Including some Creatio Marketplace apps, you can convert Sales Creatio in a Real 360° Social Sales CRM, including not just the traditional communication channels like phone and Email. In this case could include and trace the communications due using social communications tools like WhatsApp, Telegram, Twitter, Facebook Messenger, Line, Viber and so on. Depending on what tool your customers use, this really improves the trace of 360° communications with your customers not importing who in the company talks with them, you have a single point to see everything.
@Julio Falcón Sorry I forgot to mention the Marketplace app, it's Beesender Operator (enable to chat with your customers) & Beesender Bot Master (Enable chat conducted by bots), you also can have hybrid chats mixing human with bots... Chat with almost any social communication network as I mentioned before
It provides a customizable platform that enables companies to safely store and recognize customer data, as well as connect multiple channels and other related services.
Senior Sales Manager at a tech services company with 1-10 employees
Real User
Top 10
Apr 4, 2024
Each step of the customer journey is recorded by certain metrics and KPIs. If you want to do a lot deeper dive with Excel pivot tables or third-party analytics tools like Qlik or Tableau, that's an option.
Senior Sales Manager at a tech services company with 1-10 employees
Real User
Top 10
Nov 2, 2021
Its configurability in terms of being able to change screens and fields and create workflows that are compatible with our business objectives is most valuable.
Creatio Sales is an agentic sales platform designed to manage the end-to-end sales cycle, supporting everything from short transactional deals to complex B2B sales. It enables sales teams to build pipeline, manage accounts and opportunities, execute commercial processes, and forecast revenue on one platform. Embedded sales AI agents automate routine tasks and support execution across the sales cycle.
The core applications of Creatio Sales cover Customer 360 and account intelligence; portfolio...
Including some Creatio Marketplace apps, you can convert Sales Creatio in a Real 360° Social Sales CRM, including not just the traditional communication channels like phone and Email. In this case could include and trace the communications due using social communications tools like WhatsApp, Telegram, Twitter, Facebook Messenger, Line, Viber and so on. Depending on what tool your customers use, this really improves the trace of 360° communications with your customers not importing who in the company talks with them, you have a single point to see everything.
@Julio Falcón Sorry I forgot to mention the Marketplace app, it's Beesender Operator (enable to chat with your customers) & Beesender Bot Master (Enable chat conducted by bots), you also can have hybrid chats mixing human with bots... Chat with almost any social communication network as I mentioned before
It provides a customizable platform that enables companies to safely store and recognize customer data, as well as connect multiple channels and other related services.
Each step of the customer journey is recorded by certain metrics and KPIs. If you want to do a lot deeper dive with Excel pivot tables or third-party analytics tools like Qlik or Tableau, that's an option.
With Sales Creatio, you can have a customer service review, and it is GDPR compliant.
I like Creatio's workflows, automation, and no-code features that we can update as we wish.
Intuitive, low-code CRM platform that's easy to integrate and use.
Its configurability in terms of being able to change screens and fields and create workflows that are compatible with our business objectives is most valuable.