

OpenText 360 for SharePoint and SS&C Blue Prism are solutions competing in document management and automation. SS&C Blue Prism appears to have the upper hand with a more advanced feature set for comprehensive automation solutions.
Features: OpenText 360 offers seamless integration with Microsoft SharePoint, enabling efficient document management, collaboration, and real-time mobile access across devices. SS&C Blue Prism is known for workflow visibility, allowing for detailed workflow and condition definitions, and compatibility with multiple applications.
Room for Improvement: OpenText 360 could enhance its automation capabilities beyond collaboration by offering broader integration with non-Microsoft ecosystems. Its user interface might benefit from modernization. SS&C Blue Prism could improve ease of use for non-technical users, enhance speed and efficiency of deployment, and expand language support, as OCR functionality is limited to English without external tools.
Ease of Deployment and Customer Service: OpenText 360's direct integration with SharePoint simplifies deployment for Microsoft-heavy environments while customer service assists with integration issues. SS&C Blue Prism may require a more complicated setup, yet it compensates with robust customer support that helps address deployment challenges, favoring long-term service quality.
Pricing and ROI: OpenText 360 is a cost-effective choice for businesses prioritizing document management with a clear ROI within Microsoft environments. SS&C Blue Prism, although carrying higher upfront costs, promises substantial ROI through its extensive automation capabilities, making significant benefits evident in large-scale operations.
| Product | Market Share (%) |
|---|---|
| SS&C Blue Prism | 0.9% |
| OpenText 360 for SharePoint | 0.9% |
| Other | 98.2% |

| Company Size | Count |
|---|---|
| Small Business | 6 |
| Midsize Enterprise | 3 |
| Large Enterprise | 9 |
SS&C Blue Prism, renowned for its language capabilities and workflow design, supports detailed automation building, enhancing productivity. Despite some challenges like cost and limited integration, it offers substantial potential in automating diverse processes.
SS&C Blue Prism offers strong capabilities in document reading and a straightforward workflow design, making it accessible with basic BPM knowledge. Detailed automation design in the studio and effective monitoring in the control room are notable features. While facing higher costs and a steeper learning curve, it supports process mining and generative AI initiatives, crucial for industries aiming at transformation and activation services. Limited external system integration and lack of agile delivery encourage a strategic approach in its deployment.
What are the key features?
What ROI should users expect?
SS&C Blue Prism finds its application across industries. In service industries, it automates repetitive tasks while supporting migration projects. Within the insurance sector, it helps automate claims handling and pricing by integrating data efficiently. Companies use it when transitioning processes, such as upgrading systems from older versions to new applications.
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