Oracle CRM vs Sales Creatio comparison

Oracle and Creatio are both solutions in the CRM category. Oracle is ranked #7 with an average rating of 8.0, while Creatio is ranked #19 with an average rating of 8.3. Oracle holds a 1.1% mindshare in CRM, compared to Creatio’s 1.0% mindshare. Additionally, 90% of Oracle users are willing to recommend the solution, compared to 100% of Creatio users who would recommend it.

Oracle CRM

Read 42 Oracle CRM reviews

2,530 Views
2,024 Comparison Views

90% willing to recommend

Sales Creatio

Read 11 Sales Creatio reviews

1,480 Views
1,362 Comparison Views

100% willing to recommend

Oracle CRM

Sales Creatio

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Executive SummaryUpdated on Dec 19, 2024

Oracle CRM and Sales Creatio compete in the CRM space, each with its distinct advantages. Oracle CRM is favored for enterprises due to its integration capabilities and scalability, while Sales Creatio appeals to mid-sized businesses with streamlined customization and rapid deployment.

Features: Oracle CRM's strengths include comprehensive analytics tools, seamless integration with Oracle applications, and notable scalability. Additionally, it enables efficient data management and reporting functionalities. Sales Creatio offers ease of customization, an intuitive design, and robust process automation features, facilitating swift adaptation of business processes.

Room for Improvement: Oracle CRM could benefit from reduced deployment complexity and user interface optimization, as well as enhancements in personalization capabilities. Sales Creatio might improve its analytics depth, expand integration options with third-party applications, and better scalability for larger operations.

Ease of Deployment and Customer Service: Oracle CRM's deployment demands time due to its complexity but provides thorough documentation and enterprise-level support. Sales Creatio offers a quicker, user-friendly setup with responsive customer service, making it a preferred choice for businesses seeking rapid deployment and support.

Pricing and ROI: Oracle CRM typically incurs higher initial costs due to its extensive features, which can yield significant ROI when fully utilized by large enterprises. Conversely, Sales Creatio provides competitive pricing with lower setup costs, offering quick ROI for businesses prioritizing customization and swift implementation.

To learn more, read our detailed Oracle CRM vs. Sales Creatio Report (Updated: March 2026).

Buyer's Guide

Oracle CRM vs. Sales Creatio

March 2026

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Helped 883,760 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

4.1

Users experience varied benefits, with some noting significant cost savings and efficiency, while others face user experience limitations.

Sentiment score

4.1

Sales Creatio boosts user satisfaction, operational efficiency, and business growth with a user-friendly interface and internal chat feature.

No quotes available

For more quotes and insights, download the Oracle CRM report

No quotes available

For more quotes and insights, download the Sales Creatio report

Customer Service

Sentiment score

6.3

Oracle CRM's 24/7 global support is effective but inconsistent, with varying user experiences in response times and assistance.

Sentiment score

7.0

Sales Creatio's support is responsive and proactive but occasionally slow, with room for improvement compared to larger companies.

I would rate the technical support of Oracle an eight, as ten is the best.

Omair Bokhari

Head Of IT Operations at fatima group

For more quotes and insights, download the Oracle CRM report

We have had some issues where I needed to contact the customer support manager, but they ensured the issues were resolved.

reviewer2756031

Associate Product Consultant at a tech services company with 201-500 employees

The company is oriented in its support policy as Microsoft is, but I think Creatio is not as big or mature as Microsoft, and the support is not very good for me.

Yevhen Yukhno

CEO at B-OS, Unipessoal Lda.

For more quotes and insights, download the Sales Creatio report

Scalability Issues

Sentiment score

7.1

Oracle CRM is praised for scalability and flexibility, but requires careful configuration, especially for on-premises setups.

Sentiment score

6.8

Sales Creatio is scalable for small to large enterprises, benefiting from cloud platforms and adaptable for up to 10,000 users.

No quotes available

For more quotes and insights, download the Oracle CRM report

If I want to make accessibility much more, I can create my own data center and own clusters with the non-functional requirements that I need.

Yevhen Yukhno

CEO at B-OS, Unipessoal Lda.

For more quotes and insights, download the Sales Creatio report

Stability Issues

Sentiment score

7.4

Oracle CRM is reliable and handles complex tasks well, with most users rating it between seven and ten.

Sentiment score

7.2

Sales Creatio is stable, reliable, with minor downtime, and users appreciate global server options enhancing performance for most.

