Oracle CRM vs Sales Creatio comparison

Oracle and Creatio are both solutions in the CRM category. Oracle is ranked #8 with an average rating of 7.6, while Creatio is ranked #22 with an average rating of 9.0. Oracle holds a 3.2% mindshare in CRM, compared to Creatio’s 0.8% mindshare. Additionally, 89% of Oracle users are willing to recommend the solution, compared to 100% of Creatio users who would recommend it.

Oracle CRM

Read 38 Oracle CRM reviews

1,413 Views
904 Comparison Views

89% willing to recommend

Sales Creatio

Read 8 Sales Creatio reviews

376 Views
227 Comparison Views

100% willing to recommend

Oracle CRM

Sales Creatio

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 19, 2024

Oracle CRM and Sales Creatio compete in the CRM space, each with its distinct advantages. Oracle CRM is favored for enterprises due to its integration capabilities and scalability, while Sales Creatio appeals to mid-sized businesses with streamlined customization and rapid deployment.

Features: Oracle CRM's strengths include comprehensive analytics tools, seamless integration with Oracle applications, and notable scalability. Additionally, it enables efficient data management and reporting functionalities. Sales Creatio offers ease of customization, an intuitive design, and robust process automation features, facilitating swift adaptation of business processes.

Room for Improvement: Oracle CRM could benefit from reduced deployment complexity and user interface optimization, as well as enhancements in personalization capabilities. Sales Creatio might improve its analytics depth, expand integration options with third-party applications, and better scalability for larger operations.

Ease of Deployment and Customer Service: Oracle CRM's deployment demands time due to its complexity but provides thorough documentation and enterprise-level support. Sales Creatio offers a quicker, user-friendly setup with responsive customer service, making it a preferred choice for businesses seeking rapid deployment and support.

Pricing and ROI: Oracle CRM typically incurs higher initial costs due to its extensive features, which can yield significant ROI when fully utilized by large enterprises. Conversely, Sales Creatio provides competitive pricing with lower setup costs, offering quick ROI for businesses prioritizing customization and swift implementation.

To learn more, read our detailed Oracle CRM vs. Sales Creatio Report (Updated: June 2025).

Buyer's Guide

Oracle CRM vs. Sales Creatio

June 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Oracle CRM

Ranking in CRM

8th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Marketing Automation (5th)

Sales Creatio

Ranking in CRM

22nd

Average Rating

9.0

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Sales Force Automation (9th)

Mindshare comparison

As of June 2025, in the CRM category, the mindshare of Oracle CRM is 3.2%, down from 3.7% compared to the previous year. The mindshare of Sales Creatio is 0.8%, down from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Omair Bokhari

Head of IT Operations at Fatima Group

Helps business track their customers, sales leads, and opportunities

An area for improvement is the vendors' inability to understand the customers' requirements and communicate them to Oracle. When we started to implement the tool, and during the very initial phases of the product, when Oracle launched it, our company opted for it. We faced a few challenges related to the product speed associated with some functionalities that were not available when the tool was just launched, but later on, it became available, and right now, we are actually using it. The tool is fulfilling our requirements. There were no major hiccups or challenges due to the tool. The solution's mobile app needs to be enriched with more functionalities in the future.

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HaroldBusby

Senior Sales Manager at Sales Informatics

Offers agility and how quickly it can be modified to meet the workflows of any organization

The biggest area of improvement for me is the mobile app. Creatio has moved towards this composable architecture and user interface, and it looks good and works well on a laptop or tablet. But the mobile app could be improved. Only half of the mobile app uses the new architecture, and I believe their roadmap is to fully update it so there's a consistent user interface throughout the mobile app. Some of it uses the older Creatio technology, some of it's newer, and I think they're aiming to have it fully updated sometime in the second quarter. That will be a big jump. It supports the remote sales team, but it could be a lot better. Creatio needs to move the mobile app update higher on its priority list. We can see a difference when we look at other mobile CRM solutions out there – Creatio's mobile app isn't as fresh as other parts of the application. The other area I'd like to see Creatio improve – is the development of a robust field service application or enhancement to their existing Service Creatio module. It should be a separate product called Creatio Field Service. Field service is important because it addresses the large number of workers out there who aren't desk-bound, and that really corresponds with the mobile app improvements.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is very simple."

