N-able MSP Manager vs NinjaOne comparison

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N-able MSP Manager

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Executive SummaryUpdated on Nov 3, 2024

N-able MSP Manager and NinjaOne are competing products in the IT management space. Based on data comparisons, N-able MSP Manager seems to be stronger in terms of pricing, whereas NinjaOne leads in feature set desirability, providing higher overall value.

Features: N-able MSP Manager provides robust ticketing, billing, and comprehensive asset management. It centralizes all functionalities through a unified portal and offers integration with Passportal for credential management. NinjaOne stands out with superior integration capabilities and strong remote monitoring features. It provides automated remote management and comprehensive system insights, including device management and patch management.

Room for Improvement: N-able MSP Manager could enhance real-time reporting, simplify its interface for better ease of use, and improve mobile app capabilities. NinjaOne could expand its network device monitoring, streamline the configuration of patch management, and address initial remote connection issues.

Ease of Deployment and Customer Service: N-able MSP Manager features a straightforward deployment model with efficient customer support, focusing on reliable ongoing service. NinjaOne is known for rapid deployment and diligent customer service, characterized by proactive communication and a strong service backup.

Pricing and ROI: N-able MSP Manager provides a cost-effective entry point with good short-term ROI, appealing to budget-conscious users. NinjaOne has a higher initial cost but offers enhanced ROI through its comprehensive functionalities, benefiting users with long-term strategic goals.

To learn more, read our detailed N-able MSP Manager vs. NinjaOne Report (Updated: April 2026).

N-able MSP Manager vs. NinjaOne

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Helped 893,244 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

N-able MSP Manager

Ranking in Help Desk Software

24th

Ranking in IT Service Management (ITSM)

22nd

Average Rating

7.8

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

No ranking in other categories

NinjaOne

Ranking in Help Desk Software

8th

Ranking in IT Service Management (ITSM)

7th

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Network Monitoring Software (10th), Server Monitoring (3rd), Remote Access (8th), Vulnerability Management (18th), Mobile Device Management (MDM) (4th), IT Alerting and Incident Management (6th), Remote Monitoring and Management (RMM) (1st), Patch Management (3rd), MSP Backup (1st), Unified Endpoint Management (UEM) (5th)

Mindshare comparison

As of May 2026, in the Help Desk Software category, the mindshare of N-able MSP Manager is 1.6%, up from 0.7% compared to the previous year. The mindshare of NinjaOne is 1.2%, down from 2.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software Mindshare Distribution
Product	Mindshare (%)
NinjaOne	1.2%
N-able MSP Manager	1.6%
Other	97.2%

Help Desk Software

Featured Reviews

GeorgeKanellopoulos

CTO at InTTrust SA

Ticketing has helped prioritize support tasks while contract and project management have required better integration and pricing flexibility

I don't know if N-able MSP Manager could have some additional features in the future to make it more competitive because it might already be available and I'm not aware of it.I cannot say that N-able MSP Manager dashboard is intuitive, but I don't see any big difference with ManageEngine. From the deployment perspective with N-able MSP Manager, I cannot have higher expectations because it is a SaaS solution, so it was deployed as is from the technical perspective. From the business perspective, the deployment is complex, but I cannot tell you that it is less complex than ManageEngine. The main reason that made me change my mind and proceed with ManageEngine is the availability of add-ons in combination with their pricing.

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Not Joseph Pearson

Assistant Vice President, Tech Solutions at LPL Financials

Has simplified remote software delivery and script management but needs improved reporting flexibility and better Mac support

NinjaOne's best features include ease of use regarding enablement and deployment, a broad selection and ability of software enablement, and API deliveries. Using CrowdStrike, we are able to tie in NinjaOne's API to have these automatically deliver to endpoints upon addition of those devices to a group with that policy deployed to it. NinjaOne has positively impacted our organization by making delivery easier for our end users and improving the ability to create scripts, manage scripts, and check status of devices and their compliance. This easier delivery with NinjaOne gives us oversight on devices without having to be on the call or remoted in directly to a device.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We are an MSP, and for what we do, we have one centralized dashboard, and even though we're a small IT team, we can manage a ton of clients with a lot of automated processes, even for patch management."

"I am impressed with the tool's integration with our mail system."

