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LogicMonitor vs OpsRamp comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 21, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.3
LogicMonitor enhances efficiency and cost savings, reduces downtime, and improves monitoring, leading to proactive problem-solving and ROI.
Sentiment score
6.9
OpsRamp enhances efficiency with 90% alert reduction, 70% task automation, improved productivity, straightforward licensing, and realistic expectations.
The return is more of value and savings in preventing costly downtime, making the savings of about $60,000 which we would have lost without LogicMonitor, and in IT staff efficiency, we save approximately 15 hours a week.
IT Infrastructure Engineer at Ethical Trade SErvices Africa
I can definitely notice a difference in our posture, uptime, and ability to solve problems and resolve outages much quicker since we have had LogicMonitor in place.
Sr. Systems Engineer at a financial services firm with 201-500 employees
It is important to stick with available features and provide customers with clear, precise details about what can and cannot be done to avoid anomalies.
System Integration Advisor at a tech vendor with 10,001+ employees
I find the licensing model convenient and clear enough, and I have seen a return on investment with OpsRamp.
Software engineer at Mphasis
 

Customer Service

Sentiment score
7.6
LogicMonitor's support is praised for promptness and helpfulness but needs improvement in speed and regional consistency.
Sentiment score
5.4
OpsRamp's support excels in responsiveness and expertise but faces language barriers and desires for dedicated teams.
We need to be able to reach them in real-time, and without those kinds of options available, we have to set up ad hoc calls, which could be improved.
Observability Engineer at Universal Music Group
Customer support is on point and very well trained.
IT Infrastructure Engineer at Ethical Trade SErvices Africa
The product mostly just works without issues.
Sr. Systems Engineer at a financial services firm with 201-500 employees
Having a dedicated firefighter team for each MSP would be beneficial.
System Integration Advisor at a tech vendor with 10,001+ employees
 

Scalability Issues

Sentiment score
7.9
LogicMonitor efficiently scales for large enterprises, supporting diverse environments with seamless expansion and automation, despite minor load balancing issues.
Sentiment score
7.1
OpsRamp offers scalable solutions for user management and monitoring, though it received moderate ratings due to some connection challenges.
As your company grows, you are able to scale effectively by just deploying additional collector machines.
Sr. Systems Engineer at a financial services firm with 201-500 employees
LogicMonitor's scalability absolutely meets our organization's growth needs.
Observability Engineer at Universal Music Group
LogicMonitor scales well
Technical Lead: Enterprise Monitoring at a retailer with 10,001+ employees
 

Stability Issues

Sentiment score
8.2
Users praise LogicMonitor for its stability, reliability, minimal downtime, effective alerts, and seamless updates, ensuring high satisfaction.
Sentiment score
6.9
OpsRamp is stable and low-maintenance, with minor scaling issues, often rated higher for stability than competitors like SolarWinds.
It is very stable. I have never seen LogicMonitor itself go down.
Sr. Systems Engineer at a financial services firm with 201-500 employees
Since we implemented LogicMonitor and got it working in production, there has been no downtime, no reliability issues, and nothing major regarding flare-ups from LogicMonitor's perspective.
Observability Engineer at Universal Music Group
 

Room For Improvement

Enhance parent/child logic, dashboard customization, and support while improving interface, permissions, and container monitoring for user satisfaction.
OpsRamp needs improvements in ITSM maturity, user interface, automation, alert accuracy, support, and AIOps capabilities to stay competitive.
If LogicMonitor looks into going beyond the topology-based correlation to include AI that can group related alerts from different parts of the stack into a single probable cause incident, that will significantly improve the system.
IT Infrastructure Engineer at Ethical Trade SErvices Africa
The container monitoring seems to be really behind compared to some bespoke cloud-native monitoring solutions that are designed around Kubernetes, containers, and ephemeral environments.
Sr. Systems Engineer at a financial services firm with 201-500 employees
We have to set up an email or reach out to support and try to set up an ad hoc call, which cannot be done in real-time when time is the most sensitive issue.
Observability Engineer at Universal Music Group
Technical support should be improved.
Software engineer at Mphasis
 

Setup Cost

LogicMonitor provides competitive pricing with good value for features, though cloud licensing and large environments may pose challenges.
OpsRamp provides an economical, clear licensing model with annual resource-based bundles, offering cost-effective access to the full platform.
I experienced no issues with pricing, setup cost, and licensing; it was very transparent, and the licensing model is very clear and easy to understand.
Technical Lead: Enterprise Monitoring at a retailer with 10,001+ employees
it does not strike me as expensive, and the licensing model is clear enough.
Software engineer at Mphasis
 

