2020-10-31T13:55:00Z

What do you like most about Zoho Desk?

Hi Everyone,

What do you like most about Zoho Desk?

Thanks for sharing your thoughts with the community!

Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot
  • 0
  • 13
13
PeerSpot user
13 Answers
Kishor Lamdande - PeerSpot reviewer
Zoho Developer at Megnet Limited
Real User
Top 5Leaderboard
2023-08-09T08:11:54Z
Aug 9, 2023

The initial setup is easy.

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Samuel Torres - PeerSpot reviewer
Support Engineer Tier II at Security First IT
Real User
Top 5Leaderboard
2023-08-08T15:58:27Z
Aug 8, 2023

It is a scalable platform.

Manav Sharma - PeerSpot reviewer
Project Manager at a tech services company with 1-10 employees
Real User
Top 5
2023-08-04T18:08:59Z
Aug 4, 2023

The most valuable feature of Zoho Desk is the parent and child task management feature.

SI
Senior Zoho Developoer at Techloyce
Real User
Top 5Leaderboard
2023-07-11T19:52:58Z
Jul 11, 2023

The tool has made support very flexible and strong. We can use chat boxes and auto-responses. If someone creates a ticket, it will be created in Zoho Desk's ticket module. We can get emails and respond to them within the product. We don't need a support email product to manage emails. We can easily manage it within Zoho Desk. The tool's interface is good since it updated the layout three months ago and the current interface is more effective.

AnandMaurya - PeerSpot reviewer
Sr. Zoho Developer at Absoft IT Solutions Pvt Ltd
Real User
Top 5Leaderboard
2023-07-10T10:16:55Z
Jul 10, 2023

The most valuable feature of generating the ticket through the web form and for the e-mailers. So, if you are facing any issues, by the ticket, you can generate the issue in Google Test.

Sagar Gaikwad - PeerSpot reviewer
Sr Business Application Developer on Zoho Platform. at Tech Worriors
Real User
Top 5Leaderboard
2023-07-10T08:41:26Z
Jul 10, 2023

The product provides communication features like chats and calls.

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SV
Zoho Creator at Sofvare
Real User
Top 5
2023-05-30T14:21:00Z
May 30, 2023

The product has a lot of features.

MP
Zoho Solution Architect / Zoho Senior Developer / Zoho Administrator at a outsourcing company with 5,001-10,000 employees
Real User
Top 5Leaderboard
2023-05-30T09:17:00Z
May 30, 2023

The integration part is a valuable feature in the solution, especially if we're talking about Zoho One solution. Zoho Desk is easy to integrate with Zoho platform.

RP
Network Engineer at a tech vendor with 51-200 employees
Real User
Top 20
2023-04-06T10:12:00Z
Apr 6, 2023

The tool's UI is very user-friendly. The solution's workflow is flexible and we can create our workflows. We can assign and create groups with the tool. We are also able to control the privileges with the tool.

Vadim Adams - PeerSpot reviewer
DIrector at Wolflogic
Real User
Top 5
2023-03-17T10:49:23Z
Mar 17, 2023

Good at capturing online inquiries has portal functionality, and is very good at managing inbound customer inquiries.

Muljo Witono - PeerSpot reviewer
CEO and Owner at PT Solusindo Total Teknikatama
Real User
Top 5Leaderboard
2022-08-25T12:22:58Z
Aug 25, 2022

The product is quite stable.

OS
Operations Manager at a computer software company with 1-10 employees
Real User
2021-06-01T14:00:10Z
Jun 1, 2021

The ticketing feature is very easy to use, compared to other systems.

RS
Director at SEQUELSTRING SOLUTIONS AND CONSULTANCY PVT LTD
Real User
2020-10-31T13:55:00Z
Oct 31, 2020

The most valuable features are that it's user-friendly, you can customize it the way you want it, and it is very easy to use. You don't need anybody else to configure it.

Related Questions
Julia Miller - PeerSpot reviewer
Community Director at PeerSpot
Aug 4, 2023
Hi, We all know it's really hard to get good pricing and cost information. Please share what you can so you can help your peers.
2 out of 9 answers
RS
Director at SEQUELSTRING SOLUTIONS AND CONSULTANCY PVT LTD
Oct 31, 2020
In terms of pricing, Zoho is economical. They offer a fair price. You can pay either on a monthly or yearly subscription.
OS
Operations Manager at a computer software company with 1-10 employees
Jun 1, 2021
For what it does, it's quite cheap. There is a subscription.
Julia Miller - PeerSpot reviewer
Community Director at PeerSpot
Aug 9, 2023
Please share with the community what you think needs improvement with Zoho Desk. What are its weaknesses? What would you like to see changed in a future version?
2 out of 13 answers
RS
Director at SEQUELSTRING SOLUTIONS AND CONSULTANCY PVT LTD
Oct 31, 2020
Sometimes support is available according to their time slots and they can't fulfill everything I need them to. They give us a time slot but it's not always enough.
OS
Operations Manager at a computer software company with 1-10 employees
Jun 1, 2021
I would like to see to levels of support available. There should be a level of support for our customers and a separate one for our internal developers who are developing software. We need a ticketing tool for our internal team, and for project managing, which is a part of ticketing. The project management tool and the ticketing tool should be linked. There is also another tool I would like to have integrated. I would like to have integrated support, and integration between the ticketing tool and the project management tool. This way we wouldn't have to enter the information twice.
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