2020-10-31T13:55:00Z

What do you like most about Zoho Desk?

Miriam Tover - PeerSpot reviewer
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Helped 765,386 peers since 2012
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13 Answers

Kishor Lamdande - PeerSpot reviewer
Real User
Top 5Leaderboard
2023-08-09T08:11:54Z
Aug 9, 2023

The initial setup is easy.

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Samuel Torres - PeerSpot reviewer
Real User
Top 5Leaderboard
2023-08-08T15:58:27Z
Aug 8, 2023

It is a scalable platform.

Manav Sharma - PeerSpot reviewer
Real User
Top 10
2023-08-04T18:08:59Z
Aug 4, 2023

The most valuable feature of Zoho Desk is the parent and child task management feature.

SI
Real User
Top 5Leaderboard
2023-07-11T19:52:58Z
Jul 11, 2023

The tool has made support very flexible and strong. We can use chat boxes and auto-responses. If someone creates a ticket, it will be created in Zoho Desk's ticket module. We can get emails and respond to them within the product. We don't need a support email product to manage emails. We can easily manage it within Zoho Desk. The tool's interface is good since it updated the layout three months ago and the current interface is more effective.

AnandMaurya - PeerSpot reviewer
Real User
Top 5Leaderboard
2023-07-10T10:16:55Z
Jul 10, 2023

The most valuable feature of generating the ticket through the web form and for the e-mailers. So, if you are facing any issues, by the ticket, you can generate the issue in Google Test.

Sagar Gaikwad - PeerSpot reviewer
Real User
Top 5Leaderboard
2023-07-10T08:41:26Z
Jul 10, 2023

The product provides communication features like chats and calls.

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SV
Real User
Top 5
2023-05-30T14:21:00Z
May 30, 2023

The product has a lot of features.

MP
Real User
Top 5Leaderboard
2023-05-30T09:17:00Z
May 30, 2023

The integration part is a valuable feature in the solution, especially if we're talking about Zoho One solution. Zoho Desk is easy to integrate with Zoho platform.

RP
Real User
Top 20
2023-04-06T10:12:00Z
Apr 6, 2023

The tool's UI is very user-friendly. The solution's workflow is flexible and we can create our workflows. We can assign and create groups with the tool. We are also able to control the privileges with the tool.

Vadim Adams - PeerSpot reviewer
Real User
Top 5
2023-03-17T10:49:23Z
Mar 17, 2023

Good at capturing online inquiries has portal functionality, and is very good at managing inbound customer inquiries.

Muljo Witono - PeerSpot reviewer
Real User
Top 5Leaderboard
2022-08-25T12:22:58Z
Aug 25, 2022

The product is quite stable.

Olivier Stas - PeerSpot reviewer
Real User
2021-06-01T14:00:10Z
Jun 1, 2021

The ticketing feature is very easy to use, compared to other systems.

RS
Real User
2020-10-31T13:55:00Z
Oct 31, 2020

The most valuable features are that it's user-friendly, you can customize it the way you want it, and it is very easy to use. You don't need anybody else to configure it.

With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 30-strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company.
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