Valuable Features

LogicMonitor offers customizable dashboards, robust alerting, and integrations to enhance efficiency, proactive issue detection, and decision-making.
OpsRamp offers robust monitoring, AIOps, integration, and analytics, enhancing efficiency, usability, and insights for hybrid environments.
The dynamic alerting and root cause analysis have helped us fix issues before they cause a full-blown outage or degrade performance for end users.
IT Infrastructure Engineer at Ethical Trade SErvices Africa
Our SLAs and SLOs were averaging about 10 to 15 failed SLAs and SLOs that were over the time allotted to get those resolved, and those are now down to about two to three per week.
Observability Engineer at Universal Music Group
LogicMonitor has expanded our view of our systems and has reduced our mean time to resolution, as now engineers that work on specific issues are able to very quickly identify what the cause is.
Technical Lead: Enterprise Monitoring at a retailer with 10,001+ employees
I have utilized OpsRamp's capability for predictive analytics, and it has been important in fostering collaboration between my IT and development teams under DevOps methodologies, where applicable.
Software engineer at Mphasis
 

Categories and Ranking

LogicMonitor
Ranking in IT Infrastructure Monitoring
15th
Ranking in AIOps
9th
Average Rating
8.6
Reviews Sentiment
7.3
Number of Reviews
30
Ranking in other categories
Application Performance Monitoring (APM) and Observability (21st), Network Monitoring Software (13th), Container Monitoring (6th), Cloud Monitoring Software (14th)
OpsRamp
Ranking in IT Infrastructure Monitoring
22nd
Ranking in AIOps
7th
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
13
Ranking in other categories
Event Monitoring (3rd)
 

Mindshare comparison

As of December 2025, in the IT Infrastructure Monitoring category, the mindshare of LogicMonitor is 1.9%, down from 2.2% compared to the previous year. The mindshare of OpsRamp is 2.4%, down from 2.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring Market Share Distribution
ProductMarket Share (%)
LogicMonitor1.9%
OpsRamp2.4%
Other95.7%
IT Infrastructure Monitoring
 

Featured Reviews

John Knopick - PeerSpot reviewer
Observability Engineer at Universal Music Group
Has reduced false positives and enabled real-time insights during global events
LogicMonitor could improve their support system. One thing Dynatrace had that I enjoyed was real-time support chat available to reach someone and get help in real-time. With LogicMonitor, that is not really an option. We have to set up an email or reach out to support and try to set up an ad hoc call, which cannot be done in real-time when time is the most sensitive issue. That is definitely one area where they could improve. There are not many gaps or anything that LogicMonitor does not already have available. More data sources or more reporting options would be helpful to make sure all bases are covered, no matter what kind of report or data we are looking to pull. Outside of that, there are really not many notes regarding changes to the application itself.
reviewer2732427 - PeerSpot reviewer
System Integration Advisor at a tech vendor with 10,001+ employees
Provides robust infrastructure monitoring with excellent integrations and alert predictions but needs improved AIOps capabilities
If we treat OpsRamp as an infrastructure monitoring tool, there are many positive aspects. However, when viewed as an AIOps tool, there are numerous potential additions. Currently, it performs infrastructure monitoring but has limited capability in application monitoring, which needs improvement. They are introducing observability as a feature where metrics, logs, and traces can be implemented, but this is currently in a primitive state that can grow over time. The platform is very stable, and the UI is excellent. However, regarding AIOps features, enhancements could be made to provide more value, such as dynamic thresholding and other capabilities that competitor tools have, such as LogicMonitor.
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Top Industries

By visitors reading reviews
Computer Software Company
12%
Manufacturing Company
11%
Financial Services Firm
10%
Healthcare Company
8%
Computer Software Company
13%
Manufacturing Company
13%
Financial Services Firm
11%
Healthcare Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise10
Large Enterprise10
By reviewers
Company SizeCount
Small Business1
Midsize Enterprise3
Large Enterprise8
 

Questions from the Community

What is the best network monitoring software for large enterprises?
It actually depends on the exact purpose or requirements. Some tools are better for only network devices while others are better from a cloud monitoring or APM monitoring perspective. You can check...
What do you like most about LogicMonitor?
LogicMonitor helps us prevent potential downtime. It's pretty good. It generates low-level warnings that aren't necessarily preemptive but can still alert us to issues we should investigate. These ...
What is your experience regarding pricing and costs for LogicMonitor?
I did not have much experience with the pricing, setup cost, and licensing for LogicMonitor. I sat in on some of the business meetings, but my main focus was the technical side of it, getting every...
What is your experience regarding pricing and costs for OpsRamp?
I share the impression that OpsRamp pricing is fair; it does not strike me as expensive, and the licensing model is clear enough.
What needs improvement with OpsRamp?
If we treat OpsRamp as an infrastructure monitoring tool, there are many positive aspects. However, when viewed as an AIOps tool, there are numerous potential additions. Currently, it performs infr...
 

Comparisons

 

Overview

 

Sample Customers

Kayak, Zendesk, Ted Baker, Trulia, Sophos, iVision, TekLinks, Siemens
Epsilon, CloudBrix, GreenPages, NIIT Technologies
Find out what your peers are saying about LogicMonitor vs. OpsRamp and other solutions. Updated: December 2025.
879,310 professionals have used our research since 2012.