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Pros & Cons summary

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Prominent pros & cons

PROS

OpenText SiteScope is integrated with various monitoring tools and offers out-of-the-box monitors for different system components, enhancing its flexibility and usability.
The tool supports a wide range of protocols like NetBios, SSH, WMI, and SNMP, allowing expansive device monitoring without needing agents installed on servers.
Its built-in flat file DB removes the dependency on external databases, ensuring higher stability and simplifying the setup process to operate swiftly.
OpenText SiteScope excels in infrastructure and application monitoring, with capabilities for alerting and integration into workflows for support tickets and approval processes.
It features powerful automation and scripting abilities that streamline monitoring configurations and task management, providing efficiency and ease in handling multiple servers.

CONS

OpenText SiteScope lacks features such as cloud, APM, and DevOps monitoring, and requires multiple firewall ports for remote monitoring due to the lack of an agent.
OpenText SiteScope has limitations with the types of scripting files it can execute unless third-party plugins are used.
Technical support for OpenText SiteScope needs improvement as it is currently not helpful or responsive.
OpenText SiteScope does not easily support new technologies like Kubernetes and needs better scalability for large environments.
There are issues with OpenText SiteScope's integration between OpenText SiteScope and Remedy, which requires middle software.
 

OpenText SiteScope Pros review quotes

it_user364155 - PeerSpot reviewer
Senior IT Infrastructure Specialist at Nordea
Jan 3, 2016
It's integrated with different monitoring tools, such as AppDynamics.
it_user74751 - PeerSpot reviewer
IT Administrator with 501-1,000 employees
Jun 7, 2016
It's easy to template standard monitoring configurations, and automate monitoring configuration.
it_user486648 - PeerSpot reviewer
Technical Engineer Manager at a financial services firm with 1,001-5,000 employees
Jul 27, 2016
It's a very flexible product so you can run a script out of it, even straight out of the box.
Learn what your peers think about OpenText SiteScope. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,259 professionals have used our research since 2012.
Diego Caicedo Lescano - PeerSpot reviewer
Chief Innovation Officer at SAGGA
Aug 14, 2017
Simple deployment: The deployment uses protocols such as NetBios, SSH, WMI, SNMP, which means that any device with any of these protocols will be monitored.
PS
Sr. Consultant at a tech services company with 10,001+ employees
Sep 10, 2017
Simplest tool for monitoring servers, web content, databases and other hardware. Its dashboard is really good.
CB
Engineer at United Airlines
May 5, 2019
The Monitor Templates functionality allowed us to spin up monitoring with .csv files pretty easily.
RK
Senior Technical Pre-Sales Consultant / Project Manager (BSM) at a computer software company with 10,001+ employees
Apr 13, 2018
SiteScope has built-in flat file DB, hence it removes the dependency of an external DB for higher stability.
reviewer802371 - PeerSpot reviewer
Service Assurance, Senior Manager at a computer software company with 1,001-5,000 employees
Sep 22, 2019
There's no agent you need installed on the servers. In our environment, we have some servers out of our control so we cannot manage them. We use SiteScope to monitor the availability, the resources on the servers, etc. This allows us to do this job without installing agents so there's no need to take care of anything on the server.
SS
Senior Support Manager at a computer software company with 5,001-10,000 employees
Feb 13, 2020
The product's ability to monitor systems and applications and send alerts and create support tickets are the most valuable features of the product.
TK
Managed Services Manager at a tech services company with 1,001-5,000 employees
Apr 15, 2020
For the system environment, SiteScope can be useful.
 

OpenText SiteScope Cons review quotes

it_user364155 - PeerSpot reviewer
Senior IT Infrastructure Specialist at Nordea
Jan 3, 2016
We'd like a uniform interface for monitoring our system, since that's the purpose of SiteScope.
it_user74751 - PeerSpot reviewer
IT Administrator with 501-1,000 employees
Jun 7, 2016
Full application functionality available via the API. There are some functions you can perform managing monitors, that are only available through the UI.
it_user486648 - PeerSpot reviewer
Technical Engineer Manager at a financial services firm with 1,001-5,000 employees
Jul 27, 2016
More out of the box Cloud integration and capabilities.
Learn what your peers think about OpenText SiteScope. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,259 professionals have used our research since 2012.
Diego Caicedo Lescano - PeerSpot reviewer
Chief Innovation Officer at SAGGA
Aug 14, 2017
It could be more reliable using a database repository instead of a log repository.
PS
Sr. Consultant at a tech services company with 10,001+ employees
Sep 10, 2017
They should provide more templates for new vendor devices.
CB
Engineer at United Airlines
May 5, 2019
They have not kept up with browser security requirements or advances in GUIs, they switched to a corruptible database architecture instead of text config files.
RK
Senior Technical Pre-Sales Consultant / Project Manager (BSM) at a computer software company with 10,001+ employees
Apr 13, 2018
Direct integration with an SMS gateway for sending critical alerts to the support SME. This will help customer investing in third party middleware solutions for SMS.
reviewer802371 - PeerSpot reviewer
Service Assurance, Senior Manager at a computer software company with 1,001-5,000 employees
Sep 22, 2019
Sometimes in a huge environment, I think the documentation does not provide the required calculations so you can't know what the required set up should be. You need to test.
SS
Senior Support Manager at a computer software company with 5,001-10,000 employees
Feb 13, 2020
It may lack some features other products in the category have like more detailed transaction tracking.
TK
Managed Services Manager at a tech services company with 1,001-5,000 employees
Apr 15, 2020
SiteScope isn't productive if you want to monitor RAM or if you want to monitor some URL.