"I like that you can do all the things with it. You can patch, and you can run the scheduled tasks. You can remote in, upload files, and download files. You can log onto a computer PowerShell, or command prompt, without having to log into RDP. I also like its ease of use."

"The best advantage for us, since we use all N-able products, is that the MSP portal centralizes everything."

"At a significantly lower price, I managed to get project management modules, contract management, and CMDB, which were not all available in N-able MSP Manager."

"This is a premier product and it has been around for a long time."

"Don't get scared of the price tag because it's definitely worth it."

"The best features NinjaOne offers are that I can see every device across the network regardless of location, and it is fantastic at being able to really control everything we have."

"The most valuable feature we have found currently is probably patch management."

"Since NinjaOne was implemented, I would say it represents a huge positive change."

"The policies are probably the most valuable features. They're similar in function to Microsoft group policies where we can have it monitor certain things or push out software on a schedule. I would rate the policies eight out of 10. They're robust, I could monitor most of the things that Windows Performance Monitoring keeps tabs on."

"The software's automation tools have solved critical deployment problems for small businesses."

"It helps us to be able to have visibility into the overall performance of the servers, laptops, and desktops that we are managing currently."

"The most important aspect of this tool is the security it provides our company."

"If you're looking for a simple and cost-effective remote management tool, NinjaRMM is a good choice."

More NinjaOne pros

Cons

"I'd like to see a way to import contacts in bulk using an Excel sheet or another import method."

"There are too many products out there. What I would like to see is a simplified solution that is packaged better, where you can easily implement or turn on the functionality that you need."

"The tool needs to improve its customization of the user interface."

"Its reporting is lousy and bad. It is not as good as it should be. There is too much work involved to get what you want. Most times, you have to call them to customize some stuff. I just don't like that part. They need to work on their reporting. They have a way to go."

"Comparing the pricing of N-able MSP Manager to ManageEngine, it is a little bit too high."

"Its reporting is lousy and bad. It is not as good as it should be."

"What I would like to see is a simplified solution that is packaged better, where you can easily implement or turn on the functionality that you need."

"There was a lot of delay with NinjaOne's ticketing system. For example, when a user creates a ticket and raises an issue, it would take 30 to 40 minutes to appear on the IT side. So the time delay issue is the main point."

"NinjaOne's dashboard could be easier to use."

"NinjaOne's pricing and user interface needs improvement."

"The graphical user interface could be improved."

"One challenge I face with NinjaOne is that when remoting in, sometimes the end user has a resolution with very tiny text, making it necessary to zoom in to see what the other computer is displaying."

"Lacks sufficient integrations with other PSAs."

"Customer support is active and proactive, but not reachable 24/7, which is an issue."

"NinjaOne can be improved by making mobile usage on the system cheaper because it becomes an expensive commodity."

More NinjaOne cons

Pricing and Cost Advice

"Don't get scared of the price tag because it's definitely worth it."

"I would rate the tool's pricing an eight out of ten since it's not the cheapest one in the market."

"I don't know the exact cost, but I know it's reasonable. Its cost of entry is not bad. I've had other organizations sign up for it. I don't know how much they paid, but it wasn't bad. You charge for every object. You charge for AV, and you charge for servers. There is a charge for everything or every object in that. I know we make money from it, but I don't know what it is."

"NinjaRMM uses a subscription model."

"NinjaOne is a little expensive but is still cheaper than competitors like Acronis or Veeam."

"NinjaOne's price is fine since my workplace is an educational institution, so we get the product at a really good price considering that we do not pay taxes, making the prices very fair and worth the product."

"It roughly costs $400 a month. It provides a good value because of the number of tools that you get in the solution. I would rate it a four out of five in terms of pricing. There are no additional costs other than the standard licensing fees."

"The pricing is reasonable and cheaper than ConnectWise."

"The product's pricing depends on the number of PCs or devices."

"I rate the solution’s pricing a five out of ten, where one is the lowest and ten is the most expensive."

"We got a pretty good deal. It was fairly affordable."

More NinjaOne pricing and cost advice

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Top Industries

By visitors reading reviews

Construction Company

18%

Computer Software Company

Manufacturing Company

Comms Service Provider

Computer Software Company

10%

Comms Service Provider

Financial Services Firm

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	3
Large Enterprise	4

Questions from the Community

What needs improvement with N-able MSP Manager?

