We performed a comparison between New Relic and OpenText SiteScope based on real PeerSpot user reviews.
Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The synthetics, alerts, and native inbuilt capabilities for monitoring the cloud with the New Relic agents have been helpful."
"To me, the most valuable feature of New Relic APM is the traceability, mainly based on the time travel method, so you get the overall response time, which is pretty helpful for developers and ADR techs looking into issues on a deeper level. New Relic APM is a very good, tailor-made solution."
"You don't have to go through a list of 500 servers."
"New features are added often."
"Their technical support is pretty good and responsive. We have a real good relationship with them."
"The most valuable feature of New Relic APM is the dashboard, New Relic Insights. I configured my own dashboard to monitor certain parameters."
"The integration and configuration of New Relic is straightforward and easy."
"The initial setup is straightforward. It is easy to track and easy to follow."
"VM monitoring is pretty good showing good visualizations of how VMs are operating within the context of all the VMs running on the same hypervisor."
"The tool has capabilities other than managing web-based applications, like URL Monitor and EPI Script. It is also easy to use the tool."
"It can monitor over a 100 technologies with built-in solution templates."
"SiteScope has built-in flat file DB, hence it removes the dependency of an external DB for higher stability."
"Simplest tool for monitoring servers, web content, databases and other hardware. Its dashboard is really good."
"Being able to create your monitors for monitoring your internal URLs and databases and other things like that is valuable."
"The URL monitoring is excellent."
"It's a very flexible product so you can run a script out of it, even straight out of the box."
"Some of our customers see New Relic as a promising product to have, and we would like to deliver it to them. The only way we would be able to do that would be if we had server appliance for clients that we could install in their data centres."
"Documentation is one of the biggest things that I have a problem with since its documentation is not clear sometimes."
"The integration and configuration of this product in our AWS environment needs improvement on the filtering part. I would like it to go more granular on accounts."
"I haven't come across any features that are lacking."
"In the next release, I'd like to see a better pricing structure."
"The scalability can be improved."
"New Relic needs to improve is the user data schema."
"New Relic APM can improve the information when we dig deeper to check a problem. There should be more detailed information provided."
"The lack of an agent means that remote monitoring requires multiple firewall ports to be opened."
"They need to offer better technical support, which, right now, is not helpful or responsive."
"They have not kept up with browser security requirements or advances in GUIs, they switched to a corruptible database architecture instead of text config files."
"It may lack some features other products in the category have like more detailed transaction tracking."
"I would be very interested in having transaction traceability included in the product, to give us a better view of what is really going wrong in a particular method and action."
"We have four or five data centers around North America where we have it deployed into a single or a two-server primary backup type of deployment. All those are made available under a single GUI provided by Micro Focus that allows you to put them all together. A room for improvement would be an appliance or a server that would manage all of our other servers so that I don't have to remember to log on to all different servers and data centers. I could manage them from a single location."
"Micro Focus Voltage SiteScope could improve by adding more features, such as cloud, APM, and DevOps monitoring."
"They should provide more templates for new vendor devices."
New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 151 reviews while OpenText SiteScope is ranked 28th in Application Performance Monitoring (APM) and Observability with 24 reviews. New Relic is rated 8.6, while OpenText SiteScope is rated 7.6. The top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". On the other hand, the top reviewer of OpenText SiteScope writes "Doesn't require much custom coding and can run on different platforms, but the types of scripting files you can execute on it are limited". New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Azure Monitor, whereas OpenText SiteScope is most compared with Dynatrace, SCOM, AppDynamics, Prometheus and Elastic Observability. See our New Relic vs. OpenText SiteScope report.
See our list of best Application Performance Monitoring (APM) and Observability vendors.
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