LogMeIn Rescue vs Zoho Assist comparison

GoTo and Zoho are both solutions in the Remote Access category. GoTo is ranked #12 with an average rating of 9.0, while Zoho is ranked #24 with an average rating of 9.0. GoTo holds a 2.0% mindshare in VUS, compared to Zoho’s 0.4% mindshare. Additionally, 100% of GoTo users are willing to recommend the solution, compared to 100% of Zoho users who would recommend it.

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Aug 7, 2024

LogMeIn Rescue and Zoho Assist compete in the remote support solutions category. LogMeIn Rescue has the upper hand in ease of use and feature richness, whereas Zoho Assist stands out for its competitive pricing and support.

Features: LogMeIn Rescue is renowned for session recording, multiple session handling, and comprehensive reporting. Zoho Assist offers seamless integration options and robust screen sharing capabilities. Users suggest that LogMeIn Rescue's features are more suited for larger organizations with complex needs, while Zoho Assist's features are ideal for small to mid-sized businesses seeking simplicity and cost-effectiveness.

Room for Improvement: LogMeIn Rescue could benefit from a more intuitive interface and quicker setup times. Zoho Assist users desire better session reliability and faster performance. LogMeIn Rescue's focus should be on usability enhancements, whereas Zoho Assist needs to improve its technical performance to align with user expectations.

Ease of Deployment and Customer Service: LogMeIn Rescue users find deployment straightforward but are dissatisfied with slow customer service response. Zoho Assist users appreciate the quick deployment but have mixed reviews regarding customer support efficiency. Both products are relatively easy to deploy, but LogMeIn Rescue needs to improve response times for customer service.

Pricing and ROI: LogMeIn Rescue is considered expensive but delivers high value through its extensive features and reliability, resulting in solid ROI. Zoho Assist is favored for its affordability and quick payback period, offering significant ROI due to lower upfront and ongoing costs. Zoho Assist's pricing model attracts cost-conscious buyers, while LogMeIn Rescue justifies its higher cost with its comprehensive feature set and reliability.

To learn more, read our detailed LogMeIn Rescue vs. Zoho Assist Report (Updated: April 2025).

Buyer's Guide

LogMeIn Rescue vs. Zoho Assist

April 2025

Download the complete report

Helped 850,028 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of May 2025, in the Remote Access category, the mindshare of Microsoft Intune is 9.4%, down from 11.4% compared to the previous year. The mindshare of LogMeIn Rescue is 2.0%, down from 2.4% compared to the previous year. The mindshare of Zoho Assist is 0.4%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access

Featured Reviews

Joseph Merusi

Collaborations engineer at a financial services firm with 1,001-5,000 employees

Everything has worked better since we started using it

Sometimes the syncing is inconsistent. I'm confident that the devices are checking in every eight hours, but sometimes the devices aren't picking up the settings as quickly as I would expect. Some features haven't been updated in a while, and Microsoft doesn't seem interested in developing them. Unless you talk to an engineer, you don't know whether there will be an update. There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now. Some reporting areas still need development. For example, I noticed that the reporting for driver updates is still confusing.

Read full review

Aditya Chhibber

Regional Partner Manager - India at To be determined Company

Easy setup and effective support

I am with the company that sells LogMeIn Rescue. So, we engage with end customers, enterprise customers, manufacturing customers, BFSI customers, and healthcare customers. We try to find their use cases and provision our solution accordingly. For instance, if someone is in manufacturing and wants…

Read full review

Muljo Witono

CEO and Owner at PT Solusindo Total Teknikatama

Secure, reliable, and great for remote access

It makes access very easy. If we have to work at night or after office hours, if customers report a problem, we can solve issues remotely, outside of office hours, from wherever. The initial setup is straightforward. The solution is stable. It is scalable. Technical support is easy to reach.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The biggest asset is the range of device management options available with Intune, whether it is a Windows device, a Linux device, a Mac device, or mobile devices."