"It's very easy to find any customer-related data."

"The solution is scalable."

"The most valuable features of the solution I like are its stability and customization."

"It is one of the most proficient CRM tools out there. It is comprehensive and scalable. It covers most of the CRM activities, business lines, and business requirements."

"Everything related to insights and dashboards is valuable. It is great for tracking all the effort and generating reports."

"Technical support is very fast. It's customer friendly."

"The most valuable feature is the ability to automatically enrich deals by connecting to APIs. This allows me to gather additional information about companies, number of employees, and data from the previous year. Having this information helps me understand the size of the company better and tailor my proposals accordingly."

More Oracle CRM pros

"It provides a customizable platform that enables companies to safely store and recognize customer data, as well as connect multiple channels and other related services."

"There's not a single CRM out there that is quite as flexible as Creatio CRM."

"Its configurability in terms of being able to change screens and fields and create workflows that are compatible with our business objectives is most valuable."

"I like Creatio's workflows, automation, and no-code features that we can update as we wish."

"Intuitive, low-code CRM platform that's easy to integrate and use."

"Each step of the customer journey is recorded by certain metrics and KPIs. If you want to do a lot deeper dive with Excel pivot tables or third-party analytics tools like Qlik or Tableau, that's an option."

"With Sales Creatio, you can have a customer service review, and it is GDPR compliant."

Cons

"The user interface and performance could be better."

"Though Oracle CRM's support has a good reaction time, it needs to be better."

"This solution is only available on-premises. It could be improved by offering a cloud/SaaS option which is more scalable."

"Our infrastructure is set up for an on-premises deployment of this solution and I am concerned that the online deployment that we are moving to will not perform as well as our current on-premises storage systems. It could cause some problems, such as latency delays."

"I would like to see the UI improved ."

"The interface could be more user friendly. It is currently not intuitive, and it can be better. The onboarding process for the end users of this solution could be easier, and there should be a few more things for user knowledge and training. It takes a lot of technical knowledge to get used to it."

"Oracle CRM should improve in terms of AI capabilities and user interface design."

"The cost can be a bit more expensive compared to other options."

More Oracle CRM cons

"The marketing feature needs to be improved. Documentation on their website, or their knowledge base, also needs expansion and improvement."

"Sales Creatio should include better customizations."

"On the sales side, I would like to see a CPQ product, and on the services side, I'd like to see more of a field service automation feature."

"The biggest area of improvement for me is the mobile app. Creatio has moved towards this composable architecture and user interface, and it looks good and works well on a laptop or tablet. But the mobile app could be improved."

"There is still some room for improvement in the overall look and feel of the software."

"Out of the box connectors are great, but the ability of what is there versus other CRMs is limited."

"Creatio's mobile app could be more intuitive."

"To benefit from this software you need to have somebody dedicated to customizing the features you're looking for and, to be honest, I do not have time to focus only on that."

Pricing and Cost Advice

"The costing for this solution is very high. It targets top tier companies. This solution can be split up into multiple modules to cater to the low tier customers."

"There is a license required to use this solution. The price is reasonable for a CRM."

"It is not cheap. It is more suitable for big companies."

"We were able to get a ten-year contract for a very good discount with our three platforms together with Oracle."

"We have annual licenses to use this solution that are quite expensive. For example, we have approximately four types of licenses and we have one annual contract for the number of licenses we use for Oracle CRM and the loyalty system."

"On a scale of one to ten, where one is cheap, and ten is expensive, I rate the pricing a twelve. Oracle CRM is on the expensive side."

"The cost of a license with support is slightly higher than a regular license."

"The solution is expensive."

