LogicMonitor and New Relic are both prominent monitoring solutions within the IT infrastructure and application monitoring category. LogicMonitor often has the upper hand for its pricing and support, while New Relic is preferred for its extensive features.
Features: LogicMonitor reviews highlight its valuable device-based monitoring, customizable dashboards, and strong integration capabilities. New Relic reviews emphasize its detailed application performance monitoring, extensive plugins, and real-time analytics.
Room for Improvement: LogicMonitor could improve its scalability in large environments, interface intuitiveness, and handling larger deployments. New Relic users note the need for better documentation, enhanced data visualization tools, and usability improvements.
Ease of Deployment and Customer Service: LogicMonitor is praised in reviews for its straightforward deployment and excellent customer support. New Relic, while slightly more complex to deploy as per reviews, is appreciated for its responsive customer service.
Pricing and ROI: User reviews indicate LogicMonitor offers competitive setup costs and solid ROI. New Relic, although higher priced, is seen as delivering exceptional value due to its robust features.
Issues that could be solved quickly sometimes take longer because they go around in circles.
I have reached out to customer support multiple times for various cases, particularly for customization such as creating dashboards, and my experience has been good.
Using real-time data, if there are any malicious patterns or something happening, they can identify those.
New Relic can get pricey for larger organizations.
AI integration, including predictive analytics, is available for certain features but is not comprehensive.
Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.
Your data is monitored end to end, which could be directly linked with the SLA and SLO.
New Relic has positively impacted my organization by providing faster detection capabilities, allowing us to easily find issues, which is the best advantage.
| Product | Market Share (%) |
|---|---|
| New Relic | 5.1% |
| LogicMonitor | 0.8% |
| Other | 94.1% |
| Company Size | Count |
|---|---|
| Small Business | 10 |
| Midsize Enterprise | 9 |
| Large Enterprise | 8 |
| Company Size | Count |
|---|---|
| Small Business | 65 |
| Midsize Enterprise | 50 |
| Large Enterprise | 61 |
LogicMonitor offers flexible IT monitoring with customizable dashboards and robust alerting capabilities. It integrates seamlessly with third-party apps like ServiceNow and provides a single-pane view for diverse IT environments, aiding in proactive issue resolution and enhancing operational efficiency.
LogicMonitor stands out with its capability to monitor diverse infrastructures including Cisco Voice systems, data centers, and virtual environments. Supporting servers, storage, networking devices, and applications, it provides seamless integration with cloud services like AWS and Azure. Users leverage its scalability and flexibility, benefiting from dynamic thresholds, anomaly detection, and detailed visualization. All these features contribute to improved management of IT assets and streamlined operations. Users suggest improvements in mapping, reporting, and automation for remediation, desiring more customizations and an expansive application performance monitoring toolset.
What are LogicMonitor's key features?LogicMonitor is widely implemented across industries, providing monitoring for infrastructure in sectors like telecommunications, cloud computing, and managed services. Managed service providers particularly value its ability to track client environments, deliver proactive alerts, and generate comprehensive reports, while its integration with cloud platforms like AWS and Azure offers users centralized management and visibility into IT assets worldwide.
New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.
New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.
What are New Relic's most important features?In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.
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