Cloud Report (Updated: July 2025).

Buyer's Guide

Opsgenie vs. PagerDuty Operations Cloud

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Opsgenie

Ranking in IT Alerting and Incident Management

2nd

Average Rating

8.0

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

No ranking in other categories

PagerDuty Operations Cloud

Ranking in IT Alerting and Incident Management

1st

Average Rating

8.8

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Process Automation (13th), AIOps (10th), Critical Event Management (CEM) (1st)

Mindshare comparison

As of August 2025, in the IT Alerting and Incident Management category, the mindshare of Opsgenie is 14.3%, down from 23.7% compared to the previous year. The mindshare of PagerDuty Operations Cloud is 23.2%, down from 29.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Alerting and Incident Management Market Share Distribution
Product	Market Share (%)
PagerDuty Operations Cloud	23.2%
Opsgenie	14.3%
Other	62.5%

IT Alerting and Incident Management

Featured Reviews

Syed Mohammad Arshad

Vice President - Operations and Client Services at a financial services firm with 11-50 employees

The price is competitive and it's easy to use and configure

We are using the cloud version of Atlassian products now, but I think the Data Center version we used earlier was much more user-friendly. There are lots of limitations in the cloud version The add-on or features that work with the Data Center versions are not compatible with the cloud version. Opsgenie fits on top of the base application, which is Jira Service Management. Jira Service Management is an investigation. Previously, we had Jira Service Management and PagerDuty running on top of that. Now, Opsgenie is bundled as a part of JSM. However, when we switched to the cloud version, many of the features have become a bit complicated compared to the Data Center version I had used for years. It might be due to an architectural change or some other reason: Also, it would be nice if Opsgenie had the ability to import rosters from other sources like you can do in PagerDuty.

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JeremyEmmett

Sr Director - Global Support APJ at HashiCorp

Centralized alert management with customizable routing and superior scheduling

Everything can always be better. Operations are somewhat limited by their integration package. For example, integrating with Jira was problematic until they updated to a better plug-in. The ability to build customized modules would be advantageous, allowing organizations to define their own integration modules. It would be useful to have a way to define all configurations in code that is similar to how Terraform operates.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The integration feature is the most valuable. It provides a lot of customizations for the integrations we use."

"OpsGenie has many features, such as email notification, SMS notification, roster, tracking of the tickets. Automation, like scripting, is also possible. There are also features for maintaining the history of the tickets and all the solutions related to how it was resolved previously. If there are similar kinds of tickets, we can look at how a person is working on that ticket. If he doesn't have any idea, you can look back at a similar ticket and solve it as the previous person did it."

"Opsgenie is easy to configure and use."

"The rotation and scheduling are beneficial."

"This is a scalable solution. I would rate it a nine out of ten for scalability."

"One of the features my team found valuable in Opsgenie is the alert. There's also the option to install an app on your phone, so even if you don't have any mobile reception, but you're still connected to WiFi, you still get the alerts via the app, not just via phone call or SMS. The combination of both options was very useful because sometimes you have data and you don't have coverage by mobile, or vice versa. To have both options in terms of receiving alerts was very useful. Another valuable feature of Opsgenie is the on-call rotation with alerts. I belonged to a small team of three, then the team expanded into four members where everyone was on a weekly on-call basis, with each team member having a week of being on-call. At first, it was a bi-weekly on-call rotation, then it became once every three weeks, and after that, it was once every four weeks, so the on-call rotation with an alert feature was useful. My previous company had two separate environments, on the cloud and on-premises. My team was in charge of the on-premise environment, so there was a queue for my team with everything in Opsgenie, then the DevOps team had its queue on a group of infrastructure related to the cloud. Each team had its own devices organized in a group that was only managed per team. The on-call rotation was also separated between groups. Opsgenie is a very convenient solution for both teams in my previous company."

"That clarity, visibility, scheduling, and the management of on-call schedules, as well as tracking SLA breaches and workload, are key reasons to utilize Opsgenie."

"Opsgenie has been most valuable in managing our incident response. We use Opsgenie for on-call management of AWS services, and its integration with CloudWatch has been particularly beneficial. Opsgenie alerts us to anomalies in cloud services, not just incidents but also performance issues like delayed response times or execution errors. So, we will quickly know about the issue, and it allows us to take swift action. It has been very helpful to us."

More Opsgenie pros

"PagerDuty is very stable and very reliable."

"The most valuable feature is the phone app that allows us to send notifications without the additional fees when sending by SMS or phone calls."

"The initial setup is straightforward."

"The SMS pages and the mobile application are pretty much the top two features."

"A cool feature is that it helps us to understand the flow of the alert. If the alert was coming to the current on-call and he didn't catch the call or didn't notice it for any reason, it starts being escalated automatically, according to the escalation schedule, or to other teammates. You can see the flow very easily on your phone or via the website, if you want to do a post-mortem."

"The most valuable feature is definitely the flexibility of the schedule. The mobile app is quite also good for what we do: for receiving alerts, acknowledging, assigning, adding new responders. It has rich features for our needs."

