We compared Netskope and Zscaler Internet Access based on our users' reviews across five parameters. After reading all of the collected data, you can find our conclusion below.
Netskope and Zscaler Internet Access are both highly regarded for their comprehensive data protection capabilities, advanced threat protection, and valuable insights provided by advanced analytics. However, user feedback for Netskope indicates a need for improvement in areas such as user interface, customer support, performance during high-traffic periods, and reporting capabilities. Zscaler Internet Access receives praise for its exceptional customer service, ease of use, scalability, and reliable performance. Areas for improvement noted for Zscaler include enhancing the user interface, addressing occasional connectivity issues, providing more customization options, and optimizing reporting and analytics features.
Features: Netskope's valuable features include comprehensive data protection, advanced threat protection, advanced analytics, and granular policy enforcement. Zscaler Internet Access offers robust security measures, efficient cloud-based architecture, comprehensive web filtering capabilities, and reliable performance.
Pricing and ROI: Netskope offers a straightforward setup with competitive pricing options and reasonable licensing terms. Zscaler Internet Access also provides a hassle-free setup at a reasonable price. Its licensing process is flexible and can accommodate various business needs. Netskope's ROI is attributed to improved security, data protection, visibility, threat detection, system integration, and cost savings. Zscaler's ROI focuses on network security, productivity, cost savings, ease of use, scalability, and reliable performance.
Room for Improvement: Netskope could benefit from a more intuitive interface, better customer support, improved performance during high-traffic periods, and more comprehensive reporting. Zscaler Internet Access should enhance the user interface, address connectivity issues, offer customization options, and optimize reporting and analytics.
Deployment and customer support: The initial setup phase of Netskope is quick, with the solution being deployed on the cloud. However, there are potential complexities and variations in setup time depending on customer needs. The implementation phase takes longer and requires coordination efforts. Deployment time ranges from a couple of weeks to three months. Zscaler setup can vary depending on factors such as the complexity of the setup, the number of users and locations, and the level of support needed. Some users reported that the initial setup was straightforward and easy, taking around 15 minutes to three days. Others mentioned that the deployment process took between six to eight weeks or even several months. Netskope is praised for its responsive, helpful, and attentive customer service. They offer prompt resolution to queries and knowledgeable assistance. Zscaler Internet Access provides exceptional customer service with prompt and helpful assistance. The support team is described as knowledgeable, responsive, and efficient in resolving issues or concerns.
The summary above is based on 50 interviews we conducted with Netskope and Zscaler Internet Access users. To access the review's full transcripts, download our report.
"The protection offered by the product is the most valuable feature. It detects vulnerabilities or traps on our users' phones and then prompts them to clean up their devices. Tools we used previously would only discover, which required us to gather information on the backend, so Lookout is a welcome upgrade."
"The most valuable features are the antivirus as a whole, the anti-malware, and all of the protection features that scan our enterprise devices."
"The solution is stable."
"On the outside, the main differentiation is because Lookout ingest. They have ingested basically all of the apps for the last ten years and all the versions of all the apps, and we have that in a corporate database that allows us to do very large-scale machine learning and analysis on that data set. That's not something that any of the competitors really have the capability to do because they don't have access to the data set. A lot of the apps you can no longer get them because that version of the app is five or six years old, and it just doesn't exist anywhere anymore, except within our infrastructure. So, the ability to have that very rich dataset and learn from that dataset is a real differentiator."
"I have found the most useful features to be the Web Secure Gateway, CASB, infrastructural service scanning, and Zero Trust."
"The interface is good."
"Netskope is an efficient, reliable, and easy-to-manage solution."
"Netskope's control is user-friendly and comprehensible. It also helps in conveying information effectively as a company, making it crucial for customer satisfaction."
"The detection capability is very nice and lightweight."
"Technical support is good. They are very helpful and quick to resolve any issues we have."
"In Azure, we have multiple subscriptions and with every subscription, we add some kind of instance ID. We can work with the instance ID so that we allow all of the instances containing nodules. Everything else, we block. This way, if you go to outlook.com and check your email, if you log in with your company account, the instance ID will show. The network will take action according to the instance ID and say, "You are using the enterprise email. I'll let you surf. I'll let you see your email." But when you try to log in with your own email address, like Hotmail or Gmail, the instance ID will be different. This way we are not completely blocking Outlook, but we are blocking people from accessing their Outlook. We are only allowing the enterprise-level emails, and we are not allowing user-based emails."
