Splunk Enterprise Security is a SIEM, log management, and IT operations analytics tool. The solution provides users with the ability to secure their information and manage their data in the cloud, data centers, or other applications. Splunk Enterprise Security also offers visibility from different areas, levels, and devices, rather than from a single system, thus, providing its users with flexibility. Splunk Enterprise Security can monitor data and analyze, detect, and prevent intrusions. This benefits users as it provides alerts to possible intrusions, helps users to be proactive, and reduces risk factors.
It is not cheap.
Pricing and licensing is quite expensive. But for the value the product provides, it seems at par in the market.
It is not cheap.
Pricing and licensing is quite expensive. But for the value the product provides, it seems at par in the market.
Datadog is a cloud monitoring solution that is designed to assist administrators, IT teams, and other members of an organization who are charged with keeping a close eye on their networks. Administrators can use Datadog to set real-time alerts and schedule automated report generation. They can deal with issues as they arise and keep up to date with the overall health of their network while still being able to focus on other tasks. Users can also track the historical performance of their networks and ensure that they operate at the highest possible level.
It has always scaled for us. Cost scales up too, but that is not necessarily a bad thing. It's reasonable for what they're providing.
It costs the same amount it would if we were hosting it ourselves, so we are incredibly happy with the cost.
It has always scaled for us. Cost scales up too, but that is not necessarily a bad thing. It's reasonable for what they're providing.
It costs the same amount it would if we were hosting it ourselves, so we are incredibly happy with the cost.
Zabbix is an open-source monitoring software that provides real-time monitoring and alerting for servers, networks, applications, and services.
It’s free of cost.
It is a true open-source solution, so there are no licensing costs.
It’s free of cost.
It is a true open-source solution, so there are no licensing costs.
ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.
It has a higher cost compared to local/regional solutions.
It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost.
It has a higher cost compared to local/regional solutions.
It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost.
SolarWinds NPM is a network monitoring solution that enables you to detect, diagnose, and resolve network performance issues and outages quickly and efficiently. The solution is a powerful tool that can help you increase service levels, reduce downtime with multi vendor network monitoring, simplify the management of complex network devices, improve operational efficiency, and much more.
Excluding the costs of running VMs and physical blade servers, our licensing costs run around US$200,000/year for over 60 polling engines.
I think that the cost has risen, but the functionality and versatility is way above other products.
Excluding the costs of running VMs and physical blade servers, our licensing costs run around US$200,000/year for over 60 polling engines.
I think that the cost has risen, but the functionality and versatility is way above other products.
SCOM (System Center Operations Manager) is a cross-platform data center monitoring and reporting tool that checks the status of various objects defined within the environment, such as server hardware, system services, etc. The solution allows data center administrators to deploy, configure, manage, and monitor the operations, services, devices and applications of multiple enterprise IT systems via a single pane of glass. It is suitable for businesses of all sizes.
The pricing and licensing are fair.
Our licensing fees are approximately $30 per user, per month.
The pricing and licensing are fair.
Our licensing fees are approximately $30 per user, per month.
JIRA Service Management is Atlassian’s IT service management (ITSM) solution. It unlocks all teams at high velocity by:
JIRA Service Desk has different pricing as it is based on agents. On average, the price is about $300 per agent.
Do not forget to calculate add-on costs. These cost a percentage of the JIRA purchasing costs and are based on the number of JIRA users.
JIRA Service Desk has different pricing as it is based on agents. On average, the price is about $300 per agent.
Do not forget to calculate add-on costs. These cost a percentage of the JIRA purchasing costs and are based on the number of JIRA users.
LogicMonitor, a unified observability platform, brings together comprehensive monitoring capabilities and enables observability across data centers, public/private clouds, and applications. LogicMonitor provides correlation, context, and clarity to understand the business impact and causes of complex IT incidents.
I know we are saving at least several hundred thousand dollars in that we're not buying Cisco Prime.
We pay for the enterprise tech support.
I know we are saving at least several hundred thousand dollars in that we're not buying Cisco Prime.
We pay for the enterprise tech support.
BMC TrueSight Operations Management is a solution that delivers end-to-end performance monitoring and event management. It does so by using machine learning, analytics, and AIOps to identify, analyze, and resolve application and infrastructure problems quickly. BMC TrueSight Operations Management also offers automated remediation and ticketing.
The solutions are not the cheapest but are robust and stable. License model is rather complex and BMC do often change the model.
Pricing is very high.
The solutions are not the cheapest but are robust and stable. License model is rather complex and BMC do often change the model.
Pricing is very high.
BMC Helix ITSM is a cutting-edge IT service management platform that leads the service management industry. It is built natively for mobile with an intuitive, beautiful, people-centric user experience that makes your whole organization more productive. This platform leverages artificial intelligence to automate and streamline various service management processes. In doing so, it will ultimately make your organization more efficient. This simple-to-use platform is capable of handling even your organization’s most advanced management requirements.
It is costly, but it is well worth it.
Please always get the latest quote from a BMC partner or from BMC. Check for the latest offerings.