More Oracle CRM pricing and cost advice

"Creatio's most basic plan, which has Growth, Enterprise, and Ultimate, I use the Enterprise version. It's a fully-featured CRM that includes sales, marketing, and service, along with the studio product."

"Sales Creatio's enterprise version is $60 per user per month. Other leaders in the Gartner Magic Quadrant for sales automation, such as SAP, Microsoft, Salesforce, and Oracle, are about $150 to $200 a month, and Creatio is $60."

"Compared to Salesforce and other applications, Sales Creatio is a cost-effective solution."

"Pricing for this solution is more affordable than Salesforce, and the costs are upfront."

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Top Industries

By visitors reading reviews

Financial Services Firm

13%

University

12%

Computer Software Company

12%

Government

11%

Computer Software Company

21%

Comms Service Provider

11%

Manufacturing Company

11%

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Oracle CRM?

The most valuable feature is the ability to automatically enrich deals by connecting to APIs. This allows me to gather additional information about companies, number of employees, and data from the...

See all answers

What is your experience regarding pricing and costs for Oracle CRM?

The price of Oracle CRM in Vietnam is high, which is a concern. Clients must buy the license once, and if there are updates in the year, they need to buy the new version.

See all answers

What needs improvement with Oracle CRM?

Oracle CRM should improve in terms of AI capabilities and user interface design. Compared to Salesforce, it lacks advanced features in these areas and is not as user-friendly.

See all answers

What do you like most about Sales Creatio?

Each step of the customer journey is recorded by certain metrics and KPIs. If you want to do a lot deeper dive with Excel pivot tables or third-party analytics tools like Qlik or Tableau, that's an...

See all answers

What is your experience regarding pricing and costs for Sales Creatio?

Compared to Salesforce and other applications, Sales Creatio is a cost-effective solution. The fact that the solution is from an East European company makes it cheaper because of labor arbitrage. O...

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What needs improvement with Sales Creatio?

See all answers

Comparisons

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Compared 34% of the time

SAP CRM vs Oracle CRM

Compared 30% of the time

Salesforce Sales Cloud vs Oracle CRM

Compared 13% of the time

Microsoft Dynamics CRM vs Oracle CRM

Compared 11% of the time

Zoho CRM vs Oracle CRM

Compared 4% of the time

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Oracle CX Sales vs Sales Creatio

Compared 44% of the time

Oracle Fusion Service vs Sales Creatio

Compared 29% of the time

Microsoft Dynamics CRM vs Sales Creatio

Compared 27% of the time

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Product Reports

Buyer's Guide

Oracle CRM

May 2025

Download Oracle CRM product report

Buyer's Guide

Sales Creatio

May 2025

Download Sales Creatio product report

Also Known As

Market2Lead

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Overview

On demand CRM with contextual intelligence, adaptive business planning, and analytics. Supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Multi-tenancy or single-tenancy options available.

Oracle

Sales Automation Software to accelerate the complete sales cycle — from lead to repeat sales

Sales Creatio is a cloud CRM system for comprehensive sales force automation from lead management to large enterprise sales. Employ out-of-the-box reference processes to manage the entire sales cycle! The product guides users through the entire sales process from the initial communication with a customer to the closed deal. Sales Creatio combines AI with leading UX to accelerate user adoption.

Creatio

Sample Customers

Turk Telekom, yoo Ltd , Mobilitec, Sanipex Group, ec4u expert consulting AG, Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Geodis, Freedom Technology

ABLV Bank, Pelco, Heinz, Bayer, Century21, Allianz, ABB, Tele2, ABLV, Yandex, Pepsico, PSA Peugeot Citroen, Fiscale, Mitsubishi Electric, Vivino

Buyer's Guide

Oracle CRM vs. Sales Creatio

June 2025

Free Report: Oracle CRM vs. Sales Creatio

Find out what your peers are saying about Oracle CRM vs. Sales Creatio and other solutions. Updated: June 2025.

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