2020-10-31T13:55:00Z
it_user434868 - PeerSpot reviewer
Senior Director of Delivery at a tech services company with 51-200 employees
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What needs improvement with Zoho Desk?

Please share with the community what you think needs improvement with Zoho Desk.

What are its weaknesses? What would you like to see changed in a future version?

1
PeerSpot user
1 Answer
RAVISH SAHAY - PeerSpot reviewer
Director at SEQUELSTRING SOLUTIONS AND CONSULTANCY PVT LTD
Real User
2020-10-31T13:55:00Z
Oct 31, 2020

Sometimes support is available according to their time slots and they can't fulfill everything I need them to. They give us a time slot but it's not always enough.

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Related Questions
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
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How do you or your organization use this solution? Please share with us so that your peers can learn from your experiences. Thank you!
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RAVISH SAHAY - PeerSpot reviewer
Director at SEQUELSTRING SOLUTIONS AND CONSULTANCY PVT LTD
Oct 31, 2020
We use Zoho Desk to manage customer SLAs.
OS
Operations Manager at a computer software company with 1-10 employees
Jun 1, 2021
We use this solution for accounting, invoicing, CRM, and we use support for our customers.
it_user434868 - PeerSpot reviewer
Senior Director of Delivery at a tech services company with 51-200 employees
Aug 25, 2022
Hi, We all know it's really hard to get good pricing and cost information. Please share what you can so you can help your peers.
2 out of 3 answers
RAVISH SAHAY - PeerSpot reviewer
Director at SEQUELSTRING SOLUTIONS AND CONSULTANCY PVT LTD
Oct 31, 2020
In terms of pricing, Zoho is economical. They offer a fair price. You can pay either on a monthly or yearly subscription.
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Operations Manager at a computer software company with 1-10 employees
Jun 1, 2021
For what it does, it's quite cheap. There is a subscription.
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