It is costly, but it is well worth it.
Please always get the latest quote from a BMC partner or from BMC. Check for the latest offerings.
ManageEngine ServiceDesk Plus (MSP) is a comprehensive help desk tool that has built-in asset and project management. MSP can be deployed in the cloud or on premises. The solution enables its users to track configuration changes, map relationships, and view graphical displays of data for more informed decision making.
The prices are attractive. Customer can use a subscription if they do not have enough budget.
For our 500 assets that are using the professional version of the solution, we pay somewhere between $4,000 and $5,000 per year.
The prices are attractive. Customer can use a subscription if they do not have enough budget.
For our 500 assets that are using the professional version of the solution, we pay somewhere between $4,000 and $5,000 per year.
VMware Tanzu Observability is a high-performance streaming analytics platform. It enables observability for metrics, counters, histograms, and traces/spans. Because it scales to very large data ingestion rates and query loads, the product is unique in its field. You can collect data from a variety of services and sources across your entire application stack, as well as examine details for earlier ingested data. After sending your data to your Wavefront instance, you may examine your data on custom dashboards, receive alerts on problem values, and do anomaly detection and forecasting.
Educational pricing is available for this solution.
We were given a year's worth of service. It was included within our ELA. We were trying to do a proof of concept, which is almost over now.
Educational pricing is available for this solution.
We were given a year's worth of service. It was included within our ELA. We were trying to do a proof of concept, which is almost over now.
Zendesk Support is intuitive, and it's built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it's easy to be productive and manage customer interactions.
We pay for the solution on a yearly basis and my understanding is that the cost is about $30,000. That's the cost for 24 to 25 agents.
The price is very competitive.
We pay for the solution on a yearly basis and my understanding is that the cost is about $30,000. That's the cost for 24 to 25 agents.
The price is very competitive.
DX Spectrum is a complete event and fault management system for network operations teams. The tool provides powerful capabilities for managing your dynamic, complex IT infrastructure, which includes physical, virtual, and cloud environments.The technology allows you to manage and optimize the infrastructure and the professional services that operate on top of it. DX Spectrum is a unified platform that helps your company enhance network service levels while lowering monitoring costs.
It’s a great tool, but an expensive one. Learn how to use it properly.
In general, the license cost will be about 30% of the total TCO for this tool (hardware/support team, OS costs, and OS management).
It’s a great tool, but an expensive one. Learn how to use it properly.
In general, the license cost will be about 30% of the total TCO for this tool (hardware/support team, OS costs, and OS management).
BigPanda Autonomous Operations platform is a cutting-edge solution that helps IT Ops, NOC and DevOps teams detect, investigate, and resolve IT incidents faster and more easily than ever before. Powered by Open Box Machine Learning, BigPanda correlates IT noise into insights, automates incident management, and unifies fragmented IT operations.
They were great to work with on pricing/licensing. Given we are a high-growth company, we needed a flexible site license.
We pay $200,000 USD per year.
They were great to work with on pricing/licensing. Given we are a high-growth company, we needed a flexible site license.
We pay $200,000 USD per year.
Freshservice is an intelligent, cloud-native service management solution. It provides efficiency and agility through AI to create a contextual and intelligent experience. The solution also empowers employees to work whenever and wherever they need to work. Freshservice powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs that you can extend and customize.
The pricing information is on their website. It's my understanding that their Pro Plan, for example, is around $89/month.
Its price is great. Its pricing is supposedly a lot less than ServiceNow and other alternatives.
The pricing information is on their website. It's my understanding that their Pro Plan, for example, is around $89/month.
Its price is great. Its pricing is supposedly a lot less than ServiceNow and other alternatives.
Moogsoft is an AI-based solution that ensures continuous availability and prevents downtime by utilizing machine learning and advanced correlation on your organization’s stack. Moogsoft detects incidents before they can escalate, notifies the proper response teams, and applies machine learning in order to understand patterns to help prevent similar issues in the future.
It's a very cost-effective and competitive product.
When compared to other solutions, it is quite good.
It's a very cost-effective and competitive product.
When compared to other solutions, it is quite good.
Users are empowered to manage their contact details and notification preferences in a single location, hence the administrators don't have to maintain this information at each application. OpsGenie is a cloud based service with reliable, distributed architecture that is replicated in multiple data centers, and monitored around the clock. The lifecycle for each alert, notifications, actions taken by users, are recorded and reported to enable admins to easily analyze what happened. No more wasting time, digging up log files. No more finger pointing.
From the pricing perspective, they are on the higher side as compared to other competitors.
The cost of the solution depends on the package you select and is per user.
From the pricing perspective, they are on the higher side as compared to other competitors.
The cost of the solution depends on the package you select and is per user.
With product discounts which can be negotiated, the product is a great value.
You buy the hardware and then you get Cisco UCS Manager for free.
With product discounts which can be negotiated, the product is a great value.
You buy the hardware and then you get Cisco UCS Manager for free.
You have to have the right level of budget to afford this solution.
