Microsoft Defender for Cloud Apps vs Zscaler Internet Access comparison

The compared Microsoft and Zscaler solutions aren't in the same category. Microsoft is ranked #4 in CASB , with an average rating of 8.4, and holds a 8.8% mindshare in the category. Zscaler is ranked #3 in WSG , with an average rating of 8.5, and holds a 14.2% mindshare. Additionally, 100% of Microsoft users are willing to recommend the solution, compared to 98% of Zscaler users who would recommend it.

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Executive SummaryUpdated on Jul 27, 2025

Microsoft Defender for Cloud Apps and Zscaler Internet Access are leaders in the cybersecurity field, focusing on cloud app and internet security, respectively. Microsoft Defender for Cloud Apps appears to have the edge due to its comprehensive integration and threat detection capabilities.

Features: Microsoft Defender for Cloud Apps integrates well across Microsoft and third-party solutions, providing unified reporting, real-time alerts, and robust threat detection. It gives organizations comprehensive visibility into cloud environments and user activities. Zscaler Internet Access excels in web and internet security, offering features such as URL filtering, application control, and SSL inspection. It is particularly strong in advanced threat protection, making it ideal for internet access management.

Room for Improvement: Microsoft Defender for Cloud Apps could improve its integration with macOS, enhance user experience by reducing false positives, and improve scan speed. Its reporting and integration with third-party DLP solutions could also be more streamlined. Zscaler Internet Access users have requested better integration with applications, improved reporting features, and a more intuitive UI. Additionally, addressing its high pricing, integrating more with ISPs, and augmenting customer support could enhance user satisfaction.

Ease of Deployment and Customer Service: Microsoft Defender for Cloud Apps is often deployed in hybrid and public cloud environments, closely integrating with Microsoft's ecosystem, which benefits organizations already using Microsoft services. While customer service varies by support tier, enhancements in responsiveness and technical skill are suggested. Zscaler Internet Access is known for scalability and supports hybrid cloud deployment but may need traditional appliances at network edges. Its customer service is generally positive but could improve its response time and technical assistance.

Pricing and ROI: Microsoft Defender for Cloud Apps is typically included in bundles like E3 and E5 Microsoft 365 licenses, offering cost-effectiveness within its ecosystem. However, standalone pricing is a concern. Zscaler Internet Access, although costlier, justifies its premium with extensive global reach and superior security features, providing strong ROI through robust protection capabilities and security posture improvements.

To learn more, read our detailed Cloud Access Security Brokers (CASB) Report (Updated: October 2025).

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October 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

iboss

Mindshare comparison

Cloud Access Security Brokers (CASB) Market Share Distribution
Product	Market Share (%)
Microsoft Defender for Cloud Apps	8.8%
Prisma Access by Palo Alto Networks	17.8%
Netskope	15.0%
Other	58.4%

Cloud Access Security Brokers (CASB)

Secure Web Gateways (SWG) Market Share Distribution
Product	Market Share (%)
Zscaler Internet Access	14.2%
Cisco Umbrella	16.9%
Prisma Access by Palo Alto Networks	10.8%
Other	58.1%

Secure Web Gateways (SWG)

Featured Reviews

Matt Crockford

Head of Cybersecurity at SES Water

It's easy to roll out, and their understanding of our business made it seamless

One aspect we value about iboss is its simplicity. Their customer service is brilliant, and they are super responsive and knowledgeable. It's easy to roll out, and their understanding of our business made it seamless. We were impressed by the solution's mental health function, which can detect if someone needs help. It scans what users are browsing and flags warning signs so we can check to see if they are okay. We've had to use it a couple of times. The user interface is highly intuitive. Our IT team picked it up with minimal training. It's arranged so that it's easy to find where things are. Another advantage is the single pane of glass console, which gives you visibility into what's happening. We're not fully there yet because we haven't implemented zero trust, but we're excited about the possibilities from the demos we've seen. We launched a POC of iboss' ChatGPT Risk Protection feature two weeks ago. AI is a great tool, but you need to be careful what you put into it. My biggest fear is employees inputting sensitive corporate information or customer PII data into one of these chatbots. I was impressed by our trial of the feature. It's exactly what we wanted. Now, when a user goes to ChatGPT, there's a banner warning them not to share information, and we can block conversations containing customer data like bank details and email addresses. I don't want to stop people from using it, but we need visibility. We've only tried it on a test group of 15 people. You can configure it to look for specific keywords or integrate it with your DLP policy if you have that configured

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Abdulrahman Muhammadi

information Security and IT Manager at Discover Dollar Technologies Pvt Ltd.

