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Outreach vs monday.com comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jun 3, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.6
monday.com enhances productivity, efficiency, and collaboration, offering significant value through time savings and improved task management despite ROI calculation challenges.
Sentiment score
3.1
Outreach accelerates sales cycles for some, but not all users see quantifiable benefits compared to alternatives like Apollo.
We have about 14% of time savings on average on a given project and about 17 to 18% in cost savings as well.
Vice President, Finance and Operations at Fruitist
It efficiently helps to centralize planning, tracking, and collaboration.
HITRUST and GRC Consultant at a consultancy with 11-50 employees
I have seen a return on investment with monday.com, specifically time saved.
Technical Consulting Manager at a retailer with 201-500 employees
I have seen a return on investment, having used other solutions such as Apollo, and we switched to Outreach mainly because Apollo did not adequately bridge the integrations between our CRM and call applications.
Account Executive at a marketing services firm with 1-10 employees
 

Customer Service

Sentiment score
7.3
Monday.com's customer service is responsive and efficient, with users appreciating quick, professional support despite room for personalized improvements.
Sentiment score
5.5
Outreach's customer service is praised for proficiency, proactive support, effective billing management, and comprehensive documentation, ensuring user satisfaction.
I would rate the customer support on a scale of one to ten as a ten
Head of Consulting at a consultancy with 1,001-5,000 employees
I would rate their customer service a ten.
Head of Financial Team at resolutte
We only had one issue with logging in a few months back and we were able to get on monday.com customer support and get the resolution for our issue within an hour, which was great.
Vice President, Finance and Operations at Fruitist
The customer support for Outreach is very unparalleled, supportive, proactive, and great.
Digital Marketing Manager at Unilever
We have a very good account manager who assists us with any billing issues.
Account Executive SR. at ALUS
I have never needed to contact customer support at Outreach directly, which is a good sign.
Account Executive at a marketing services firm with 1-10 employees
 

Scalability Issues

Sentiment score
7.8
Monday.com is adaptable and scalable for teams of all sizes, supporting growth, customization, and efficient project management across departments.
Sentiment score
5.6
Outreach scales efficiently for organizational growth, excelling in adaptability for sales, with smooth expansion and crucial admin settings.
Within about four to five months of rolling this out across teams, we got usage rates up to anywhere between 70 to 85% of members within each of the teams that we rolled out using monday.com on a daily basis or a few times a week.
Vice President, Finance and Operations at Fruitist
monday.com's scalability is great.
Technical Consulting Manager at a retailer with 201-500 employees
Regarding scalability, monday.com is easy to scale up as my needs change.
Head of Consulting at a consultancy with 1,001-5,000 employees
It is definitely scalable, though companies must be careful to manage email domains to avoid deliverability issues.
Account Executive at a marketing services firm with 1-10 employees
Outreach's scalability is quite good.
Digital Marketing Manager at Unilever
Outreach's scalability is very smooth; if we need more seats, we can easily make that transition.
Account Executive SR. at ALUS
 

Stability Issues

Sentiment score
7.9
Monday.com is praised for stability and reliability, with rare issues quickly resolved, ensuring seamless project management.
Sentiment score
7.5
Many users find Outreach stable, despite occasional slowness and crashes, rating stability highly and favoring it for reliability.
We got on the phone with our rep and the IT support team and we were able to get our issues resolved within an hour.
Vice President, Finance and Operations at Fruitist
Their support team is very helpful, so even if there is an issue or a question, they answer quickly.
Sr. Analyst at a tech vendor with 1,001-5,000 employees
Outreach crashed, especially when we were making cold calls.
SDR at a consultancy with 51-200 employees
Outreach is stable for us, and we have not faced any issues with downtime or reliability.
Account Executive SR. at ALUS
I have not encountered any issues with downtime or reliability.
Account Manager at a tech vendor with 1,001-5,000 employees
 

