ManageEngine Site24x7 vs New Relic comparison

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ManageEngine Site24x7

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Executive Summary

We performed a comparison between ManageEngine Site24x7 and New Relic based on real PeerSpot user reviews.

Find out in this report how the two Network Monitoring Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed ManageEngine Site24x7 vs. New Relic Report (Updated: October 2026).

ManageEngine Site24x7 vs. New Relic

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Helped 921,523 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ManageEngine Site24x7

Ranking in Network Monitoring Software

59th

Ranking in IT Infrastructure Monitoring

54th

Ranking in Cloud Monitoring Software

39th

Average Rating

6.6

Reviews Sentiment

4.6

Number of Reviews

Ranking in other categories

Server Monitoring (24th)

New Relic

Ranking in Network Monitoring Software

10th

Ranking in IT Infrastructure Monitoring

10th

Ranking in Cloud Monitoring Software

3rd

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

176

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), IT Operations Analytics (3rd), Mobile APM (2nd), AIOps (6th)

Mindshare comparison

As of November 2026, in the Network Monitoring Software category, the mindshare of ManageEngine Site24x7 is 0.6%, up from 0.3% compared to the previous year. The mindshare of New Relic is 1.4%, down from 1.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software Mindshare Distribution
Product	Mindshare (%)
New Relic	1.4%
ManageEngine Site24x7	0.6%
Other	98.0%

Network Monitoring Software

Featured Reviews

Prashanth Magadi

Principal Engineer at a financial services firm with 1,001-5,000 employees

Struggled with complex licensing and limited support but have gained unified cloud monitoring

We face certain challenges with monitoring website uptime for our business operations because we don't have that 24/7 monitoring, so that's what we are working with ManageEngine on, regarding how effectively we can use that. I may not be able to give that information on how ManageEngine Site24x7 can be improved, but I felt that the monitoring or the licensing terms, such as the advanced monitors or monitors, are not very user-friendly. I feel that because I don't know how exactly we can check what devices use which license and how we can control those things; that's not user-friendly. For example, if I have to look at what all devices are utilizing my advanced monitor license or what all devices are using my basic monitor license, then if I want to pull a report or validate them, I don't have an easy option; it's too complicated.

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BasilJiji

System engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The deployment was not a challenge for us, because we are just trying to connect to the cloud instance; it's SaaS-based, so we just had to route all our traffic to that particular device."

"Site24x7 stands out. It is truly amazing."

"One of the valuable features of this site is that it operates 24/7, monitoring my entire infrastructure, uptime, and related error issues."

"It gives insights to non-technical people about what technical issues are most important, how much it impacts customers, and potentially, where we should be targeting our development teams when they have time."

"Please go ahead and try this and you won't regret having it."

"It integrates everything, which is awesome."

"The most important thing is that it tells us where the latency in throughput and response time are."

"The ease of use, the information you can get out of it from the very little things you do – you get so much out of it."

"The most valuable features are infrastructure monitoring and application performance monitoring (APM)."

"Since using New Relic, time saved has improved by almost 50% due to the integration of Copilots and AI, and the ticket count reduction has surpassed 75%, allowing us to efficiently address similar issues."

"New Relic is suitable for banking domains, investment brokerage products, or anything related to high-security data, and it works as a whole monitoring solution, including logging, monitoring, and application profiling tools."

More New Relic pros

Cons

"The product is not difficult to use. That said, it is technical. The engineer must be familiar with it."

"The only complaint I would state about the technical support by ManageEngine is we don't get them on call; it's only email support that we get."

"It is a serious tool and requires a lot of time invested in order to understand how it works."

"The solution needs to have staging."

"I chose a rating of 8 out of 10 because the UI requires me to dig in and find the needed traces, and it can be more user-friendly."

"Alerting based on custom insights queries. If I set a custom query to give me some value, I want to be able to set an alert for that."

"I would like a feature where I can turn off alerting at a policy level. Thus, when a policy is inactive, I can shut down all of my alerts within the policy."

"In the next release, I'd like to see a better pricing structure."

"Labelling and tagging should be more user-friendly."

"If we can find a way to communicate the need to use it, we use it, but we want a way to hand it off to our clients easily."

More New Relic cons

Pricing and Cost Advice

Information not available

"It would be nice if we could buy it annually instead of monthly."

"I think it's overpriced for the technical support that we get. We spent over 1,00,000 USD a year."

"The new licensing model is great, as we pay for what we use (in computational units). However, the pricing is expensive compared to other tools."

"The product is neither cheap nor expensive, and I believe that it is a competitively-priced tool."

"I rate the product price a five on a scale of one to ten, where one means cheap, and ten means very expensive."

"The price was one of the reasons we chose this solution."

"The pricing is okay comparatively their competitors. The only concern was whether it should be purchased on demand or bring your own license, and which way passes some savings onto the end customers."

