Salesforce Sales Cloud and Sales Creatio are competitive CRM products that offer unique advantages. Salesforce Sales Cloud is valued for its pricing and support, but Sales Creatio is preferred for its features and cost-effectiveness, particularly in pricing and ROI.
Features: Salesforce Sales Cloud is strong in advanced analytics, customizability, and integration capabilities offering a wide ecosystem. Sales Creatio is notable for its intuitive workflow automation, omnichannel communication tools, and adaptability to various business processes.
Room for Improvement: Salesforce Sales Cloud could improve in reducing deployment time and personalizing customer service. It may also need to address the complexity of rapid feature upgrades and navigation. Sales Creatio might enhance its analytics capabilities and develop a broader ecosystem for integration. It could also refine its customization interface for even greater user-friendliness.
Ease of Deployment and Customer Service: Salesforce Sales Cloud is known for its flexible cloud-based deployment model and extensive customer service resources. Sales Creatio, while also cloud-based, is recognized for its quick deployment time and dedicated customer support, which offers more personalized assistance.
Pricing and ROI: Salesforce Sales Cloud involves higher initial setup costs but is acknowledged for strong ROI through its features and ecosystem. Sales Creatio presents more competitive pricing and promises a high ROI due to its efficient processes and cost-effective solutions. This makes it appealing to budget-conscious buyers seeking effective CRM solutions.
Many first-time CRM users are unaware of all features and best practices, so we guide them with use cases, sample work, or sometimes create a POC to show them how their system will look and the expected outcomes.
Salesforce Sales Cloud is a fantastic tool but requires disciplined data entry by sales personnel and operations teams to maintain data quality.
We have had some issues where I needed to contact the customer support manager, but they ensured the issues were resolved.
Support requires a subscription and when taken, the service is pretty nice.
Salesforce Sales Cloud is totally cloud native, requiring no additional effort for scalability.
Salesforce is highly scalable and operates efficiently.
Salesforce Sales Cloud is very stable.
I have not experienced any degradation in Salesforce's performance.
We had a client who needed quick order processing and invoice generation, and we experienced delays in terms of performance which left the client dissatisfied.
Compared to AWS, it is slower, which could be a hindrance.
With today's generative AI capabilities like ChatGPT, it should be possible to directly communicate with the software rather than navigating through the entire system manually.
This happened for the first time because of the new CEO, Arundhati, who revolutionized pricing strategies, allowing discounts of 60-70% for Salesforce Sales Cloud in India.
Without negotiation, costs can become expensive.
I would rate the price for Salesforce Sales Cloud as a three, where one is a high price.
We had to integrate multiple systems for one client, and the process was straightforward.
Its easy-to-navigate interface aids in delivering clear vision and organization, especially for sales and business management.
The Einstein Analytics and the inbuilt reporting are very useful for keeping track of pipeline movement.
The biggest benefit of the Salesforce Sales Cloud is a centralized point, a centralized source of truth for customer-related information; you centralize all the information in a single database, and that's the biggest benefit.
| Product | Market Share (%) |
|---|---|
| Salesforce Sales Cloud | 2.8% |
| Sales Creatio | 0.9% |
| Other | 96.3% |
| Company Size | Count |
|---|---|
| Small Business | 10 |
| Midsize Enterprise | 1 |
| Company Size | Count |
|---|---|
| Small Business | 54 |
| Midsize Enterprise | 26 |
| Large Enterprise | 40 |
Sales Automation Software to accelerate the complete sales cycle — from lead to repeat sales
Sales Creatio is a cloud CRM system for comprehensive sales force automation from lead management to large enterprise sales. Employ out-of-the-box reference processes to manage the entire sales cycle! The product guides users through the entire sales process from the initial communication with a customer to the closed deal. Sales Creatio combines AI with leading UX to accelerate user adoption.
Salesforce Sales Cloud is a comprehensive tool lauded for its customization, ease of use, and integration capabilities. Its cloud-based nature offers seamless access and scalability, helping manage leads, opportunities, and workflows efficiently. Powerful reporting and dashboards enhance visibility and productivity.
Salesforce Sales Cloud serves as an essential aid for companies aiming to streamline sales processes. It integrates sales and marketing, manages customer data, and supports automation, which increases efficiency. Despite its expense and complex interface, its ability to forecast, track customer engagement, and automate key workflows stands out. Companies encounter challenges with system costs and integration issues, particularly regarding third-party applications and mobile functionality. Reporting and dashboards offer significant insights, although room for improvement exists. Licensing costs and storage fees are considerations for prospects, alongside the need for improved training and AI features. Users maximize the platform for sales pipeline management, forecasting, and operational analytics.
What are the most important features?Organizations across industries utilize Salesforce Sales Cloud from finance to healthcare for business development and CRM tasks. It is integral to managing accounts, leading pipelines, and aligning sales with marketing strategies. Firms improve customer relations and operational efficiency through its analytics and reporting capabilities.
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