N-able MSP Manager vs Zoho Desk comparison

N-able and Zoho are both solutions in the Help Desk Software category. N-able is ranked #25, while Zoho is ranked #8 with an average rating of 8.1. N-able holds a 0.8% mindshare in HDS, compared to Zoho’s 2.9% mindshare. Additionally, 100% of N-able users are willing to recommend the solution, compared to 90% of Zoho users who would recommend it.

N-able MSP Manager

Read 4 N-able MSP Manager reviews

332 Views
78 Comparison Views

100% willing to recommend

Zoho Desk

Read 21 Zoho Desk reviews

1,148 Views
237 Comparison Views

90% willing to recommend

N-able MSP Manager

Zoho Desk

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 1, 2024

N-able MSP Manager and Zoho Desk are competing in the IT and support service management category. Data comparisons indicate Zoho Desk may have an advantage in features, although N-able MSP Manager excels in pricing and support.

Features: N-able MSP Manager includes robust ticket management, service automation, and billing integration, focusing on managed service operations. It allows for comprehensive RMM integration and centralized portal efficiency. Zoho Desk excels in multichannel support options and advanced automation tools and offers portal functionality and a powerful knowledge hub. Its flexibility and seamless integrations provide more comprehensive capabilities for extensive use cases.

Room for Improvement: N-able MSP Manager could improve by adding more versatile channel support, enhancing automation tools, and expanding customization options. Zoho Desk might benefit from streamlining its feature set for easier acclimation, offering more straightforward integration options, and providing a more simplified initial setup process for new users.

Ease of Deployment and Customer Service: N-able MSP Manager offers a straightforward deployment process, emphasizing ongoing customer support appealing to managed services. Zoho Desk's cloud-based model allows for quick setup and integration, but its extensive features may require more acclimation. N-able provides dedicated support, while Zoho Desk offers extensive self-service resources, catering to different needs.

Pricing and ROI: N-able MSP Manager's competitive setup cost aims to deliver immediate value and promises quick ROI through core functionalities. Zoho Desk has higher setup costs but offers solid ROI through its feature-packed environment, appealing to those prioritizing capabilities over initial costs. N-able offers cost-effective benefits for MSP-specific tools, while Zoho Desk justifies its price with advanced features and potential long-term gains.

To learn more, read our detailed N-able MSP Manager vs. Zoho Desk Report (Updated: June 2025).

Buyer's Guide

N-able MSP Manager vs. Zoho Desk

June 2025

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Helped 860,592 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

N-able MSP Manager

Ranking in Help Desk Software

25th

Average Rating

8.4

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

IT Service Management (ITSM) (29th)

Zoho Desk

Ranking in Help Desk Software

8th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (6th)

Mindshare comparison

As of July 2025, in the Help Desk Software category, the mindshare of N-able MSP Manager is 0.8%, down from 0.9% compared to the previous year. The mindshare of Zoho Desk is 2.9%, up from 2.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software

Featured Reviews

Yazan Albaw

Customer Success Director at We Cybers

N-able MSP Manager centralizes service management, automates ticketing, and enhances client communication for streamlined IT operations.

For improvement, there's a feature I've already requested from N-able that I'd love to see in future releases. When adding a client, there should be a way to add multiple contacts under each client. Currently, we have to manually enter each contact’s details one by one, including their name, last name, password, and other information. It would be much more efficient if we could import contacts in bulk, perhaps using an Excel sheet or another import method. Additionally, it would be highly beneficial if MSP Manager could integrate with multiple RMM solutions. At the moment, we're limited to integrating with just one RMM, Expanding this capability would greatly enhance the versatility and value of MSP Manager.

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Babatunde-Olugbode

Technical presales engineer at Avetium Consult Ltd

End-to-end solution to manage customer support tickets and consolidate all communication channels into one platform

For me, the valuable features are related to customer engagement because I want to ensure I don't miss any customer inquiries, no matter the channel. For example, I haven't seen any other platform that consolidates all channels into one console. That's a valuable feature to me. Then there's the pricing, which is better than Zendesk. Zendesk charges in USD per user, per month, whereas Zoho let us pay in Naira (Nigerian currency). Zoho can also identify user locations, letting you leverage existing reviews. These are valuable features that many organizations have adopted Zoho Desk for. We can download the mobile app to see requests and respond from anywhere. It is one of the most improved applications and widely integrated systems I've worked with. You can virtually integrate it with almost anything, like Microsoft Teams and other data applications. The marketplace lets you find native integrations. For example, we have an organization that uses multiple systems and wants to ensure agents don't log in to multiple platforms to see emails. They have a native integration system that takes care of that and works seamlessly.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I am impressed with the tool's integration with our mail system."

"The best advantage for us, since we use all N-able products, is that the MSP portal centralizes everything."

"I like that you can do all the things with it. You can patch, and you can run the scheduled tasks. You can remote in, upload files, and download files. You can log onto a computer PowerShell, or command prompt, without having to log into RDP. I also like its ease of use."

"This is a premier product and it has been around for a long time."

"The deployment process is swift, typically taking just one day, and includes customization and automation setup."

"The initial setup is easy."

"Zoho Desk is very flexible, just like the other applications of Zoho."

