The most valuable features are that it's user-friendly, you can customize it the way you want it, and it is very easy to use. You don't need anybody else to configure it.
Zoho Desk is user-friendly, easy to configure, and features an intuitive ticketing system. It is stable, scalable, and allows user additions via the portal. Flexible workflows and integration with Zoho One are key strengths, but customization, especially for notifications and emails, requires improvement. While deployment is swift and efficient, limited support availability and high pricing can be drawbacks. Integration with project management and CRM needs enhancement for tech buyers.