Integration with existing cloud workflows has simplified compliance and threat detection

Licensing cost is a significant concern. With Defender Plan 1, Microsoft Defender for Cloud Apps comes with a pay-per-use model. Each feature has its own pricing when activated on VMs. For example, the vulnerability assessment has separate pricing, the base model including encryptions has separate pricing, and the compliance features have separate pricing. This applies to each VM and Azure resource individually. It is not straightforward where you can take one license and apply it to everything. Each feature has its own pricing model which can be tedious, as the costs keep accumulating. The only lacking feature currently is XDR (extended detection and response). Apart from that, I have only positive experiences with the whole Microsoft suite, except for the pricing structure.

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Mohan Janarthanan

Assosiate Vice President at Novac Technology Solutions

User access management and threat prevention are enhanced with user-friendly controls

The best features Zscaler Internet Access offers include application control, tenant segregation, and PoP center regions which have low availability zones. The internet access is very successful and bandwidth speed is excellent. It also has application-based control, URL-based control, and SSL inspection capabilities, which are very useful. Additionally, the in-depth CASB segregation is very beneficial to us. One unique feature I found helpful is the tenant level restrictions, which we use to only access our organization's tenant level mail IDs, drives, and specific tenant level access while restricting public access. Zscaler Internet Access has positively impacted our organization as we have noticed substantial outputs and income. It has improved our security environment control and endpoint protection. It prevents numerous web attacks through its AI/ML incorporated capability which identifies malware, threats, and viruses. It has a toggle button to enable features entirely at the tenant level for all users onboarded into Zscaler Internet Access, resulting in much better outcomes.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The iboss system is highly reliable. The false positive rates are small compared to some other systems we've experienced through other partner agencies who use competing solutions."

"We chose iboss for both zero trust and proxy (SWG) because their SWG was superior."

"Valuable features: Within the filter: Controls (Web categories, applications, and Allow/Block list) and Network (local Subnets). Within the reporter: Logs (Event Log) and Reports."

"I would rate the technical support of iboss a solid 10 without a shadow of a doubt."

"Technical support is pretty sharp and very responsive."

"The console is cloud-based, which is something I really appreciate."

"Its initial setup was straightforward."

"First of all, the security policies are essential. I do not have to rely solely on Active Directory for our users."

More iboss pros

"The feature that helps us in detecting the sensitive information being shared has been very useful. In addition, the feature that allows MCAS to apply policies with SharePoint, Teams, and OneDrive is being used predominantly."

"We have become more aware of what services our users are using, how often they are using them, and what data is being sent out of the organization and to which services. So, it is really a lot about visibility and helping us make decisions based on that. It drives some of our policy decisions for adding extra security controls."

"There are a lot of features with benefits, including discovery, investigation, and putting controls around things. You can't say that you like the investigation part but not the discovery. Everything is correlated; that's how the tool works."

"Defender for Cloud Apps has given us good visibility regarding what we've allowed into our environment until now."

"Defender helps us control which applications are being used and gain more security insight into remote and hybrid users based on user identity and log in location. You can also integrate Defender for Cloud Apps with Defender for Endpoint to extend its capabilities."

"It is very easy to use, which is what we look for in these types of solutions."

"The solution does not affect a user's workflow."

"On-demand scanning is the most valuable feature. In addition, it's a fairly fluid product. It syncs back to the cloud and provides metrics. It's pretty intelligent."

More Microsoft Defender for Cloud Apps pros

"Zscaler excels in security protection and the cloud is always up-to-date. It does not matter if you are a small or big organisation, you will receive the same security quality."

"The solution is scalable and stable."

"Zscaler Internet Access's roaming user feature is most valuable and is much better compared to other secure web gateways."

