Outreach vs Salesforce Sales Cloud comparison

Outreach and Salesforce are both solutions in the Opportunity Management category. Outreach is ranked #7 with an average rating of 8.7, while Salesforce is ranked #1 with an average rating of 8.1. Outreach holds a 4.0% mindshare in OM, compared to Salesforce’s 9.8% mindshare. Additionally, 100% of Outreach users are willing to recommend the solution, compared to 94% of Salesforce users who would recommend it.

Outreach

Read 4 Outreach reviews

644 Views
644 Comparison Views

100% willing to recommend

Salesforce Sales Cloud

Read 118 Salesforce Sales Cloud reviews

9,860 Views
1,676 Comparison Views

94% willing to recommend

Outreach

Salesforce Sales Cloud

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 2, 2025

Salesforce Sales Cloud and Outreach compete in the CRM and sales engagement category. While Salesforce offers robust support and competitive pricing, Outreach stands out with feature-rich capabilities, delivering higher perceived value.

Features: Salesforce Sales Cloud includes comprehensive CRM functionalities, customizable dashboards, and integration with third-party applications. Outreach specializes in sales engagement, enhancing email sequencing and automated task management while providing analytics-driven insights.

Ease of Deployment and Customer Service: Salesforce Sales Cloud offers a scalable cloud-based deployment with extensive training resources and responsive customer service. Outreach provides quicker deployment with intuitive onboarding and emphasizes personalized support, facilitating rapid implementation.

Pricing and ROI: Salesforce Sales Cloud features a tiered pricing structure with higher initial costs, balanced by extensive features and integration potential for a strong ROI in comprehensive CRM solutions. Outreach offers flexible pricing with lower initial investment, emphasizing cost-effective sales engagement tools for quicker ROI in sales automation.

To learn more, read our detailed Outreach vs. Salesforce Sales Cloud Report (Updated: April 2026).

Buyer's Guide

Outreach vs. Salesforce Sales Cloud

April 2026

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Helped 893,915 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Outreach

Ranking in Opportunity Management

7th

Average Rating

8.8

Reviews Sentiment

5.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Salesforce Sales Cloud

Ranking in Opportunity Management

1st

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

118

Ranking in other categories

CRM (2nd), Sales Force Automation (2nd), Conversation Intelligence Software (2nd)

Mindshare comparison

As of May 2026, in the Opportunity Management category, the mindshare of Outreach is 4.0%, up from 1.8% compared to the previous year. The mindshare of Salesforce Sales Cloud is 9.8%, down from 13.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Opportunity Management Mindshare Distribution
Product	Mindshare (%)
Salesforce Sales Cloud	9.8%
Outreach	4.0%
Other	86.2%

Opportunity Management

Featured Reviews

Evelina Mungai

Digital Marketing Manager at Unilever

Targeted outreach has boosted engagement and improves collaboration across the sales cycle

According to my experience, the best features Outreach offers are its helpfulness and effectiveness. It also offers a set of free trial and an intuitive, user-friendly interface. It offers sales engagement, revenue intelligence, and revenue operation functionality in a unified platform. Outreach leverages automation and artificial intelligence to help revenue leaders decrease the inefficiency and ineffectiveness of go-to-market activities and personnel across the revenue cycle. Outreach helps automate sequences and ensures consistent and timely customer engagement. I also appreciate that it provides clear analytics on opens, clicks, and replies to refine the outreach strategy. Additionally, the use of AI captures real-time meeting notes and action items, saving time and preventing missed details.

Read full review

Jonny Katz

VP of Business Operations at PeerSpot

Uses data-driven insights to improve workflows and highlights a need for simpler automation tools

Salesforce Sales Cloud can be improved in several areas. First, the UI is an area for enhancement. Even though they've launched Lightning, it's clunky at times with page load speeds. It also needs to be made extremely more user-friendly. For new people using Salesforce Sales Cloud, there is a steep learning curve. Additionally, giving non-admins the ability to make changes on the fly is something that I feel is necessary. Currently with Salesforce Sales Cloud, you need to have a consultant. It's hard to build the flows or workflows. Making it easier for that end-user who's not so technically minded to help themselves is essential. I choose seven out of ten because I think you need a consultant or a consulting company to help you build it out. Certain changes should be made much easier and more user-friendly where an admin can do it. The automation processes need to be much simpler. If you're looking at other tools out there, for example SalesLoft or HubSpot, it's much easier to build those workflows and do automation.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It's allowed us greater visibility into the number of touches it takes to generate a real opportunity as well as overall visibility to seller activity. We are getting better data on what messaging works when reaching out to prospects."

"Outreach is very good when engaging with sponsors to understand their expectations."

"The solution facilitates Git workflow management, enabling me to handle various pull requests from team members. Additionally, I use these tools to deploy applications to different cloud providers, such as GCP and AWS, including AWS EC2 services. The automation tools also streamline testing processes for the code submitted by other developers."

"Outreach is also very cost-effective compared to Freshsales and other alternatives, and it has helped us achieve our marketing goals and reach out to more customers easily, improving my organization's productivity for the last five years."