What is your primary use case for N-able MSP Manager?

I am deploying it for my company.I inherited an implementation with N-able MSP Manager that was not quite good. I faced problems managing the contracts, translating them into technical topics, and ...

What advice do you have for others considering N-able MSP Manager?

I use N-able MSP Manager ticketing system.It has helped to prioritize tasks. At the level that I am aware of the product capabilities in N-able MSP Manager, I can't say that the centralized custome...

What is your experience regarding pricing and costs for NinjaOne?

My experience with pricing, setup cost, and licensing is that I think it is very reasonable for the product that we get.

What needs improvement with NinjaOne?

To improve NinjaOne, there should be better integration between multiple different software including Cisco and Meraki.

What is your primary use case for NinjaOne?

My main use case for NinjaOne is managing machines over multiple networks and locations. For managing machines across those networks or locations, we have NinjaOne deployed on all our machines, and...

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Product Reports

N-able MSP Manager

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Also Known As

SolarWinds LOGICnow, SolarWinds MSP Manager

No data available

Overview

N-able MSP Manager provides centralized tool integration and ticket management, improving remote access, task scheduling, and file transfers. Features like real-time reporting and Passportal integration enhance performance for MSPs.

N-able MSP Manager supports Managed Service Providers with remote management, patch management, encryption, and network monitoring. It seamlessly integrates with ticketing systems such as RMM Insight and N-central. The SaaS platform ensures automatic updates, and features like automatic ticket creation and time-tracking optimize operations. Some challenges include reporting, agent deployment via Group Policy, and improving customization, particularly in Microsoft environments.

What are the key features of N-able MSP Manager?

Centralized Portal: Enables seamless tool integration and efficient ticket management.
Remote Access: Facilitates easy task scheduling and file transfers without RDP logins.
Real-Time Reporting: Offers network reporting with multi-tenant capability for better decision-making.
Customizable SLAs: Enhances service management tailored to client needs.
Passportal Integration: Provides quick and secure credential access.

What should users evaluate in reviews?

Operational Efficiency: Look for improvements in remote management and integration ease.
Cost-Benefit: Assess functionality versus cost compared to alternatives.
SaaS Advantages: Continuous updates and support without manual intervention.
Task Optimization: Review features like time-tracking and task assignment accuracy.

N-able MSP Manager is often implemented in industries requiring robust remote management and network monitoring. Managed Service Providers leverage its integration capabilities for streamlined operations, while sectors needing complex contract management might encounter translation challenges in technical implementations.

N-able

NinjaOne provides comprehensive remote monitoring, troubleshooting, and automation via a user-friendly web interface. With a robust mobile app and integration capabilities, it appeals to small businesses seeking cost-effective management solutions.

NinjaOne is designed to streamline IT operations through its remote monitoring, patch management, and automation capabilities. Its integration with Bitdefender and ongoing feature enhancements are valuable, although users express a desire for more third-party compatibility and smoother deployment processes. The platform's SLA system enhances performance tracking, while its continual development is a key attraction. Despite some calls for a more intuitive graphical interface and advanced reporting features, it remains an asset for managed service providers and businesses adapting to cloud-based environments.

What are the most important features?

Remote Monitoring: Essential for real-time insights into network and device performance.
Automation: Reduces manual tasks, increasing efficiency in IT management.
Patch Management: Timely updates for software and system security.
Mobile App: Ensures alerts and management capabilities on the go.
Third-Party Integrations: Enhances functionality by working with tools like Bitdefender.

What benefits can users expect?

Cost-Effectiveness: Appeals to small companies seeking budget-friendly IT solutions.
Performance Tracking: Improved SLA system aids in efficient performance monitoring.
Enhanced Management: Effective use of scripts and policies streamline operations.
Client Interaction: Better remote session management and asset control.

NinjaOne is widely employed across different sectors for server and workstation management, network infrastructure oversight, and client computer support. With its cloud-based framework, it supports managed service providers and businesses shifting to the cloud, ensuring seamless software deployment and improved asset management, making it integral to modern IT environments.

Sample Customers

Longleaf Systems, ITproMedia, Choice Technology, Halski Systems, Allixo Technologies, Nettech, Concept Technology

Status Pros, Mitchell and Company

N-able MSP Manager vs. NinjaOne