It is a costly solution.
You have to have the right level of budget to afford this solution.
It is a costly solution.
If the licensing were cheaper, our customer might buy more.
Pricing is pretty straightforward and listed on their website. I recommend starting small and expanding later.
If the licensing were cheaper, our customer might buy more.
Pricing is pretty straightforward and listed on their website. I recommend starting small and expanding later.
Everbridge IT Alerting is a closed-loop cyber security and incident response automation solution that helps organizations respond to IT Incidents faster and improve teams’ response performance by automating communication, collaboration, and orchestration processes for ServiceOps, IT Security Ops, DevOps, and Disaster Recovery Ops. As a FedRamp-certified solution, IT Alerting capabilities include in-depth scheduling/calendars, interactive & analytical reporting, on-call scheduling, automated escalation, response workflow automation, recording, and much more. The solution is offered as a cloud service based on the secure, highly available, resilient, and globally scalable Everbridge CEM platform.
Pricing is reasonable.
Their pricing is a good value and very reasonable. They are very upfront about their pricing. There is nothing confusing about it.
Pricing is reasonable.
Their pricing is a good value and very reasonable. They are very upfront about their pricing. There is nothing confusing about it.
Service Manager on SaaS provides you with a cloud-based, industry leading IT Service Management solution.
It has some commercial flexibility in terms of how it's licensed, which is preferable for many clients.
Micro Focus Service Manager is a little cheaper than other options. You have to pay a monthly subscription fee.
It has some commercial flexibility in terms of how it's licensed, which is preferable for many clients.
Micro Focus Service Manager is a little cheaper than other options. You have to pay a monthly subscription fee.
Application-centric server monitoring in context of your business transactions to proactively isolate and resolve application performance issues faster with actionable, correlated application-server metrics.
My understanding is that the price of this solution is quite high, compared to other products.
The solution has a high cost.
My understanding is that the price of this solution is quite high, compared to other products.
The solution has a high cost.
Setup costs can be high depending on the partner, but it is worth it.
It is competitive.
Setup costs can be high depending on the partner, but it is worth it.
It is competitive.
Compared to other products in this segment, I think that they are priced well and not too expensive.
The solution is inexpensive compared to competitors.
Compared to other products in this segment, I think that they are priced well and not too expensive.
The solution is inexpensive compared to competitors.
Automate workflows, eliminating costly manual processes, while making your business more efficient, compliant and secure. Whether you’re looking for an IT helpdesk/support ticket solution or need to perform more advanced ITIL service management processes, Ivanti Neurons for ITSM can easily scale and adapt to meet your specific business needs.
The product is affordable for small businesses.
The product is affordable for small businesses.
SQL Diagnostic Manager for SQL Server helps database administrators to find and fix SQL Server performance problems in physical, virtual, and cloud environments. Unlike its competition, it provides effective scalability, advanced SQL query analysis and optimization, prescriptive analysis with corrective SQL scripts, powerful automated alert responses, broad PowerShell integration, complete customization, and extensive support for current and legacy SQL Server and Windows.
The pricing is reasonable, it's comparable with the competitors.
The pricing is reasonable, it's comparable with the competitors.
VictorOps is a real-time IT alerting and incident management platform tool that enables DevOps teams to handle incidents as they occur and also enables teams to proactively manage issues beyond incidents and system outages. Its platform is comprehensive and the workflows and features are conducive to implementing remedial policies. The solution encourages steady communication throughout the lifecycle of the projects by providing an intuitive environment. Beyond helping teams react to incidents, VictorOps monitors and analyzes risk levels and other threats. It also includes smart incident alerts, which produce accurate data. As a result of implementing the solution, efficiency will increase and downtime will be minimized. In addition, VictorOps is ideal for companies of all sizes.
The price of the solution could be less expensive.
The price of the solution could be less expensive.
The OnSolve Platform for Critical Event Management is a comprehensive solution designed to help organizations effectively manage critical events. Its primary use case is to provide real-time situational awareness, enabling organizations to proactively respond to and mitigate potential threats.
CA Performance Management is a comprehensive and highly scalable network performance monitoring and analytics platform. It was built to meet the unique demands of big data and modern networks architectures, including highly dynamic and complex hybrid cloud and software-defined networks (SDN).
We were looking at other vendors in the marketplace for NetFlow, and CA just beat everybody else in price, cost, and the size to implement.
Do your homework and know how many devices you will be managing out of the gate. Be sure to project what your growth will be each year.
We were looking at other vendors in the marketplace for NetFlow, and CA just beat everybody else in price, cost, and the size to implement.
Do your homework and know how many devices you will be managing out of the gate. Be sure to project what your growth will be each year.
The licensing is yearly, and although I'm happy with the pricing I do think it could be better.
Licensing of IBM Tivoli NetCool Impact depends on the number of nodes on the element that you are monitoring.
The licensing is yearly, and although I'm happy with the pricing I do think it could be better.
Licensing of IBM Tivoli NetCool Impact depends on the number of nodes on the element that you are monitoring.