"It has hundreds of features and many of them are useful."
"The solution is stable and reliable."
"The security is excellent."
"We don't have to buy equipment to use it. And when our engineers set it up on our side, we just configured a few settings and we were in."
"Zscaler Web Security protects our users in remote locations from internet threats - even if they are not connected to our network."
"The solution replaces multiple vendor technologies with one which makes it worth the cost."
"The users are at different locations, and Zscaler helps us to put the organization's central security controls on these roaming users."
"The best thing about Zscaler Internet Access is the website filtering. In the UAE it's quite an important feature because most of the malware comes through the SQL injection and through downloads from websites. Zscaler helps protect against that."
"The most valuable feature is bandwidth control."
"We just submitted an enhancement request reflecting the main area we want to see improvement in; the APIs. Currently, we're able to build dashboards, but it's somewhat backward because we use our MDM API to create them. Lookout should provide API to customers so we can query our data and use it in our cloud, and this is the only outstanding area for improvement with the product right now."
"The stability depends on the service from where you access it. Because sometimes, the place you are in, you have Gateway. You don't have Gateway. The gateway is overutilized. At the end, you need to go through their gateways. And this is the key point here. You have a tracking point. If it's not well orchestrated, and it scales up as you add more to the existing team, you will suffer"
"From the analysis that we've done, they do seem to be maybe a step behind in trying to enter the market with a new solution. But when they do pick up, they do come out with some good products."
"Lookout was moving into the SSE space. And so their work on SecureWeb Gateway and SD-WAN is still sort of evolving."
"They could add endpoint security features."
"The product's high price is an area of concern where improvements are required."
"If we need to allow a process that is blocked by Netskope, we have to manually check the logs to see why it is blocked. This can be time-consuming and inefficient"
"Netskope needs to improve its stability."
"Compatibility with other proxy polars would be helpful."
"There should be some granular custom roles that are not available. However, this is on the road map. There are many devices that do not have the Zero Trust feature and other enhancements available which they should have."
"In terms of improvements, enhancing support, particularly for OEM support with quicker response times would be beneficial."
"Setting up policies is something that we having been doing, and if the vendor were to provide example use cases that included different implementation options then it would be very useful for us."
"There are some performance issues when we add on additional controls."
"The performance needs improvement. Some areas create performance issues and, depending on the use cases, require reconfiguration to perform again."
"What could be improved in Zscaler Internet Access is its price. It could be cheaper."
"One thing that needs to be improved is their presence in China. I'm not sure if that's a Zscaler thing or if it's a problem with all vendors in this space, but it would be nice to have better coverage in China. This concern is a common one for vendors across the board when dealing with the Chinese market."
"The interface for administration could be better. They should upgrade the management portal."
"The reporting functionality could be a bit easier to use. There is a reporting function, but it's quite hard to do any good reporting, from a user-management perspective. For example, if a department manager wants to know how his department is using the web, there is a way to get the data, but it's quite cumbersome to get it and show it well. And that's true for comparing between departments."
"Zscaler Internet Access could improve by adding a VPN feature."
"Technical support could be better."
Netskope is ranked 4th in Cloud Access Security Brokers (CASB) with 35 reviews while Zscaler Internet Access is ranked 2nd in Secure Web Gateways (SWG) with 46 reviews. Netskope is rated 8.4, while Zscaler Internet Access is rated 8.2. The top reviewer of Netskope writes "Network proxy that provides visibility during deployment and allows you to control PII". On the other hand, the top reviewer of Zscaler Internet Access writes "Provides integrated CASB and file sandboxing but could be less expensive ". Netskope is most compared with Prisma Access by Palo Alto Networks, Microsoft Defender for Cloud Apps, Cisco Umbrella, Skyhigh Security and Cato SASE Cloud Platform, whereas Zscaler Internet Access is most compared with Cisco Umbrella, Microsoft Defender for Cloud Apps, Prisma Access by Palo Alto Networks, FortiSASE and Forcepoint Secure Web Gateway.
We monitor all Cloud Access Security Brokers (CASB) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.