"Intune's most valuable features are its device management capabilities, particularly its centralized integration with other Microsoft stack components."

"It works well if you have a Microsoft environment."

"The security features are most definitely valuable. If I have to give an example, the lockdown features that prevent employees from configuring anything or downloading company data are valuable. We get high-quality device protection, malware protection, and information protection at the same time."

"Intune's security features for Apple iOS and Mac OS are helpful. We can check enrollment, manage public and private settings, and manage the organization's data using security key features."

"The many policies available in Microsoft Intune for managing our devices are valuable."

"Intune is valuable for managing various endpoints and integrating with the Azure cloud, which is essential for our organization."

"The solution has reduced the risk of security breaches by 30%."

More Microsoft Intune pros

"The multiple connect methods really help with users who are not tech savvy or knowledgeable about their own computers."

"Has an easy way to remote on to a remote computer without having prior access to it."

"It allows us to rapidly solve issues for our customers on a remote basis, regardless of the location of the customer."

"The initial setup is easy. If you want the desktop program, you just download and install it."

"They've thought of everything in terms of features. It's got all the little drill-down details and capabilities to apply patches and other stuff like that. I don't use everything they offer but you can go wherever you want to take this tool. It's been around for a really long time. We try as much as possible to train our staff to take care of their own systems and train our customer staff to take care of their own systems. There's a little laser pointer feature that you can pull up on the screen and say, "No, over here, click on this." That's very educational. It's a simple thing but when you're trying to get people to take responsibility and learn to take care of their own infrastructure, being able to just point at something while you're viewing their screen, as well as, take over their screen, is very valuable."

"The desktop sharing allows our clients to demonstrate the issue they are having, and then allows us to provide remediation directly."

"I have technicians all over, and not everybody is an expert in all areas. They are able to bring other expertise from different locations with the click of a mouse. They can invite in other technicians, so I can have most of the technicians collaborate on the same question, and that’s really amazing."

"Instead of trying to walk-through a user on how to fix their computer, we just log in, do it, and move on to the next case."

More LogMeIn Rescue pros

"It is a scalable solution. "

"Technical support is easy to reach."

"Screen monitoring and screen sharing, as well as screen remote control, are all very useful features."

Cons

"Setting up Intune Autopilot can be a little complicated."

"There can be some added features, such as an improved dashboard. Any new feature that could be a benefit to our customers would be good."

"It's the granularity: 'Is your firewall on? Is BitLocker on?' It's not amazing granularity. But I've looked into other products, like Duo, and they're all similar."

"Historically, Group Policy has simplified the management of various items, such as printer and drive mappings and while Intune offers workarounds, it lacks native support for these functionalities."

"It would be beneficial to have a more straightforward understanding of Intune's capabilities, presented in a simplified manner."

"Microsoft Intune lags market leaders, such as Apperian, in its MAM capabilities."

"The scalability could be improved, and like most other MDM products, Intune is good but not 100% there yet."

"There is no catalog for mobile access management (MAM) security."

More Microsoft Intune cons

"The one big problem that I have with LogMeIn Rescue is, I use a Mac. All my technicians use PCs. I use a Mac, and the Mac agent crashes at least once a day. I have to stop it and start it again. To date, I don’t have a problem with people using PC. I think the Mac app that they have needs to be improved."

"They need to improve their technical support."

"The solution’s pricing could be improved."

"Secondly, the product needs improvement on mobile interfaces because on mobile devices it doesn't perform very well. On computers, it is good, with desktops, laptops, it is good. Sometimes iPad is good, but going with other devices, like Android or Windows on smart phones, it's always a problem."

"The pricing, is a little on the high end but it's proven itself to be worth it for sure."

"I would like to see a mobile client that would work on an iPad, so I do not always have to be on a PC or a full-blown Mac operating system."