We haven't really had any technical challenges with Oracle CRM.

reviewer2114835

Information Security Executive at a comms service provider with 1,001-5,000 employees

Regarding the stability of Oracle CRM, nobody is facing any major issues in terms of infrastructure problems whether it is Oracle CRM, Salesforce, or SAP CRM; they are all the same, especially with cloud-based SaaS.

reviewer2758776

IT Consultant at a tech services company with 51-200 employees

For more quotes and insights, download the Oracle CRM report

I do not recommend it for telecom operations or production operations, but for office operations, it is not critical.

Yevhen Yukhno

CEO at B-OS, Unipessoal Lda.

For more quotes and insights, download the Sales Creatio report

Room For Improvement

Oracle CRM is criticized for its outdated interface, costly customization, slow performance, poor integration, and complex deployment.

Sales Creatio’s app needs better interface, smoother integration, improved materials, and more intuitive features for a modern experience.

It could be improved with better quality for response time and empathy with the client's operations.

reviewer2758776

IT Consultant at a tech services company with 51-200 employees

It's already integrated into our environment, so moving to something else will require a massive investment and change in strategy that we as an organization are not prepared to embark on just yet.

reviewer2114835

Information Security Executive at a comms service provider with 1,001-5,000 employees

The AI feature needs improvement.

Erick Kathurima

Technology Consultant at Clarinox Technologies Kenya

For more quotes and insights, download the Oracle CRM report

We had a client who needed quick order processing and invoice generation, and we experienced delays in terms of performance which left the client dissatisfied.

reviewer2756031

Associate Product Consultant at a tech services company with 201-500 employees

It is a problem for clients because if I want to organize a big project, I have some problems with the Creatio environment for testing and development, leading to expensive DevOps operations to synchronize many environments.

Yevhen Yukhno

CEO at B-OS, Unipessoal Lda.

For more quotes and insights, download the Sales Creatio report

Setup Cost

Oracle CRM is pricey but offers scalable, flexible models suitable for enterprises requiring extensive database and scalability features.

Sales Creatio offers cost-effective CRM solutions with competitive pricing, praised for its features and straightforward pricing model.

No quotes available

For more quotes and insights, download the Oracle CRM report

The marketplace is complicated for customers and primarily benefits partners.

Yevhen Yukhno

CEO at B-OS, Unipessoal Lda.

For more quotes and insights, download the Sales Creatio report

Valuable Features

Oracle CRM offers customizable, scalable solutions with seamless integration and analytics, enhancing sales, marketing, and service operations efficiently.

Sales Creatio provides customizable, affordable solutions with easy integration, enhancing sales efficiency and decision-making through low-code features.

The biggest advantage of Oracle CRM for me is the process coverage, ease of use, the UI, and obviously a good amount of analytics; these are the few strengths and seamless integration with any platform.

reviewer2758776

IT Consultant at a tech services company with 51-200 employees

Currently it's meeting all our needs, hence the migration about six months ago that we moved from on-premise to OCI, to the cloud-based platform to add additional capacity and analytics.

reviewer2114835

Information Security Executive at a comms service provider with 1,001-5,000 employees

Our sales team uses all those analytics for identifying customer trends, reviewing the geography, the territorial data, and the pain points of the customer, and from there, they draw conclusions and inferences regarding which areas to improve and how to take things to the market.

Omair Bokhari

Head Of IT Operations at fatima group

For more quotes and insights, download the Oracle CRM report

If I need deep customization, I can use C# code to create modules and connect to Creatio for much more customization.

Yevhen Yukhno

CEO at B-OS, Unipessoal Lda.

We had to integrate multiple systems for one client, and the process was straightforward.

reviewer2756031

Associate Product Consultant at a tech services company with 201-500 employees

For more quotes and insights, download the Sales Creatio report

Categories and Ranking

Oracle CRM

Ranking in CRM

7th

Average Rating

7.8

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

Marketing Automation (5th)

Sales Creatio

Ranking in CRM

19th

Average Rating

8.8

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

Sales Force Automation (9th)

Mindshare comparison

As of March 2026, in the CRM category, the mindshare of Oracle CRM is 1.1%, down from 3.2% compared to the previous year. The mindshare of Sales Creatio is 1.0%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Mindshare Distribution
Product	Mindshare (%)
Oracle CRM	1.1%
Sales Creatio	1.0%
Other	97.9%

CRM

Featured Reviews

reviewer2758776

IT Consultant at a tech services company with 51-200 employees

Has improved process coverage and integration while offering strong analytics and user experience

The analytics and reporting functionalities of Oracle CRM are good. I would rate them eight to nine out of ten, but it slightly falls behind Salesforce, which is much more advanced in terms of meeting the process and analytics part. The integration of Oracle CRM with other Oracle applications is seamless; that's not a problem at all. The biggest advantage of Oracle CRM for me is the process coverage, ease of use, the UI, and obviously a good amount of analytics; these are the few strengths and seamless integration with any platform. The multichannel service support has an impact on my customer service operations.