"The best thing about Zscaler Internet Access is the website filtering. In the UAE it's quite an important feature because most of the malware comes through the SQL injection and through downloads from websites. Zscaler helps protect against that."

"We use ZIA for outbound internet connectivity. The internet traffic of on-prem users will be directed to the ZIA cloud for security checks and web filtering."

"The solution offers a distributed organization to master and to control all of the endpoints."

"After a proper implementation, the maintenance is very low."

"I would recommend Zscaler Internet Access due to its ease of use and deployment, with a user-friendly interface."

More Zscaler Internet Access pros

Cons

"I'd like to see them accelerate development on the security side, particularly around data loss prevention."

"Sometimes when you call in support, you get someone who is just following a sheet. It feels like a runaround. You feel that you are running into that support wall."

"The area I would like to see improvement in is the ability with in the reporter to navigate directly to the content the user is traversing. It is kind of there, but it's not perfect. Quite frequently, I receive links that lead me to pages with error messages."

"Our biggest problem with their service was it did not recognize the device and filtering did not always work correctly."

"The dashboards for local use could be better."

"Regarding pricing, setup costs, and licensing, iboss is not cheap, and that's my only concern."

"Its pricing could be better."

"One thing I would like to see differently with their Zero Trust platform is that some of the AI aspects related to high-risk activities have more false positives."

More iboss cons

"I would prefer to have filtering options incorporated within the policies, enabling the solution to perform tasks beyond mere blocking or allowing."

"They need to improve the attack surface reduction (ASR) rules. In the latest version, you can implement ASR rules, which are quite useful, but you have to enable those because if they're not enabled, they flag false positives. In the Defender portal, it logs a block for WMI processes and PowerShell. Apparently, it's because ASR rules are not configured. So, you generally have to enable them to exclude, for example, WMI queries or PowerShell because they have a habit of blocking your security scanners. It's a bit weird that they have to be enabled to be configured, and it's not the other way around."

"It takes some time to scan and apply the policies when there is some sensitive information. After it applies the policies, it works, but there is a delay. This is something for which we are working with Microsoft."

"The technical support team has room for improvement."

"Currently, reporting is not very straightforward and it needs to be enhanced. Specific reports are not included and you need to run a query, drill down, and then export it and share it. I would love to have reports with more fine-tuning or granularity, and more predefined reports."

"I want them to enhance in-session policy."

"There are some features, such as user navigation content filtering, that are disabled by default, and it probably makes sense to enable them by default."

"There could be more granular roles that are out of the box included in the product."

More Microsoft Defender for Cloud Apps cons

"Currently, the solution's interface is not that user-friendly."

"Zscaler should continue to make the user interface better. They should also improve the backup network and continue to expand it so that it can handle larger numbers of customers."

"When you have appliances, SSL inspection is always a headache due to poor performance and/or lack of ciphers implemented. "

"Zscaler does not provide dedicated IPs to each customer. Hence, they share a pool of IPs provided by Zscaler. There is a chance of blacklisting these IPs. I also do not like the multi-management portal."

"In terms of user experience, it could be better."

"There are some performance issues when we add on additional controls."

"Sometimes, support isn't available."

"Zscale is providing a proxy IP, and most government sites will block traffic from a proxy. Also, we see some performance issues on the cloud side during DC failover."

More Zscaler Internet Access cons

Pricing and Cost Advice

"We had the cost of purchasing a new appliance along with the implementation and licensing costs. However, the following year, the cost of just licensing was similar to what was paid the previous year for a new appliance along with the implementation and licensing costs."

"We have not priced the solution recently, but they were competitive with other vendors in the past."

"It is not expensive, and it is also not cheap. iboss is priced right in the sweet spot for the number of features it offers."

"It is probably in line with other solutions, but I do not deal with the financial side."

"It is expensive compared to one of its competitors."

"The overall pricing for iboss is very competitive and transparent."

"The product's pricing seems fair."

"This product is not expensive."

"Its pricing is on the higher side. Its price is definitely very high for a small-scale company. As an enterprise client, we do get benefits from Microsoft. We get a discounted price because of the number of users we have in our company. We have a premier package, and with that, we do get a lot of discounts. There are no additional costs. It only comes in the top-tier packages. Generally, the top-tier license is the best license that you can get for your organization. If you want, you can buy it separately, but that's not a good idea."