"I'd rate the solution ten out of ten."

"The solution's most valuable features are that it adds each alert as a service, has good scheduling capabilities, and includes the ability to write logic based on texts."

More PagerDuty Operations Cloud pros

Cons

"The user interface could be improved."

"I would like to see improvements in reporting capabilities that could provide additional value."

"OpsGenie needs to keep up with its competitors in terms of new features and pricing."

"They could introduce many more features."

"I would like to see a little bit more work in API key management in the Opsgenie UI. It's a bit difficult to manage sometimes. For example, in terms of management, you can either see all the keys or none of the keys. This is something for which I would like to have better granularity so that I could give some people access to some of the keys. It's something that I don't have today if I'm not mistaken."

"We are using the cloud version of Atlassian products now, but I think the Data Center version we used earlier was much more user-friendly. There are lots of limitations in the cloud version The add-on or features that work with the Data Center versions are not compatible with the cloud version."

"The installation of other applications is difficult in Opsgenie. I would like to see more flexible reporting methodologies. Scalability and pricing also need to be improved."

"It should have a lot of plugins. It should also come with cloud integrations, which are not that great with OpsGenie as of now. It should have AWS, Azure, and Google cloud integrations. It should also provide automation, that is, it should open somewhere, like orchestration. Something like the orchestration that ServiceNow is doing. That would be great. Orchestration is the main thing. If OpsGenie comes with stack down feature, not completely but some part of it, and orchestration is there, that would be beneficial."

More Opsgenie cons

"Something that needs to be improved, is adding multilingual support."

"Operations are somewhat limited by their integration package. For example, integrating with Jira was problematic until they updated to a better plug-in."

"It’s quite hard to reach the support team."

"They could include incident merging and alert grouping features in the product."

"The solution does not code all alerts correctly so sometimes you get false positives or multiple alerts for the same issue."

"The user interface could be more intuitive."

"The product can be improved by including out-of-the-box integration with other standard tools used in our fields such as Confluence, and Jira."

"I am not a direct end user of PagerDuty. It's hard to consider its shortcomings in that sense."

More PagerDuty Operations Cloud cons

Pricing and Cost Advice

"I rate Opsgenie eight out of 10 for affordability. Opsgenie is on the cheaper side, and it fits our budget. I estimate the license costs around $400 to 500 annually for 15 users. The price is available on the internet. It's a standard, straightforward price."

"I'm not the person who dealt with Opsgenie in terms of pricing, and I don't know how the solution compares to other solutions in the market, price-wise. I won't be able to say if it gives you the best value for money or not, but if Opsgenie gives good value for money, then I don't see a reason why you shouldn't use it."

"The pricing is fine. I would rate the pricing a six out of ten, with one being high price and ten being low price."

"Integration with other solutions is one of the most valuable features of Opsgenie."

"In the company I'm working for, currently, we are using the standard edition of Opsgenie. We're paying around $3,000 a month. It's a bit expensive compared to the other tools we use for different purposes. We find it a bit expensive because although Opsgenie is a complete tool for monitoring, it does not provide us with everything."

"The cost of the solution depends on the package you select and is per user."

"The solution's prices are exorbitant."

"We have opted for a yearly subscription. The initial quote given was about $29, but I don't know the actual price. There might be some negotiations during renewal."

More Opsgenie pricing and cost advice

"The solution is paid on a monthly basis and represents about 1% of the platform's budget."

"PagerDuty has monthly and yearly licenses available, the costs of which can get quite high if you have a large number of users."

"Licensing costs are around $700 a month, and the only additional costs, are phone costs in some instances."

"There is a license needed to use PagerDuty."

"The pricing may be about $1,000 per user."

"If we wanted phone calls or additional SMSs, we would have to pitch up for those. They give us so many per month per user, then we have to pay extra if it goes over that."

"The cost is based on the package you select."

"The price is very high."

More PagerDuty Operations Cloud pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

26%

Performing Arts

Media Company

Transportation Company

Computer Software Company

15%

Performing Arts

12%

Financial Services Firm

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	5
Large Enterprise	6

By reviewers
Company Size	Count
Small Business	12
Midsize Enterprise	11
Large Enterprise	19

Questions from the Community

What do you like most about Opsgenie?

That clarity, visibility, scheduling, and the management of on-call schedules, as well as tracking SLA breaches and workload, are key reasons to utilize Opsgenie.

See all answers

What is your experience regarding pricing and costs for Opsgenie?

The pricing is on the lower side; I would rate it a six out of ten, with ten being low price, which indicates good affordability.

See all answers

What needs improvement with Opsgenie?

Initially, Opsgenie had bidirectional integration with Jira Service Management, but that functionality has been scaled back. Previously, Opsgenie was adept at managing incidents within its ecosyste...

See all answers

What do you like most about PagerDuty?

The product easily integrates with other solutions.

See all answers

What is your experience regarding pricing and costs for PagerDuty?

