N-able MSP Manager vs Zoho Desk comparison

N-able and Zoho are both solutions in the Help Desk Software category. N-able is ranked #23 with an average rating of 7.0, while Zoho is ranked #7 with an average rating of 8.3. N-able holds a 0.7% mindshare in HDS, compared to Zoho’s 2.8% mindshare. Additionally, 100% of N-able users are willing to recommend the solution, compared to 90% of Zoho users who would recommend it.

N-able MSP Manager

Read 4 N-able MSP Manager reviews

315 Views
219 Comparison Views

100% willing to recommend

Zoho Desk

Read 21 Zoho Desk reviews

1,365 Views
775 Comparison Views

90% willing to recommend

N-able MSP Manager

Zoho Desk

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Dec 1, 2024

N-able MSP Manager and Zoho Desk are competing in the IT and support service management category. Data comparisons indicate Zoho Desk may have an advantage in features, although N-able MSP Manager excels in pricing and support.

Features: N-able MSP Manager includes robust ticket management, service automation, and billing integration, focusing on managed service operations. It allows for comprehensive RMM integration and centralized portal efficiency. Zoho Desk excels in multichannel support options and advanced automation tools and offers portal functionality and a powerful knowledge hub. Its flexibility and seamless integrations provide more comprehensive capabilities for extensive use cases.

Room for Improvement: N-able MSP Manager could improve by adding more versatile channel support, enhancing automation tools, and expanding customization options. Zoho Desk might benefit from streamlining its feature set for easier acclimation, offering more straightforward integration options, and providing a more simplified initial setup process for new users.

Ease of Deployment and Customer Service: N-able MSP Manager offers a straightforward deployment process, emphasizing ongoing customer support appealing to managed services. Zoho Desk's cloud-based model allows for quick setup and integration, but its extensive features may require more acclimation. N-able provides dedicated support, while Zoho Desk offers extensive self-service resources, catering to different needs.

Pricing and ROI: N-able MSP Manager's competitive setup cost aims to deliver immediate value and promises quick ROI through core functionalities. Zoho Desk has higher setup costs but offers solid ROI through its feature-packed environment, appealing to those prioritizing capabilities over initial costs. N-able offers cost-effective benefits for MSP-specific tools, while Zoho Desk justifies its price with advanced features and potential long-term gains.

To learn more, read our detailed N-able MSP Manager vs. Zoho Desk Report (Updated: April 2025).

Buyer's Guide

N-able MSP Manager vs. Zoho Desk

April 2025

Download the complete report

Helped 850,028 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

N-able MSP Manager

Ranking in Help Desk Software

23rd

Average Rating

8.4

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

IT Service Management (ITSM) (25th)

Zoho Desk

Ranking in Help Desk Software

7th

Average Rating

8.2

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (6th)

Mindshare comparison

As of May 2025, in the Help Desk Software category, the mindshare of N-able MSP Manager is 0.7%, down from 0.8% compared to the previous year. The mindshare of Zoho Desk is 2.8%, up from 2.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software

Featured Reviews

Yazan Albaw

Customer Success Director at We Cybers

N-able MSP Manager centralizes service management, automates ticketing, and enhances client communication for streamlined IT operations.

For improvement, there's a feature I've already requested from N-able that I'd love to see in future releases. When adding a client, there should be a way to add multiple contacts under each client. Currently, we have to manually enter each contact’s details one by one, including their name, last name, password, and other information. It would be much more efficient if we could import contacts in bulk, perhaps using an Excel sheet or another import method. Additionally, it would be highly beneficial if MSP Manager could integrate with multiple RMM solutions. At the moment, we're limited to integrating with just one RMM, Expanding this capability would greatly enhance the versatility and value of MSP Manager.

Read full review

Babatunde-Olugbode

Technical presales engineer at Avetium Consult Ltd

End-to-end solution to manage customer support tickets and consolidate all communication channels into one platform

For me, the valuable features are related to customer engagement because I want to ensure I don't miss any customer inquiries, no matter the channel. For example, I haven't seen any other platform that consolidates all channels into one console. That's a valuable feature to me. Then there's the pricing, which is better than Zendesk. Zendesk charges in USD per user, per month, whereas Zoho let us pay in Naira (Nigerian currency). Zoho can also identify user locations, letting you leverage existing reviews. These are valuable features that many organizations have adopted Zoho Desk for. We can download the mobile app to see requests and respond from anywhere. It is one of the most improved applications and widely integrated systems I've worked with. You can virtually integrate it with almost anything, like Microsoft Teams and other data applications. The marketplace lets you find native integrations. For example, we have an organization that uses multiple systems and wants to ensure agents don't log in to multiple platforms to see emails. They have a native integration system that takes care of that and works seamlessly.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"This is a premier product and it has been around for a long time."

"The best advantage for us, since we use all N-able products, is that the MSP portal centralizes everything."

"I like that you can do all the things with it. You can patch, and you can run the scheduled tasks. You can remote in, upload files, and download files. You can log onto a computer PowerShell, or command prompt, without having to log into RDP. I also like its ease of use."

"I am impressed with the tool's integration with our mail system."

"Zoho Desk offers a wide range of features that allow integration with different systems, enhancing ease of use."

"The product is quite stable."

"Zoho Desk is very flexible, just like the other applications of Zoho."

"The most valuable features are that it's user-friendly, you can customize it the way you want it, and it is very easy to use. You don't need anybody else to configure it."

"The most valuable feature of Zoho Desk is the parent and child task management feature."

