PagerDuty Operations Cloud and New Relic are both prominent tools for operations and monitoring. Reviews suggest that while PagerDuty excels in customer support and ease of integration, New Relic is favored for more comprehensive analytics and diagnostics.
Features: PagerDuty Operations Cloud is praised for its reliable alerting, incident response capabilities, and ease of integration. New Relic users highlight its robust performance monitoring, detailed insights, and comprehensive diagnostics. Though both platforms offer valuable features, New Relic's range of analytics tools gives it an edge in functionality.
Room for Improvement: Users suggest PagerDuty could benefit from more seamless integrations with third-party tools, improved visualization of data, and enhanced dashboard customizations. New Relic users feel the need for a more intuitive navigation system, better cost management features, and simplified configuration options. Each platform has distinct areas for potential enhancement, reflective of their core functionalities.
Ease of Deployment and Customer Service: PagerDuty is known for its straightforward setup process, responsive support team, and seamless integration. New Relic receives mixed reactions regarding deployment but scores high in providing detailed documentation and timely resolution of technical issues.
Pricing and ROI: PagerDuty's pricing model is seen as straightforward and cost-effective for the features offered, contributing to a positive ROI perception among users. New Relic's pricing is often viewed as higher, but users justify the cost with its depth of features and overall value. PagerDuty appeals to those seeking cost-efficiency, while New Relic attracts those prioritizing extensive feature sets and long-term value.
Issues that could be solved quickly sometimes take longer because they go around in circles.
The product was highly scalable, with no limits on the number of applications or event routing rules.
Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal.
It would be useful to have a way to define all configurations in code that is similar to how Terraform operates.
Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.
It integrates with multiple applications and is highly customizable, with policies, escalation procedures, and an event routing tool that ensures contacting the right person.
New Relic is a powerful tool for optimizing web pages, tracking user behavior, and monitoring application performance. It helps detect anomalies, generate metrics, and create dashboards for synthetics monitoring, container workloads, stress tests, and more.
New Relic provides organizations with comprehensive insights into APIs, infrastructure, and scalability. It supports mobile and web applications with features like java tracking, health maps, customizable dashboards, and drill-downs. Users benefit from its easy initial setup, accurate alerts, UI monitoring, error tracking, and traceability. New Relic supports multiple ecosystems with straightforward pricing and new feature introductions, offering end-to-end monitoring, thorough data analysis, and effective problem resolution.
What are New Relic's most important features?New Relic is leveraged in industries such as e-commerce, finance, and technology. It helps monitor web traffic, evaluate load balancing, and ensure applications meet performance standards. Companies use it for stress tests, container-based workloads, API monitoring, and infrastructure management. Its integration capabilities are valuable for maintaining performance and scalability across diverse ecosystems, aiding in thorough data analysis and problem resolution.
The PagerDuty Operations Cloud is the platform for mission-critical, time-critical operations work in the modern enterprise. Through the power of AI and automation, it detects and diagnoses disruptive events, mobilizes the right team members to respond, and streamlines infrastructure and workflows across your digital operations. The Operations Cloud is essential infrastructure for revolutionizing digital operations to compete and win as a modern digital business.
PagerDuty Features
PagerDuty has many valuable key features. Some of the most useful ones include:
PagerDuty Benefits
There are many benefits to implementing PagerDuty. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the PagerDuty solution.
Brandon J., Director of engineering at a wellness & fitness company, says, "The SMS pages and the mobile application are pretty much the top two features."
PeerSpot reviewer Pramodh M., DevSecOps Consultant at a tech services company, comments, “The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable. There is a flexible and easy way of integrating with monitoring tools. It allows us to configure the integration with APIs and plugins as well.”
Syed Mohammad A., Vice President - Operations and Client Services at a financial services firm, mentions, "PagerDuty let us set up rosters based on our shifts. We could assign a hierarchy for how the calls should be escalated and the number of times the call will be transferred between people before it is answered. It makes it easy to access an agent via mobile phone."
A Principal Architect at an energy/utilities company states, “The most important feature that is used is call scheduling. We are also able to actually call IT folks in the case of an emergency.”
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