"The tool has made support very flexible and strong. We can use chat boxes and auto-responses. If someone creates a ticket, it will be created in Zoho Desk's ticket module. We can get emails and respond to them within the product. We don't need a support email product to manage emails. We can easily manage it within Zoho Desk. The tool's interface is good since it updated the layout three months ago and the current interface is more effective."

"The integration part is a valuable feature in the solution, especially if we're talking about Zoho One solution. Zoho Desk is easy to integrate with Zoho platform."

"The most valuable features of Zoho Desk are archiving queries and analytics."

"Good at capturing online inquiries has portal functionality, and is very good at managing inbound customer inquiries."

"The most valuable features of Zoho Desk are the user interface, pricing, and how they customize the solution for us."

More Zoho Desk pros

Cons

"I'd like to see a way to import contacts in bulk using an Excel sheet or another import method."

"The tool needs to improve its customization of the user interface."

"Its reporting is lousy and bad. It is not as good as it should be. There is too much work involved to get what you want. Most times, you have to call them to customize some stuff. I just don't like that part. They need to work on their reporting. They have a way to go."

"What I would like to see is a simplified solution that is packaged better, where you can easily implement or turn on the functionality that you need."

"Zoho Desk needs to be enhanced to support IT service management policies."

"Could have slightly better integration between additional functionalities in the Zoho desk."

"Sometimes support is available according to their time slots and they can't fulfill everything I need them to. They give us a time slot but it's not always enough."

"The solution should provide an option to autofill some values while creating tickets."

"There is room for improvement with the pricing."

"I would like to have integrated support, and integration between the ticketing tool and the project management tool."

"As per customer requirements, it may have some limitations."

"The main concern is the pricing of Zoho Desk, as I consider it to be on the expensive side."

More Zoho Desk cons

Pricing and Cost Advice

"I would rate the tool's pricing an eight out of ten since it's not the cheapest one in the market."

"Don't get scared of the price tag because it's definitely worth it."

"I don't know the exact cost, but I know it's reasonable. Its cost of entry is not bad. I've had other organizations sign up for it. I don't know how much they paid, but it wasn't bad. You charge for every object. You charge for AV, and you charge for servers. There is a charge for everything or every object in that. I know we make money from it, but I don't know what it is."

"Zoho Desk's pricing is more flexible."

"The solution is relatively cheap. However, there are additional licensing fees involved."

"The solution costs INR 8400 per user."

"Zoho Desk's cost is pretty much okay."

"Zoho Desk is a cost-effective solution."

"The pricing is better than Zendesk. Zendesk charges in USD per user per month, whereas Zoho let us pay in Naira (Nigerian currency)."

"Regarding pricing, it's 35 USD per user a year and 45 USD per user a month. Under the price, I have access to all Zoho products since it all falls under Zoho One's package."

"The gap is limited, but it should limit the price back bracket so that most start-ups can use it most effectively."

More Zoho Desk pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Educational Organization

31%

Computer Software Company

14%

Manufacturing Company

Media Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What needs improvement with N-able MSP Manager?

See all answers

What is your primary use case for N-able MSP Manager?

At We Cybers, we utilize multiple N-able products, including RMM, EDR, and Passportal. N-able MSP Manager seamlessly integrates our ticketing system with both RMM Insight and N-central, enabling au...

See all answers

What advice do you have for others considering N-able MSP Manager?

N-able MSP Manager also shines with its robust automation and workflow capabilities, which I find truly impressive. Users can automate the conversion of RMM triggers and alarms into tickets, automa...

See all answers

What do you like most about Zoho Desk?

The most valuable features of Zoho Desk are archiving queries and analytics.

See all answers

What is your experience regarding pricing and costs for Zoho Desk?

The pricing in Brazil is complicated due to the high exchange rate, with one dollar equaling six reais. Altasnet has a favorable pricing from Zoho as an early account in Brazil, but current website...

See all answers

What needs improvement with Zoho Desk?

Zoho Desk could be improved by making it multi-tenant, as it is currently not suitable for service providers with multiple customers. Additionally, Zoho Desk's potential would be fully realized wit...

See all answers

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Product Reports

Buyer's Guide

Help Desk Software

June 2025

Download N-able MSP Manager product report

Buyer's Guide

Zoho Desk

June 2025

Download Zoho Desk product report

Also Known As

SolarWinds LOGICnow, SolarWinds MSP Manager

No data available

Overview

Managing your business and providing excellent support shouldn’t bog you down. MSP Manager’s ease of use will free your team to deliver on your promise of great service.

Intuitive, lightweight ticketing with seamless RMM and N-central^®platform integrations.
Painless time tracking with convenient timers and functionality for recurring tickets and appointments.
Closed-loop email with automatic ticket monitoring and routing, with a streamlined Microsoft 365 setup via OAuth.
Complete customer and knowledge management with a branded portal.
Accounting integrations with QuickBooks Online, QuickBooks Desktop, and Xero.

N-able

With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 30-strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company.

Zoho

Sample Customers

Longleaf Systems, ITproMedia, Choice Technology, Halski Systems, Allixo Technologies, Nettech, Concept Technology

Intel, Sears, Daimler, Essilor, Aon Hewitt, Shop Your Way, CoffeeRocket

Buyer's Guide

N-able MSP Manager vs. Zoho Desk

June 2025

Free Report: N-able MSP Manager vs. Zoho Desk

Find out what your peers are saying about N-able MSP Manager vs. Zoho Desk and other solutions. Updated: June 2025.

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