"We utilize the Microsoft E5 licensing, which encompasses the entire Microsoft suite; however, it is costly."

"It is a little bit expensive. When you want to have the complete package with Office 365, Defender, and everything else, it is expensive."

"Our clients normally use the Microsoft E1 licensing, which is renewed yearly."

"The pricing is a little bit high but right now, we are okay with it because of the compatibility with Office 365, Teams, and Azure AD."

"Where we are right now, this is an acceptable pricing. I would like to see more transparency given to the end user. The end user given to us is via the cloud service provider. There are different programs and license models. Some include this, and some include that. It is all over the place. There can be a little more consistency or simplification in the pricing so that your parts list is not ten pages long, and you are not trying to determine, "If I have an E3, does this cover that?", or "Do I need to pay separately for the license?" Simplification would probably be better."

More Microsoft Defender for Cloud Apps pricing and cost advice

"Zscaler is an expensive solution, but it's worth the price. Their services are unmatched by competitors. Some may come with half the features that Zscaler can offer and be much cheaper. However, they do not have the global coverage that Zscaler has, and they will not provide the same low latencies and the same speeds that Zscaler can."

"ZIA follows a subscription model pricing and charges you based on the number of users. I would say its price is good."

"Because it's a cloud solution, we pay on a yearly basis. It is affordable and includes tech support and all features."

"We have found the solution to be expensive."

"Licenses are available on a per-host basis. Some features like sandboxing require an additional fee, but most standard features are included in the license."

"Our monthly fee is around R3000."

"The pricing for Zscaler Internet Access could be made cheaper."

"Be aware that you will need to invest some time and money to adapt your environment for Zscaler (traffic redirection, software deployment, authentication, etc)."

More Zscaler Internet Access pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

11%

Computer Software Company

11%

Manufacturing Company

Government

Computer Software Company

12%

Financial Services Firm

10%

Manufacturing Company

Government

Computer Software Company

15%

Manufacturing Company

11%

Financial Services Firm

10%

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	6
Large Enterprise	5

By reviewers
Company Size	Count
Small Business	13
Midsize Enterprise	10
Large Enterprise	18

By reviewers
Company Size	Count
Small Business	15
Midsize Enterprise	8
Large Enterprise	39

Questions from the Community

What needs improvement with iboss?

For zero trust implementation, we encountered complexity issues, especially with a large infrastructure company Exxon...

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What is your primary use case for iboss?

Previously when I used iboss, we did the POC for iboss for ExxonMobil. Four or five people wanted to move from our ol...

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What is your experience regarding pricing and costs for iboss?

Regarding pricing, setup costs, and licensing, iboss is not cheap, and that's my only concern. There are cheaper alte...

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Which is the better security solution - Cisco Umbrella or Microsoft Cloud App Security?

Cisco Umbrella is an integral component of the Cisco SASE architecture. It integrates security in a single, cloud-nat...

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What do you like most about Microsoft Cloud App Security?

It does a great job of monitoring and maintaining a security baseline. For us, that is a key element. The notificatio...

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What is your experience regarding pricing and costs for Microsoft Cloud App Security?

At the time of implementation, when the size of our organization was small, it was a more affordable product. Since a...

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Which is the better security solution - Cisco Umbrella or Zscaler?

Cisco Umbrella and Zscaler Internet Access are two broad-spectrum Internet security solutions that I have tried. Zs...

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Which is better, Zscaler internet access or Netsckope CASB?

We researched Netskope but ultimately chose Zscaler. Netskope is a cloud access security broker that helps identify ...

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What do you like most about Zscaler Internet Access?

The solution has reduced cyberattacks.