"It's allowed us greater visibility into the number of touches it takes to generate a real opportunity as well as overall visibility to seller activity."

"The technical support team is very cooperative, and I'm satisfied with their service."

"The solution is easy to use."

"It gives us great visibility into tracking opportunities and interactions with customers through email and phone conversations."

"The ability to work on it from anywhere is most valuable. All you need is a computer, a browser, and an internet connection to access your instance. It can be accessed from anywhere, which is pretty cool and user-friendly."

"It is nice to have the install base information at your fingertips when you look up a company."

"The biggest benefit of the Salesforce Sales Cloud is a centralized point, a centralized source of truth for customer-related information; you centralize all the information in a single database, and that's the biggest benefit."

"Salesforce is very flexible and provides developmental tools in case you have special requirements."

"Sales Cloud in particular is a very, very powerful tool, and we can build on top of the existing platform for the requirements each company has."

More Salesforce Sales Cloud pros

Cons

"Improvements can be made to accommodate sponsors who are not physically available in the same state. If sponsors are open to it, meetings could be conducted on an online platform to finalize deals more effectively."

"Reporting at the 20,000 foot level needs to be improved. I want to be able to see how many emails are opened twice vs three times vs four times."

"In terms of improvements, one significant area for the product is efficiency, particularly when processing large data loads. Similar to other platforms, long recording times lead to extended processing times, which can be inconvenient for users. For instance, a previous client encountered delays due to lengthy recording times. To address this, I implemented a live transcription approach where data is transcribed in real-time, immediately sent to the AI model, and returned quickly. This optimized the process, but enhancing the platform's inherent efficiency would be beneficial."

"Reporting at the 20,000 foot level needs to be improved."

"Outreach can be improved as analytics sometimes feel quite rigid."

"Its licensing can be improved to accommodate small companies. They provide a certain number of licenses in a set or batch, and you have to buy the set. For example, if they have 20 licenses in a set, you have to get the whole set, even if you need just three licenses, which could be a barrier for small companies. There is no option to buy fewer licenses. So, small companies have to go for a smaller CRM, such as HubSpot."

"In the next release, I would like to see more integration."

"If the infrastructure is not correct, then customers are having an issue and it's taking a lot of time to load."

"I would like to see licensing fees reduced in the next release."

"Salesforce could improve its response speed."

"We have a very broad set of products at our company. The process to get that information accurately into the Sales Cloud system could use improvement. It shouldn't take weeks of time. The process of identifying products that are being sold for forecasting purposes and sales tracking purposes is too hard."

"My age-old complaint with Salesforce Sales Cloud is that it has to be refreshed because it's a cloud-based system. If you make any updates, you have to refresh and save because you're fundamentally looking at what's running in the cloud. It can be slow since you constantly refresh and save the screen. If you were running a local application, like a local CRM system, as you input anything, it would be more seamless."

"The deployment of data from the development environment to production is also a weaker point because their solution is not powerful."

More Salesforce Sales Cloud cons

Pricing and Cost Advice

"Outreach uses a request-based pricing model. It's pretty affordable. They offer different packages for various scenarios, depending on how you're trying to develop your platform using Outreach. I think that's a good starting point. If our organization scales up or needs more services from the tool, we'd consider upgrading."

"Salesforce Sales Cloud is an expensive solution."

"The overall price of Salesforce Sales Cloud could be better, it is more expensive than other competitors. There is an annual license for Salesforce Sales Cloud."

"The tool's pricing is based on the number of users. It has a different pricing for 0-100 and another for 100-500 users."

"My understanding is that Salesforce is a little bit expensive, but in terms of the efficiencies, automation, and visibility, I think it's definitely value for money."

"The price is fair."

"We have a yearly license, and there are no hidden costs. Considering the Indian market, the pricing is reasonable. I don't consider it to be on the high side."

"Pricing is reasonable."

"Its license is expensive. It is probably a lot more than smaller solutions. It is around £500 a month, but I don't know how many licenses we have."

More Salesforce Sales Cloud pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

12%

Manufacturing Company

10%

Construction Company

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	56
Midsize Enterprise	25
Large Enterprise	43

Questions from the Community

What needs improvement with Outreach?

Outreach can be improved as analytics sometimes feel quite rigid. Customizing reports is quite difficult, and we often rely on other tools for reporting. The features of Outreach mobile app are sti...

See all answers

What is your primary use case for Outreach?

Outreach helps set up sequences and track activities such as notices and whether customers read email messages. It integrates with our CRM, which is Salesforce, and tracks contact name and informat...

See all answers

What is your experience regarding pricing and costs for Outreach?

My experience with pricing, setup cost, and licensing is that the price is very affordable and the setup was easy. The customer support has always been supportive in case we have any questions.

See all answers

What are the pros and cons of MS dynamics vs. Salesforce CRM?

When comparing Microsoft Dynamics 365 and Salesforce CRM in 2026, both are leading CRM platforms, but they serve slightly different strengths depending on business needs. Features: Salesforce is t...