"The app itself requires so many different updates and it requires us to rebuild it every time, and that's been a bit of a problem, over the last five years, in keeping it up to date for our clients."

"They need to combine computer and mobile end-user support to be a more streamlined experience."

More LogMeIn Rescue cons

"They do have some glitches in the microphone and speaker, especially during remote access."

"Support could be more knowledgeable."

"It could be integrated with IT management tools."

Pricing and Cost Advice

"It's affordable for the protection it gives. There are no additional costs."

"Microsoft licenses are costly."

"Existing E5 license holders for M365, Intune, and Azure, receive a free license."

"Intune's pricing is competitive. For example, the license of Blackberry's Enterprise Mobility Suite was costly, but Intune is affordable. It is included as an additional feature when you buy security enhancements for your organization. For example, let's say I have fifty users in my organization and all of them are using Microsoft cloud services, like Teams, Office 365, and OneDrive."

"There is a license needed to use the solution and we are on an annual license."

"The price of Intune is often included as part of a bundle with other Microsoft licenses, which makes it somewhat cheaper."

"Previously the price was $4 per month per user. Now it's $2.25 per user per month."

"We use Defender ATP and E5 licenses."

More Microsoft Intune pricing and cost advice

"Right now, I'm using ScreenConnect, which is about $45 per technician. Unless I buy LogMeIn with a large license and commit for the long-term and prepay, I will have to pay almost $120 per user a month. It's almost three times the price over the normal price for ScreenConnect, which is very similar in regards to all of the features that LogMeIn Rescue can do."

"The pricing is worth the value."

"It is on the medium to high side. For us, it is worth it. For the amount of time they save us, it pretty much pays for itself."

"The cost of LogMeIn is high... I went with another product that was going to give me savings of 50%. One technician tested it, he gave us the thumbs up. Then once we moved all my technicians to it, but it didn’t work... Trying to move from LogMeIn hindered our performance and productivity and it was not worth the savings."

"Pricing is reasonable and easily offsets other costs, while resolving issues in a much quicker timeframe."

"It's definitely worth the value."

"The only downside is pricing. I think each technician license is somewhere around $100 or $120 a month now. So if you have a lot of technicians, it can get expensive, for a small business."

"Look at the different plans they have. Do not pay for a plan you do not need."

More LogMeIn Rescue pricing and cost advice

"Its scalability depends on the business model we purchase."

See which vendors are best for you

Use our free recommendation engine to learn which Remote Access solutions are best for your needs.

See recommendations

850,028 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Educational Organization

20%

Computer Software Company

11%

Financial Services Firm

Manufacturing Company

15%

Computer Software Company

11%

Financial Services Firm

Government

Educational Organization

76%

Computer Software Company

Real Estate/Law Firm

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

See all answers

What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

See all answers

How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

See all answers

What do you like most about LogMeIn Rescue?

LogMeIn is a remote tool that I use for remote solutions.

See all answers

What is your experience regarding pricing and costs for LogMeIn Rescue?

On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing an eight out of ten.

See all answers

What needs improvement with LogMeIn Rescue?

The solution’s pricing could be improved.

See all answers

What do you like most about Zoho Assist?

It is a scalable solution.

See all answers

What needs improvement with Zoho Assist?

They should provide a live version of the solution to our remote agents. Also, there could be integration with IT man...

See all answers

What is your primary use case for Zoho Assist?

I use the solution to provide support services to the customers. I can fix the technical errors without accessing the...