See all answers

Comparisons

Netskope vs iboss

Compared 14% of the time

Cisco Umbrella vs iboss

Compared 13% of the time

Prisma Access by Palo Alto Networks vs iboss

Compared 13% of the time

Check Point Harmony SASE (formerly Perimeter 81) vs iboss

Compared 8% of the time

Cloudflare One vs iboss

Compared 7% of the time

More iboss Competitors

Cisco Umbrella vs Microsoft Defender for Cloud Apps

Compared 16% of the time

Netskope vs Microsoft Defender for Cloud Apps

Compared 12% of the time

Prisma Access by Palo Alto Networks vs Microsoft Defender for Cloud Apps

Compared 6% of the time

Skyhigh Security vs Microsoft Defender for Cloud Apps

Compared 5% of the time

Microsoft Defender for Cloud vs Microsoft Defender for Cloud Apps

Compared 4% of the time

More Microsoft Defender for Cloud Apps Competitors

Cisco Umbrella vs Zscaler Internet Access

Compared 21% of the time

Netskope vs Zscaler Internet Access

Compared 14% of the time

Prisma Access by Palo Alto Networks vs Zscaler Internet Access

Compared 12% of the time

FortiSASE vs Zscaler Internet Access

Compared 6% of the time

Fortinet FortiProxy vs Zscaler Internet Access

Compared 1% of the time

More Zscaler Internet Access Competitors

Product Reports

Buyer's Guide

iboss

October 2025

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Buyer's Guide

Microsoft Defender for Cloud Apps

October 2025

Microsoft Defender for Cloud Apps report

Download Microsoft Defender for Cloud Apps product report

Buyer's Guide

Zscaler Internet Access

September 2025

Download Zscaler Internet Access product report

Also Known As

iBoss Cloud Platform

MS Cloud App Security, Microsoft Cloud App Security

ZIA

Overview

Iboss offers a comprehensive cloud-based security platform valued for its scalability and autonomous features, ensuring robust security with easy deployment and management capabilities.

Renowned for its robust security architecture, Iboss integrates seamlessly within diverse networks, delivering efficient granular filtering and advanced content categorization. Its single pane of glass console provides ease of management, allowing rapid scalability suitable for rapidly deploying environments. Operates in BYOD setups due to inline filtering without device installation. Integration with cloud-based applications enhances user control, and features like SASE, SSL inspection, and ChatGPT risk protection stand as highlights. Despite its strengths, users have pointed out areas for enhancement like direct navigation in reports, SSL decryption, and better cloud integration while having room to improve data loss prevention.

What are the most important features of Iboss?

Scalability: Supports rapid deployment across diverse networks.
SASE: A consolidated approach to secure access.
SSL Inspection: Ensures safe data transmission.
Granular Filtering: Detailed control over accessible content.
Single Pane Management: Unifies control through a centralized console.

What benefits should users consider in reviews?

Cost-effectiveness: Offers competitive pricing with robust features.
Autonomous Operation: Reduces management overhead.
Responsive Support: Provides assistance when needed.
Flexible Deployment: Available for both cloud and on-premises environments.

The usage of Iboss spans educational institutions, specifically K-12, to enforce internet policies, protect data, and support remote work environments. It provides web filtering and security frameworks to ensure safe browsing. Its platform-as-a-service model offers flexibility for both cloud-based and on-premises requirements, integrating seamlessly to deliver enhanced security features suitable for various deployment needs including zero trust, CASB, and network security for work-from-home setups.

iboss

Microsoft Defender for Cloud Apps is a comprehensive security solution that provides protection for cloud-based applications and services. It offers real-time threat detection and response, as well as advanced analytics and reporting capabilities. With Defender for Cloud Apps, organizations can ensure the security of their cloud environments and safeguard against cyber threats. Whether you're running SaaS applications, IaaS workloads, or PaaS services, Microsoft Defender for Cloud Apps can help you secure your cloud environment and protect your business from cyber threats.

Microsoft Defender for Cloud Apps Benefits:

Provides comprehensive security for cloud applications
Integrates with other Microsoft security tools
Easy to use and deploy
Provides real-time threat detection and response
Strong protection against phishing attacks and other common threats
Highly customizable to meet specific needs of different organizations

Microsoft Defender for Cloud Apps Use Cases:

Governance, authentication, security, and compliance.
Detects shadow IT and anomalous user behavior
Controls access to applications
Provides auditing and filtering setups
Used for end-user compute devices, file monitoring, user investigation, and activity
Used for data governance, threat detection, and getting visibility over cloud applications
Used to identify information about applications beyond organizational boundaries
Prevent exfiltration and data filtration of corporate data
Used to deal with spam emails and detect shadow IT

Reviews from Real Users

Ram-Krish, Cloud Security & Governance at a financial services firm, says that Microsoft Defender for Cloud Apps "Integrates well and helps us in protecting sensitive information, but takes time to scan and apply the policies and cannot detect everything we need".

