Oracle CRM and Sales Creatio compete in the CRM space, each with its distinct advantages. Oracle CRM is favored for enterprises due to its integration capabilities and scalability, while Sales Creatio appeals to mid-sized businesses with streamlined customization and rapid deployment.
Features: Oracle CRM's strengths include comprehensive analytics tools, seamless integration with Oracle applications, and notable scalability. Additionally, it enables efficient data management and reporting functionalities. Sales Creatio offers ease of customization, an intuitive design, and robust process automation features, facilitating swift adaptation of business processes.
Room for Improvement: Oracle CRM could benefit from reduced deployment complexity and user interface optimization, as well as enhancements in personalization capabilities. Sales Creatio might improve its analytics depth, expand integration options with third-party applications, and better scalability for larger operations.
Ease of Deployment and Customer Service: Oracle CRM's deployment demands time due to its complexity but provides thorough documentation and enterprise-level support. Sales Creatio offers a quicker, user-friendly setup with responsive customer service, making it a preferred choice for businesses seeking rapid deployment and support.
Pricing and ROI: Oracle CRM typically incurs higher initial costs due to its extensive features, which can yield significant ROI when fully utilized by large enterprises. Conversely, Sales Creatio provides competitive pricing with lower setup costs, offering quick ROI for businesses prioritizing customization and swift implementation.
We have had some issues where I needed to contact the customer support manager, but they ensured the issues were resolved.
We haven't really had any technical challenges with Oracle CRM.
It's already integrated into our environment, so moving to something else will require a massive investment and change in strategy that we as an organization are not prepared to embark on just yet.
The AI feature needs improvement.
We had a client who needed quick order processing and invoice generation, and we experienced delays in terms of performance which left the client dissatisfied.
The solution serves end-to-end customer relationship management which includes sales cloud, e-commerce cloud, and marketing cloud.
It is very much tied closely with sales forecasting, growth, the reporting and decision-making process.
We had to integrate multiple systems for one client, and the process was straightforward.
| Product | Market Share (%) |
|---|---|
| Oracle CRM | 1.4% |
| Sales Creatio | 0.9% |
| Other | 97.7% |
| Company Size | Count |
|---|---|
| Small Business | 16 |
| Midsize Enterprise | 2 |
| Large Enterprise | 22 |
| Company Size | Count |
|---|---|
| Small Business | 10 |
| Midsize Enterprise | 1 |
On demand CRM with contextual intelligence, adaptive business planning, and analytics. Supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Multi-tenancy or single-tenancy options available.
Sales Automation Software to accelerate the complete sales cycle — from lead to repeat sales
Sales Creatio is a cloud CRM system for comprehensive sales force automation from lead management to large enterprise sales. Employ out-of-the-box reference processes to manage the entire sales cycle! The product guides users through the entire sales process from the initial communication with a customer to the closed deal. Sales Creatio combines AI with leading UX to accelerate user adoption.
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