We performed a comparison between N-able MSP Manager and Zoho Desk based on real PeerSpot user reviews.
Find out in this report how the two Help Desk Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."This is a premier product and it has been around for a long time."
"I like that you can do all the things with it. You can patch, and you can run the scheduled tasks. You can remote in, upload files, and download files. You can log onto a computer PowerShell, or command prompt, without having to log into RDP. I also like its ease of use."
"I am impressed with the tool's integration with our mail system."
"The product provides communication features like chats and calls."
"The integration part is a valuable feature in the solution, especially if we're talking about Zoho One solution. Zoho Desk is easy to integrate with Zoho platform."
"The product has a lot of features."
"The solution doesn't have any bugs."
"It is a scalable platform."
"The most valuable features of Zoho Desk are archiving queries and analytics."
"The ticketing feature is very easy to use, compared to other systems."
"The initial setup is easy."
"The tool needs to improve its customization of the user interface."
"Its reporting is lousy and bad. It is not as good as it should be. There is too much work involved to get what you want. Most times, you have to call them to customize some stuff. I just don't like that part. They need to work on their reporting. They have a way to go."
"What I would like to see is a simplified solution that is packaged better, where you can easily implement or turn on the functionality that you need."
"Zoho Desk should provide more integrations and improve the Zoho project integration."
"Sometimes support is available according to their time slots and they can't fulfill everything I need them to. They give us a time slot but it's not always enough."
"I would like to have integrated support, and integration between the ticketing tool and the project management tool."
"The solution should provide an option to autofill some values while creating tickets."
"There is room for improvement in terms of integration."
"It could be easier to link Zoho Desk and Outlook."
"There is room for improvement with the pricing."
"The solution urgently needs improvement in the display's night mode. When we use the system for a long time, it's very stressful for our eyes. I also need to see improvements that can help to find the assets under a previous owner."
N-able MSP Manager is ranked 27th in Help Desk Software with 3 reviews while Zoho Desk is ranked 6th in Help Desk Software with 19 reviews. N-able MSP Manager is rated 8.4, while Zoho Desk is rated 8.4. The top reviewer of N-able MSP Manager writes "We can do all the things with it and manage a ton of clients with a small IT team". On the other hand, the top reviewer of Zoho Desk writes "End-to-end solution to manage customer support tickets and consolidate all communication channels into one platform". N-able MSP Manager is most compared with JIRA Service Management, ServiceNow and Freshdesk, whereas Zoho Desk is most compared with ServiceNow, JIRA Service Management, ManageEngine ServiceDesk Plus, Freshservice and Freshdesk. See our N-able MSP Manager vs. Zoho Desk report.
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