We compared LogicMonitor and New Relic across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: LogicMonitor stands out for its seamless integration with external applications, personalized dashboards, and efficient AIOps functionality. New Relic offers reliable monitoring capabilities and advanced traceability features.
Room for Improvement: LogicMonitor users have requested better dashboards, customizable alerts, and more automation. Some also suggested improvements in the solution’s AI capabilities. New Relic could improve by simplifying server removal and offering more detailed troubleshooting information. Reviewers also said the user experience could be smoother and that the documentation should be more detailed.
Service and Support: LogicMonitor's support team is praised for being helpful, knowledgeable, and responsive. The solution also offers learning resources and ample information to help users navigate and customize the platform. Some New Relic customers commended the prompt and knowledgeable support, while others expressed dissatisfaction with slow response times and delayed resolutions.
Ease of Deployment: LogicMonitor's initial setup is generally regarded as effortless. Users appreciated the vendor’s help during onboarding and the solution’s extensive documentation. New Relic's setup is perceived as relatively easy, and professional services are available if needed.
Pricing: LogicMonitor’s licensing model is based on the size of the environment. It is seen as a high-end solution with a high price tag and may be too costly for smaller organizations. New Relic's pricing is considered a pain point for many customers, but others said it is reasonable for the features provided. There are additional costs for extra features and historical information.
ROI: LogicMonitor users have seen an ROI in the form of increased visibility and shorter resolution times. Some New Relic users reported a positive return on investment, but others were uncertain or have not observed any ROI.
Comparison Results: LogicMonitor is a premium solution geared toward large enterprises, featuring smooth integration and advanced AIOps features. Users praised LogicMonitor for its painless setup process and excellent support, but some noted that the solution’s steep price tag might put it out of the range of smaller businesses and that it could improve dashboards and AI capabilities. New Relic is praised for its robust monitoring capabilities, stellar customer service, and painless setup, but some users say the solution is too pricey and that the user experience could be better.
"We can manage the entire system across the network and troubleshoot the pain points."
"One thing that's very valuable for us is the technical knowledge of the people who work with LogicMonitor. We looked at several products before we decided to use LogicMonitor, and one of the key decision-making points was the knowledge of the things that they put in the product. It provides real intelligence regarding the numbers that you see on the product, which makes it easy for us technical people to troubleshoot. Other products don't provide you with such information. You see a value going up, but you don't know what it means. LogicMonitor provides such information. For instance, if a value goes up, it says that it is probably because your disk area was too low."
"It is easy to set up and monitor an entire facility. This is crucial because we have around 80 facilities that require monitoring. LifePoint is a hub-and-spoke environment, so it is essential to understand all of the WAN interfaces."
"The plugins are easy to integrate, and LogicMonitor provides these add-ons for vendors like VMware. It becomes very easy to integrate them and take the data sources."
"LogicMonitor saves time in terms of its ability to proxy a connection through a device. For example, if you are troubleshooting a device, which you may want to connect to, you can proxy this connection through the platform. As a support resource, I don't need to use multiple platforms to connect to a device to further investigate the issue. It is all consolidated. From that perspective, it saves time because a resource now only needs to use one platform."
"It's the depth of data that it gathers that I find really useful because there's nothing worse, when you're trying to find information about something or dig deeper into something, than hitting the bottom of the information really quickly and not having enough information to work with. With LogicMonitor, there is a load of information to dig through. It's a really good solution for that."
"We only have one monitoring tool, and that is LogicMonitor. It does pretty much everything we need under one roof. They are very good at rapidly releasing new features. It's not like we have to wait six months or a year between new features and data sources. There is very quick development. If there is something that doesn't do it for us, I know I can just raise it with support or our delivery representative, and there is a good chance that that will be looked at. If it's not too much effort, we will see it released in the next few months. So, the solution is very good from that perspective. We have everything in LogicMonitor."