See all answers

Comparisons

Jamf Pro vs Microsoft Intune

Compared 13% of the time

Workspace ONE UEM vs Microsoft Intune

Compared 9% of the time

Microsoft Entra ID vs Microsoft Intune

Compared 8% of the time

ManageEngine Endpoint Central vs Microsoft Intune

Compared 6% of the time

Microsoft Defender for Endpoint vs Microsoft Intune

Compared 5% of the time

More Microsoft Intune Competitors

GoTo Resolve vs LogMeIn Rescue

Compared 23% of the time

TeamViewer vs LogMeIn Rescue

Compared 18% of the time

LogMeIn Pro vs LogMeIn Rescue

Compared 12% of the time

VNC Connect vs LogMeIn Rescue

Compared 8% of the time

Microsoft Remote Desktop Services vs LogMeIn Rescue

Compared 8% of the time

More LogMeIn Rescue Competitors

AnyDesk vs Zoho Assist

Compared 36% of the time

More Zoho Assist Competitors

Product Reports

Buyer's Guide

Microsoft Intune

April 2025

Download Microsoft Intune product report

Buyer's Guide

LogMeIn Rescue

April 2025

Download LogMeIn Rescue product report

Buyer's Guide

Remote Access

May 2025

Download Zoho Assist product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

No data available

Overview

Microsoft Intune provides centralized management of mobile devices and applications, ensuring security, compliance, and productivity through integration with Microsoft services like Microsoft 365 and Azure Active Directory.

Organizations use Intune for managing mobile devices and applications, enhancing security and compliance across platforms. With features like single sign-on, conditional access, and zero-touch deployment via Autopilot, it facilitates efficient operations. Intune's scalability, easy enrollment, and capabilities such as remote wipe support diverse device management, offering robust data protection and efficient operation. Despite its features, improvement areas include reporting, compatibility with non-Microsoft devices, and better support for macOS and Linux devices.

What are the key features of Microsoft Intune?

Seamless Integration: Works with Microsoft 365, Azure Active Directory, and System Center for streamlined management.
Conditional Access: Enhances security with policies that restrict access based on conditions.
Autopilot: Provides zero-touch deployment for setting up new devices efficiently.
Mobile Device Management: Enables control over both personal and corporate devices.
Application Deployment: Facilitates app delivery across a range of devices.

What benefits should users look for in reviews?

Centralized Management: Reduces complexity by managing devices and applications in one place.
Security Enhancement: Protects data with features like remote wipe and compliance monitoring.
Improved Productivity: Enhances efficiency with seamless integration and automation features.
Device Scalability: Supports diverse device management for growing business needs.

In industries such as finance, healthcare, and education, Microsoft Intune is implemented to ensure secure and compliant device management. Companies leverage its capabilities to deploy security policies and manage both corporate-owned and BYOD environments, facilitating a unified approach to data protection and compliance.

Microsoft

LogMeIn Rescue delivers unparalleled remote IT support technology that allows enterprises to better manage mobile remote support and remote desktop support helping users across PC, Mac, iOS, Android support and more. Features include remote computer access, mobile app support, and the exciting Rescue Lens interactive video support feature that allows support technicians to see exactly what the end user can see. LogMeIn Rescue is truly on the cutting edge of the remote technical support industry.

Free Trial

GoTo

Zoho Assist is an online remote support and access platform for small and mid-sized businesses that can empower every app to become more trustworthy at absolutely no cost. It contributes significantly to Zoho's powerful management engine with out-of-the-box, creative, and timely support.

Zoho

Sample Customers

Mitchells and Buzzers, Callaway

Lenovo, HTC, 3M, Accenture, IBM, HP, General Electric, Make-A-Wish, Vodafone, Zero Motorcycles, Arise, Fuji Xerox, Endsleigh Insurance, Fordham University, Hologic, Meineke, Motorola, Toyota, and more.

Hitachi, Metropolitan Washington Council of Governments, United Nations Foundation, element

Buyer's Guide

LogMeIn Rescue vs. Zoho Assist

April 2025

Free Report: LogMeIn Rescue vs. Zoho Assist

Find out what your peers are saying about LogMeIn Rescue vs. Zoho Assist and other solutions. Updated: April 2025.

DOWNLOAD NOW

850,028 professionals have used our research since 2012.

See our LogMeIn Rescue vs. Zoho Assist report.

See our list of best Remote Access vendors.

We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.