Room For Improvement

Users seek better integration, automation, templates, reporting, time tracking, notifications, task management, collaboration, and enhanced performance in monday.com.
Outreach requires improved LinkedIn integration, better analytics, enhanced AI features, and simpler setup for a smoother user experience.
The need for a stable connection is critical as there are network issues that slow our processes down.
PM at Galaxy Software Services
I would like to have the ability to create more than two levels of subtasks in monday.com.
Project manager at WITS
Role-based access control is the main thing I would identify when it comes to needed improvements for monday.com.
DevOps at a marketing services firm with 51-200 employees
The features of Outreach mobile app are still quite limited, and our traveling sales reps find it difficult to complete tasks or make calls, especially when using the mobile app.
Digital Marketing Manager at Unilever
Regarding the needed improvements, especially with the AI features, it would be beneficial if the AI conducted research and provided recommendations for what to write.
BD Lead at a comms service provider with 11-50 employees
Outreach crashed, especially when we were making cold calls.
SDR at a consultancy with 51-200 employees
 

Setup Cost

monday.com provides scalable, cost-effective project management solutions with transparent pricing, valued for adaptability despite potential high enterprise costs.
Outreach offers affordable, scalable pricing with tailored packages, easy setup, and responsive support for enterprise buyers.
It is quite expensive.
Head of Financial Team at resolutte
The basic, standard, and pro plans range from $12 to $24 per user per month.
Data Engineer at a outsourcing company with 201-500 employees
Licensing being somewhat challenging, having to choose which users we had and such things.
Head of Consulting at a consultancy with 1,001-5,000 employees
The price is very affordable and the setup was easy.
Digital Marketing Manager at Unilever
I find the pricing, setup cost, and licensing of Outreach to be fair, as we can afford it considering the benefits versus the cost.
Account Executive SR. at ALUS
I cannot speak in detail about the pricing setup, as I was not involved in the purchasing decision, but I believe each user had individual seats rather than a shared license, allowing us to track individual activity.
Account Executive at a marketing services firm with 1-10 employees
 

Valuable Features

Monday.com enhances productivity through automation, customizable dashboards, intuitive task management, seamless integrations, and user-friendly interfaces.
Outreach enhances CRM integration with AI-driven insights, automation, personalization, and seamless workflows, improving sales and marketing efficiency.
monday.com saves time and gets everyone on the same page within my team.
Head of Financial Team at resolutte
monday.com has impacted my organization positively by reducing the amount of work we do to keep track of information and making it easier to maintain records.
DevOps at a marketing services firm with 51-200 employees
Automation has had the biggest impact on my workflow because we are able to automate small, tedious, and time-consuming tasks, thereby saving a lot of time.
Project Manager at AT&T
Outreach leverages automation and artificial intelligence to help revenue leaders decrease the inefficiency and ineffectiveness of go-to-market activities and personnel across the revenue cycle.
Digital Marketing Manager at Unilever
The AI analysis is excellent because I can see the insights and highlights of meetings, which I can share with others on the team to help them learn, and the AI enables me to make better decisions about next steps in deals, making it a very important aspect of the tool.
Account Executive SR. at ALUS
Outreach has positively impacted my organization by enabling me to double the number of contacts I can engage with over calls, thereby allowing me to double my outreach effectively.
Account Manager at a tech vendor with 1,001-5,000 employees
 

Categories and Ranking

monday.com
Ranking in Opportunity Management
5th
Average Rating
9.4
Reviews Sentiment
7.3
Number of Reviews
238
Ranking in other categories
CRM (4th), Project Portfolio Management (3rd), Project Management Software (2nd), Marketing Management (3rd)
Outreach
Ranking in Opportunity Management
6th
Average Rating
8.2
Reviews Sentiment
4.7
Number of Reviews
11
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2026, in the Opportunity Management category, the mindshare of monday.com is 3.2%, down from 8.0% compared to the previous year. The mindshare of Outreach is 3.4%, up from 2.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Opportunity Management Mindshare Distribution
ProductMindshare (%)
monday.com3.2%
Outreach3.4%
Other93.4%
Opportunity Management
 

