N-able MSP Manager vs Zoho Desk comparison

N-able and Zoho are both solutions in the Help Desk Software category. N-able is ranked #22 with an average rating of 6.0, while Zoho is ranked #9 with an average rating of 7.7. N-able holds a 1.3% mindshare in HDS, compared to Zoho’s 2.2% mindshare. Additionally, 75% of N-able users are willing to recommend the solution, compared to 90% of Zoho users who would recommend it.

N-able MSP Manager

Read 5 N-able MSP Manager reviews

756 Views
597 Comparison Views

75% willing to recommend

Zoho Desk

Read 21 Zoho Desk reviews

1,350 Views
1,215 Comparison Views

90% willing to recommend

N-able MSP Manager

Zoho Desk

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 1, 2024

N-able MSP Manager and Zoho Desk are competing in the IT and support service management category. Data comparisons indicate Zoho Desk may have an advantage in features, although N-able MSP Manager excels in pricing and support.

Features: N-able MSP Manager includes robust ticket management, service automation, and billing integration, focusing on managed service operations. It allows for comprehensive RMM integration and centralized portal efficiency. Zoho Desk excels in multichannel support options and advanced automation tools and offers portal functionality and a powerful knowledge hub. Its flexibility and seamless integrations provide more comprehensive capabilities for extensive use cases.

Room for Improvement: N-able MSP Manager could improve by adding more versatile channel support, enhancing automation tools, and expanding customization options. Zoho Desk might benefit from streamlining its feature set for easier acclimation, offering more straightforward integration options, and providing a more simplified initial setup process for new users.

Ease of Deployment and Customer Service: N-able MSP Manager offers a straightforward deployment process, emphasizing ongoing customer support appealing to managed services. Zoho Desk's cloud-based model allows for quick setup and integration, but its extensive features may require more acclimation. N-able provides dedicated support, while Zoho Desk offers extensive self-service resources, catering to different needs.

Pricing and ROI: N-able MSP Manager's competitive setup cost aims to deliver immediate value and promises quick ROI through core functionalities. Zoho Desk has higher setup costs but offers solid ROI through its feature-packed environment, appealing to those prioritizing capabilities over initial costs. N-able offers cost-effective benefits for MSP-specific tools, while Zoho Desk justifies its price with advanced features and potential long-term gains.

To learn more, read our detailed N-able MSP Manager vs. Zoho Desk Report (Updated: December 2025).

Buyer's Guide

N-able MSP Manager vs. Zoho Desk

December 2025

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Helped 881,082 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

N-able MSP Manager

Ranking in Help Desk Software

22nd

Average Rating

7.8

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

IT Service Management (ITSM) (22nd)

Zoho Desk

Ranking in Help Desk Software

9th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (7th)

Mindshare comparison

As of January 2026, in the Help Desk Software category, the mindshare of N-able MSP Manager is 1.3%, up from 0.8% compared to the previous year. The mindshare of Zoho Desk is 2.2%, down from 2.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software Market Share Distribution
Product	Market Share (%)
Zoho Desk	2.2%
N-able MSP Manager	1.3%
Other	96.5%

Help Desk Software

Featured Reviews

GeorgeKanellopoulos

CTO at InTTrust SA

Ticketing has helped prioritize support tasks while contract and project management have required better integration and pricing flexibility

I don't know if N-able MSP Manager could have some additional features in the future to make it more competitive because it might already be available and I'm not aware of it.I cannot say that N-able MSP Manager dashboard is intuitive, but I don't see any big difference with ManageEngine. From the deployment perspective with N-able MSP Manager, I cannot have higher expectations because it is a SaaS solution, so it was deployed as is from the technical perspective. From the business perspective, the deployment is complex, but I cannot tell you that it is less complex than ManageEngine. The main reason that made me change my mind and proceed with ManageEngine is the availability of add-ons in combination with their pricing.

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JoseJunior3

Advisor at a tech services company with 11-50 employees

Efficient integration enhances customer insights and communication

The integration between Zoho CRM, Zoho Desk, and Zoho Projects is very good. One of the key features of Zoho CRM is the ability to record telephone calls using AI. The AI tool, Tele Zia, translates calls into bullet points, providing insights such as when to send emails or contact the customer based on previous conversations.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I like that you can do all the things with it. You can patch, and you can run the scheduled tasks. You can remote in, upload files, and download files. You can log onto a computer PowerShell, or command prompt, without having to log into RDP. I also like its ease of use."

"At a significantly lower price, I managed to get project management modules, contract management, and CMDB, which were not all available in N-able MSP Manager."

"I am impressed with the tool's integration with our mail system."

"This is a premier product and it has been around for a long time."

"The best advantage for us, since we use all N-able products, is that the MSP portal centralizes everything."

"Zoho Desk offers a wide range of features that allow integration with different systems, enhancing ease of use."

"The most valuable features of Zoho Desk are archiving queries and analytics."

"The most valuable features are that it's user-friendly, you can customize it the way you want it, and it is very easy to use. You don't need anybody else to configure it."

"The deployment process is swift, typically taking just one day, and includes customization and automation setup."

"The product is quite stable."

"The integration part is a valuable feature in the solution, especially if we're talking about Zoho One solution. Zoho Desk is easy to integrate with Zoho platform."

"The initial setup is easy."

"It is a highly scalable solution. You can easily add more users through the portal within seconds."

