

monday.com and Outreach are competing products in project management and sales engagement. Based on data comparisons, monday.com is preferred for its pricing and customer support, while Outreach stands out for its feature set.
Features: monday.com offers customizable workflows, integrations for team collaboration, and powerful tracking capabilities. Outreach provides email automation, advanced analytics, and sales engagement tools, making it ideal for scaling operations.
Room for Improvement: monday.com could improve on providing more built-in templates and enhancing mobile capabilities. Outreach can work on simplifying its setup and adding more integration options to broaden its user scope.
Ease of Deployment and Customer Service: monday.com is straightforward to deploy, offering extensive support resources. Outreach requires a more tailored setup but provides excellent customer service to facilitate deployment.
Pricing and ROI: monday.com is generally cost-effective with transparent pricing, offering quick ROI. Outreach, while more expensive, delivers substantial ROI, especially for sales teams needing intensive engagement capabilities.
We have about 14% of time savings on average on a given project and about 17 to 18% in cost savings as well.
It efficiently helps to centralize planning, tracking, and collaboration.
I have seen a return on investment with monday.com, specifically time saved.
I have seen a return on investment, having used other solutions such as Apollo, and we switched to Outreach mainly because Apollo did not adequately bridge the integrations between our CRM and call applications.
I would rate the customer support on a scale of one to ten as a ten
I would rate their customer service a ten.
We only had one issue with logging in a few months back and we were able to get on monday.com customer support and get the resolution for our issue within an hour, which was great.
The customer support for Outreach is very unparalleled, supportive, proactive, and great.
We have a very good account manager who assists us with any billing issues.
I have never needed to contact customer support at Outreach directly, which is a good sign.
Within about four to five months of rolling this out across teams, we got usage rates up to anywhere between 70 to 85% of members within each of the teams that we rolled out using monday.com on a daily basis or a few times a week.
monday.com's scalability is great.
Regarding scalability, monday.com is easy to scale up as my needs change.
It is definitely scalable, though companies must be careful to manage email domains to avoid deliverability issues.
Outreach's scalability is quite good.
Outreach's scalability is very smooth; if we need more seats, we can easily make that transition.
We got on the phone with our rep and the IT support team and we were able to get our issues resolved within an hour.
Their support team is very helpful, so even if there is an issue or a question, they answer quickly.
Outreach crashed, especially when we were making cold calls.
Outreach is stable for us, and we have not faced any issues with downtime or reliability.
I have not encountered any issues with downtime or reliability.
The need for a stable connection is critical as there are network issues that slow our processes down.
I would like to have the ability to create more than two levels of subtasks in monday.com.
Role-based access control is the main thing I would identify when it comes to needed improvements for monday.com.
The features of Outreach mobile app are still quite limited, and our traveling sales reps find it difficult to complete tasks or make calls, especially when using the mobile app.
Regarding the needed improvements, especially with the AI features, it would be beneficial if the AI conducted research and provided recommendations for what to write.
Outreach crashed, especially when we were making cold calls.
It is quite expensive.
The basic, standard, and pro plans range from $12 to $24 per user per month.
Licensing being somewhat challenging, having to choose which users we had and such things.
The price is very affordable and the setup was easy.
I find the pricing, setup cost, and licensing of Outreach to be fair, as we can afford it considering the benefits versus the cost.
I cannot speak in detail about the pricing setup, as I was not involved in the purchasing decision, but I believe each user had individual seats rather than a shared license, allowing us to track individual activity.
monday.com saves time and gets everyone on the same page within my team.
monday.com has impacted my organization positively by reducing the amount of work we do to keep track of information and making it easier to maintain records.
Automation has had the biggest impact on my workflow because we are able to automate small, tedious, and time-consuming tasks, thereby saving a lot of time.
Outreach leverages automation and artificial intelligence to help revenue leaders decrease the inefficiency and ineffectiveness of go-to-market activities and personnel across the revenue cycle.
The AI analysis is excellent because I can see the insights and highlights of meetings, which I can share with others on the team to help them learn, and the AI enables me to make better decisions about next steps in deals, making it a very important aspect of the tool.
Outreach has positively impacted my organization by enabling me to double the number of contacts I can engage with over calls, thereby allowing me to double my outreach effectively.
| Product | Mindshare (%) |
|---|---|
| monday.com | 3.2% |
| Outreach | 3.4% |
| Other | 93.4% |


| Company Size | Count |
|---|---|
| Small Business | 182 |
| Midsize Enterprise | 28 |
| Large Enterprise | 32 |
| Company Size | Count |
|---|---|
| Small Business | 9 |
| Large Enterprise | 6 |
Monday.com enhances project management with automation, customization, and a user-friendly design, featuring Gantt charts, real-time updates, and extensive tool integrations.
Monday.com offers automation, customization, and user-friendly interfaces to improve project management capabilities. Its features, including Gantt charts, real-time updates, and integrations with tools like Slack and Google Suite, help teams streamline workflows. Users benefit from color coding, task assignments, subitems, and dashboards for a comprehensive project overview. Notifications, file-sharing, and forms increase collaboration, while templates simplify processes. However, it requires enhancements in user experience, speed, and mobile features. Challenges include limited boards, excessive notifications, and integration issues with Google Calendar and QuickBooks. Businesses use Monday.com for CRM tasks, sales tracking, marketing, and creative projects across fields like architecture, biotech, and nonprofits.
What are the key features of Monday.com?In industries like architecture, biotech, and nonprofit, Monday.com facilitates communication, task tracking, and collaboration for remote teams. It is commonly utilized for CRM, sales tracking, marketing, and creative project management, ensuring workflow organization and client management are streamlined.
Outreach specializes in streamlining communications, integrating automation and AI for optimal engagement. It connects with platforms like Salesforce, DiscoverOrg, and Sales Navigator to enhance sales enablement IT stacks and supports application deployment to GCP and AWS.
Outreach is tailored for businesses seeking efficient management of Git workflows and application deployments. Its intuitive interface and integration with tools like Sales Navigator for social selling enhance user experience, although user adaptability may vary due to its complexity. Automation captures real-time meeting data, fostering efficient prospecting through Salesforce and DiscoverOrg integrations. Challenges include processing efficiency with large data sets, mobile app limitations for traveling sales personnel, and the interface's complexity for first-time users. Enhancements in data reporting, such as email engagement metrics and flexible views, would improve user adaptability.
What key features does Outreach offer?Organizations utilize Outreach across sectors such as marketing, sales, and technology, facilitating tasks like UI website development and sales role enablement. It aids teams in setting up sequences, tracking activities, and running campaigns, enabling content creators and marketers to ensure seamless system functionality.
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