"Because of budget, we are not using the mobile app part of this tool."

More New Relic pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Network Monitoring Software solutions are best for your needs.

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Top Industries

By visitors reading reviews

Construction Company

19%

Comms Service Provider

16%

University

Financial Services Firm

13%

Outsourcing Company

12%

Manufacturing Company

10%

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	52
Large Enterprise	80

Questions from the Community

What is your experience regarding pricing and costs for ManageEngine Site24x7?

This tool can handle 40 basic monitors. I can set the pole and frequency from 130 locations, configuring the IPs to provide three advanced monitors.

What needs improvement with ManageEngine Site24x7?

We face certain challenges with monitoring website uptime for our business operations because we don't have that 24/7 monitoring, so that's what we are working with ManageEngine on, regardi...

What is your primary use case for ManageEngine Site24x7?

The primary use case is for the monitoring of our critical resources. We have probably not fully utilized the product, as we are still using the basic functionality of monitoring our servers and a ...

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

What needs improvement with New Relic Insights?

I find New Relic to be somewhat expensive. Our team shares logins, contrasting with other applications where individual team accounts are standard. Pricing is a primary concern since New Relic can ...

What is your primary use case for New Relic Insights?

As an Application Monitoring Engineer, my primary responsibilities include ensuring the uptime of services, managing infrastructure, and monitoring transactions. I use New Relic to set up incidents...

Kentik vs ManageEngine Site24x7

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Product Reports

Server Monitoring

Download ManageEngine Site24x7 product report

Download New Relic product report

Also Known As

No data available

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Overview

ManageEngine Site24x7 offers comprehensive monitoring solutions designed to help IT teams ensure the availability and performance of websites, servers, networks, and applications.

Site24x7 is an all-in-one platform that supports IT operations with real-time insights into system performance and user experience. It facilitates efficient resource allocation, rapid issue resolution, and uptime tracking. Customizable dashboards and reports support informed decision-making, while alerting mechanisms ensure prompt responses to potential issues, enhancing operational efficiency and reliability.

What are the key features of ManageEngine Site24x7?

Website Monitoring: Tracks website performance and uptime from multiple global locations.
Network Monitoring: Provides insights into network performance with detailed metrics and alerts.
Application Performance Monitoring: Analyzes application performance to optimize response times and user satisfaction.
Server Monitoring: Monitors server health and resource utilization to prevent downtimes.
Cloud Monitoring: Offers comprehensive monitoring solutions for cloud environments, ensuring seamless cloud operations.

What should users consider for potential ROI and benefits?

Increased Uptime: Proactive monitoring helps minimize downtime, ensuring business continuity.
Improved User Experience: Monitoring tools enhance user satisfaction by optimizing access speed and reliability.
Cost Efficiency: Efficient resource management reduces operational costs significantly.
Scalability: Adapts to growing infrastructure without significant reinvestment.
Regulatory Compliance: Helps maintain compliance with industry standards through detailed monitoring and reporting.

Site24x7 is widely implemented across industries such as e-commerce, healthcare, and financial services, where it supports performance tracking and adherence to industry standards. Notably, it aids in maintaining exceptional online services and security, which are crucial in sectors where uninterrupted service and data integrity are vital.

ManageEngine

New Relic offers comprehensive server and application performance monitoring features, empowering organizations with real-time insights and customizable dashboards for efficient issue resolution.

Possessing robust capabilities, New Relic provides in-depth application data, allowing users to trace and diagnose issues efficiently. Its powerful API integration enables seamless performance improvement tracking. Despite certain areas for improvement like configuration handling and pricing, New Relic remains a preferred choice for application performance monitoring, server monitoring, and infrastructure management, facilitating end-to-end observability and enhancing application health.

What are New Relic's key features?

Server Monitoring: Provides insights into system health and performance metrics.
Real-Time Application Performance Insights: Offers instant data on application performance and user experience.
Customizable Dashboards: Tailor dashboards to display the most relevant data for specific needs.
API Integration: Supports integration with external tools for enhanced performance tracking.
Scalability: Adapts to the growing needs of enterprises, ensuring continuous monitoring effectiveness.
Synthetic Monitoring: Simulates user interactions to preemptively identify potential issues.

Why consider New Relic's benefits?

In-Depth Data: Access to comprehensive application data for quick issue resolution.
Efficient Alerting: Real-time alerts to identify and address problems swiftly.
Improved Performance: Metrics and insights that facilitate enhanced application performance.
Tool Integrations: Integration enhances value by combining various system insights.

In sectors like finance and e-commerce, New Relic is utilized for real-time performance monitoring, allowing businesses to identify bottlenecks, manage infrastructure effectively, and ensure seamless user experiences. By tracking API response times and monitoring databases, companies improve performance and user satisfaction through better observability and synthetic monitoring.

Sample Customers

Information Not Available

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

ManageEngine Site24x7 vs. New Relic