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Yevhen Yukhno

CEO at B-OS, Unipessoal Lda.

BPM workflows have accelerated decisions but complex projects still need better support and pricing

The biggest benefit of using Creatio for my company is the very fast start, but it is a solution aimed at middle and big companies since the minimal price for a license is $10,000 plus some costs for integration. It is not a budget solution for many companies, but it is very powerful and a very fast tracking solution. It is a SaaS solution, and all negatives apply to all SaaS products. It is a problem for clients because if I want to organize a big project, I have some problems with the Creatio environment for testing and development, leading to expensive DevOps operations to synchronize many environments. It is not very well, but I do not know how it can improve.

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Top Industries

By visitors reading reviews

University

13%

Financial Services Firm

12%

Educational Organization

Manufacturing Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	2
Large Enterprise	23

By reviewers
Company Size	Count
Small Business	11
Midsize Enterprise	1

Questions from the Community

What do you like most about Oracle CRM?

The most valuable feature is the ability to automatically enrich deals by connecting to APIs. This allows me to gather additional information about companies, number of employees, and data from the...

See all answers

What is your experience regarding pricing and costs for Oracle CRM?

The price of Oracle CRM in Vietnam is high, which is a concern. Clients must buy the license once, and if there are updates in the year, they need to buy the new version.

See all answers

What needs improvement with Oracle CRM?

Oracle CRM's technical support is not that great sometimes. It could be improved with better quality for response time and empathy with the client's operations. When a client asks for any support, ...

See all answers

What do you like most about Sales Creatio?

Each step of the customer journey is recorded by certain metrics and KPIs. If you want to do a lot deeper dive with Excel pivot tables or third-party analytics tools like Qlik or Tableau, that's an...

See all answers

What is your experience regarding pricing and costs for Sales Creatio?

I purchased Creatio only through a direct project, as the marketplace is complicated for customers and primarily benefits partners who find solutions there and decide whether to use it or create in...

See all answers

What needs improvement with Sales Creatio?

See all answers

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Compared 9% of the time

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Compared 14% of the time

Pobuca Sales vs Sales Creatio

Compared 12% of the time

Oracle CX Sales vs Sales Creatio

Compared 10% of the time

Salesforce Sales Cloud vs Sales Creatio

Compared 10% of the time

ELMA 365 vs Sales Creatio

Compared 7% of the time

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Product Reports

Buyer's Guide

Oracle CRM

February 2026

Download Oracle CRM product report

Buyer's Guide

Sales Creatio

February 2026

Download Sales Creatio product report

Also Known As

Market2Lead

No data available

Overview

On demand CRM with contextual intelligence, adaptive business planning, and analytics. Supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Multi-tenancy or single-tenancy options available.

Oracle

Sales Automation Software to accelerate the complete sales cycle — from lead to repeat sales

Sales Creatio is a cloud CRM system for comprehensive sales force automation from lead management to large enterprise sales. Employ out-of-the-box reference processes to manage the entire sales cycle! The product guides users through the entire sales process from the initial communication with a customer to the closed deal. Sales Creatio combines AI with leading UX to accelerate user adoption.

Creatio

Sample Customers

Turk Telekom, yoo Ltd , Mobilitec, Sanipex Group, ec4u expert consulting AG, Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Geodis, Freedom Technology

ABLV Bank, Pelco, Heinz, Bayer, Century21, Allianz, ABB, Tele2, ABLV, Yandex, Pepsico, PSA Peugeot Citroen, Fiscale, Mitsubishi Electric, Vivino

Buyer's Guide

Oracle CRM vs. Sales Creatio

March 2026

Free Report: Oracle CRM vs. Sales Creatio

Find out what your peers are saying about Oracle CRM vs. Sales Creatio and other solutions. Updated: March 2026.

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