PeerSpot user, Senior Cloud & Security Consultant at a tech services, writes that Microsoft Defender for Cloud Apps "Great for monitoring user activity and protecting data while integrating well with other applications".

Simon Burgess,Infrastructure Engineer at SBITSC, states that Microsoft Defender for Cloud Apps is "A fluid, intelligent product for great visibility, centralized management, and increased uptime".

Microsoft

Zscaler Internet Access is a cloud-native security service edge (SSE) platform. Its main purpose is to provide AI-powered protection for all users, all applications, and all locations. The solution replaces other legacy network security solutions to stop advanced attacks and prevent data loss by using a comprehensive zero trust approach.

Zscaler Internet Access Features

Zscaler Internet Access has many valuable key features. Some of the most useful ones include:

Proxy (native SSL)
IPS and advanced protection
Cloud sandbox
DNS security
Cloud firewall
URL filtering
Bandwidth control
DNS filtering
Cloud DLP w/EDM and IDM
Cloud access security broker (CASB)
Cloud security posture management (CSPM)
CloudBrowser isolation
Cloud secure web gateway (SWG)
Zero trust network access (ZTNA)
Digital experience monitoring

Zscaler Internet Access Benefits

There are several benefits to implementing Zscaler Internet Access. Some of the biggest advantages the solution offers include:

Fast access with zero infrastructure: Zscaler Internet Access creates a fast, seamless user experience because of its direct-to-cloud architecture. With no infrastructure, Zscaler Internet Access helps you eliminate backhauling, which improves performance and simplifies network administration.

Threat intelligence: By using threat intelligence, Zscaler Internet Access can stop ransomware, zero-day malware, and advanced attacks via Inline inspection of all internet traffic, including SSL decryption, and a suite of AI-powered cloud security services.

Consistent security: With Zscaler Internet Access, your security policy goes everywhere your users go. When you move security to the cloud, all users, applications, devices, and locations remain protected and secure based on identity and context.

Hybrid workforce: Zscaler Internet Access enables secure access to all external and internal apps from anywhere, so remote work is not an issue. You can also enforce business policies that follow the user, making security identical regardless of location.

Reviews from Real Users

Below are some reviews and helpful feedback written by Zscaler Internet Access users.

A Service Manager at a construction company says, "There are a bunch of different capabilities that are valuable within the platform. We use quite a lot of them, but not everything. The ones that are most important to us are the URL Filtering and the application control. For our needs, the cloud-native proxy architecture is a very good solution. This architecture helps with cyber threats because we inspect most of the traffic and we can see that a lot of threats are stopped directly in the secure web gateway."

Owen N., Security Architect at Claro Enterprise Solutions, explains that the solution’s most valuable features include “The integration of the gateway that inspects all ports and protocols. So, there is threat prevention; The cloud sandbox; VNS security; Access control that will protect URL filtering and the cloud firewall; Data protection that will protect your gateway, like your CASB or your cloud DLP; The capabilities of this will point your traffic to Zscaler Cloud.”

An Architecture Senior Manager at an insurance company mentions, "The data loss prevention feature is the most valuable. It stops our users from inadvertently leaking our customers' data to the Internet or anywhere else it shouldn't go." He also adds, “The solution provides quick access to cloud services, securing our data and allowing us to inspect all our traffic.”

Zscaler

Sample Customers

More than 4,000 global enterprises trust the iboss Cloud Platform to support their modern workforces, including a large number of Fortune 50 companies.

Customers for Microsoft Defender for Cloud Apps include Accenture, St. Luke’s University Health Network, Ansell, and Nakilat.

Ulster-Greene ARC, BanRegio, HDFC, Ralcorp Holdings Inc., British American Tobacco, Med America Billing Services Inc., Lanco Group, Aquafil, Telefonica, Swisscom, Brigade Group

Buyer's Guide

Cloud Access Security Brokers (CASB)

October 2025

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