"The tool has made support very flexible and strong. We can use chat boxes and auto-responses. If someone creates a ticket, it will be created in Zoho Desk's ticket module. We can get emails and respond to them within the product. We don't need a support email product to manage emails. We can easily manage it within Zoho Desk. The tool's interface is good since it updated the layout three months ago and the current interface is more effective."

"Overall, I consider Zoho CRM to be one of the best CRMs in the market today."

"The ticketing feature is very easy to use, compared to other systems."

More Zoho Desk pros

Cons

"Its reporting is lousy and bad. It is not as good as it should be. There is too much work involved to get what you want. Most times, you have to call them to customize some stuff. I just don't like that part. They need to work on their reporting. They have a way to go."

"I'd like to see a way to import contacts in bulk using an Excel sheet or another import method."

"The tool needs to improve its customization of the user interface."

"What I would like to see is a simplified solution that is packaged better, where you can easily implement or turn on the functionality that you need."

"As per customer requirements, it may have some limitations."

"The customization of modules and some blueprint in the solution are areas with shortcomings that need improvement."

"The solution needs to have more customization on alerts and notifications."

"The main concern is the pricing of Zoho Desk, as I consider it to be on the expensive side."

"They could enhance the product’s features to customize the automated email responses."

"Could have slightly better integration between additional functionalities in the Zoho desk."

"The main concern is the pricing of Zoho Desk, as I consider it to be on the expensive side."

"I would like to have integrated support, and integration between the ticketing tool and the project management tool."

More Zoho Desk cons

Pricing and Cost Advice

"I don't know the exact cost, but I know it's reasonable. Its cost of entry is not bad. I've had other organizations sign up for it. I don't know how much they paid, but it wasn't bad. You charge for every object. You charge for AV, and you charge for servers. There is a charge for everything or every object in that. I know we make money from it, but I don't know what it is."

"I would rate the tool's pricing an eight out of ten since it's not the cheapest one in the market."

"Don't get scared of the price tag because it's definitely worth it."

"The product costs $10 to $25 per user per month."

"Regarding pricing, it's 35 USD per user a year and 45 USD per user a month. Under the price, I have access to all Zoho products since it all falls under Zoho One's package."

"Zoho Desk's cost is pretty much okay."

"Price-wise, Zoho Desk is about 35 USD a month per user."

"For what it does, it's quite cheap."

"The solution is relatively cheap. However, there are additional licensing fees involved."

"The gap is limited, but it should limit the price back bracket so that most start-ups can use it most effectively."

"Zoho Desk is a cost-effective solution."

More Zoho Desk pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Help Desk Software solutions are best for your needs.

See recommendations

850,028 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

No data available

Educational Organization

53%

Computer Software Company

11%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about N-able MSP Manager?

I am impressed with the tool's integration with our mail system.

See all answers

What needs improvement with N-able MSP Manager?

See all answers

What is your primary use case for N-able MSP Manager?

At We Cybers, we utilize multiple N-able products, including RMM, EDR, and Passportal. N-able MSP Manager seamlessly integrates our ticketing system with both RMM Insight and N-central, enabling au...

See all answers

What do you like most about Zoho Desk?

The most valuable features of Zoho Desk are archiving queries and analytics.

See all answers

What is your experience regarding pricing and costs for Zoho Desk?

The price point is a concern. The licensing model is quite easy, however, the pricing issue remains the main concern.

See all answers

What needs improvement with Zoho Desk?

The main concern is the pricing of Zoho Desk, as I consider it to be on the expensive side.

See all answers

Comparisons

SolarWinds Web Help Desk vs N-able MSP Manager

Compared 100% of the time

More N-able MSP Manager Competitors

ServiceNow vs Zoho Desk

Compared 48% of the time

ManageEngine ServiceDesk Plus vs Zoho Desk

Compared 11% of the time

JIRA Service Management vs Zoho Desk

Compared 8% of the time

Freshdesk vs Zoho Desk

Compared 8% of the time

ConnectWise PSA vs Zoho Desk

Compared 8% of the time

More Zoho Desk Competitors

Product Reports

Buyer's Guide

Help Desk Software

April 2025

Download N-able MSP Manager product report

Buyer's Guide

Zoho Desk

April 2025

Download Zoho Desk product report

Also Known As

SolarWinds LOGICnow, SolarWinds MSP Manager

No data available

Overview

Managing your business and providing excellent support shouldn’t bog you down. MSP Manager’s ease of use will free your team to deliver on your promise of great service.

Intuitive, lightweight ticketing with seamless RMM and N-central^®platform integrations.
Painless time tracking with convenient timers and functionality for recurring tickets and appointments.
Closed-loop email with automatic ticket monitoring and routing, with a streamlined Microsoft 365 setup via OAuth.
Complete customer and knowledge management with a branded portal.
Accounting integrations with QuickBooks Online, QuickBooks Desktop, and Xero.

N-able

With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 30-strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company.

Zoho

Sample Customers

Longleaf Systems, ITproMedia, Choice Technology, Halski Systems, Allixo Technologies, Nettech, Concept Technology

Intel, Sears, Daimler, Essilor, Aon Hewitt, Shop Your Way, CoffeeRocket

Buyer's Guide

N-able MSP Manager vs. Zoho Desk

April 2025

Free Report: N-able MSP Manager vs. Zoho Desk

Find out what your peers are saying about N-able MSP Manager vs. Zoho Desk and other solutions. Updated: April 2025.

DOWNLOAD NOW

850,028 professionals have used our research since 2012.

See our N-able MSP Manager vs. Zoho Desk report.

See our list of best Help Desk Software vendors.

We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.