"It has improved our organization with its capacity planning. We have a performance environment that we use to benchmark our applications. We use it to say, "Okay, at a certain level of concurrency, we know where our application will fall over." Therefore, we are using LogicMonitor dashboards to tell us that we're good. Our platform can handle X number of clients concurrently hitting us at a time."
"I really appreciate the reporting function because it allows me to create dashboards that will be emailed to me during the morning so that I have a complete overview of my client's health, within a specific time frame."
"Their technical support is pretty good and responsive. We have a real good relationship with them."
"The most valuable features of New Relic are the reports and ease of use."
"Support for plug-ins (RMQ, Redis etc.) is a valuable feature."
"The most valuable feature of New Relic APM is the dashboard, New Relic Insights. I configured my own dashboard to monitor certain parameters."
"Every time there is a crisis, high traffic, or if we see a problem with a server, we go to New Relic and monitor it to determine the cause."
"It has the ability to monitor random URLs not tied to the one pinger per application (though it costs extra)."
"The solution offers good documentation."
"We were able to integrate with the messaging tool, Slack, which meant that we got notifications whenever something was not quite right."
"The Wi-Fi side needs improvement."
"Dashboarding capabilities could be enhanced. It is cumbersome, you must do it all at once, and then you must repeat the process every now and then."
"The process of upgrading some of the collectors has been a little bit confusing. I need to understand that better."
"Some more application performance type monitoring would be nice. For example, an APM type solution, which would not necessarily completely replace it, but be able to tie into to what we're seeing on the application performance side so we can correlate what's going on with the application versus the underlying infrastructure."
"It needs better access for customizing and adding monitoring from the repository. That would be helpful. It seems like you have to search through the forums to figure out what specific pieces you need to get in for specific monitoring, if it's a nonstandard piece of equipment or process. You have to hunt and find certain elements to get them in place. If they could make it a bit easier rather having to find the right six-digit code to put in so it implements, that would be helpful."
"One thing I would like to see is parent/child relationships and the ability to build a "suppression parent/child." For example, If I know that a top gateway is offline and I can't talk to it anymore, and anything that's connected below it or to it is also going to be offline, there is no need to alarm on those. In that situation it should create one ticket or one alarm for the parent. I know they're working towards that with their mapping technology, but it's not quite to that level where you can build out alarm logic or a correlation logic like that."
"LogicMonitor has good features, but the ease of use is a little bit confusing. Additionally, we are looking for workflow automation, which is a little bit tricky for LogicMonitor."
"LogicMonitor's reporting capabilities definitely could use an improvement. We have made do with the dashboarding and done what we can to make that work for our customers. However, there are definitely customers who would like a PDF or some kind of report along those lines, where we have been utilizing other tools to provide them. The out-of-the-box LogicMonitor reporting is the only thing that we have been less than impressed with."
"One thing that could be really better is the mapping. Auvik is really good at it. They have a really nice way to give you a visual representation of your network, but in LogicMonitor, this functionality is not as powerful and as good as Auvik."
"New Relic needs to improve is the user data schema."
"We have had issues with our agents going offline."
"The connectivity between legacy and newer cloud applications is not great."
"New Relic does enable frontend performance monitoring by default. However, when we are troubleshooting the issue, New Relic is not able to trace back to the service where the issue is. Other solutions, such as Dynatrace are better."
"The solution should include more detailed reports for SQL database requests."
"The solution must provide better support for Azure Web Apps service."
"The price could improve."
"The solution is quite expensive."
LogicMonitor is ranked 17th in Network Monitoring Software with 25 reviews while New Relic is ranked 6th in Network Monitoring Software with 151 reviews. LogicMonitor is rated 9.0, while New Relic is rated 8.6. The top reviewer of LogicMonitor writes "We went from nothing to full visibility across our internal and external estates of equipment". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". LogicMonitor is most compared with SolarWinds NPM, ScienceLogic, Zabbix, SCOM and IBM SevOne Network Performance Management (NPM), whereas New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Azure Monitor. See our LogicMonitor vs. New Relic report.
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We monitor all Network Monitoring Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.