More Zoho Desk pros

Cons

"The tool needs to improve its customization of the user interface."

"What I would like to see is a simplified solution that is packaged better, where you can easily implement or turn on the functionality that you need."

"Its reporting is lousy and bad. It is not as good as it should be. There is too much work involved to get what you want. Most times, you have to call them to customize some stuff. I just don't like that part. They need to work on their reporting. They have a way to go."

"I'd like to see a way to import contacts in bulk using an Excel sheet or another import method."

"Comparing the pricing of N-able MSP Manager to ManageEngine, it is a little bit too high."

"I would want Zoho Desk to integrate Zoho CRM, Zoho SalesIQ , and Zoho Campaigns."

"As per customer requirements, it may have some limitations."

"Zoho Desk should provide more integrations and improve the Zoho project integration."

"It could be easier to link Zoho Desk and Outlook."

"Zoho Desk needs to be enhanced to support IT service management policies."

"The main concern is the pricing of Zoho Desk, as I consider it to be on the expensive side."

"Zoho Desk lacks lookup fields for the layouts."

"The main concern is the pricing of Zoho Desk, as I consider it to be on the expensive side."

More Zoho Desk cons

Pricing and Cost Advice

"Don't get scared of the price tag because it's definitely worth it."

"I don't know the exact cost, but I know it's reasonable. Its cost of entry is not bad. I've had other organizations sign up for it. I don't know how much they paid, but it wasn't bad. You charge for every object. You charge for AV, and you charge for servers. There is a charge for everything or every object in that. I know we make money from it, but I don't know what it is."

"I would rate the tool's pricing an eight out of ten since it's not the cheapest one in the market."

"Zoho Desk's cost is pretty much okay."

"The solution is relatively cheap. However, there are additional licensing fees involved."

"For what it does, it's quite cheap."

"Zoho Desk's pricing is more flexible."

"The pricing is better than Zendesk. Zendesk charges in USD per user per month, whereas Zoho let us pay in Naira (Nigerian currency)."

"Zoho Desk is a cost-effective solution."

"The solution costs INR 8400 per user."

"The product costs $10 to $25 per user per month."

More Zoho Desk pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Manufacturing Company

14%

Computer Software Company

12%

Government

Performing Arts

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	19
Midsize Enterprise	2
Large Enterprise	1

Questions from the Community

What needs improvement with N-able MSP Manager?

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What is your primary use case for N-able MSP Manager?

I am deploying it for my company.I inherited an implementation with N-able MSP Manager that was not quite good. I faced problems managing the contracts, translating them into technical topics, and ...

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What advice do you have for others considering N-able MSP Manager?

I use N-able MSP Manager ticketing system.It has helped to prioritize tasks. At the level that I am aware of the product capabilities in N-able MSP Manager, I can't say that the centralized custome...

See all answers

What do you like most about Zoho Desk?

The most valuable features of Zoho Desk are archiving queries and analytics.

See all answers

What is your experience regarding pricing and costs for Zoho Desk?

The pricing in Brazil is complicated due to the high exchange rate, with one dollar equaling six reais. Altasnet has a favorable pricing from Zoho as an early account in Brazil, but current website...

See all answers

What needs improvement with Zoho Desk?

Zoho Desk could be improved by making it multi-tenant, as it is currently not suitable for service providers with multiple customers. Additionally, Zoho Desk's potential would be fully realized wit...

See all answers

Comparisons

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Compared 24% of the time

TeamSupport vs N-able MSP Manager

Compared 12% of the time

ManageEngine ServiceDesk Plus vs N-able MSP Manager

Compared 10% of the time

Freshdesk vs N-able MSP Manager

Compared 8% of the time

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ServiceNow vs Zoho Desk

Compared 19% of the time

ManageEngine ServiceDesk Plus vs Zoho Desk

Compared 13% of the time

Freshdesk vs Zoho Desk

Compared 10% of the time

JIRA Service Management vs Zoho Desk

Compared 7% of the time

Spiceworks vs Zoho Desk

Compared 7% of the time

More Zoho Desk Competitors

Product Reports

Buyer's Guide

N-able MSP Manager

January 2026

Download N-able MSP Manager product report

Buyer's Guide

Zoho Desk

January 2026

Download Zoho Desk product report

Also Known As

SolarWinds LOGICnow, SolarWinds MSP Manager

No data available

Overview

Managing your business and providing excellent support shouldn’t bog you down. MSP Manager’s ease of use will free your team to deliver on your promise of great service.

Intuitive, lightweight ticketing with seamless RMM and N-central^®platform integrations.
Painless time tracking with convenient timers and functionality for recurring tickets and appointments.
Closed-loop email with automatic ticket monitoring and routing, with a streamlined Microsoft 365 setup via OAuth.
Complete customer and knowledge management with a branded portal.
Accounting integrations with QuickBooks Online, QuickBooks Desktop, and Xero.

N-able

With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 30-strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company.

Zoho

Sample Customers

Longleaf Systems, ITproMedia, Choice Technology, Halski Systems, Allixo Technologies, Nettech, Concept Technology

Intel, Sears, Daimler, Essilor, Aon Hewitt, Shop Your Way, CoffeeRocket

Buyer's Guide

N-able MSP Manager vs. Zoho Desk

December 2025

Free Report: N-able MSP Manager vs. Zoho Desk

Find out what your peers are saying about N-able MSP Manager vs. Zoho Desk and other solutions. Updated: December 2025.

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