The solution was expensive, but if all its features were utilized, it was considered worth the cost. The tier-based pricing model was cumbersome, and there was a desire for a service-based catalog ...

See all answers

What needs improvement with PagerDuty?

See all answers

Comparisons

Splunk On-Call vs Opsgenie

Compared 12% of the time

Rootly vs Opsgenie

Compared 11% of the time

xMatters vs Opsgenie

Compared 8% of the time

Everbridge IT Alerting vs Opsgenie

Compared 7% of the time

FortiMonitor vs Opsgenie

Compared 3% of the time

More Opsgenie Competitors

JIRA Service Management vs PagerDuty Operations Cloud

Compared 13% of the time

Rootly vs PagerDuty Operations Cloud

Compared 11% of the time

Everbridge IT Alerting vs PagerDuty Operations Cloud

Compared 9% of the time

xMatters vs PagerDuty Operations Cloud

Compared 9% of the time

ServiceNow vs PagerDuty Operations Cloud

Compared 7% of the time

More PagerDuty Operations Cloud Competitors

Product Reports

Buyer's Guide

Opsgenie

August 2025

Download Opsgenie product report

Buyer's Guide

PagerDuty Operations Cloud

August 2025

Download PagerDuty Operations Cloud product report

Overview

Users are empowered to manage their contact details and notification preferences in a single location, hence the administrators don't have to maintain this information at each application. OpsGenie is a cloud based service with reliable, distributed architecture that is replicated in multiple data centers, and monitored around the clock. The lifecycle for each alert, notifications, actions taken by users, are recorded and reported to enable admins to easily analyze what happened. No more wasting time, digging up log files. No more finger pointing.

Most enterprises employ multitude of tools for IT management: for monitoring, ticketing, configuration and change management, etc. Although each of these tools may be individually capable of sending notifications via email or SMS, it is a burden for administrators to maintain the same information in each of these multiple, disparate systems.

OpsGenie enables organizations to consolidate notification management into a single management system. OpsGenie enables users to maintain their own contact details and preferences in one place, eliminating duplication of data, reducing administrative overhead.

Atlassian

The PagerDuty Operations Cloud is the platform for mission-critical, time-critical operations work in the modern enterprise. Through the power of AI and automation, it detects and diagnoses disruptive events, mobilizes the right team members to respond, and streamlines infrastructure and workflows across your digital operations. The Operations Cloud is essential infrastructure for revolutionizing digital operations to compete and win as a modern digital business.

PagerDuty Features

PagerDuty has many valuable key features. Some of the most useful ones include:

650+ integrations
Alerting
Native apps with push notifications
On-call duty scheduling
Automatic escalation of alerts
Reliable, distributed architecture
Incident reporting
Real-time monitoring
Network analysis
Issue tracking
Access controls/permissions
Service Level Agreement (SLA) management

PagerDuty Benefits

There are many benefits to implementing PagerDuty. Some of the biggest advantages the solution offers include:

Ideal for developers: With the PagerDuty solution, developers can spend more time focused on code. The solution’s powerful automation and noise reduction capabilities minimize interruptions and mobilize the right team in seconds.

Security incident response: Because of its integration ecosystem, PagerDuty enables you to respond to threats faster, tighten up security vulnerabilities, and get better cross-team visibility.

Critical event management: The solution makes it possible for your organization to get your crisis management team up and running quickly, keep all your business leaders and stakeholders informed in critical moments, and limit any disruptions that could impact your reputation or core business.

Service ownership: PagerDuty’s service ownership allows you to give everyone more autonomy, boost accountability, and minimize the impact of issues by quickly pulling in the right responder every time.

CollabOps: With this solution, you can integrate with chat and video tools like Slack, Zoom, and Microsoft Teams. Doing so makes it easier to contain incidents quickly, avoid manual errors, and streamline work across DevOps, CSOps, BizOps, and ITOps organizations.

Reviews from Real Users

Below are some reviews and helpful feedback written by PeerSpot users currently using the PagerDuty solution.

Brandon J., Director of engineering at a wellness & fitness company, says, "The SMS pages and the mobile application are pretty much the top two features."

PeerSpot reviewer Pramodh M., DevSecOps Consultant at a tech services company, comments, “The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable. There is a flexible and easy way of integrating with monitoring tools. It allows us to configure the integration with APIs and plugins as well.”

Syed Mohammad A., Vice President - Operations and Client Services at a financial services firm, mentions, "PagerDuty let us set up rosters based on our shifts. We could assign a hierarchy for how the calls should be escalated and the number of times the call will be transferred between people before it is answered. It makes it easy to access an agent via mobile phone."

A Principal Architect at an energy/utilities company states, “The most important feature that is used is call scheduling. We are also able to actually call IT folks in the case of an emergency.”

PagerDuty

Sample Customers

2500+ customers including Yahoo, Politico, Dynatrace, Looker, Solarwinds, Overstock, Oregon State University, Glassdoor, Cloudticity, Unbounce, Bleacher Report

40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast

Buyer's Guide

Opsgenie vs. PagerDuty Operations Cloud

July 2025

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