Featured Reviews

Shreyans Parekh - PeerSpot reviewer
Vice President, Finance and Operations at Fruitist
Centralized workflows have boosted cross-team collaboration and made complex projects manageable
monday.com can continue to improve their AI capabilities. When comparing monday.com to several alternatives when I was evaluating a project and project management, product road mapping, and workflow management platform for us, I looked at competitors such as Asana, ClickUp, SmartSheet, Airtable, and Notion. In my opinion, competitors such as Airtable and SmartSheet, especially followed by Asana and ClickUp, have worked on their AI and generative AI roadmap to combine database functionality with a very user-friendly interface for knowledge management and project tracking, essentially combining both worlds. Their AI is more sophisticated than what monday.com has released thus far. They provide a cleaner task-focused workflow management platform and I think that monday.com can still improve on this core piece of their technology. I think monday.com could also seek to be more process-oriented and intuitive. Other alternatives such as Asana and SmartSheet offer that approach. There is a steeper learning curve to learn monday.com in my opinion compared to Airtable, Asana, and others because I have also used those tools and platforms at other organizations. There is a bit of a learning curve with new users on monday.com because it is not as streamlined as I have experienced with competitors such as SmartSheet or Airtable. The capability sets are great, however, you may need to be hand-held via a monday.com rep when you get started within your organization or view the library of tutorials that monday.com has available. You can also view them on YouTube and that will help you get started on monday.com.
Evelina Mungai - PeerSpot reviewer
Digital Marketing Manager at Unilever
Targeted outreach has boosted engagement and improves collaboration across the sales cycle
According to my experience, the best features Outreach offers are its helpfulness and effectiveness. It also offers a set of free trial and an intuitive, user-friendly interface. It offers sales engagement, revenue intelligence, and revenue operation functionality in a unified platform. Outreach leverages automation and artificial intelligence to help revenue leaders decrease the inefficiency and ineffectiveness of go-to-market activities and personnel across the revenue cycle. Outreach helps automate sequences and ensures consistent and timely customer engagement. I also appreciate that it provides clear analytics on opens, clicks, and replies to refine the outreach strategy. Additionally, the use of AI captures real-time meeting notes and action items, saving time and preventing missed details.
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915,341 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Outsourcing Company
12%
Construction Company
11%
Manufacturing Company
9%
Financial Services Firm
8%
Construction Company
13%
Comms Service Provider
8%
University
8%
Retailer
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business182
Midsize Enterprise28
Large Enterprise32
By reviewers
Company SizeCount
Small Business9
Large Enterprise6
 

Questions from the Community

Do you recommend Monday.com?
Monday.com is one of the best project management softwares available on the market. It lets you create and customize the tools you need to run every aspect of your work. I particularly favor it bec...
What needs improvement with monday.com?
I think monday.com can be improved by having more integration to other applications. Integration is needed because some of our clients want to have a native integration in their monday.com and exis...
What is your primary use case for monday.com?
My main use case for monday.com is CRM and people management. Most of what we use is as a CRM. One specific example of how I use monday.com for CRM and people management is that one of our clients ...
What needs improvement with Outreach?
Outreach can be improved by embedding a significant amount of AI and LLM models within the tool itself to fast-track or improve the productivity of sellers reaching out to their audience. The usabi...
What is your primary use case for Outreach?
Outreach is primarily used by our BDR, sales, and marketing team for email marketing and email nurtures. We formulate email templates and send automated emailers to our prospects using Outreach. We...
What is your experience regarding pricing and costs for Outreach?
I do not have any visibility into pricing, setup cost, and licensing for Outreach. I am an end user.
 

Comparisons

 

Overview

 

Sample Customers

Raw Digital, Wix, Discovery, Frost & Sullivan, Adidas, Asos, Uber
cloudera, monogDB, eventbrite, DocuSign, Adobe, Microsoft, Zillow
Find out what your peers are saying about Outreach vs. monday.com and other solutions. Updated: September 2026.
915,341 professionals have used our research since 2012.