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What do you like most about Salesforce Sales Cloud?

The features of Sales Cloud most useful for testing and running email campaigns are highly valuable.

See all answers

What needs improvement with Salesforce Sales Cloud?

See all answers

Comparisons

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Compared 70% of the time

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Compared 7% of the time

Oracle CX Sales vs Salesforce Sales Cloud

Compared 5% of the time

SAP CRM vs Salesforce Sales Cloud

Compared 5% of the time

Oracle CRM vs Salesforce Sales Cloud

Compared 3% of the time

Salesforce Service Cloud vs Salesforce Sales Cloud

Compared 3% of the time

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Product Reports

Buyer's Guide

Outreach

April 2026

Download Outreach product report

Buyer's Guide

Salesforce Sales Cloud

April 2026

Download Salesforce Sales Cloud product report

Also Known As

No data available

Sales Cloud, SFDC, Salesforce

Overview

Outreach specializes in streamlining communications, integrating automation and AI for optimal engagement. It connects with platforms like Salesforce, DiscoverOrg, and Sales Navigator to enhance sales enablement IT stacks and supports application deployment to GCP and AWS.

Outreach is tailored for businesses seeking efficient management of Git workflows and application deployments. Its intuitive interface and integration with tools like Sales Navigator for social selling enhance user experience, although user adaptability may vary due to its complexity. Automation captures real-time meeting data, fostering efficient prospecting through Salesforce and DiscoverOrg integrations. Challenges include processing efficiency with large data sets, mobile app limitations for traveling sales personnel, and the interface's complexity for first-time users. Enhancements in data reporting, such as email engagement metrics and flexible views, would improve user adaptability.

What key features does Outreach offer?

Information Filtering: Efficiently manages sensitive data.
Git Workflow Management: Streamlines software development processes.
Cloud Platforms Deployment: Integrates with AWS and GCP for cloud solutions.
AI and Automation: Enhances engagement with real-time data capture.
Sales Navigator Integration: Boosts social selling strategies.
Analytics: Provides clear data insights for decision making.
Outreach Everywhere Plugin: Facilitates communication with marketing content links.

What benefits and ROI should users look for?

Efficient Engagement: Drive enhanced interactions with AI integration.
Improved Prospecting: Leverage CRM and DiscoverOrg for increased effectiveness.
Enhanced Social Selling: Connect seamlessly with Sales Navigator.
Streamlined Communication: Simplify responses using snippets and plugins.
Data-Driven Decisions: Utilize clear analytics for effective strategies.

Organizations utilize Outreach across sectors such as marketing, sales, and technology, facilitating tasks like UI website development and sales role enablement. It aids teams in setting up sequences, tracking activities, and running campaigns, enabling content creators and marketers to ensure seamless system functionality.

Outreach

Salesforce Sales Cloud is a comprehensive tool lauded for its customization, ease of use, and integration capabilities. Its cloud-based nature offers seamless access and scalability, helping manage leads, opportunities, and workflows efficiently. Powerful reporting and dashboards enhance visibility and productivity.

Salesforce Sales Cloud serves as an essential aid for companies aiming to streamline sales processes. It integrates sales and marketing, manages customer data, and supports automation, which increases efficiency. Despite its expense and complex interface, its ability to forecast, track customer engagement, and automate key workflows stands out. Companies encounter challenges with system costs and integration issues, particularly regarding third-party applications and mobile functionality. Reporting and dashboards offer significant insights, although room for improvement exists. Licensing costs and storage fees are considerations for prospects, alongside the need for improved training and AI features. Users maximize the platform for sales pipeline management, forecasting, and operational analytics.

What are the most important features?

Customization: Tailor the platform to fit exact business objectives.
Integration: Seamlessly connect with apps and platforms, improving workflow.
Automation: Streamline lead management and workflows, reducing manual tasks.
Reporting and Dashboards: Gain insights for informed decision-making.
Cloud-based Access: Ensure scalability and accessibility from anywhere.

What benefits can users expect?

Enhanced Productivity: Automation and robust tracking improve efficiency.
Increased Sales Efficiency: Manage pipelines and opportunities seamlessly.
Better Forecasting: Advanced features provide valuable foresight into sales trends.
Operational Efficiency: Analytics and reporting fortify strategic planning.

Organizations across industries utilize Salesforce Sales Cloud from finance to healthcare for business development and CRM tasks. It is integral to managing accounts, leading pipelines, and aligning sales with marketing strategies. Firms improve customer relations and operational efficiency through its analytics and reporting capabilities.

Salesforce

Sample Customers

cloudera, monogDB, eventbrite, DocuSign, Adobe, Microsoft, Zillow

Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue Group

Buyer's Guide

Outreach vs. Salesforce Sales Cloud

April 2026

Free Report: Outreach vs. Salesforce Sales Cloud

Find out what your peers are saying about Outreach vs. Salesforce Sales Cloud and other solutions. Updated: April 2026.

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