We performed a comparison between BeyondTrust Remote Support and Zoho Assist based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature of BeyondTrust Remote Support is the ability to control screens remotely."
"You can't compete with TeamViewer or any other similar products. It's completely in a class of its own."
"Solution has a good UI."
"This product has drastically improved the speed and ease at which we provide client support from our Solutions Centre (service desk)."
"I would rate the technical support as a nine out of 10. They are polite, quick, and good with follow-ups."
"It is a lightweight, reliable solution that gives IT a direct visual of occurring issues."
"It has a straightforward setup. Bomgar has created a simple, lightweight deployment process."
"Live chat enabled a new support channel into our service desk, integrating with our Service Management toolset. The meet-in-the-middle remote control functionality bypassed a lot of network restrictions that hampered our previous solution, enabling a far wider reach to our end-users."
"Technical support is easy to reach."
"Screen monitoring and screen sharing, as well as screen remote control, are all very useful features."
"It is a scalable solution. "
"Technical support for this region can be improved."
"I would like to see more integration with iOS devices along with better connectivity and communication with these devices."
"iOS interactive support would be a cool addition. Right now it's a non-interactive view."
"There are not enough product partners in Turkey, making it difficult for me to get assistance."
"There were a few employee devices that failed during the initial deployment, which required a second deployment."
"Static notes for hosts: If I could enter notes on a Jump Client and have them appear every time I connect to that Client, it would be a huge benefit."
"I would also like to see better support of Apple devices while using a Windows remote support console."
"We sometimes have trouble accessing servers because of credentialing and multifactor authentication issues with PAM."
"It could be integrated with IT management tools."
"They do have some glitches in the microphone and speaker, especially during remote access."
"Support could be more knowledgeable."
BeyondTrust Remote Support is ranked 7th in Remote Access with 32 reviews while Zoho Assist is ranked 21st in Remote Access with 3 reviews. BeyondTrust Remote Support is rated 9.0, while Zoho Assist is rated 8.6. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of Zoho Assist writes "Secure, reliable, and great for remote access". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and LogMeIn Pro, whereas Zoho Assist is most compared with . See our BeyondTrust Remote Support vs. Zoho Assist report.
See our list of best Remote Access vendors.
We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.