PagerDuty Operations Cloud and New Relic are both prominent tools for operations and monitoring. Reviews suggest that while PagerDuty excels in customer support and ease of integration, New Relic is favored for more comprehensive analytics and diagnostics.
Features: PagerDuty Operations Cloud is praised for its reliable alerting, incident response capabilities, and ease of integration. New Relic users highlight its robust performance monitoring, detailed insights, and comprehensive diagnostics. Though both platforms offer valuable features, New Relic's range of analytics tools gives it an edge in functionality.
Room for Improvement: Users suggest PagerDuty could benefit from more seamless integrations with third-party tools, improved visualization of data, and enhanced dashboard customizations. New Relic users feel the need for a more intuitive navigation system, better cost management features, and simplified configuration options. Each platform has distinct areas for potential enhancement, reflective of their core functionalities.
Ease of Deployment and Customer Service: PagerDuty is known for its straightforward setup process, responsive support team, and seamless integration. New Relic receives mixed reactions regarding deployment but scores high in providing detailed documentation and timely resolution of technical issues.
Pricing and ROI: PagerDuty's pricing model is seen as straightforward and cost-effective for the features offered, contributing to a positive ROI perception among users. New Relic's pricing is often viewed as higher, but users justify the cost with its depth of features and overall value. PagerDuty appeals to those seeking cost-efficiency, while New Relic attracts those prioritizing extensive feature sets and long-term value.
Issues that could be solved quickly sometimes take longer because they go around in circles.
I have reached out to customer support multiple times for various cases, particularly for customization such as creating dashboards, and my experience has been good.
The product was highly scalable, with no limits on the number of applications or event routing rules.
Using real-time data, if there are any malicious patterns or something happening, they can identify those.
AI integration, including predictive analytics, is available for certain features but is not comprehensive.
New Relic can get pricey for larger organizations.
It would be useful to have a way to define all configurations in code that is similar to how Terraform operates.
Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.
The best features in New Relic include its numerous API integrations and a good source of support.
New Relic has positively impacted my organization by providing faster detection capabilities, allowing us to easily find issues, which is the best advantage.
It integrates with multiple applications and is highly customizable, with policies, escalation procedures, and an event routing tool that ensures contacting the right person.
| Product | Market Share (%) |
|---|---|
| New Relic | 9.7% |
| PagerDuty Operations Cloud | 2.0% |
| Other | 88.3% |
| Company Size | Count |
|---|---|
| Small Business | 65 |
| Midsize Enterprise | 50 |
| Large Enterprise | 61 |
| Company Size | Count |
|---|---|
| Small Business | 12 |
| Midsize Enterprise | 11 |
| Large Enterprise | 19 |
New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.
New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.
What are New Relic's most important features?In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.
The PagerDuty Operations Cloud is the platform for mission-critical, time-critical operations work in the modern enterprise. Through the power of AI and automation, it detects and diagnoses disruptive events, mobilizes the right team members to respond, and streamlines infrastructure and workflows across your digital operations. The Operations Cloud is essential infrastructure for revolutionizing digital operations to compete and win as a modern digital business.
PagerDuty Features
PagerDuty has many valuable key features. Some of the most useful ones include:
PagerDuty Benefits
There are many benefits to implementing PagerDuty. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the PagerDuty solution.
Brandon J., Director of engineering at a wellness & fitness company, says, "The SMS pages and the mobile application are pretty much the top two features."
PeerSpot reviewer Pramodh M., DevSecOps Consultant at a tech services company, comments, “The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable. There is a flexible and easy way of integrating with monitoring tools. It allows us to configure the integration with APIs and plugins as well.”
Syed Mohammad A., Vice President - Operations and Client Services at a financial services firm, mentions, "PagerDuty let us set up rosters based on our shifts. We could assign a hierarchy for how the calls should be escalated and the number of times the call will be transferred between people before it is answered. It makes it easy to access an agent via mobile phone."
A Principal Architect at an energy/utilities company states, “The most important feature that is used is call scheduling. We are also able to actually call IT folks in the case of an emergency.”
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